My Post ShopAvaliações 

181
O TrustScore é 4 de um total de 5

4,1

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

never had a problem in the past but my last order still has not been received. After 3 messages sent in respect of £250 of stamps not received that were ordered over 2 weeks ago I am still waiting fo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Order was delivered promptly. One purchase was returned due to incomplete parts (not their fault) but customer service was excellent ,kept in touch promptly with advice by email. Thought it would be a... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

my delivery was split, so i had to wait for my stamps. no formal notice was recieved to say there would be a delay. price for delivery was high considering weight of envelope and the time taken. cou... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Initially I had,a lot of problems with delivery of my order for stamps.This was due to the delivery company,not the business.Once I contacted customer service,they were superb,keeping me updated about... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de materiais de escritório

Escrito pela empresa

A One Stop Shop with a Huge range of Quality Office, Postal Supplies & Collectibles. Our Extended Range Provides Everything from Paper to Files and Folders. Shop Online Today! Fast Delivery. 10,000 Office Essentials. Business Accounts. Fast, Easy Payments.


Informações de contato

4,1

Muito Bom

O TrustScore é 4 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,1

Todas as avaliações

(181)

42 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Absolut nightmare

Absolut nightmare! I would leave 0 stars if it was possible. I bought printhead that stopped working properly after 3-4 months. I contacted the company in June (5th month from the purchase). She didn't calculated warranty end correctly and said it ended 27th June (I bought it 25th January). When I realised that, contacted her again and then she asked me for proving the amount of time I've used the printhead. Absolutely ridiculous! Avoid this company! They certainly aren't there for customer.

12 de julho de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Magdalena,

Apologies to hear you have experienced issues with us. I would like to investigate this further, can you please message us directly so we can look into this.

Kind Regards,

My Post Shop

Avaliado com 2 de um total de 5 estrelas

Constantly sending me the wrong order

This company were unable to send me goods that were advertised as in stock on their website. Their warehouse sent me the wrong goods and after phone calls and email I had to wait in whilst the wrong goods were collected and received at their warehouse before they would refund me or send out the right goods. I gave them a second chance to send the right goods but again the warehouse sent me the same wrong goods again. The staff at the call centre try their best, they emailed the warehouse 3 times but got no reply from them. Apparently they do not have a phone. So I gave up and asked for a refund nearly two months to resolve.
The website is used by a lot of companies so hence the poor service. Got in touch with another company who delivered the right product within two days!

1 de julho de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Jean,

We are very sorry you experienced this, this is certainly not the customer experience we expect any customer to have, can you please message us directly so we can investigate this further.

Kind Regards,

My Post Shop

Avaliado com 1 de um total de 5 estrelas

Incompetent & Lazy.

Incompetent and lazy. No intention of resolving my outstanding order placed at the start of March 2021.

27 de maio de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Robert,

We are very sorry to hear this, we do have a 14 day policy to advise us of any missing or damaged goods. Could you please messages us directly so we can investigate this further for you.

Kind regards,

My Post Shop

Avaliado com 1 de um total de 5 estrelas

Update on previous reveiw

Update, after 3 hours on the phone i got through and i am now told their supplier has no stock asnd eta is unknown.I have requested a credit for the balance and will now avoid this company forever!

26 de abril de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good all round

Very good all round. I ordered on Monday evening and I had the files by the Tuesday lunchtime.

The quality is excellent and the price was very competitive.

I will have no hesitation in using My Post Shop again.

15 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Do not use attempted fraud

Did an order, wouldn’t let me add card details ‘apparently’ so was emailed to say order cancelled. I checked my bank and stated order pending so emailed company twice and got no reply. Then my bank sent me new card as said recent payment had been used in attempted fraud so they cancelled it. DO NOT USE !!

11 de abril de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

DONT BUY ELECTRICAL ITEMS

Ordered a toaster with a 2 year warranty, stopped working after 12 months and a couple of days of original purchase. But you had to replace this from the off so technically I had a working toaster at the end of February, Guess what you wont replace it under the warranty. Called Igenix who have said the retailer will sort this for you. MyPostShop will not acknowledge any responsibility. I could give an extra star for being price competitive but the customer service is a shambles so I would avoid for anything with a warranty. General consumables are perishable so wouldn't be an issue.

17 de fevereiro de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

HI Bubs

Sorry to hear of these issues, I would like to investigate this for you further, are you able to direct message your order number to us?

Kindest Regards

Avaliado com 1 de um total de 5 estrelas

Placed order on 16 Jan its is now 10…

Placed order on 16 Jan its is now 10 Feb and no attempt has been made to deliver my parcel to my address. However they have delivered it to 2 completely different addresses for no valid reason as we have not left the house since December. The couriers used are totally incompetent ( or incontinent as their spell check would say), the customer services are quick to respond but have still failed to deliver the items to me. i am awaiting a refund

9 de fevereiro de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid like the plague.

Ordered 2 print cartridges, promised next day delivery which turned into 2 working days - only for two bottles of disinfectant to arrive! Promised again that this would be resolved within 24 hours, waited home all day and nothing arrived, still waiting now 48 hours later. Avoid!

28 de janeiro de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Lee

Apologies that you have not received the correct goods or a resolution, we would like to look into this further for you and provide a resolution, would you be able to provide your order number or ordering email address in a direct message to us so that we can investigate.

service@mypostshop.com

Kindest Regards

Avaliado com 2 de um total de 5 estrelas

Disappointed with MyPostShop experience

I thought I would give "MyPostShop" the benefit after reading mixed reviews of this site. I ordered a wall clock yesterday and paid for "express delivery" i.e order before 5pm for same day dispatch. Checked tracking today to find "Order still processing", checked item on web page Item now "awaiting Stock"?. No email explaining problem with order or offer to cancel order or offer of another clock. I phoned for explanation which was that stock item sold and could I wait up to 9 more days. I have cancelled order hope they do that efficiently.

22 de janeiro de 2021
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

OUTSTANDING CUSTOMER SERVICE

Order was delivered promptly. One purchase was returned due to incomplete parts (not their fault) but customer service was excellent ,kept in touch promptly with advice by email. Thought it would be a nightmare but wasn't. Toni arranged the return and are refunding cost of purchase as we speak. Very good . Will use again with customer service that good. You never know when you need them.

11 de janeiro de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Thank you Sam

Avaliado com 1 de um total de 5 estrelas

Unable to pay. Is this a legitimate site?

As per previous reviews I was unable to pay. Is this a legitimate site and if so, how can they be making any profit if people are unable to make payments to complete their orders. Unhappy and will not bother to try again.

3 de janeiro de 2021
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Carly, we are sincerely sorry you experienced an issue with placing your order. Our CSD team are available to help with any issues should you experience any difficulties whilst using the site.

Kindest Regards

Avaliado com 2 de um total de 5 estrelas

Very disappointed!

Nice clear site but unable to get to final payment button..it doesn't seem to exist!.
Despite several attempts...just cannot pay!!.
So I've gone elseware..lost customer on my very first visit to this site!!!
Please if anyone is reading this from "mypostshop"..get your payment page sorted out.

29 de dezembro de 2020
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Dear Steve

We are sincerely sorry you experienced difficulty upon the checkout process within our site. We have looked into our payment pages and can replicate no issues, apologies your experience was not of the quality we aim to provide our customers with.

Kindest Regards

Avaliado com 3 de um total de 5 estrelas

A bit slow

I ordered stamps by express delivery - a bit slower than expected but still more convenient than going to the PO at the moment

10 de dezembro de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Dont bother ordering

Scumbags! Ordered on Thursday morning, called them up to say its urgent and I need for next day. She said order now and we will dispatch today. 36hours later it's not even been dispatched and will be done Friay night supposedly. Delivery for Monday. Unreal! Will never use again.

4 de dezembro de 2020
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hi Marc, Apologies you experienced issues with your order. I would like to look into this further if you are able to message with your order number.

Kindest Regards

Avaliado com 1 de um total de 5 estrelas

Concerned customer

Well, this site didn't take 2 attempts at card payments, so I was concerned that my card might have been compromised.

25 de setembro de 2020
Avaliação não solicitada
logotipo da My Post Shop

Resposta da My Post Shop

Hello

Thank you for your feedback, all feedback is appreciated.
We are very sorry you experienced an issue when using our site, this is not the customer experience we expect any customer to have.
Unfortunately we are unable to contact you to discuss and rectify any issue as we have no details for yourself in our system. If you would like to pick this up with our Customer Service team please do make contact with us and we will be happy to help.

Kindest regards

My Post Shop

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