Natwestbank Avaliações 

If i could i would put 0,im on holiday want to log into my online banking and it wont let me,whats the point in having all these pass codes and passwords and customer numbers if u have to authenticate it on another device which u dont have,this has gone on for 4 days,someone called shefali they say they cant access my bank,all i needs if for then to authenticate me to be able to log in,literally just speaking to a brick wall then they say there nothing they can do, and keep transfering me to a autimated bot as its through whatsapp,when i get back il be closing my account with these clowns ,whats bank cant get on to you bank account so i can use my card abroad? Stay away from nat west, will give u no end of help to open an account but then dont care once ur account is open and u need assistance,clowns

Don’t even think about it absolutely garbage no one cares.customer service is beyond rubbish l. You can’t speak to anyone who cares the app is garbage and a real person will not talk to you. Find a bank that cares

Times out as soon as you switch off it. Which when registering (or-registering) means unless you have very INSECURELY written down all of the information needed on a piece of paper. Everytime you switch to a different app.. to the get info you need to login.. you have to start all over again.. so far I have tried to setup the app on my new phone 6 times!!
Ridiculous.. get you act together NatWest

My partner asked the local branch in Lincoln to remove her from her ex-marital joint account, but after spending 30 minutes with a customer service agent was told she would have to do it on the app.

She tried to do it three times but each time came to a dead end as she no longer had a debit card. We went back to the branch and they tried again but to no avail but did say they had changed some details on the account, and she could "do it on the app".
Went home, tried again but again went around in circles and had to give up. She rang them and was advised to go into the branch.
This we did but still it wasn't resolved. When it was eventually sorted out, they didn't notify her as promised.

The upshot is, it took TWO months, FIVE visits to the branch, several phone calls and several attempts on the app just to get her name removed from an account.

Not impressed!!

I've been with NatWest for 18 years, and I will be leaving because they are not a bank that values customers. I have never missed a credit card payment and have always had good financial standing.

I made a purchase on my credit card and did not receive the product, they refunded me for this, only for them to reverse the payment once the scam of a seller said they had a tracking number... apparently that's all it takes, so I will be closing my accounts since my money clearly isn't safe with them.

I received an email but no letter, which is policy apparently, but I get 1000 letters a month asking me to take out a loan...

unsurprising, I have to submit a complaint online because the complaints teams are inundated with calls... quite telling...

I had tried in vain to access the Days Out feature on the Tastecard App we receive with our rewards reserve account.
I called the Natwest helpline, which was answered pretty quickly after relevant keypad options and Eleanor could not have been more professional, courteous and efficient.
Pleasure to receive such customer service over the phone as it's not a given with most providers nowadays!

Can't even tell you how bad this website is. One mistake and back to to do all over again if you want to do online banking. Could not follow through, no editing options to cpnge my phone number, so whole 40 minute process, then became redundant in the end. However, if you complain, means nothing, do not expect. This bank needs to review its CRM and most of all technology strategy. I would say, NatWest move in to tech or ship out. Do not rest though or bye, bye

Pending debit payment to a scam company, they say that the payment has to go thro' first then they raise a dispute with that company. The company doesn't exist, it is Chinese ,on the web,and not contactable.
So in essence the Nat West sends money to criminals who are in effect money laundering you hard earned cash and won't stop a pending payment to crooks, It took me 1hr and three depts to reach the most unhelpful dept of a so called reputable bank, a bank that was bailed out of trouble with yours and mine tax money. From today after 60 years my accounts will be closed, suggest you do too, check out Martin Lewis for better banks I suggest you do too.

Nat West branch in Bournemouth;unfriendly,unhelpful staff who refused a simple certified ID check request,jobsworthy doesn't cover it, barely civil in their rush to say no, no apology, no smile; clearly non of them have any clue about good customer service; very disappointing having been a customer for over 30 years.....time to re-think & change asap.

The mortgage team imparticular Darryn and Jordan have been beyond Fantastic!! So help, very organised and knowledgeable, professional and on time. Honestly can't rate them enough - Thank you.

Tried to open add my partner to my joint account only can do it online but kept rejecting whet to a branch Bury st Edmund’s they could help only online!!!
Cora no good rang customer service they referred me tk Cora??
I’ve bank with them 46 years

Poor customer service. I had a fraudulent payment from my account. I finally got through following an automated system and long wait. I'm still trying to close my account to no avail. The individual I spoke to was on transmit and would not listen.

Mortgage team are brilliant,
Online banking side is fine until something goes wrong.
No branch, cannot reset security details online it goes round in circles.
Phone up, still can't do it and they can't help me, got to ring someone else or wait for the natwest van to come round in 6 days time
But couldn't tell me where they stop.
🤬

Santander took away my 20 year overdraft facility without informing me and refused point blank to reinstate it. January and February have been difficult as a self employed person. My NatWest mortgage payment was refused. I contacted NatWest and explained, in the end I made the payment manually. They went out of their way to help me. They were kind, compassionate and empathetic. I’ve spoken to 3 different representatives and each has been outstanding. When it really mattered they tried their best to help me. I have nothing but praise for their approach and dedication. Thank you, I appreciate you.

Trying to get through the f kin automated system to even speak to am agent is an absolute joke.
I'm seriously p!$$ed off waiting over an hour then finally get through for the guy to say the next person will help with my issue putting me straight back into another queue.
Honestly the worst experience I've ever had and am going to leave natwest now they don't even help with scammers instead telling me to go through trading standards and police then giving me a lecture on buying meds on line to get a doctor.
I'm 57 years old and you're a bank it's none of your business for a start.
Shocking experience still in a queue as we speak been a complete waste of over an hour and by the time you get through your fuming and they wonder why.
They demand respect from you but aren't to good at practising what they preach. Not happy.

A Masterclass in Inefficiency and Disrespect – NatWest’s Business Onboarding Team Should Be Ashamed

If I could give zero stars, I would. My experience with NatWest’s Business Account onboarding team was nothing short of a disgrace—an infuriating exercise in inefficiency, incompetence, and outright rudeness.

After being passed around various departments for over an hour, enduring repetitive questions and empty reassurances, I was finally connected to an agent who managed to turn an already frustrating ordeal into an outright insult. Instead of providing the assistance I had patiently waited for, this individual was dismissive, unhelpful, and, in a shocking display of unprofessionalism, hung up on me mid-conversation. This wasn’t a dropped call—it was a deliberate act of disregard.

Let’s be clear: customers should not be made to feel like an inconvenience for merely expecting a basic level of service. The fact that I was required to wait indefinitely but the agent couldn’t spare a few extra minutes to resolve the issue is a testament to the utter lack of respect NatWest has for its customers.

For a bank that claims to support businesses, the onboarding experience is an absolute embarrassment. If this is how they treat prospective account holders, I shudder to think how existing customers are handled. I strongly advise anyone considering NatWest for business banking to look elsewhere unless you enjoy being treated with indifference and contempt.

NatWest, do better. Or at the very least, train your staff to meet the bare minimum standard of human decency.

Tried to.open an account online and it was a waste of time. The processes was far from straight forward. Contacted the agent. Was passed from one agent to other agents 3 times. When I thought I got to the bottom of the problem, the verification failed and the application was rejected. I was advised to go to the local bank to seek assistance. This was also a waste of time. No one know how to problem solve. Conflicting advice was given by the agents. Cora the AI provided automated messages, then i was connecedt to the agent who then advised me to contact a number. From there, I was asked to use Cora. In which I explained I had done so. So I ended up in a circle or a wild goose chase. In frustration that no one can help, I gave up. I was going to invest in Natwest with a huge lump sum but they are not interested to help in providing the resolution The local bank agent who could not help, advised me to invest in other bank. What an irony!! So good bye Natwest I will never bank with you ever again.

20 years with this bank, Over £2000 missing and they don’t have a clue, trying to deal with complaint to find my money, Told to wait up to 3 weeks. Arrogant customer complaints Manager on phone, How’s that meant to help, They lost my money and until they find it, I’ve to do without.

Just received a letter off Nat West closing another branch for good, Aintree Black Bull Branch this company won't be happy until they have shut them all down. Poor show im'e afraid don't give a dam about there staff the public who use them and they are contributing to the demise of the high street.

I've been a customer for over 10 years. I miss when we could get support via a phonecall. Natwest's chatbot is absolutely useless and can not respond to what I'm asking. Wait times are ridiculous on the chat, and it recently took over two weeks to get a response back about questions on interest rates for a savings account.