Mid-November I ordered an item listed available on their website. Got an email the next day that this item is out of stock, with the option for refund or chose other item. I requested a refund, which... Ver mais
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Veja o que dizem as avaliações
This compnay is a SCAM - DO NOT ORDER FROM THEM. Ordered a butter dish as it was cheaper with Naken than another supplier. Was told that the order had arrived damaged into their warehosue and would... Ver mais
Ordered on 26th Nov and expected delivery by 18th Dec. Emailed by director Daniel Beynon on 15th Dec who said order was being cancelled, refund in 14 working days. Emails and phones not answered after... Ver mais
Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as sta... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Read our Feefo verified reviews here: https://www.feefo.com/en-GB/reviews/naken-interiors
Informações de contato
Unit 6&7 Becks Green Lane, NR34 8NB, Beccles, Suffolk, Reino Unido
- 01986 781 663
- mail@naken.co.uk
- naken.co.uk
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 12% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Purchase of 4 flannels
I bought 4 flannels from your company. I treasure them. I haven't used them yet because I have others which I use and when one of them wears out, then I will replace it with one of yours.

Resposta da Naken Interiors
Beautiful product
The cushions we purchased are absolutely beautiful
Well made and look tremendously beautiful
I will definitely be purchasing again and would recommend anyone to purchase theses products
Thank you so much.

Resposta da Naken Interiors
ordered items and will not allow return…
ordered items and will not allow return despite being with 14 days of delivery.
Now raised a paypal case and contracting trading standards.
Great customer service
I’ve ordered several times from Naken and every time their service and products have been fantastic. I had a slight issue with a recent order but this was solved quickly and efficiently by Poppy. Highly recommended :)

Resposta da Naken Interiors
Great customer service
I ordered a bookcase from
Naken. The item arrived within a few days but unfortunately it was damaged in transit. I contacted Naken customer services and got an immediate response. I sent over a few pictures of the damaged item and they sent me a returns label to send the item back. I booked the return and received a replacement within a couple of weeks. No problems and great service. Everyone is polite, friendly and professional. The bookcase is lovely and looks great in my home office.

Resposta da Naken Interiors
Great quality & service
Ordered some kitchen pendant lights, had to use their customer service to check some details beforehand. The team were really helpful and responded quickly. Delivery was fast and everything was as stated. Although the glass could have had better edges, the lights still look amazing. Quality and overall look really impressed me, especially as they were reasonably priced. Thank you Naken, will definitely use you guys again.

Resposta da Naken Interiors
Great website
Great website, fast order process, love the products and deliveries well packaged and promptly

Resposta da Naken Interiors
First class service received
First class service received , well packaged and delivered promptly with no problems

Resposta da Naken Interiors
Awful service and damaged item
Awful service. Damaged item which they take forever to return and refund. Customer service is shockingly bad. Definitely avoid.

Resposta da Naken Interiors
Gorgeous mirror very happy customer
Gorgeous mirror
Great customer service
Fast delivery
Packaged brilliantly
Very happy customer
Would definitely recommend and i would definitely use them again

Resposta da Naken Interiors
Excellent Customer Service
I ordered 3 planters from Naken and 1 was faulty. I left a mixed review - I loved the planters but was understandably disappointed that one was faulty and not usable. However, when Naken Customer Services read my review they immediately contacted me to help. Long story short, I returned the faulty planter and a new one has been despatched but throughout, Poppy was helpful, understanding and professional.
I was very impressed at their response and would happily recommend Naken to anyone.

Resposta da Naken Interiors
All good
I can see there have been some negative reviews for this company, so I wanted to ensure balance. My experience with Naken has been all good. They have delivered when they said they would, the products (2 garden chairs) are in perfect condition, and the price was extremely competitive.

Resposta da Naken Interiors
Faulty goods and shocking customer…
Faulty goods and shocking customer service
Send out faulty goods and then don’t sort out the issue. Customer service is shocking

Resposta da Naken Interiors
Brilliant and stylish towel rail
Not wanting to drill into the walls of a newly tiled shower en-suite I was looking for a free-standing towel rail. I found a very stylish, stainless steel one from Naken that was slimline and perfect for what I wanted. Six months on I can say that I’ve not been disappointed with the quality of the product! Continues to look like new and I’m delighted with it!

Resposta da Naken Interiors
Beautiful products & great service.
Beautiful products, excellent delivery service. Wouldn't hesitate to recommend. Absolutely delighted.

Resposta da Naken Interiors
Great service!
I have never heard of this company before, and I was a little bit dubious. The product I wanted was quite niche, and the price was pretty much the same as everywhere else so I thought why not take a chance.l?
I was really blown away with the speed of the delivery, the way it was packaged and of course the item itself.
And easy to use website. I will definitely use them again

Resposta da Naken Interiors
The items arrived promptly and in good…
The items arrived promptly and in good condition. This is my first time to use this company, and I am very satisfied. I went to it as it delievered to Northern Ireland items from wireworks( ( a company making wooden items ) which another very well known company refused to deliever.

Resposta da Naken Interiors
Excellent customer service
Excellent customer service. Prompt and pleasing response to my emails and telephone enquiries plus further enquiries made to supplier on my behalf.
Andrew Martin cushions are superb quality and workmanship including very generous filling. No comparison with my Laura Ashley cushions. Made in the Uk also! What more could you want? More?
Yes will be ordering more.
Thank you

Resposta da Naken Interiors
The hurricane lantern is such a beautiful item in my home and would recommend this to other customers …
The hurricane lantern is such a lovely item on my fireplace, and so unusual,very cosy when lit with a candle. Naken sell so many unusual things and would highly recommend them.

Resposta da Naken Interiors
lack of understanding!
I purchased quite a few items from NAKEN. When completing the order online, the quantity of a couple of items was incorrect. So I had to return a couple of them. Due to contraction with COVID19, I could not return the items within the 28 days period that is stated in the company's policy. So I asked the company to accept the return, given my exceptional health conditions which has made me unable to return within 28 days. The company did not accept the return, and had shown no sense of understanding! I would not trade with the seller anymore.
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