Natwestbank Avaliações 

NatWest travel insurance, which comes with it's flagship Black account, LOL.,while visiting Barbados I fell and injured my back causing persistent pain and limiting my mobility, I saw a local Dr who arranged an MRI scan which had to be authorised by the insurer as the cost was greater than £500 this was not forth coming despite many calls to Indian call centres who kept promising to call me, but never did , so they say you're covered for medical costs of up to £10 million, but in reality it's capped at £500, the insurance is hardly worth the paper it's written on as they are very reluctant to be of any assistance.

1 Star is one too many..
Tried to switch to them wasted an entire day on their ID system,kept saying photo"too light/too dark/too close/too far/too fuzzy" tried different phones/tablets..no good.. they closed down 2 account set ups,gave no options on ID...spent time talking to an agent who could only read their script and not offer any solution..

The reason they are paying people to join is because they are SO BAD at customer service..

Walk on by and go to another bank

Everyone confirms Nat West is abusive and horrible.
Sainsbury’s Credit Card was a joy. Support fabulous when you needed them.
Nat West is pure abuse.
An hour to 90 minutes wait to answer the phone.
I raised a complaint in October. I had to chase it in November. Kelly from complaints confirmed Nat West would be back in touch within five days.
I am still waiting.
Their support staff are disgustingly abusive and rude.
I cannot believe I have lost my favourite credit card and received nothing but insult and diabolically poor service with no complaints procedure whatsoever.
Complaints is just a big black hole that you never hear from.
I wish the FCA would do something, but we all know they don't
The corrupt FOS is a complete waste of time

The worst customer service in the history of banking. 20 days later found out my form had not been processed and not actioned. 4 separate calls to different people who all lied and said it was being processed. Do not bank with Nat West under any circumstances, even if they are offering cash to do so.

Best Bank by far
Always helpful & only bank that would open me a current account i will always stick with NatWest & forget the rest!

Poor customer service

I CANT belive how helpfull and great staff here at NAT WEST As a older person you dont get looked after but at NAT WEST whent out there way to short out my banking needs set me up with cards and savings and to top that gave me £ 175 Just for being a new Nat west Customer ,,,,,,,I had a few teething problems over the next few weeks but thay helped me out so well each time I cant fault them at all love my new Accounts AT THE NAT WEST BANK A,,,very happy customer ,,, oh yes

3rd of August 2023 took out an ISA with natwest.
Friday 23rd January 2026 I requested to transfer the money from natwest to my current account with Halifax. this to buy an automatic car as my mobility is impaired. I was kept in the Branch for over an hour just to do the transaction and 'wait for a Supervisor' to Authorise. the lady who conducted the transaction was cold dismissive in her attitude.
I felt I was being messed about.
She also informed me it would cost me £23 to transfer the funds to Halifax, and I would not get the money through til Monday I thought this unfair they have had my money for two and a half years, Any way, Monday 26th January 2026 No money in my account. Phoned Natwest customer service, spoke to a helpful lady, Carrie from the Belfast office.
She was gong to message the branch and get me reimbursed.
Today, Tuesday 27th January 2026 guess what????no money. no car. a complete exercise in time wasting, withholding funds, causing distress and
aggravation. A horrible experience from the Bank.
Still no funds into my account

The service I received from the Bereavement Team at NatWest was extremely disappointing. What should have been a straightforward process — closing my late mother’s account — started in late November 2025 and was not completed until late February 2026.

During that time, I was repeatedly asked to provide documents, only for them to be rejected, causing unnecessary delays and frustration. Communication was poor throughout. I had to make frequent calls, and I was often left feeling that the team lacked the knowledge and competence to handle what should have been a simple matter.

Of all the companies I’ve dealt with recently, this has been the least satisfactory experience. As a result, I will be closing my remaining accounts and will not be banking with them again.

Been a personal customer since I was 15. Tried opening a business account. You would think I'm trying to be break into fort Knox! It's a football club account.... 3 application attempts, days to review documents, then closed for Christmas. Still need to answer more questions. Chris Tarrant would be proud! Gone to Metro bank. 3 days incl weekend. Job done! Shocking service from start to finish, archaic systems, poor service.Next stop personal account switch

Do not open any saving account with this Rubbish Robbers! They holds your money and make huge hassles when you request to withdraw the funds from your saving account! First time I feel so bad about any bank, but I will never use Natwest again! They ask you to fill a form and use all the excuses to refuse your request! They try everything to hold your funds! Totally a robber!

Bank conveniently does not allow DD from charities which means they effectively deny contributions, change biometrics on the account... only if they want a photo. In days of AI could be used for inappropriate transactions.

I have been with Nat West for well over thirty years, only to have money removed via transfer against my will from a previously cancelled insurance
I get online to be confronted by some insane ai robot that asks questions faster than the Gestapo on speed. Nat West you have left me thinking that maybe its time to leave your madness for someone that can look after my money

Just opened a new cash ISA on line...gave NAT WEST instruction to transfer in my cash ISA funds from another provider last week, but nothing has happened. Went on their chat line yesterday and asked to speak to an advisor....it says were putting you through please stay online...then a message pops up we have your message and will contact you within 3 hours. I have not had any response .Exactly the same thing has happened today.
I have raised a complaint ref reference number is PHO-0426602225..Nat West what on earth are you playing at?????

Terrible bank. My father has been a customer for many years. I am now acting as his POA and they have treated us like criminals while we are trying to ensure he has enough cash to meet his needs. This has caused us a huge amount of stress from emails and phone calls. The funny thing is that no one has ever contacted us about making any changes to get a better interest payment. All they are interested in is restricting access to people’s own money.
Will be closing account in the new year.
Avoid this unethical bank and remember they are working against you and not for you.

We left NatWest about 4 years ago (after being with them for over 30 years) owing to the lack of mobile app features. Over the 4 years we tried Starling, Monzo and other high street banks but decided to go back to NatWest. I’m not knocking the others but NatWest have now upped their game considerably with the mobile app and its improving all the time. Also the fact we have everything under one roof, Reward Account, Credit Cards and Digital Savers. So it’s back to NatWest for us.

5 minutes of robot, followed by 15 minutes of inane music - every time! Totally unacceptable !

Wish I could give zero stars. NatWest does not know the meaning of the phrase 'customer service '. 8 weeks and counting, they still have not resolved a complaint. The best advice they can offer is to take it to the ombudsman. Tonight, 48 minutes for the helpline to answer the phone, only to be told I have to visit a branch. My nearest branch is over half an hour drive away, and parking in the area is astronomical. I am guessing customers are the furtherest thing from their minds when closing branches.

I have banked with Nat West for 50 years I have an urgent query and after trying their rubbish assistant I had to spend 13 minutes waiting to be put in a queue answering yes no questions then after another 15 mins queueing I rang off so I’m don’t know how to get an answer it’s scary not knowing if a large transaction has a problem or not