Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Ver mais
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We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Ver mais
A empresa respondeu
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Ver mais
A empresa respondeu
Detalhes da empresa
- Piscina
- Piscina Coberta
- Empresa de água mineral
- Piscina de Ar Livre
- Loja de produtos para piscinas
- Fornecedor de tratamentos para água
Sobre Naked Pools
Escrito pela empresa
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Escrito pela empresa
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Informações de contato
10/48 City Link Drive, 4221, Carrara, Austrália
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Excelente
660 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing!
Always quick to respond, friendly, and very well informed on their product. No question is too small or and they’re keen to make sure that you get the absolute maximum enjoyment from the Naked product.
13 de novembro de 2025
Resposta da Naked Pools
Hi Daniel.
Thanks for your review, it is greatly appreciated.
Glad to hear you are loving the Naked Freshwater experience along with the customer support that we pride ourselves on.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team.
Great product and Tim is always so…
Great product and Tim is always so helpful if I ever need any advice or assistance.
4 de novembro de 2025
Resposta da Naked Pools
Hi Andrew.
We appreciate you taking the time to submit a review.
Glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team
Resposta da Naked Pools
Hi Royce.
Thank you for your review, we really appreciate it.
Glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Extremely satisfied with the company
Extremely satisfied with the company. Theirs response and ease of correspondence is for recommendation. We will be requesting their product installation on our next pool. We strongly recommend to anyone requiring fully automated and easy to use pool filtration system.
31 de outubro de 2025
Resposta da Naked Pools
Thank you for your review, we really appreciate it.
We do pride ourselves on the support we provide our customers, glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Resposta da Naked Pools
Thank you for your review, we really appreciate it.
Glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Had no communication at all
3 de novembro de 2025
Resposta da Naked Pools
Hi Emily.
We had replied to your request on the 20th of October, it may have gone to your junk file so please check that. You would have also had a follow up email a few days after that as well.
We will reach out to you shortly to discuss your request.
Regards
The Naked Pools Team
Always on hand to provide advice and…
Always on hand to provide advice and guidance for a great product. Love our Naked system just a bit tricky monitoring it from afar and getting tenant up to speed.
26 de outubro de 2025
Resposta da Naked Pools
Hi Boyce.
Thank you for your review, we really appreciate it.
We do pride ourselves on the support we provide our customers, glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Did not solve my issue there is still…
Did not solve my issue there is still staining on the surface and around the water edge of the pool. Pool is only 12 months old and feel I should have stuck to a salt water pool as less work and didn’t have staining issues
29 de outubro de 2025
Resposta da Naked Pools
Hi Ed.
Thank you for your review.
As we continue to work with you to resolve the staining issue that is not related to the Naked System but more water balance related, I am sure we will change your mind.
Regards
The Naked Pools Team.
Always respond quickly to any queries
Always respond quickly to any queries.
Customer service is amazing at resolving issues and product knowledge
22 de outubro de 2025
Resposta da Naked Pools
Hi Vanessa.
Thanks for your review, it is greatly appreciated.
Glad to hear you are loving the customer support that we pride ourselves on.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team.
Simply the best product and service
As always super helpful and always a prompt reply! Lot of businesses could learn a thing or two about customer service from these guys. The naked pool is also the best thing I have ever invested in for my pool. Top product and top service! I can’t recommend highly enough!
27 de outubro de 2025
Resposta da Naked Pools
Hi Aaron.
Thanks for your review, it is greatly appreciated.
Glad to hear you are loving the Naked Freshwater experience and the customer support that we pride ourselves on.
Anything else we can help with along the way please let us know.
Regards
The Naked Pools Team.
Prompt and knowledgeable support
The support team from Naked pools have been very responsive with knowledgeable information every time I have emailed a query.
This provides confidence that should I run into an issue that I can rely on prompt advice from the Naked Pools team.
The support you have provided is much appreciated.
24 de outubro de 2025
Resposta da Naked Pools
Hi Chris.
Thank you for your review, we really appreciate it.
We do pride ourselves on the support we provide our customers, glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
It was great to get a pho call to check…
It was great to get a pho call to check in with us, to see if we needed any help. Helpful advice given, thankyou. Lovely chat.
23 de outubro de 2025
Resposta da Naked Pools
Hi Stephanie.
Thank you for your review, we really appreciate it.
We are very happy to hear that our Customer Care Plan calls are being well received, we believe this is what sets us apart from the rest.
We are always here to help so if there is anything we can help with along the way please let us know.
Regards
The Naked Pools Team
Had a excellent experience dealing with…
Had a excellent experience dealing with Naked Pools. Fixed my issue quickly and no hassles at all.
15 de outubro de 2025
Resposta da Naked Pools
Hi Michelle.
Thank you for your review, we really appreciate it.
As always, anything else we can help with please let us know.
Regards
The Naked Pools Team.
Great after sale s service and technical support
Quick follow up, exceptionally helpful and knowledgeable.
This is a very good company with great customer service.
22 de outubro de 2025
Resposta da Naked Pools
Hi Wayne.
Thank you for your review, we really appreciate it.
Glad we could help get the system back on track asap.
As always, anything else we can help with please let us know.
Regards
The Naked Pools Team.
Resposta da Naked Pools
Hi Deb.
Thank you for your review, we really appreciate it.
Glad we could assist you to get the issue sorted asap.
As always, anything else we can help with please let us know.
Regards
The Naked Pools Team.
Naked Pools Spare Part Prices in Thailand
Compared to Australien prices Naked Pool spare part prices in Thailand are sky high overpriced and you can buy a lot of Clorine with this excess prices. After my complains to Naked Pool support Australia the price for OXI-electrode spare cell was reduced at least from THB 48 000.- to THB 36 000.-. According to Internet research it sells in Australia but for the Australien market only for approx. AUD 800.- equal to THB 16 000.-
15 de outubro de 2025
Resposta da Naked Pools
Hi Peter.
Thank you for your review, we really appreciate it.
As always, anything else we can help with please let us know.
Regards
The Naked Pools Team.
Resposta da Naked Pools
Hi Christina.
Thank you for your review, we really appreciate it.
Glad we could be of assistance.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
Set up correctly
I explained to Tim what our issues were, he was able to trouble shoot over the phone and work out quickly that the settings werent correct and was able to walk me through everytjing to sort it out
10 de outubro de 2025
Resposta da Naked Pools
Hi Matt.
Thank you for your review, we really appreciate it.
Glad we could get the system and pool sorted out for you asap.
Anything else we can help with please let us know.
Regards
The Naked Pools Team.
So glad we used Naked Pools
So glad we used Naked Pools, water is crystal clear and great to swim in. Basically have on for about 6hrs a day and replacing acid when required, so much easier to look after than our previous pool.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Naked Pools
Hi Craig.
Thank you for taking the time to submit a review, we really appreciate it.
Glad to hear you are loving the Naked Freshwater experience.
Anything we can help with along the way please let us know.
Regards
The Naked Pools Team
Great to receive a proactive call…
Great to receive a proactive call following our purchase of the Naked system
10 de outubro de 2025
Resposta da Naked Pools
Hi Anthony.
Thank you for your review, we really appreciate it.
Glad to see our Customer Care calls are being well received.
Anything we can help with at any time please let us know.
Regards
The Naked Pools Team.
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