Roxy was very professional and supportive when she called to check on how we were going with our new pool. While we were experiencing some issues, she was able to give some helpful advice and send som... Ver mais
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Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
Pool has been in 4 years with out any problems until recently when the copper test stopped responding. I contacted Naked and got great advice to get it fixed. metals had fallen out of suspension in t... Ver mais
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We are loving our Naked pool system and how fresh it feels! And our water is crystal clear. Their support and phone app is fantastic, the little training videos are fun! I would highly recommend th... Ver mais
A empresa respondeu
Naked following up 1-2 months after sales to ask how it is working out. It is rare for anyone to do that about anything so their customer service is better than most. Roxy answered questions I had... Ver mais
A empresa respondeu
Detalhes da empresa
- Piscina
- Piscina Coberta
- Empresa de água mineral
- Piscina de Ar Livre
- Loja de produtos para piscinas
- Fornecedor de tratamentos para água
Sobre Naked Pools
Escrito pela empresa
Dive into luxury today and experience the future of swimming pool technology.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
With the world’s best quality water on tap, Aussies appreciate the benefits of freshwater. Yet when it comes to our nation’s favourite pastime, we’ve all accepted that chlorine and saltwater were the natural order of things. Not anymore.
Our Freshwater Pool System will safely and effortlessly purify your pool water without need for adding chlorine, high salt or expensive minerals. The health benefits are crystal clear.
Aussies and people worldwide are waking up to this fresh-thinking alternative to chlorine, salt or mineral pools and are diving right in.
Fully Australian owned with 30 years combined industry experience in pool innovation, we developed our incredible freshwater system that uses copper and silver instead of harmful chemicals to filter and sanitise pool water while preventing algae growth. It’s the same technology used by NASA to purify drinking water. What you’re left with is healthy, rejuvenating, crystal clear water.
We’re passionate about innovation, service and the total customer experience. Setting new benchmarks for water quality in the swimming pool and spa industry, while delivering a product that is simple to use, has lower running costs and easy to maintain all year round is what we do.
Our primary focus is the experience our customers will enjoy swimming in a freshwater pool. As well as the water being crystal clear, with no more chemicals than your average tap water, the pool water has a much softer feel on the skin. Leaving you refreshed and rejuvenated with no residue on the skin and no need to shower or wash swimwear after swimming.
Not only better for the environment, a freshwater pool protects your investment over the long term as the pool water won't damage equipment, pool surrounds or the garden and landscaping.
The ultimate swimming experience
Escrito pela empresa
- Dive into luxury today and experience the future of swimming pool technology.
- Naked Pool water is equivalent if not better than most household tap water. No longer do you need high chemicals and chlorine in your backyard swimming pool. Have an easy to manage pool that saves you money, is better for the environment and leaves you feeling refreshed and rejuvenated after swimming.
- We're commited to our customers
- Naked Pools have an industry leading Complete Customer Care Plan to ensure your backyard oasis is everything it should be. Owning a pool for the first time can be overwhelming and our team are available to help guide and support you every step of the way. Once your system is installed, simply register your product via our Naked App and one of our team members will call you within the first two weeks to ensure you understand your new pool, our system and answer any other questions you may have. We'll even point you to our Freshwater Pool Specialists in your area if required. It's our company mission to have every Naked Pool owner having the best possible swimming experience in their backyard pool or swim spa.
Informações de contato
10/48 City Link Drive, 4221, Carrara, Austrália
- 1800 625 331
- sales@naked-pools.com
- naked-pools.com
4,8
Excelente
660 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 48 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Amazing Customer service
Amazing Customer service, even fixed a warranty issue I was unaware of. Highly recommend.
3 de setembro de 2025
Resposta da Naked Pools
Hi Richard.
Thank you for your review, we really appreciate it.
We do try and go above and beyond for our customers.
Anything else we can help with in the future please let us know.
Regards
The Naked Pools Team.
Naked - great service!
Naked always get back to me within 24 hours and their advice always solves the problem
10 de setembro de 2025
Resposta da Naked Pools
Hi Donna,
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
Tim was awesome to deal with,as soon as…
Tim was awesome to deal with,as soon as we told him what was going on with the system he had it sorted in about 10 seconds
Everything running great now
2 de setembro de 2025
Resposta da Naked Pools
Hi Jackson,
Thank you for your review, we really appreciate it!
Please let us know if we can assist with anything in the future, we are here to help.
Regards
The Naked Pools Team
Very fast response to my online request.
7 de setembro de 2025
Resposta da Naked Pools
Hi Rob.
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
Fantastic service very prompt warranty…
Fantastic service very prompt warranty action.
4 de setembro de 2025
Resposta da Naked Pools
Hi Jeff.
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
Good explanations
Tim responded very quickly, and multiple times to my questions with helpful answers. Much appreciated.
4 de setembro de 2025
Resposta da Naked Pools
Hi Owen,
Thanks so much for your review, we truly appreciate your feedback.
If you need any assistance in the future please reach out, we are happy to help!
Kind regards,
The Naked Pools Team.
Customer support excellent
Customer support excellent! At last a company that understands that when you are putting a product out there that may be new to some people, that support is a major requirement. Easy to give 5stars to this company.
25 de agosto de 2025
Avaliação não solicitada
Resposta da Naked Pools
Hi Anne,
We're so happy to hear you're enjoying the whole Naked experience.
Our customer support is something we pride ourselves on, happy to hear you are finding it helpful.
As always, anything we can help with along the way please let us know.
Regards,
The Naked Pools Team
Thanks everyone
Resolved my issue in a cost effective way. The people I spoke to were knowledgeable and happy to share
3 de setembro de 2025
Resposta da Naked Pools
Hi Ian,
Thanks so much for your review - we are so glad we could help and appreciate your feedback.
If you ever need us again in the future let us know.
Kind regards,
The Naked Pools Team.
A great Naked experience
We are sooo happy with our our Naked system in every aspect. Beautiful fresh swimming without any chemical taste. The Naked app, high quality components, very low chemical additive costs and complete communication from Naked gives an outstanding result. You know you want one!
31 de agosto de 2025
Resposta da Naked Pools
Hi Michael,
Thanks so much for your review - we really appreciate it and are so happy to hear you are loving your new freshwater pool!
If we can be of any assistance in the future please reach out.
Kind regards,
The Naked Pools Team.
Some of the best customer service I…
Some of the best customer service I have ever received. Tim was very clear in his instructions on sending our unit to Queensland from Victoria. The turnaround on the repair was fast and we received constant communication regarding the progress. Amazing service. Thank you so much.
27 de agosto de 2025
Resposta da Naked Pools
Hi Tamara.
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
Follow up by Naked was excellent and…
Follow up by Naked was excellent and available to assist with issues or questions in the future
20 de agosto de 2025
Resposta da Naked Pools
Hi Nick,
Thanks so much for taking the time to post your review - we really appreciate it and are always happy to help.
If you need assistance in the future, please reach out.
Regards
The Naked Pools Team
The whole experience was really…
The whole experience was really proffesional and seamless.
22 de agosto de 2025
Resposta da Naked Pools
Hi Will.
Thanks so much for your review, we really appreciate it!
Please let us know if you need assistance with anything in the future, we're always happy to help.
Kind Regards
The Naked Pools Team.
Whilst we finished our pool just in…
Whilst we finished our pool just in time for it to be too cold to swim we did have one issue.
Copper separation and sedimentation.
A text to the builder, who contacted Naked and Tim was on the phone to me within the hour.
A simple explanation, run through adjustment and bingo,, all sorted.
Then a text back from Tim a week later to check all was OK.
So my review is for tec support
10 out of 10.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Naked Pools
Hi Milton,
Thanks so much for your review - it is very much appreciated, and we are happy to be of service! Great to hear it was sorted out asap for you.
Please let us know if you need any help along the way.
Kind regards,
The Naked Pools Team.
Was very happy to speak to Roxy this…
Was very happy to speak to Roxy this morning glad they keep in touch makes us feel like if have any problems they be there for us
17 de agosto de 2025
Resposta da Naked Pools
Hi Jennifer,
Thanks so much for your review, we very much appreciate it!
We love knowing that our customers feel supported so thank you for sharing that.
If you need help with anything in the future please let us know.
Kind regards
The Naked Pools Team
Easy to return unit for repairs and…
Easy to return unit for repairs and quick turn around
7 de agosto de 2025
Resposta da Naked Pools
Hi Lorraine,
Thanks so much for your review, we really appreciate it and are glad we could be of service.
If ever you need help again please let us know, we're always happy to help.
Kind regards,
The Naked Pools Team.
Super easy to deal with and solved my…
Super easy to deal with and solved my issue
14 de agosto de 2025
Resposta da Naked Pools
Hi Patrick,
Thanks for your review, we really appreciate it and are glad we could help!
Please let us know if you need any assistance in the future.
Kind regards,
The Naked Pools Team
The before and after support to date…
The before and after support to date has been exceptional. The app and instructional videos are so helpful. The system itself is very manageable and the swimming experience is so refreshing.
12 de agosto de 2025
Resposta da Naked Pools
Hi Wayne,
Thanks so much for your review, we really appreciate it!
Please let us know if you need assistance with anything in the future, we're always happy to help.
Kind Regards
The Naked Pools Team.
Friendly and helpful staff
31 de julho de 2025
Resposta da Naked Pools
Hi Adam,
Thanks so much for your review, we truly appreciate your feedback.
If you need any assistance in the future please reach out, we are happy to help!
Kind regards,
The Naked Pools Team.
Great to have someone from the company…
Great to have someone from the company ring to find out how our experience was and weather I need any further information
Great company to deal with.
Highly recommend
7 de agosto de 2025
Resposta da Naked Pools
Hi Geoff,
Thanks so much for taking the time to post your review, we are very grateful.
If you need any help along the way please let us know, we're happy to help!
Kind regards,
The Naked Pools Team.
excellent customer service as always
excellent customer service as always. keep it up!
4 de agosto de 2025
Resposta da Naked Pools
Thanks so much for taking the time to post your review, we are very grateful.
If you need any help along the way please let us know, we're happy to help!
Kind regards,
The Naked Pools Team.
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