The quality is average; sometimes it doesn’t match the price. However, customer service responds quickly. I had an issue once and it was handled properly.
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Veja o que dizem as avaliações
I had a really great experience with Nana Jacqueline’s customer service. I reached out about an issue with my order, and Alexa from their team responded quickly, kindly, and professionally. She took... Ver mais
A empresa respondeu
Cons: 1. Sizing is difficult to get right, I end up ordering the wrong size for several times. 2. The quality is average; sometimes it doesn’t match the price. Pros: 1. Customer service resp... Ver mais
A empresa respondeu
Erinn and Amy were so absolutely fabulous and so incredibly positive and helpful during my shopping experience! They were so welcoming and pleasant from the moment i walked in the door and they went a... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Founded in Los Angeles, Nana Jacqueline is a globally recognized luxury fashion brand known for its feminine silhouettes, romantic detailing, and statement occasionwear. Designed in-house, each collection blends modern sensuality with a soft, Parisian-inspired elegance — creating pieces that feel both timeless and distinctly of the moment. With a strong global presence and a devoted community, Nana Jacqueline has become a destination for women seeking elevated designs that move effortlessly from day to night. From delicate dresses to striking statement pieces, the brand is defined by its attention to detail, refined craftsmanship, and signature balance of softness and strength. Today, Nana Jacqueline continues to expand internationally, dressing women around the world who embrace confidence, individuality, and a sense of modern romance.
Informações de contato
158 N Robertson Blvd, 90048, West Hollywood, Estados Unidos
- (310) 734-7395
- hello@nanajacqueline.com
- nanajacqueline.com
4,1
Muito Bom
56 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 80% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Their clothing is not very well made at…
Their clothing is not very well made at all and I’m going to be starting a lawsuit as well. I already have an appointment with a law firm because of how poorly made there items were. I don’t believe that they got any five star reviews. I didn’t buy all these outfits for just myself and spent about 2,500. I will update with pics later this week so everyone can see how poorly made they were.
13 de junho de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you for sharing your feedback. We've been in contact with you directly via email and have worked with you on your request.
If you have any additional questions, please feel free to reply to our email, and we'll be happy to assist you further.
The quality is average
The quality is average; sometimes it doesn’t match the price. However, customer service responds quickly. I had an issue once and it was handled properly.
23 de junho de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you for taking the time to share your feedback. We appreciate your honest comments and are glad to hear that our customer service team was able to respond quickly and resolve your issue.
We strive to provide products that meet our customers' expectations, and we value feedback like yours as it helps us continue to improve both our quality and overall customer experience.
Thank you again for your support, and we hope to have the opportunity to provide you with an even better experience in the future.
Yes it's expensive but you get what you…
Yes it's expensive but you get what you pay for and these pieces are so super cute and chic.
7 de junho de 2026
Resposta da nanajacqueline.com
We’re so happy to hear you love the pieces and feel that they’re cute and chic!
We really appreciate your support and thoughtful feedback, and we’re so glad you’re part of the Nana Jacqueline community 🤍
Definitely repurchasing! Love NJ
The clothes are so thick and of very good quality, it really beat my expectations. The packaging was also a 10! The order arrived before the expected date and came in perfect condition.
20 de abril de 2026
Resposta da nanajacqueline.com
We’re thrilled to hear that the quality exceeded your expectations and that you loved the packaging as well!
We truly appreciate your support and hope you enjoy your pieces for a long time to come! 💛
Exceptional Customer Service
I had a really great experience with Nana Jacqueline’s customer service. I reached out about an issue with my order, and Alexa from their team responded quickly, kindly, and professionally. She took the time to understand the situation and offered thoughtful solutions right away, especially with a tight timeline for my graduation.
Even though the item was out of stock, the team handled everything with care and respect, and made the process feel easy and stress free. It honestly made a big difference during a moment that could have been really frustrating. I’m very grateful for the support and would definitely shop with them again.
22 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your thoughtful review and congratulations on your upcoming graduation 💗
We’re so happy to hear that Alexa was able to support you quickly and help make a stressful situation feel easier.
We really appreciate your kindness and understanding, and we’re so glad we could assist you despite the item being out of stock.
We look forward to helping you again in the future!
Staff were super friendly and helpful
Staff were super friendly and helpful. Dresses were so cute!!! Loved the experience
22 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
We’re so happy to hear you had a great experience and loved the dresses. It means a lot to know our team made your visit enjoyable 💗
We truly appreciate your support and hope to see you again soon!
Best dresses in LA
Best dresses in LA. Have to come check!
19 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much! 💗
We’re so happy you love our dresses—your support means everything to us. We can’t wait to welcome you again soon!
Amy is a really great sale
Amy is a really great sale! She help us find items really patience
19 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
We’re so happy to hear you had a great experience with Amy!
We really appreciate your support and hope you love your new items 💗
Super nice shopping experiences
Today I shopped with amy！ She is supper nice! She picked all the write dresses that fit for graduation!
19 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
We’re so happy to hear you had a great experience shopping with us! It’s wonderful to know Amy was able to help you select dresses for such a special occasion as graduation!
We really appreciate your support and hope to see you again soon!
I love the design so much
I love the design so much! Staffs are friendly and patient.
14 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your kind words! We’re really happy to hear that you love the design and had a positive experience with our team 💜
We truly appreciate your support and hope you shop with us again soon!
Amy is so nice
13 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that Amy made your experience so wonderful!
We truly appreciate your support and hope to see you again soon 💗
The whole shopping experience is pretty…
The whole shopping experience is pretty good
11 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your kind feedback! We’re so happy to hear you had a great shopping experience with us.
We truly appreciate your support and hope you shop with us again soon 💛
Resposta da nanajacqueline.com
Thank you so much for your positive feedback!
We’re so glad you had a great experience and we truly appreciate your support 💛
I love everything about
I love everything about, Amy helped us out so much thank you!
11 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that you love everything 💛
We truly appreciate your support and hope you continue to enjoy your pieces. Hope to see you again at the store soon!
Great quality and design
Great quality and design, just pricey; routine (monthly specials) and a better reward system.
8 de abril de 2026
Resposta da nanajacqueline.com
Thank you so much for your feedback—we’re so glad you love the quality and design. Stay tuned, we have exciting updates coming soon 💗
Emy was very nice and helped me a lot!
Emy was very nice and helped me a lot!
4 de abril de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
Thank you so much for your kind words! We’re so happy to hear that Amy was able to assist you and provide a great experience.
We can’t wait to welcome you back again soon 💛
Amo questo brand e ogni tanto mi faccio…
Amo questo brand e ogni tanto mi faccio un regalo comprandomi un bell’abito, e ogni volta in tantissimi mi chiedono dove hai comprato quest’abito. È’ bellissimo, ti sta benissimo. Nanajacqueline è’ questo
3 de abril de 2026
Resposta da nanajacqueline.com
Grazie mille per le tue gentili parole! Ci riempie davvero il cuore sapere che i nostri capi ti facciano sentire bella e sicura di te — e che anche gli altri lo notino. È esattamente questa la sensazione che speriamo di trasmettere con ogni nostro design. Apprezziamo immensamente il tuo sostegno e non vediamo l'ora di vederti presto indossare un altro capo firmato Nana Jacqueline!
Size 0 was way too small for someone…
Size 0 was way too small for someone who is consistently size 0. Fabric was synthetic and uncomfortable.
2 de abril de 2025
Resposta da nanajacqueline.com
I’m so sorry to hear that the sizing didn’t fit as expected and that the fabric wasn’t comfortable for you. Our pieces do tend to run on the smaller side, which can sometimes make finding the right fit a bit tricky.
If you ever need help with sizing in the future, please don’t hesitate to reach out, as we’re always happy to guide you to the best fit possible.
Thank you for your feedback, we truly appreciate it.
Easy to order and the dress was exactly…
Easy to order and the dress was exactly like the picture. The quality of the material and jewels are top quality and the dress fit to perfection. Elegant and Classy
13 de março de 2026
Resposta da nanajacqueline.com
We’re absolutely thrilled to hear that you found the ordering process easy and that the dress met your expectations in both quality and fit.
We truly appreciate your support and hope to have you shop with us again soon 💛
Erinn was super welcoming and sweet
Erinn was super welcoming and sweet, the clothing and the store was super cute☺️
31 de março de 2026
Avaliação não solicitada
Resposta da nanajacqueline.com
We’re so happy to hear that you had a great experience!
We truly appreciate your support and hope to see you again soon 💕
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