Natwestbank Avaliações 

Just received a letter off Nat West closing another branch for good, Aintree Black Bull Branch this company won't be happy until they have shut them all down. Poor show im'e afraid don't give a dam about there staff the public who use them and they are contributing to the demise of the high street.

I've been a customer for over 10 years. I miss when we could get support via a phonecall. Natwest's chatbot is absolutely useless and can not respond to what I'm asking. Wait times are ridiculous on the chat, and it recently took over two weeks to get a response back about questions on interest rates for a savings account.

Script reading robotic response without empathy. Been aa customer since 1984. Don’t think they want real customers anymore. Driving the service down while making more profit. Turned an easily dealt with issue into a huge issue for me and my family. To think the uk tax payer bailed them out, will be changing to nationwide I think. Be good to actually deal with humans rather than robots.

Absolutely appalling service. The telephone system is laughable, they never answer and if they do they don't resolve issues. The online banking system is equally useless, they have no customer services and are unresponsive.
We have banked with them for 50 years, I will be moving all our business accounts to a branch that understands customer service.

Phoned on a Saturday morning and got Adele who was brilliant and could not have been more helpful and professional. I have struggled with online banking and am going back to talking to a human being if NW have people like this to assist.

When they stop stupid kids sorting out there website
I may go back to them, been with them 44 years and the service is just shocking! while there keep of the funds may be ok, there system are just useless!

Unable to access my matured ISA funds despite several communications with NatWest Customer Service team. Unable to speak to anyone whio can actually resolve my problem.

Poor feedback and general services has left me overdrawn by being overcharged from a simple transaction, charged many times without notifying me or prompting me. They don't care to fix this either. Awful bank. Incredibly frustrated.

it's quite crazy that they still flag reviews on here , never again will i be recommending anyone!!! cant envisage why folks dont talk su.p por tblo ckch ain. c o m as it upholds benchmarks of payments

Give 0 star if I can, it's absolutely a scam bank. Held up customers transfer/payment whatever they wants. Just like customer funds are theirs! AVOID AVOID AVOID

They lie...

They cheat ....

Diff from .... ‘Future wise easy ’

Having lost my job and having to sign for benefit I went into branch and asked them to remove the overdraft facility on my account, which I had never used, as I did not want to go into an overdraft I couldn't pay.... The process for benefits was tortuous and there was a delay in payment so approaching a bank holiday weekend with no funds I went into the branch, who know me, and asked for £5 to be advanced, by overdraft or
whatever. I was there ages and they said no unless I signed up to a credit scheme they were running at extortionate rates for far more than I needed. I was soon back at work and
transferred my account to Lloyds.

Stay far away from this bank.. caused alot of issues regrading holding on to my legitimate funds. This was supposed to be paid to my solicitors to move into a new house before Christmas. Completed all relevant information how legitimate proof of where the funds originate from my savings and also where it is going. I've been blocked treated like an absolute criminal and aren't able to withdraw any of my funds. From a simple transfer. Don't keep your money with Natwest stay away!

Travel Rewards Credit Card.
Warning as we approach Christmas.
We recently took out one of these Nat West Credit Cards and made the mistake of using it to buy a £40 gift card and got charged £1.20 for doing so.
Unlike many many other credit cards providers Nat West Bank charge 3% for purchasing gift cards as they say it is a cash transaction!
After spending ages looking for the T and Cs online, and failing, I remembered I downloaded when I took the card out, and there it was in the small print.

Just shocking, 5 straight days of rejecting the information I supplied via mitek.natwest to verify my income - 16 different pension, tax and savings income documents and still every day - we need more information from you. I have an excellent credit rating and have never had such an ordeal when applying for a credit card. Take my advice - Look elsewhere. I did and got an excellent offer from Lloyds straight away, no issues, no fuss, no dramas. Not surprised to see such a poor trustpilot rating.

Spoke to someone on chat that didn’t understand what I was trying to relay due to a refund being given on an expired card. I then rang which was only 15 minutes or so but the customer service advisor couldn’t help, so now I’ve been withing nearly an hour to get through to someone in the disputes team.

I’ve got to say this appalling and to think I’ve been with NatWest for nearly a decade or if not longer. I feel sorry for older generations having to go through this.

Do not use this bank as if anything goes wrong they are completely useless it takes ages to get through and when you do they promise the world promise to get back to you but never do and when you ring again they say they no record of your complaint then promise to log a new complaint then do nothing
Customer care score minus 10

On the 14th of November I visited the Newton Abbot branch to activate the LPA that has been put in place for my wife who now has Dementia. Having already processed access with two other financial institutions, I did not expect any problems. My time is now very restricted due the difficulty of spending time away from home. Just after lunch I was asked to wait. After 40 minutes and being ignored by members of staff seemingly absorbed by their computers I had to leave. No one expressed any concern.
Last Thursday, visited the Dawlish banking hub. The guy there was helpful, but did not have the necessary equipment to scan my LPA documents, so could not help
If this bank has now restricted access to only a few major branches it would be useful there was someone available and interested.
After how I was treated I am not visiting Newton Abbot branch again. It’s got to be Exeter, but without a relative living near I cannot be away for long enough

After nearly 40 years of banking with NatWest, without any alteration of company officers, it has been impossible to set up on-line banking as "the signatures do not match our records" Our latest statements have not been delivered to our registered office and our account blocked.
When requesting, by telephone, how this can be rectified we were advised to visit a branch yet the branch does not deal with businesses and suggested telephoning again.
Round we go again in a vicious circle with no apparent way to resolve the matter, receive our missing statements nor set up on-line banking.
Why would anyone wish to deal with this bank?

Having banked with Nat West for over 30 years I was hit by a scammer trying to take £49.00.

The bank identified it and then when I got through to the fraud team they said I needed to contact the fraudster and deal with them before they would unlock my card.

Perhaps they live in a world where scammers are helpful and respond to emails saying 'oi, stop scamming me you *****'.

Next stop transferring my business to another bank, utterly useless, imagine you were abroad, didn't have any cash at hand you'd be utterly in the sh*t.