Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... Ver mais
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Veja o que dizem as avaliações
This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... Ver mais
Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... Ver mais
Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors
Informações de contato
Unit 6&7 Becks Green Lane, NR34 8NB, Beccles, Suffolk, Reino Unido
- 01986 781 663
- mail@naken.co.uk
- naken.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great range - fast delivery
Vast product range - bought numerous kitchen items at slightly lower prices than elsewhere - responsive customer services when stock delays encountered - recommend.

Resposta da Naken Interiors
Superb service
Superb service, the ironing board cover arrived before it was due, absolutely as described and a perfect fit ! This is on line shopping at it's best - well done and thank you from a first time customer who would definitely shop again with Naken ! Good value too !

Resposta da Naken Interiors
Very happy customer
Very happy customer. The colours are gorgeous and it looks perfect with my blue sofa.
Speedy delivery.

Resposta da Naken Interiors
Prompt and efficient service.
Prompt and efficient service.
The towels were beautifully soft and thick - really pleased with them!

Resposta da Naken Interiors
Excellent product and good value.
Excellent service. A good product at a very good price. Thank you. A++++++

Resposta da Naken Interiors
Ordered an outdoor storage box.
Ordered an outdoor storage box.
They guys at Naken kept me informed throughout the process of ordering , waiting for the order to be realised and delivery times.
The product is of great quality, very sturdy.
Overall a good experience. Would purchase from them again.
Alasdair Wallace

Resposta da Naken Interiors
I received my order on time
I received my order on time, the product was very well packaged, the crown is just amazing and stylish, after a lot of searching I could not find a better one elsewhere.
Lovely items and great customer service
Lovely items. Great, professional customer service from Ellie

Resposta da Naken Interiors
Love love love
I finally decided to purchase 2 Aquanova laundry baskets I had my eye on for quite while. When they arrived I could not be more pleased - they are awesome! They even come with a detachable laundry bag.
Delivery to Singapore was amazingly fast!! Will buy from Naken again for sure.

Resposta da Naken Interiors
The Cutlery was perfect
The Cutlery was perfect and at a great price. The communication re delivery was good and the order arrived promptly. I would definitely order from Naken again.
Great Service!
The price for the product was reasonable, the product arrived quick and well packaged.
Would order again
The festoon lights are amazing
The festoon lights are amazing! Great service too and packaged really well
Would love it if you added more similar to these like a string of battery powered festoon lights too so i can buy more!

Resposta da Naken Interiors
Buyer Beware - Disreputable
I was searching for garden furniture for the finishing touch to a garden project and chose the Skyline Serpent Rectangle Table currently retailing at £1774 in March.
The product material specification in the product details was 'metal'. However when the table was delivered it had solid metal legs but a metal composite/laminate top (the equivalent of receiving a oak table with a solid legs but a veneer top when described as oak). On further investigation, the manufacturer's website does state that the top is a composite and not solid but Naken did not (and still do not) have this information on their website.
There was NO mention anywhere on the product description page that the table top was composite.
When flagged to Naken their only response was that there was the opportunity to ask any product questions prior to purchase and as the product is non returnable there is nothing they can do.
I fully appreciate that oversights and mistakes can happen. Reputable retailers recognise mistakes and do their best to resolve and recompense.
The way this valid complaint of goods received not matching the description of goods ordered has been extremely poor and an example of truly appalling customer service with abdication of any responsibility.
We are now looking to seek redress through the Small Claims Court system.
Great service
Great service, different household stuff .
I revamped the bathroom accessories & cushions for lounge . Very pleased with them & will order more from Naken .
Pleased with this product!
This product arrived speedily and was true to the on screen image. Quality product!
Excellent and prompt service
Excellent and prompt service and delivery and it was very easy to order. I had seen the hooks on pinterest and thought they are really good and quite unusual and I was not disappointed when they arrived. I am sure they will look great in my new bathroom!
Lovely excellent quality towels
Lovely excellent quality towels, well worth the money
Even better than they said they would…
Even better than they said they would be!
Naken Interiors delivered exactly what we were expecting, in great condition and 2 weeks earlier than they estimated. We love the quality of the fire pit we received and it was great value for money too.
Terrible service -
I ordered a £270 box to be delivered . It arrived 1 hour early from the stated delivery time and I missed their call . They left my house 30 minutes BEFORE the stated delivery window and now refusing to redeliver unless I pay £36 extra. I have asked for refund - they will deduct delivery fee AND and ‘ handling ‘ charge mounting to £150 . Appalling customer services with no empathy for my predicament . They will not deliver the box and will not return my money .Do not use this company .

Resposta da Naken Interiors
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