Nala's Baby Avaliações 

2.011
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From start to finish my experience overall was very good ,viewed items and all offers with ease,then paid with ease I was happy with the prompt turnaround of the items and received packaged well... Ver mais

Avaliado com 5 de um total de 5 estrelas

I was a bit apprehensive at first as I usually purchase products from Boots, but they were sold out. I’m so glad I decided to order direct instead! The products are great quality, my order was dispatc... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent service I bought the bundle set for my baby grand daughter but love the smell so much I bought the moisturising lotion for myself. It feels gentle, smells gorgeous without being overpo... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

As a mum of two girls, the only products I use on their hair are from Nala’s Baby, especially the detangling spray. I’ve been buying it ever since it launched and absolutely love it. I did recently... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Máquina de venda de produtos de cuidados com a pele
  2. Loja para Bebês
  3. Loja de produtos para cabelo

Escrito pela empresa

Nala’s Baby was created from a genuine place of love before anything else, from a family that wanted the absolute best for their daughter’s hair & skin. We offer a natural, clean and trusted take on skin and hair care for the family. Our products have been scientifically created to cater to your little one from a newborn all the way through to childhood. Here at Nala’s Baby, we understand how sensitive your baby’s skin can be, and how important it is to choose the right products without worry. Our products are natural, soothing and nourishing, with beneficial ingredients for your little cub. Our entire natural range is paediatrician and dermatologcally approved. We are also suitable for sensitive skin, as well as being vegan, tear free and cruelty free. Being socially responsible, it was a priority for us to source ethically and ensure our products are environmentally friendly and recyclable. We are also rated 0 (cleanest) on the world’s largest ingredient rating app, ‘Think Dirty’. We are proud to be the only baby brand in Boots retail stores with a verified range that achieves this rating. Nala’s Baby is a brand you can trust with your little cub’s skin and well-being.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 97% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(2.011)

397 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Great products the only ones my…

Great products the only ones my granddaughter can use , really gentle on her skin and smells lovely 🥰

24 de abril de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Sally,

Thanks so much for your lovely review 🤍

Really glad to hear the products are suiting your granddaughter’s skin and that she’s getting on well with them!

Avaliado com 4 de um total de 5 estrelas

This is my first time ordering your…

This is my first time ordering your products, and so far it's good as i was expecting it. Will order more very soon. Delivery was good

16 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Ammi,

We’re really glad to hear your first order went well and that delivery was smooth. We really appreciate you taking the time to share this, and we look forward to having you shop with us again soon! ☺️

Avaliado com 5 de um total de 5 estrelas

Nala baby moisturiser creams

I love nalas baby im 35 year old women and I use it becuase I have sensitive skin it makes your skin soft and this is now my go to moisture creame i use it on my kids and they love it.smells nice aswell so definitely recommend. Also the price is reasonable I got 3 lotions and strawberry springs body butter for £24 thats an amazing price.

16 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Cheanelle,

We’re really glad to hear you and your little ones are enjoying the products and that they’re working well for sensitive skin.

Really appreciate you taking the time to share this with us! 🫶

Avaliado com 5 de um total de 5 estrelas

Love Nala’s Baby and love their customer service

Have loved Nala’s Baby for a while now, and this experience has only made me love the brand even more. Their customer service was incredibly quick to respond and the resolution was handled promptly and professionally.

It’s so reassuring to know that when you do need help, they genuinely care and act quickly. I already love their products, and their excellent customer service has reinforced why I keep coming back. Very much appreciated!

18 de junho de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Anna,

Thank you so much for your lovely review! 🤍

We're so pleased to hear you had a great experience with our Customer Care team. Thank you for your continued support of Nala's Baby!

Avaliado com 2 de um total de 5 estrelas

I ordered the trio pack and I thought I…

I ordered the trio pack and I thought I would save money well I received this package couldn’t wait to start using this for my grandchildren opened it to find 2 bubble bath and 1 shampoo and body wash NOT what I wanted so I emailed them to tell them of my disappointment and I was asked to provide evidence and quickly they replied with an apology and I’m awaiting the moisturiser I originally wanted I have heard a lot of good things about this product so I can’t wait to use it

12 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Miss Barber, we're so sorry to hear about your experience and the mix-up with your order.

Thank you for giving our team the opportunity to put things right. We hope we were able to help resolve the issue quickly for you and that your replacement item arrives safely.

We're delighted to hear you've heard such great things about the range, and we hope you and your grandchildren enjoy using the product!

Avaliado com 1 de um total de 5 estrelas

I used Nala’s baby on my newborn and…

I used Nala’s baby on my newborn and she immediately came up in rashes over her stomach, chest, shoulders, back spreading down to her legs. I was given eczema treatment for my baby by the doctor and advised not to use it. 3 years later I thought I’d try Nala’s baby again as my daughter has not experienced any flare ups since and thought I’d give it another go. However exactly the same she is covered in red rashes and is complaining of discomfort. Being this is for sensitive skin I am horrified it has happened twice.

15 de junho de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Ella,

We’re so sorry to hear that your little one had a reaction to one of our products. We'd like to get some more information from you.

Please drop us an email to info@nalasbaby.com so we can take a look into this.

Thank you in advance and speak soon.

Avaliado com 5 de um total de 5 estrelas

Everything about Nordic Cotton is…

Everything about Nordic Cotton is exceptional. The ingredients in the products are perfect for not just babies but also adults too😉. From I start using Nala’s baby products, my skin is softer and smoother.
Thanks again for giving us the best👍🏾.

12 de junho de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Denise,

Thank you so much for your lovely review!

We're so happy to hear you're loving the Nordic Cotton collection and that it's helping leave your skin feeling softer and smoother.

We truly appreciate your support and are so grateful to have you as part of the Nala's Baby family! ✨

Avaliado com 1 de um total de 5 estrelas

Missing items

I only received 3 items from my order, disappointed that I was not notified that the items were not available or haven’t received a refund for those missing items.

3 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Ninella,

We're so sorry again for the inconvenience caused with your order.

We appreciate your patience while we looked into this, and we're glad we were able to resolve this for you.

Thank you for your understanding, and we hope to have the opportunity to provide a smoother experience for you in the future.

The Nala's Baby Team 🤍

Avaliado com 5 de um total de 5 estrelas

Very good product

26 de maio de 2026
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Resposta da Nala's Baby

Hi Vini,

thank you for taking the time to leave us a review, we're so glad you're a fan of our product ☺️

Avaliado com 5 de um total de 5 estrelas

100/10 customer care experience.

Customer care is absolutely amazing, as are the products! Fads dealt with my query very quickly and with kindness. Much appreciated.

11 de junho de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Yasmin,

Thank you so much for this amazing feedback! We’re really glad you’re happy with both the products and the customer care. We’ll be sure to pass your kind words on to Fads ✨

Avaliado com 5 de um total de 5 estrelas

The products are all amazing

The products are all amazing. I’ve tried everything on myself and my kids and we love it. Worth every penny. Delivery is so quick.

5 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Mari,

We’re really happy to hear you and your kids are loving all the products and that you had a smooth experience with us 🥰

Avaliado com 5 de um total de 5 estrelas

Worth every penny

Amazing products,
Smell lovely and actually works, already buying more to keep stocked up

5 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Farhan,

Thank you so much for your lovely feedback! We’re really happy to hear you’re enjoying the products and already stocking up 😊

Avaliado com 5 de um total de 5 estrelas

Class 🔥🔥

Class . Daughter has really sensitive skin . Nalas baby helps her handle the heat better and she's looking her best and skin has cleared up. Quality wife and I so happy

5 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Thank you for the review - we appreciate you! 🫶

Avaliado com 5 de um total de 5 estrelas

Nala's baby vanilla cloud body butter and night time oil

The products are amazing as I have used both the vanilla cloud body butter and the night time oil many times before and it works amazing on my skin which is dehydrated and sometimes gets flaky. The delivery service was also amazing as well as the order when it came.

4 de junho de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Nnemka,

Thank you so much for your lovely review! We’re really pleased to hear the vanilla cloud body butter and night time oil are working so well for your skin ✨

Avaliado com 5 de um total de 5 estrelas

Nordic Cotton wow wow wow

I am absolutely in love with the new Nordic Cotton range just when I think they can make a better product along comes something even greater. The no rinse cleansing water is unreal and I’m even using it myself.

8 de junho de 2026
Avaliação não solicitada
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Kelly,

Ahh thank you so much for this amazing feedback! We’re so happy you’re loving the Nordic Cotton range - and it’s great to hear the no-rinse cleansing water is working so well for you too 🫶

Avaliado com 5 de um total de 5 estrelas

Best product on my baby's skin, I love it

Best products for moisturising baby's delicate and sensitive skin

20 de maio de 2026
logotipo da Nala's Baby

Resposta da Nala's Baby

Hi Ayomidimeji,

Thank you so much for your lovely feedback! We’re really happy to hear the products are keeping your baby’s delicate skin well moisturised 💛

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