Ich möchte Ihnen ein Update zu meiner Bestellung geben. Die mangelhafte Qualität der Lampe entsprach keineswegs der Beschreibung, weshalb ich mich für eine Rücksendung entschieden habe. Vor dem Rückve... Ver mais
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Veja o que dizem as avaliações
Die Website lässt vermuten, dass die Produkte von Amsterdam kommen. Es kommt dann allerdings ein Paket aus China. Die Ware war sehr minderwertig, deshalb habe ich sie retourniert. Seit 10 Monaten wart... Ver mais
Wie schon von anderen berichtet, ist die Qualität zumindest grenzwertig: Die erhaltene Lampe entspricht im Detail nur grob den Hochglanz-Fotos des Shops. Ob die elektrischen Eigenschaften CE-Norm... Ver mais
A empresa respondeu
Fast efficient service, well packed and secure, on opening glass was perfect and the lights feel a Qaulity product. We will buy again, Nick from London. Snelle en efficiënte service, goed verpakt... Ver mais
A empresa respondeu
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 89% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Avevo effettuato un ordine
Avevo effettuato un ordine, ma per sbaglio avevo scelto il colore sbagliato. Il servizio clienti ha risolto il problema molto rapidamente e si è dimostrato molto disponibile. Consiglio vivamente mysalights!

Resposta da Mysalights
Absolute scam
Absolute scam. Took over a month to arrive despite saying it was 24-48 hours shipping.
DO NOT BUY!!

Resposta da Mysalights
I would like to order from this site as…
I would like to order from this site as their lights look lovely but the reviews alone are very off putting so will spend my money elsewhere.
Mysalights, you need to be more transparent about your products.

Resposta da Mysalights
Dreadful experience, avoid this company!
This company appears to be running a scam and I have lodged a complaint. My experience has been similar to others and my advice would be to avoid buying anything from Mysalights. I ordered the Firefly pendant and after many weeks it arrived badly packaged and did not resemble the picture online. The light we received does not appear to be legally compliant within the EU or UK with no evidence of a CE mark on the product, packaging or instruction sheet. Mysalights claim it is easy to assemble but a qualified electrician told us it would be impossible to connect the eighty wires with the parts supplied.
Having explained this to Mysalights they consistently replied that I had to pay to return the light before they would check it and refund me. I don't trust a company that can sell a product like this and didn’t feel I should have to pay the high cost to insure and send back from the UK a product which does not resemble the image online, is impossible to assemble and does not appear to be legally compliant or safe. They absolutely refuse to prepay returns. I have accepted a 50% discount and kept the light as evidence (I am going to report this to EU trading standards as I believe Mysalights is a scam and are selling potentially dangerous and illegal products). So, please beware of buying from this company and if you do, expect to lose at least half the purchase price and be left with an unusable product or pay high shipping costs to return and wait to see if they will refund you. I’ll do more research in future and buy from within the UK wherever possible.

Resposta da Mysalights
True scam, just a drop shipping website
I waited more than two months and I still don’t have a working product.
Goods are arriving from china, it’s just a dropshipping website. You can find the same lamps on AliExpress for 20% of the price. And they are really the same lamps!
They don’t do any refund and make you pay a lot for return.
EDIT:
They contacted asking to remove this review in order to get the refund. I assume many others bad reviews disappeared because of this.
Don’t trust them, just dispute the transaction via your card provider

Resposta da Mysalights
The lamp looks great in my living room
The lamp looks great in my living room. Honestly brighter than I expected

Resposta da Mysalights
SEIT 2 MONATEN WARTE ICH AUF EINE…
SEIT 2 MONATEN WARTE ICH AUF EINE LAMPE.
VERSPRECHUNGEN, NACH MEHRERE MALE SCHREIBEN
BETRÜGER ACHTUNG

Resposta da Mysalights
DO NOT PURCHASE from this company - I wish I had read the reviews
DO NOT PURCHASE from this company - you won't get what you bought, and you WILL lose money. Poor quality products, shipping from China, and DO NOT Perform as described under the web-site.
My first order arrived eventually - and DID NOT DIM, despite the website stating it does. Was offered a full credit if I placed an alternative order - which I did, using the credit.
Second order arrived - AGAIN very poor Chinese quality with no instructions - in fact made clicking sounds when installed which concerned me as there was no earthing connection, but more importantly the it was NOT Warm white as described on the website.
You could cycle through to Warm white, but had to flick the on/off light switch multiple times to change it but who wants to do that every time you turn the light on - the website said it was just WARM WHITE
Even today both products are wrongly advertised on the website.
I arranged for the return at my cost, and even offered to pay the customs charges (their return policy), but conveniently the company did not cooperate with the courier and so the goods were returned to me.
Customer Service - are very responsive but keep repeating themselves saying we will refund when they arrive in their warehouse - which of course they won’t arrive.
Spent £222 on lights + Postage back to have two sets of FAULTY lights, and all they offered is 50% compensation for THEIR issue as the products DO NOT perform as described.
I’ve now put it in the hands of my credit card company as they are misleading purchasers
****Update 28/11****
They eventually offered me a full refund if I took down my review on Trustpilot AND removed the chargeback - I did both just to get my money back, and then they claimed they couldn't make the payment until the chargeback had cleared and quoted 7 working days..... enough is enough... I reinstated the chargeback, and let the banks deal with it.....seems lots of people are in the same situation

Resposta da Mysalights
Superb experience with Mysalights
Superb experience with Mysalights. Great website, very easy to order, excellent products, chic and classy. Ordered two ceiling lights, had an issue with one of them (our fault, not Mysalights). They were wonderful in their customer service and suggested an outcome to solve the problem. Efficient and genuinely friendly. I have no hesitation in recommending Mysalights. Top company!

Resposta da Mysalights
Avoid buying anything from this…
Avoid buying anything from this company. Poor quality products, and no customer service. Impossible to get a refund even through they are obliged to.

Resposta da Mysalights
Don’t buy anything on this webshop
Don’t buy anything on this webshop, it’s Temu/Alibaba quality. Just do an image search…
My order - a 500eur + lamp - arrived in a totally broken box, which was just a glimpse of what I was about to find. When I opened the box, I found the power cable was cut (still puzzles me today how that could have happened during transport) and the lamp base made of metal was completely bended. It became clear to me this is a webshop that looks good on the outside, but sells you products you can find for a 1/5 of the price on Temu or Alibaba. The blame is on me for assuming that a well pulled off website meant good quality lamps.
The service… well they obviously deal with complains on a daily basis. The emails were a copy past of responses, often incoherent, lacking any personal touch or care for good service.
Do yourself a favour, don’t buy anything on this webshop. You can find a larger catalog on Temu or Alibaba if you’re into this material quality.

Resposta da Mysalights
This company operates as a scam
This company operates as a scam. The products they send you don’t ressemble anything like the photos advertised on their website. They are cheap knockoffs that are very poor quality. I wish I could upload photos to illustrate the joke of a product I received that was also scratched. I sent the item back, as per their returns instructions- paying £20 for postage- and it got blocked at customs for being an incorrect address (it’s the one they provided). Save yourself the money and hassle and DO NOT order from this company. If you find yourself in my position- try and dispute the payment through your bank. Keep evidence of everything and you might have some luck!

Resposta da Mysalights
Clearly not perfect, but also not terrible
While I agree with a lot of the reviews that the website was misleading, my experience was somewhat different. Here are the ways in which the site is misleading:
1. They are not located in Amsterdam, but apparently in China.
2. The products are not made by "expert artisans across Europe."
3. Contacting them ahead of my order, I was promised my delivery would take 7-14 working days. It took 19.
4. The site says shipping is handled by DHL; mine came through the regular postal service.
5. Their "package tracking" on their website shows no locations, so you have no idea where your package is.
THAT SAID, the light I received definitely does look like the one pictured on the site, and it seems competently and solidly made. Unfortunately, it was somewhat damaged during shipping, but I offered to keep it if they provided a significant refund. They agreed to this and claim to have issued the partial refund I requested. (It could take 3-5 days for that to show up, so I'll write again if there's a problem.)
Do I wish they were more transparent? Yes. Did I find it to be a total scam? No. But clearly I'm in the minority.

Resposta da Mysalights
Appalling quality
The products arrived fairly quickly but were such bad quality. Please do not buy from them. I could’ve made them better myself.
The lights looks like someone had drilled 50 or so holes in them, the response I got was that they were meant to be like that. Since then Mysalights have offered me 15% back but only if I take down this review.
Given the palaver other people have had trying to return, I have thrown them in the bin (they were that bad) and will chalk this up to experience and make sure I read all the reviews before making a purchase from elsewhere.

Resposta da Mysalights
De très belles lampes
De très belles lampes, élégantes, fabriquées avec beaucoup de soin, d'une finition irréprochable. Service de grande classe et suivi impeccable. Personnel très réactif et attentif. Nous recommandons très chaleureusement cette boutique. Claude et Laure - Vichy (France)

Resposta da Mysalights
Merci à tout ce qui mettent leurs…
Merci à tout ce qui mettent leurs mauvaises expériences avec ce genre de site, ras-le-bol de se faire arnaquer merci beaucoup c’est sûr je ne commanderais pas

Resposta da Mysalights
All the bad reviews are true
All the bad reviews are true. It’s a Shopify storefront using fake images. They use AI tooling for ALL of their communication so the replies you get when you complain aren’t even real. The tracking is also fake. It's been 6 weeks and I still haven't received anything. It’s a beautifully crafted website created for entirely automated scamming.
Update: The company has replied here, and if you run the reply through an AI detector you'll see that it too is written by AI. So very ironic. Avoid!

Resposta da Mysalights
Vorsicht !
Kann nur abraten. Die Ware kommt mit sehr langer Lieferzeit, da direkt aus Asien. Die Rückgabe war äußerst kompliziert. Sehr oft musste ich nachfragen bis Wochen später die Erstattung kam. Sehr fragwürdig, das alles sollte man sich ersparen. Man schreibt mit einer KI.

Resposta da Mysalights
Problème de transport
Problème de transport : une partie de la commande arrive endommagée....Mysalights prévenu fait le nécessaire immédiatement et sans difficultés....
Merci à Julie pour son aide.

Resposta da Mysalights
Big Scam
Big Scam ! as mentioned in multiple reviews, they basically ship inferior products from china who end up having quality issues along with delivery problems.
In my case only partial order was delivered. The lamp shade missing.
You have to forget about the refund, The customer services reply very politely but it is all gimmick !
Obviously like all reviews some one will add the default response to the review :-)
Stay Away!

Resposta da Mysalights
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