For 1 year we have only used Pura nappies and had a great experience, no leaking, no nappy rash, nothing of the sort. However since they have changed their design, we had leaking because we didn’t rea... Ver mais
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Mypura have very good customer service. I have contacted them via email quite last minute yo change an order and they almost always have managed to sort things out. They also deliver quickly and effic... Ver mais
A empresa respondeu
I love these nappies. They are able to absorb a lot of moisture, and it is great to know our baby can thus avoid some dangerous substances at a relatively affordable price. Moreover, the company has a... Ver mais
A empresa respondeu
This super company has provided my two grandchildren with all their nappy, wipes and nappy pants over the last five years! The products are eco-friendly and good value for money. The customer service... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Pura. Made by parents, for parents. We wanted to give our babies the best possible start in life. When we couldn’t find diapers and wipes that we could trust to protect their delicate skin (with less impact on the planet) we created our own. Pura was born to provide all parents with clean, safe and toxin-free baby products, made more sustainably. No compromise. We’re so proud to be changing the world, one bottom at a time. Guy, Abi, Ezra and Enzo
Informações de contato
3 Worley Court, Bolesworth Road, CH3 9HW, Tattenhall, Chester, Reino Unido
- Hello@mypura.com
- mypura.com
4,5
Excelente
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
One of your main products out of…
One of your main products out of stock/unavailable for nearly 2 months (flushable wipes) and I recently orders, they are terrible to get out of the packet
9 de dezembro de 2025
Resposta da Mypura.com
Hi Alan,
Thanks for leaving us a review. We're sorry that our Flushable Toilet Tissue were temporarily out of stock late last year. We are now fully back in stock so these are available to order again.
I'm also happy to say that we have improved the packaging design of this product so you should now be easier to remove each wipe from the packs.
We really really appreciate your feedback.
Warm Regards,
The Pura Team
I’ve been using Pura nappies since my…
I’ve been using Pura nappies since my baby was born and they have been amazing. The material is soft and gentle on babies skin , three months and she’s never had a nappy rash. Her nappy doesn’t leak over night and am overall really happy with the product. Plus their customer service team has always been lovely helpful and prompt anytime I’ve needed help with something. I couldn’t recommend these nappies enough.
22 de dezembro de 2025
Resposta da Mypura.com
Hi Lily,
Thanks for leaving us a review. We're glad that our nappies have been working so well for you and your little one. Thank you for the kind words about our customer service too, we're always here to help if there's anything you need!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Buy Direct
Delighted to have been able to buy these directly 'from source' rather than a third party, and to have them delivered so quickly too. The larger pack size is also a plus because it means less packaging and fewer deliveries in the long run. A 'no guilt' purchase for me, knowing I can recycle the packaging and the wipes are soft, approved flushable and biodegradable.
9 de dezembro de 2025
Resposta da Mypura.com
Hi,
Thanks for leaving us a review. We're glad to hear that you're enjoying our wipes and speedy delivery service. Thank you for your support and helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
So a subscription order didn’t get…
So a subscription order didn’t get delivered last month spoke to a lovely team at the office who just before the Xmas hols looked into the issue and I had a new box delivered next day. No issue no questions just a sort it attitude. That’s what it is about!!!! Thankyou mypura
9 de dezembro de 2025
Resposta da Mypura.com
Hi Carla,
Thanks for leaving us a review and for the kind words about our customer service. When something doesn't go quite right we're always here to help!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Amazing nappies – super absorbent!
Pura nappies have been absolutely brilliant for my little one. I love that they keep my baby dry and comfortable for long periods, which means better sleep for everyone. The fact that they’re also made with more environmentally friendly materials is a huge bonus.
9 de dezembro de 2025
Resposta da Mypura.com
Hi Salar,
Thanks for leaving us a review. We're thrilled that our nappies have been working so well for your little one and that they're staying dry and comfortable while using them!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Ethical and baby friendly brand
Ethical and baby friendly brand. Great products !
11 de dezembro de 2025
Resposta da Mypura.com
Hi Bella,
Thanks for leaving us a review. Thank you too for the kind words and we're glad to hear that you're enjoying our products!
We really appreciate your feedback.
Warm Regards,
The Pura Team
The best nappies, delivered to your door…
I’ve been using the nappies for a few months now on subscription. Our order was placed yesterday, and arrived today via DPD. Great service. They are the softest nappies we’ve used! We love them.
20 de dezembro de 2025
Avaliação não solicitada
Resposta da Mypura.com
Hi Emilia,
Thanks for leaving us a review. We're glad to hear that you're enjoying our nappies along with our super handy subscribe and save service too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Happy with quality and service
The nappies are of great quality, last long, and the delivery is pretty quick. Plastic-free envelope. Happy with
9 de dezembro de 2025
Resposta da Mypura.com
Hi Laura,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies along with our speedy delivery service!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Pura wipes are great
Pura wipes are great. I love that they contain no plastic and are flushable. Ordering is really easy and a subscription gives good value for money.
9 de dezembro de 2025
Resposta da Mypura.com
Hi Nicola,
Thanks for leaving us a review. We're glad that you're enjoying our wipes along with our super handy subscribe and save system!
We really appreciate your feedback.
Warm Regards,
The Pura Team
This company is absolutely fantastic
This company is absolutely fantastic, they care about the environment and their customers, the wipes are brilliant, don’t cause rashes and are really soft and gentle on the skin.
I’ve been using them for a long time and will never change, thank you Pura
9 de dezembro de 2025
Resposta da Mypura.com
Hi,
Thanks for leaving us a review. Thank you again for the kind words and for being a loyal Pura customer. It's great to hear that you're enjoying our wipes and finding them to be super soft and gentle on skin!
We really appreciate your feedback.
Warm Regards,
The Pura Team
great nappies
great nappies, seamless order and delivery process, easy cancelation
18 de setembro de 2025
Resposta da Mypura.com
Hi Ekaterina,
Thanks for leaving us a review. We're thrilled that you're enjoying our nappies along with our speedy delivery service!
We really appreciate your feedback.
Warm Regards,
The Pura Team
DO NOT BUY!!!!!!!!!!!
Honestly if I could give 0 star I would! Why should I have to change clothes 2-3 times a day or every time my 5 month old daughter poop in it? It doesn’t matter if it’s a little bit, it’s still come out through the top back leading to dirty the clothes every single time! DO NOT BUY THESE unless you want to change your baby clothes multiple times a day!
Especially when you are out and about during winter time and you have to change your baby clothes?! Seriously? Or how about making a mess in the car seat?! Do you want to talk about it?! This is BEYOND FRUSTRATING and I should leave a review every time I change her clothes so people get to see what I am talking about. You should NOT go through this. RECALL these diapers, they are NOT FUNCTIONAL!!!
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Mypura.com
Hi Elisa,
Thanks for leaving us a review. We're really sorry that your little one is experiencing leaks with our diapers and for the inconvenience caused by this. We do find that when leaks do occur this is usually due to the size of the diaper not quite being suited to your baby, normally when it's time to size up. Changing the size can very often help resolve any issues like this with leaks.
If you could please reach out to us at hello@mypura.com, we would be happy to help you further with this.
Warm Regards,
The Pura Team
They are so quick to sorting out any…
They are so quick to sorting out any issues, great team I must say.
9 de dezembro de 2025
Resposta da Mypura.com
Hi Chibuzor,
Thanks for leaving us a review. We're glad to hear that you have had a good experience with our friendly customer service and thank you again for the kind words!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Generally good
Generally good. Although the website needs some attention as its not always easy to locate my subscriptions and amend the order date.
25 de novembro de 2025
Resposta da Mypura.com
Hi Jean-Christophe,
Thanks for leaving us a review. We're really sorry that you've finding it tricky to locate your subscriptions and change your order date. As we have just updated our site I want to reassure you that we are listening and making changes to ensure the website experience is as easy to use as possible.
We've reached out to you directly to discuss this further with you.
We really appreciate your feedback.
Warm Regards,
The Pura Team
Resposta da Mypura.com
Hi Marnie,
Thanks for leaving us a review. We're happy that you're part of the Pura family too. Thank you for helping us make a change!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Leaking
I bought a mega pack from amazon as they are also used in my child nursery but have been disappointed! Every single nappy has leaked during day or not. For that price point I would had expected better quality! Even Lidl Lupilu iis better!
5 de dezembro de 2025
Avaliação não solicitada
Resposta da Mypura.com
Hi Jasmine,
Thanks for leaving us a review. We're really sorry that you're experiencing leaks with our nappies. We honestly don't hear of this happening often however issues with leaks are usually due to the size of the diaper not quite suiting your little one. These issues can normally be resolved by sizing up.
If you could please reach out to us at hello@mypura.com, we would be happy to help!
Warm Regards,
The Pura Team
Best you can have!
We have been using those nappies for 3 years now and we have absolutely nothing to complaint about!
Never had a leak, easy to use, delivered at home when needed and best for the planet, what else can you ask for? :)
Well done guys!
24 de novembro de 2025
Resposta da Mypura.com
Hi Iman,
Thanks for leaving us a review and for being a loyal Pura customer. We're thrilled to hear how well our nappies are working for you and your little one and that you haven't experienced any leaks while using them too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
I've been very impressed with these…
I've been very impressed with these nappies. I started with size 2 as by babies tend to be quite big, and they have been perfect. Not a single blow out so far, they hold loads and no nappy rash. We tried all sorts of nappies last time and these are definitely better than others.
18 de novembro de 2025
Resposta da Mypura.com
Hi Juliette,
Thanks for leaving us a review. It's great to hear how well our nappies are working for you and your little one that you've had a leak free experience too!
We really appreciate your feedback.
Warm Regards,
The Pura Team
Convenient until a change is needed
I like the convenience of having a subscription especially for everyday items like nappies as I don’t have to worry about running out.
4 stars is due to difficulty changing the nappies size from 2 to 3 and at that moment in time, it says 3 was out of stock so I had to accept another size 2 and return and exchange through customer service whilst having to pay £5.50 for the return.
Ultimately cancelled and went with Kit & Kin.
4 de novembro de 2025
Resposta da Mypura.com
Hi Jessica,
Thanks for leaving us a review. We're glad to hear that you've enjoyed the convenience of our subscription service.
However we're sorry that you were unable to change your nappy size to size 3 due to it not being in stock at the time.
We have reached out to you directly to discuss this further with you.
Warm Regards,
The Pura Team
Resposta da Mypura.com
Hi Harry,
Thanks for leaving us a review. We're glad to hear that you're enjoying our products and service!
We really appreciate your feedback.
Warm Regards,
The Pura Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.