Napthens Solicitors Avaliações 

225
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... Ver mais

Avaliado com 5 de um total de 5 estrelas

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Advogado

Escrito pela empresa

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 38% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(225)

30 avaliações nos últimos 12 meses

Escreva uma avaliação
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Avaliado com 5 de um total de 5 estrelas

Outstanding Service

We would like to thank Stephanie Marshall for her hard work, dedication and professionalism. We highly recommend Napthens Solicitors. Since moving to Napthens in 2023 we have had outstanding level of support over multiple types of services and acquisitions. We truly cannot thank them enough for their ongoing help, support and advice. We look forward to having a continued strong relationship with the team for many years to come.

12 de abril de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for the recommendation Hayden, we look forward to working with you again.

Avaliado com 5 de um total de 5 estrelas

After Athena provided excellent service

After Athena (part of the Naphtens Group) was the company who helped me with a legal matter. I was looking for a trustworthy, experienced employment lawyer providing objective advice who is acting in my best interest. A friend recommended After Athena based on her excellent experience with Emma Saunders. Oli McCann worked on my case. Oli provided an excellent service. Not only was Oli quick to respond, his concise and thorough approach to my legal case was incredible. I felt very well looked after. Oli explained the legal terms in a way I was able to understand and he was able to achieve everything we wanted to achieve. Working with Oli made the whole experience pleasant and quick to deal with. I can fully recommend the company to anyone, you will be well looked after.

10 de abril de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

CONTINUED EXCELLENCE

This is third time we have used the company to deal with the conveyancing for the sale and purchase of three of our properties which were carried out in the last two years.
We have again experienced exceptional service and attention to detail and support at all times, particularly over the last two months. We never doubted we were in good professional hands at all levels. Karen Allcock who dealt with the majority of the work continued to provide us with updates and all assurances, tie up the details and pushed very hard to get the sale of our house through quickly. We are very grateful for all her efforts and determination in this respect. She possesses good communication skills, and a vast amount of experience in this specialist field, which not only is of benefit to clients like ourselves, but also we are sure as a role model for the company.
Margaret & Michael Blackhurst

22 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Top Quality

Top Quality. We have been using Napthens for 10 years now for legal services for our business, They have always been very approachable and provided a great service in a timely manner.

19 de março de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for your kind words John

Avaliado com 5 de um total de 5 estrelas

Brilliant service from caring people

I couldn't recommend Napthens highly enough for the first class service they provided, and continue to provide me.
Compassion, understanding, caring and professional every step of the way.

23 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for leaving a review Richard.

Avaliado com 1 de um total de 5 estrelas

Late payment of Trust monies

My family and I have had on going problem with Napthens. They have failed to pay out from my late Grandmothers Trust going back to April 2023! The money from this trust pays for my elderly Aunt who is now needing full time care.

We have tried since last June to get a reply from the case handler who seems to be either on holiday or left !

To say that this situation is stressful is an understatement.

Not a happy client !

4 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Excellent service and very helpful…

Excellent service and very helpful staff. I must thank Dawn Culshaw for professional assistance in the selling of my house. Would recommend them.

2 de fevereiro de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for your kind words, we will be sure to pass them on to Dawn.

Avaliado com 5 de um total de 5 estrelas

Impeccable skill and care

Napthens dealt with my initial enquiry on the same day and every stage of the transaction was made clear very quickly.
Ellie Green handled it all with impeccable skill, care, promptness and warmth. I can't recommend her highly enough

24 de janeiro de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you John for leaving your feedback, we are glad you are happy with Ellie's work and will be sure to let her know.

Avaliado com 1 de um total de 5 estrelas

If there was a zero option that would…

If there was a zero option that would be my choice . Already started to tell my friends to avoid this company like the plague .
Helen Lucking is a disgrace to her profession . She allegedly has 30 years experience in family law .1.
She attended the first court hearing with NO medical evidence , an experienced solicitor with 30 years experience would have had the case adjourned
2.she quoted me £1300 for some c pension work and when I got the bill it was £2300 , there was no consultation with myself and definitely no customer service or communication .
3. She failed to fully brief my Barister with important information regarding my case which the Barister pointed out in the case review . This is a family lawyer with 30 years experience allegedly .
Then she tried to tell me that the information I had given her about a car was wrong and make me out to be a liar . I know the information I gave her was not what she wrote down and then tried to blame me .
She should be relieved of her duties as far as I am concerned .
For more information regarding the above mentioned please contact me

10 de novembro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

We are sorry to hear this Cire. Please contact our team via complaints@napthens.co.uk and they will be happy to look into this further for you.

Avaliado com 5 de um total de 5 estrelas

I have just sold my house with help

I have just sold my house with help, explanations and being kept up to date by Dawn Culshaw, Conveyancing Executive. She guided my through everything in a calm, easy to understand manner. Many thanks.

19 de janeiro de 2024
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks for leaving a review Beryl, we will make sure to share your kind feedback with Dawn.

Avaliado com 5 de um total de 5 estrelas

Excellent Service

We had a fantastic service from Napthens in particular Dawn and Alice. Our house sale/purchase was quite complicated and Dawn reassured us throughout the whole process and the communication was excellent from start to finish, we always knew where we were up to and what we were waiting for etc. If the other solicitors operated the same as Dawn I feel we would have moved months ago. Thanks again.

17 de novembro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for your kind words Kaleigh.

Avaliado com 1 de um total de 5 estrelas

Horrific Service

Wouldn’t touch this company (Liverpool) they were unprofessional in every way even to sending out the final completion letter not being signed!!
Think carefully before using them!
Had to give 1* to leave a review not worth that

25 de setembro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Hi Carol, we understand that you are in contact with our complaints department. Please contact complaints@napthens.co.uk for further help.

Avaliado com 5 de um total de 5 estrelas

PROFESSIONAL EXPERIENCE WITH NAPTHENS SOLICITORS

i HAVE USED NAPTHENS ON A COUPLE OF OCCASIONS AND I HAVE FOUND THEM TO BE VERY FRIENDLY AND EFFICIENT IN ALL MATERS THAT I HAVE TAKEN BEFORE THEM AND ESPECIALLY WITH THE PERSONAL HELP OF MRS HELEN LUCKING AN EXCELLENT SOLICITOR WITH A VERY FRIENDLY MANNER AND WOULD HAVE NO HESITATION IN USING THE FIRM AGAIN SHOULD THE OCCASION ARISE.

27 de outubro de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

First choice solicitors!

I would only ever use Napthens Solicitors following our excellent experience using them to sell our home and purchase our new home.

Their communication is excellent and always pick up the phone or answer an email.

Their advice is balanced and unemotional which fills you with confidence.

They liaised with all the other parties throughout the process and updated us whenever possible.

They work super efficiently and as soon as something was required it happened straight away.

Compared to our buyers and sellers solicitors Pamela was outstanding. It was a complex process taking nearly 7 months to complete. Where other parties made it painful, Pamela and Liam helped remove the stress and pain for us. I just wish everyone operated at the same level as Napthens, we would have completed in far less time!

24 de outubro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for leaving a review, we are glad you are happy with the service Pamela and Liam provided.

Avaliado com 5 de um total de 5 estrelas

Auctions Property Sale.

Auctions Property Sale.
Excellent, Sophia very professional very good at what she does. Excellent communication.Dealt with the whole process quickly. I would highly recommend Napthens fair price aswell.

5 de outubro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for your kind words. We appreciate the recommendation.

Avaliado com 5 de um total de 5 estrelas

Good, reliable service

We've used Napthens for one sale and two property purchases now.
I would highly recommend them. They are reliable and communicate well at each stage of the process.
I would definitely use them again in the future.

8 de setembro de 2023
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thank you for leaving a review Helen and your continued loyalty towards the firm, we appreciate it greatly.

Avaliado com 5 de um total de 5 estrelas

Excellent service

Excellent service - professional guidance and advice with empathy and caring for a difficult time

19 de setembro de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for your feedback Graham, we appreciate you taking the time to leave a comment.

Avaliado com 5 de um total de 5 estrelas

First class service throughout.

We used Napthens for our recent conveyancing requirements and they were superb from start to finish. Edward White, the solicitor in change of our case, was professional, diligent, friendly and courteous at all times, and gave us an exemplary service from start to finish. I have no hesitation in highly recommending both Napthens and Edward. Thank you.

31 de agosto de 2023
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thank you for the recommendation Nige.

Avaliado com 5 de um total de 5 estrelas

Tasneem was excellent throughout the…

Tasneem was excellent throughout the entire process of the sale of my parent’s property. Clear communication, updates on progress and seamless.

14 de agosto de 2023
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thank you for taking the time to leave a review Gary.

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