Natwestbank Avaliações 

Been left in limbo between NatWest and the retailer I am seeking a refund with. NatWest customer services do not explain the issue nor do they appear to make any progress or effort to resolve this with the retailer to get their customers money back. The issue is the card dispute team do not talk to customers. Appalling to be told I have to wait to October even when the retailer has agreed to process the refund

I’m writing on behalf of 2 family members, my brother who lives abroad and needed a new credit card. It has only arrived today at my parents house in the Borders.

My Dad has had to wait in for 5 days with updates from my brother.

My brother has had numerous calls to NatWest. Cards were promised then cancelled. A same day delivery was promised. This came to nothing. My brother Ed has had nothing but erroneous, false information and been dealt with contemptuously by the attitudes and service rendered by NatWest staff recently.

As a result of this contemptuous attitude and the wasted time and inconvenience to my brother and Dad who has had to wait in for the cards, I recommend prospective customers not to bank with Natwesf.

If I could give 0 stars, I would. Humans there are nice, but that's because not many queries get to them. The bots they use are an absolute nightmare and can bring you to a dystopian verge. They recorded my address incorrectly. Terribly long delivery times for cards. Impossible to find information. Biggest mistake to ever get a card from them. They should shut down for good.

Just be aware folks.. another zero star for these discriminating unprofessionals .. NatWest Epsom is a disgrace and its staff has zero sense of customer expectations. And that they only listen to, retain selective information from customer queries accordingly repeats same information like programmed robots even contradicts their own remote teams. Clearly broken links in the basic process of banking.I and my wife were very negligently treated this weekend as we were there to verify some documents that they needed us to bring in to process our new account application (having done 3 times online and twice been to the branch) partially approved online. However branch staff were so negligent from the start and continued to insist that these things are not done in branch even after repeatedly showing them the proof of their so called Digital Team’s email invitation with reference to go in to a branch with in 14days. They ended up telling us off and also dragging their regular/familiar/ favourite customers too in to it to prove their invalid point & behaviour and went on to prove that we are a distress and therefore just by mimicking us and telling off and threatening to call police. Also getting some random walk pass by person to tell us that we are bullies whilst we were being bullied. I am now looking in to formal complaint together with intent to pursue a legal action against the person involved bullying us calling we are bullies.
Note: we usually check reviews before making decisions on services. Although i must admit i didn’t take what some of you have said about them on google when deciding to go there. Absolutely nasty people to interact with unless you’re their selective favourite..

4 of us waiting in mid 80 degree heat for 45 minutes for the mobile van branch to turn up - yep, you guessed it - no appearance.

On speaking to others I am assured that this is a very regular occurrence - it seems to be whether they can be bothered or not.

What about your customers NatWest and more importantly, what is the point of you existing?

On Monday 8 July l noticed a fraudulent payment to ebay from mu current account, l have never bought anything from ebay in my life. As it was after 8pm l tried, the supposedly, 24 hour fraud line. Initially there are numerous questions from the bot. I tried 5 times and never got through to a human. I went online and tried to cancel my card, to no avail, so gave up and knew l would have to wait until the morning.

It was not a large amount and think the defrauder was testing the water as it were. I did get through to a human, not that pleasant or empathetic, who traced the payment to PayPal and a personal computer, again l never use PayPal. My card was blocked, my main concern, and the monies refunded in the end. But l had a troubled nights sleep.

Thank goodness I didn't need instant help e.g. mugged, lost cards, was overseas and in a vulnerable situation etc

Natwest should be ashamed and have a good look at their customer service.
Update 9 July : l checked today to see if the monies had been returned only to find out that 3 more transactions had taken place yesterday!!! I called the fraud line again and they informed me my card was still active, they forgot to cancel it. UNBELIEVABLE

Never had so many attempts to get online I know I’m typing in correctly but cheaps saying I’m wrong.

I recently applied for a NatWest balance transfer credit card without checking the reviews on Trustpilot first. That turned out to be a big mistake.

The application process was incredibly quick. I was approved almost instantly, entered the details for my balance transfer, and received the card in less than a week. It all seemed too good to be true.

After receiving the card, I downloaded the app, but I couldn't get it working. I visited a NatWest branch, where they helped me set up the app, but they couldn't provide any information about my credit card. Instead, I was told to call the credit card department. I found this strange, considering it's a NatWest credit card.

When I called, I was told that my balance transfer had been processed by NatWest on 17 June, but the funds had never reached my other credit card provider. NatWest told me there was nothing they could do and advised me to contact the receiving bank. The receiving bank, however, explained that they had never received the payment and that only NatWest, as the payment originator, could investigate it. They advised me to request a balance transfer recall.

I called NatWest again and requested exactly that. This time I was told the investigation could take up to eight weeks and was even advised to try completing the transfer myself through the app. Before I could properly discuss the issue, the call was ended.

The app, of course, didn't solve anything. I called again and was assured the matter would be resolved within a few days. It wasn't.

Today, I contacted NatWest once more and was told the status of my request is "unknown." They cannot tell me where my £2,000 is, cannot confirm whether there was a typo in the transaction, cannot provide any tracking information, and cannot even send me written confirmation that my recall request has been logged. I was simply told to wait up to eight weeks and hope the money either turns up or is returned.

It is unbelievable that in 2026, a major bank can lose track of a £2,000 balance transfer and leave a customer without any meaningful updates or support. The lack of communication, accountability, and customer service has been shocking.

Based on my experience, I would not recommend NatWest to anyone. If you're considering using them, especially for a balance transfer credit card, I strongly suggest reading customer reviews first.
I certainly wish I had.

Absolutely no privacy in NatWest and cannot pay bills in cash on a Saturday! No counters to serve customers and to allow privacy!
I just wanted to pay a bill due to my dad passing away! But I was stopped as soon as I walked through the door and was asked to explain the reason for my visit and how much I was paying but all this with other customers in the queue stood very close to me and listening to the conversation. I asked the banking assistant if they actually wanted me to explain my reasons to all these people stood in the queue behind me! And all she did was took 2 steps backwards and asked me again the reason for my visit! When I reluctantly explained, still within earshot of everyone in the queue behind me, that I wanted to pay £842 due to a pensions over payment for my deceased dad and I was paying this in cash, she then told me that do not except cash on a Saturday!! But she directed me to a lady who was stood behind a desk right near the front door! Where lots of other customers were again within earshot, This lady then told me that I could in fact pay the bill in cash as long as I did not want any change! What!!! So I £860 in £20 notes to pay this bill but she was not able to give me £18 change? What a farce!! I looked at her in disgust and left! I then actually went to Nationwide who had counter staff and allowed privacy and allowed me to pay CASH in!
So bad! NatWest actually put me at risk! A lone person with over £800 cash on me and them making me disclose within earshot of every other customer behind me! And then I had to walk out of the bank with this cash still on my person to find real bank!

I'm applying for a NatWest current account as a UK BNO visa holder with an eVisa. The identity verification system (Mitek) only allows you to take a photo of a physical document. There is no option to submit a UKVI share code or complete eVisa verification, so the system repeatedly rejects the application with "We can't check this document". This is frustrating because eVisas are digital by design. NatWest should update its verification process to properly support eVisa holders.The verification process is outdated and not fit for UK eVisa holders

I have been a NatWest customer for many years and recently experienced significant difficulties while trying to update my account details and resolve an associated dispute.

Throughout the process I repeatedly disclosed that I am a disabled customer with Complex PTSD, dyslexia and mobility limitations. Despite these disclosures, branch attendance remained the default solution presented to me, even though I had explained the barriers this created.

I also provided substantial evidence of identity, including official documentation, long-standing account history, correspondence sent to my registered address, and communication from my registered email address.

A particular frustration was the complaint handling process. Customer Relations sent two separate responses which simply stated that my correspondence had been forwarded to another department. Neither response addressed the substantive issues I had raised.

Meaningful engagement with the complaint only occurred after I escalated the matter to the Chief Executive's office. Following that escalation, the Executive Response Team confirmed that a full review would be undertaken.

My outstanding concerns remain the correction of my account name, resolution of an outstanding chargeback relating to a medical device, and confirmation that reasonable adjustments are properly recorded and applied.

I am leaving this review because I believe disabled and vulnerable customers should receive substantive engagement with their concerns before matters reach Executive Response level.

I reported a suspected fraudulent subscription charge immediately and followed every instruction NatWest gave me. I raised disputes, completed forms, spoke to agents, and provided all requested information.

Instead of resolving the issue, I was repeatedly redirected between automated systems, dispute processes, and support teams. I was told to wait for the payment to clear, wait for investigations, and wait for updates. Meanwhile, further charges continued to be taken.

The bank acknowledged the merchant and reviewed the transaction, yet the overall process felt confusing, inconsistent, and ineffective. As a customer trying to report a potentially unauthorised recurring payment, I expected clear guidance and prompt action.

Unfortunately, my experience was the opposite.

This has seriously reduced my confidence in NatWest’s dispute and fraud-handling process.

Not enough staff in the Epsom branch ..dozens of people waiting... had to stand and do personal high level transactions that took nearly an hour (took 10 mins in Barclays) everybody listening to private details. Disgusting... Lets Chat rooms not in use as he said not enough staff!!!! come on Nat West Offer a service please.. just copy Barclays over the road....

Doesn't deserve even one star. Poor custumer service and not helpfull at all . Always problem when money in to account.
Stay away from them

Terrible service! Try and do the right thing answer all security questions on the fraud team because they've decided to stop the card and then they tell you have failed security even thou you haven't so they can get your passport details! Terrible hassle for an elderly disabled person!
Keep the card

I've been locked out of my account twice this week. Firstly I was locked out for 24 hours when my Mum transferred me funds towards a new car. She has the same last name as me and is also a Natwest customer, so obviously it was legitimate. This meant I had to delay the collection of my new vehicle and nearly lost my deposit.

I was then locked out again a few days later when Motorway.co.uk paid me for my car I sold to them. This meant I had no method of checking if the funds had landed in my account, and essentially was left with no choice but to allow them to drive my £22,000 car away and simply assume it had been paid.

Natwest are a great bank for minimal pocket money spending and receiving, but absolutely no good for large important life transactions that are time sensitive. I wouldn't trust them with anything other than pocket change - and as soon as I can access my £22,000 in my account, I'll be transferring it straight to Halifax and closing my account down.

I have been a customer of NatWest for years, and I would not recommend them if you are going through a rough time and need support. I have made them aware of my circumstances and they make it difficult to get your money at your most vulnerable times, I cannot upgrade the NatWest app and tried to log in to online banking and you can’t access this without approving it on the app, this should be a back up service of the app is having issues, bank machine never paid out the correct money i has to wait four weeks to get this back, you get paid at 2.15 am it’s a horrible bank

I recently made a mortgage application. Donna Tonkin.

I just wanted to take a moment to sincerely thank Donna for all of your help and support throughout our mortgage application process.

Donna’s thoroughness, professionalism, and care in handling all of our documentation made such a huge difference to us. During what has been an incredibly testing and emotional time for both me and my partner while she undergoes cancer treatment, having someone as supportive and efficient as you has truly helped lift a great weight from our shoulders.

Buying a house and securing a mortgage can be stressful at the best of times, but her hard work and attention to detail helped take away so much of that pressure — both mentally and financially. We always felt reassured knowing everything was in safe hands.

We are genuinely grateful for her kindness, patience, and dedication throughout the process. Thank you again for everything you have done for us.

I've been a loyal NatWest customer for years (since 11 years old) but after a poor experience with a Section 75 dispute, where NatWest failed to properly support a legitimate claim against a faulty vehicle; I've totally lost confidence in them as a bank.

Moved to Nationwide FlexPlus which offers the same packaged account benefits for £4 less per month.

Sometimes it takes a bad experience to realise there are better options out there. Loyalty and the law means nothing to NatWest, switching to Amex and Nationwide has been genuinely amazing.

My wife and I have held a joint current account and credit cards with NatWest for over 50 years, and we can tell you we have had enough of their couldn't care less obstructive tactics. We are trying to open a fixed rate ISA EACH(we know you cant have a joint ISA that they keep repeating instead of actually helping). On our JOINT account we have one log in for online banking, (well you would on a JOINT account wouldn't you? But that is no good . When we try to arrange individual ISA's online defaults to me and refuses to recognise my wife although she is clearly registered and also gets her own communications from the bank yet it steadfastly refuses to allow her to open her own ISA. That is in itself is descrimination and insulting to my wife. So we contact the the utterly and completely useless Chatbot so insist we are put through to a human, except that human is quite obviously an offshore call centre that just trots out the same rubbish as the bot. We give an angry reply and then told someone will contact us, well they did and still the same old rubbish that has no connection whatsoever to our enquiry. So we visit a branch (extremely rare now days) that turns out to be nothing more the the banking equivelent of a fruit machine arcade, just rows of robots. We find a member of staff, point out that I have had an account for 60+ years and our joint account 50 + years and detailed our complaint. This is met with a shrug of the shoulders and a " we can't do anything here " WHAT????? So we spent a morning travelling to a far flung branch to be handed a phone number with a "phone them they might be able to help" USELESS. Anyway long story short we have taken our business to Tesco who actually offer a better we discover and are now actively looking at changing to another provider for everything else. 60 years and couldn't care less?? Diabolical.