My Pet Frame Avaliações 1.438

Goede weergave.Goede service

Snel geleverd en perfect gemaakt kan niet beter

Ordered a picture of two dogs for a surprise 60th present in middle of September. I placed my order on 27th August as website states only 1-2 working days and then order will be dispatched.

I had a proof picture come through. I was happy but just wanted the names changed around and colour of background on one dog. 48 hours later I get another proof. Changes had been done to what I asked. I was impressed and happy so approved the proof. Well since then nothing. I’ve had the download sent to me and that’s it.

I’ve tried contacting their so called 24/7 customer service web chat to be told only operates certain times of the day. I’ve sent three emails now. The first one I got told they would reply during office hours, considering my first email was sent at 09:35am on Friday. I heard nothing for three days so another email sent.

I informed them that clearly their website is full of lies, 24/7 customer service, one part of their website says receiving the final results 1-2 days, another part says 1/3 days shipping. The person who emailed me then told me the following

“ To address your question: there seems to have been a small miscommunication. After the portrait is approved, we dispatch orders within 2–5 business days due to production and framing. Once your package has been sent, delivery by services such as Evri or Royal Mail typically takes 1–2 business days. This means your order will be shipped at the latest today.”

Well it’s been another three days and yet again nothing not even a chase up email or to inform me that my product has been sent.

It seems I’ve paid nearly £70 for a digital download. I’ve now got to explain to the person on the 60th why I don’t have a present for them.

Please avoid at all costs. Their website is the typical all singing and dancing but they take your money and just send a computer digital image. I’m so disappointed and so annoyed I wish I had read other reviews before I lost my money. I should have seen the signs as got some much discount I would be so angry if I had paid the full price of £118. I feel this is just a scam so I will be going to my bank to investigate.

Goede service en een correcte afhandeling. Je kan het zelf eerst controleren en evt aanpassingen doorvoeren. En een heel mooi resultaat als het klaar is. Het word snel geleverd.

Al meerdere keren besteld hier en altijd inorde en een prachtig resultaat

Duidelijke website, eenvoudige bestelprocedure en daarna heel snel geleverd. Het bestelde artikel is exact zoals ik het eerst in demo versie gemaild kreeg, dus helemaal naar wens!

Zeer tevreden over de service! Vlot communicerend en oplossings gericht. Wij mochten na een klein foutje meteen een kosteloze rechtzetting ontvangen.

Alle mogelijkheden tot aanpassingen. Ook denken ze erg mee. Leuk resultaat.

Hele goede service nadat het eerste exemplaar beschadigd was. We kregen een nieuwe. Omdat dit zo goed was hebben we er nog een besteld. Helaas was de lijst aan de achterzijde weer beschadigd.

Ik heb al 2x hier besteld. Het is echt mooi en goed verpakt. Foto's worden keurig naar gemaakt. Als jé notes maakt. Dan ze er goed naar. De acties en kortingen zijn ook fijn. Over beiden portretten ben ik tevreden.

De klantenservice reageert ontzettend snel en heeft mij goed geholpen, ben zo blij met mijn Sammy ik beveel het iedereen aan

Ontzettende mooie tekening van mijn onlangs overleden hondje erg mooi geworden en prima service

Prachtige foto’s. Snelle levering!

Ordered the watercolour 50x70 framed version of our beautiful, very much missed Labrador Ralphy who left us at the end of last year! And OMG it is amazing, the image is exactly him, was so easy to upload the photo I wanted and at my request they even removed the Xmas bow tie he was wearing and you would never know!
Delivery was quick after being sent the proof within 24hrs to accept! I also got a free downloadable image which can be used as a phone wallpaper which is great.
I ordered with a 25% off code for Father’s Day but to be honest I would have paid the full price it is well worth it!
If you are thinking of buying one of these, do it! You will not be disappointed, and it can take pride of place on your wall just like mine!
Thankyou MyPetFrame 😊👍🏻👌🏻

The process, from start to finish was so simple.
These guys are really good for their communication.
I will be honest. When I received the digital proof work, I cried. The picture was of my cocker spaniel that had only recently passed. It was amazing how realistic the art work was of her. She now takes pride of place in my lounge. It is so good, I'm already thinking of other photos to send.
Well done guys, 10/10 I will be back 👍

na het bestellen van een poster op mymemoryframe.nl ook een posters besteld van ons onlangs overleden hond.
wederom geweldig resultaat. Super tevreden en wij gaan een mooie plekje vinden om het op te hangen

Ik ben aan deze site gekomen door mijn zus
We zijn erg tevreden over deze geweldig mensen die me hebben geholpen
Bedankt

Het was een goed product.

14 mei bestelling gedaan, na enige tijd nog niks gehad. Mail gestuurd, wat blijkt...ik stond plots op zwarte lijst, door technische fout bij hen. Direct antwoord gehad..met spoed gaan ze alles oplossen. We zijn nu 14 dagen later en nog niets gezien. Op mails wordt niet meer gereageerd! Ik bestel hier nooit meer.

This is second time of using this company never had a problem the first time. I ordered my second one on the 30th April and approved it on 1st may I am still waiting for it. I have sent number emails only got one reply but still waiting on the response to why I haven't got my order. Need to for tomorrow as it's our anniversary. Need sam the founder to step in to find out what is going on with his company.