National Grid Electricity DistributionAvaliações 

My power we t off 9.00pm last night. I am a registered disabled customer. I spoke to Michelle and she was amazing, putting me at ease. Within an hour Michael arrived he was great. A generator arrived at midnight. First thing ghe following day Ross and Chris solved the problem and the generator was removed.
As someone on their own this was a first class solution to a worrying issue
Thank you so much
Kind regards
R Duncan

I am absolutely appalled by the gross negligence and complete lack of care shown by National Grid Electricity Distribution tonight in Forest Fields, Nottingham. Today, a crew dug a massive utility trench directly across my front boundary and then abandoned the site for the night. They failed to install mandatory pedestrian crossing plates, completely trapping us outside and cutting off all safe access to our home.I called their emergency line at 17:10 PM to report the blocked access. They ignored it and nobody came. At 10:02 pm, I returned home in the pitch black at 38-weeks pregnant and with two young children (aged 6 and 9). Because National Grid left an unlit, open excavation hazard outside our front door, we were forced to trespass and climb through a neighbor's property in the dark just to get inside our own house. Leaving a heavily pregnant woman and young children stranded on the street with zero emergency service access is a massive breach of street works safety regulations. National Grid UK – I want a senior network manager to contact me immediately tomorrow morning, make this site safe for my family to leave for school, and formally address this severe breach of your duty of care.

We had a problem with an EV charger. Called National Grid and within an hour an engineer came and assessed the issue.
He then arranged for a repair which was done almost immediately.

Can't fault them.

Horrible company. Not connecting 6 new builds to the network and making it process time consuming for no apparent reason. Application was made last November 25. Mortgage offers expiring, peoples rent contracts expiring but there not bothered, just delaying and delaying. When somebody from National Grid came to look at the site they said everything was fine and set the date for 1st May which never happened.

I was without power for 14 hours straight and was told I would get compensation I've just had an email saying you had power in-between the 14 hours for a short time so no compensation. As we live on a park home site others got some power I did not.
Absolutely disgusting service.

Another power cut! These outages are becoming more or less frequent and are now causing disruption to daily life. I would like a clear explanation of why these regular power cuts are occurring and what is being done to resolve the problem permanently.
Given the frequency of these interruptions, it's difficult not to question whether they are connected to the Chesterfield to Willington project. If there is no connection, please clarify the cause of these outages and provide a timeline for when residents can expect a RELIABLE electricity supply to be restored!

Rubbish rubbish rubbish, power has been tripping on and off all evening because it's raining. PATHETIC

Chloe, Zak and Kevin have been outstanding at customer service, so polite, and patient with even silliest request. The rewiring job on our cottage in cromford looks great. Much appreciated

Another public service body that just lies to public rather than accept any responsibility. I had a break in my power supply. Did not take much notice as it only lasted a couple of seconds. However when it happened again a few minutes later I contacted the helpline and was informed that there was work being done, not in my direct area but It could cause disruption to my supply. I have this conversation recorded. I was also told that this work would be ongoing until 5pm the following day. It did, I had 5 breaks in my power supply. After 5pm I turned on my ps5 to be greeted with a message saying "The ps5 was not shut down correctly" was playing it when the power cut out. I then discovered that this incorrect shutdown had corrupted my plug in extended hard drive causing me to lose nearly £350 worth of stored games. I contacted the National grid to seek compensation as no warning was given out of possible power breaks. Guess what they lied, denied everything they told me before and refused to accept any responsibilty. Absolutely disgusted by their response.

Had a power cut in our area today. Able to see up to date progress via their website site and, because I'm disabled and classed as vulnerable, received a call from them to see if I was OK! An outstanding service, thank you.

Your large commercial vehicles with all their overhanging commercial kit etc should not be left on our streets. We are in a residential family area close to a school with children , pets, dog walkers, cyclists and cars. You have a social responsibility to ensure your employees do not leave your vehicles on our streets when not in use. On one occasion I did not see this vehicle move for a whole week! I do not see any other corporate commercial vehicles on the street, only a large national grid vehicle parked anti socially - Get this vehicle off the street - postcode is b60 1jz - this vehicle is also left on a steep hill- your the supposed professionals so will leave you to assess all the above risks! And anti social behaviour..

National grid fail to inform us via post of works intended.
We become aware when the platoon of vehicles arrive at our neighbours property, to commence work
We switch of our electric consumer unit no attempt is made by any member of the national grid troop to inform us, the platoon made up of Friday's workers complete the works at the neighbours early & stand about looking bemused with a pinch of being totally dumbfounded.
However due to the national grid fleet vehicles fitted with trackers, they are aware they cannot leave the job early so to ease there boredom
They stand around looking for the meaning of life for almost 2 hours "NICE" then one van and man has the
Exhausting task of pressing the connect electric now
& then the national grid platoon exit all areas in there vehicles in a cloud of dust generated by there haste and the alloted 2pm job invoice finish time that equates to the vehicles tracking devices " all good send it"
We switch are electric consumer until back on, no national grid member obviously has the energy to walk the 15 metres to our chapel to inform us the "electricity is back on"
"THIS IS WHAT PUT THE GREAT
INTO GREAT BRITAIN"

Prior to receiving your standard
Reply " that always states sorry on this occasion you felt we did not meet our usual high standard's"

Let me say if your troop had supplied me with pop corn & ice cream I would have enjoyed the circus" I missed not seeing any elephants" but the clowns did not disappoint and they all dressed the same superb 👌👌👌

I would like to publicly take this opportunity to thank
ADELE MANN “ team leader customer complaints
Customer excellence national grid

Who yesterday made time to phone me and discuss
The total failure of the nation grid & it’s intimidating
Bullying practice with customers who the national grid serve .
& particularly the Lincoln team leaders failure on all levels
Particularly threatening to have our electricity turned off ,should we fail to comply
With having a steel fork / service bracket bolted onto our external chapel roof line to attach the service cable “ therefore allowing the service cable to bypass the pole that’s already in the neighbours garden
To allow them to continue landscaping there rear garden after national grid remove the already functioning pole that our updated connections from our chapel had been renewed and signed off as safe and correct the year prior
This together with the total lack of respect given to ourselves is scandalous my wife a committed NHS nurse who retired after suffering a heart attack
Was understandably stressed
And no thoughts given to a building covered by the planning department as a building of importance .
Meant absolutely nothing to the team leader
I’m fortunate in being not frail myself and standing toe to toe with the intimidation directed at ourselves .

Adele Mann
Was understandably shocked while I related this horror story & promised to take action with the offending nation grid employees who as she said
“Do not represent the nation grid whatsoever “
I was offered an apology from the nation grid and its total failure .”apology not wanted a RECOMPENSE would be appropriate given the circumstance.
I hope ADELE MANN
ACTS on this intimidation/ bullying tactics
& offers constructive seminars on how to communicate with customers together with actually sending via post proposed dates of works to be carried out
& obviously informing customers on the arrival day by knocking on the property door and informing the property owners there electric will be turned of at the time stated & when the electricity will be turned back on
I’m sure you’ll agree is essential
I do hope that the 1.2 hours ADELE MANN
spoke with me over this total failure with the national grid at LINCOLN its team leader and his team does not end when the phone conversation ended as I will be making waves

After reporting a problem with a cable coming down into the ground which had a open cut in the outer insulation with the inside cable bare and open we rang for assistance and engineers came very quickly.
The two service engineers Barrie Brownrigg and Lewis Fitzgerald were magnificent, deciding how to sort the problem out and getting things done and getting the required parts from their base in Hereford to finish the job to their high standard of workmanship.
Credit to them they were great and so friendly...so well done National Grid.

Why do you allow your employees to leave large commercial vehicles parked on residential streets when not in use. These should be kept locked up safely in depots they not only block the roads to residents but are a risk to emergency vehicles who would struggle to get through. I also assume they all have expensive kit on board which is likely dangerous in the wrong hands. Please ensure your employees living in Bromsgrove do not leave your vehicles on our streets, as they are clearly not responsible enough to consider other road users, otherwise I will ensure images videos of these violations in action will be posted across your digital channels and reported to the Police.

Your reply is corporate BS do something about it this is anti social behaviour

What absolute liar said they have been working on the problem since 1.18 pm live in a small street can see both ends never turned up till 5.30 pm food cooked half way through this all happened the night B4 how do these rip off people get away with it ps because of how the web site works this happened over 2 days

What is the standing charge for. One of the richest countries in the world and yet we keep having power cuts.
Did Iran send a drone over and knock out one of this rotten countries power stations.
Why can’t we keep the lights on, why are we always having power cuts and why does no one care.
This is basic stuff, we pay these rotten companies enough money yet they keep on failing the public.
You never see a reduction in their rotten charges. No heating for the elderly, food going to waste in the fridge and freezer, kids having to go to school HUNGRY. you never get any compensation for your loss.
All the energy companies are truly shocking, profits before service. Time to re nationalise the power industry.
No power for over 10 rotten hours.
If we were to take money off their bills they would be up in arms.
GAS, WATER, ELECTRIC are basic things of life and should be NATIONALISED AGAIN.

At around 16:22 on Monday 23 February our electricity suddenly went off due to cables being accidentally struck during works in the area.
Although the initial loss of power was worrying — particularly as my 88-year-old mother relies on an electric nebuliser and we had no backup supply — the response from the team was very reassuring.
Rus and Carl, the engineers on site, were open about what had happened and explained they were already working on a secondary cable to restore the supply. They were calm, professional and clearly focused on getting the problem fixed quickly.
As a Priority Services customer I also received a text update and a follow-up call from the area manager, which was appreciated. Once power was restored the engineers even knocked on the door to check that we were okay. In this case the team responded responsibly and showed real consideration for vulnerable residents. Thank you to Rus, Carl and the wider team. The incident was in Shottery Stratford upon Avon it would be nice if the feedback could be passed onto the team.

Today we lost all electrical power to our house, it is winter so no heating or lighting. A neighbour kindly suggested calling a private electrician to come out and sort the problem, but instead I called the National Grid emergency number, the operator answered quickly, gave me an order number to quote, and took my number just incase we got cut off. She then took my name address and said that an engineer would be with us asap, the engineer arrived within 30 minutes, he asked what the problem was, identified the cause, and got us back on the grid within 20 minutes. Both the operator and engineer were super efficient and very friendly, I really couldn't thank them enough. I was very impressed! Thank you.

They have put a massive generator right outside our house I have a child with additional needs and he's been going mental all day/night when I rang to see if you can move it only to be replied with a lie saying that's the only place it go Evan know they only had to push the machine up to the desired position there engineer is lieing I have rang the council and it states it needs to be 15 to 20 foot away from a property but no the generator is 4 foot away from my window all you can smell is carbon monoxide in my house I told them I was gunna turn it off them only to be threatened with the police the company is a perthetic and need to be updated with children's needs

We had a problem with our electric box after one of the many storms we had, with water getting in. I rang them up to report it, and the nice lady on the phone said she would try and get someone out today. About an hour later, a very nice man came and said we needed a new board. This was on Monday, February 2nd, and later in the evening on Tuesday, two men showed up to change the board. We were very impressed with the great service we received. Thank you.We had a problem with our electric box after one off the many storms we had with water getting in
I rang them up to report it and the nice lady on the phone said she will try and get someone out today
About a hour later a very nice man came and said we need a new board .
This was on Monday 2nd February and later evening on the Tuesday two man show up to change the board .
We was very in pressed with the great service we received.
Thank you