Natwestbank Avaliações 

Don’t bother even trying to set up a savings account for a parent (I have power of attorney). They just can’t join the dots - there really is no joined up thinking. Unbelievably incompetent, from the lack lustre in-branch staff member I saw to the reps on the phone who are incapable of helping you. Having been initially accepted by the team on the phone (for an unacceptably long time - 1 hour!) and being instructed to take ALL required documents and ID into the branch at Norwich. I did all this and all docs were scanned in branch and even though I was told they were submitted via the online portal - it turned out that not all the required documents were submitted! The member of staff I saw in-branch is obviously an unhelpful idiot. A complete waste of my time. I submitted a complaint but it hasn’t been resolved and I haven’t heard anything from the bank regarding this. I was going to deposit a substantial amount in the bond but I will save with a more competent bank as I feel ignored and I have no confidence in their ability to manage even the simplest of tasks, i.e., setting up a new account! Unbelievably poor customer service and an even worse experience with this bunch of idiots.

I have been weeks trying to get my Face ID to work as I changed my phone
I have spoken to Cora
That was a awful experience
Today I was shopping in broadmead bristol
When I spotted a Nat West Bank
With in less than half hour a lovely assistant called Adeleh sorted it out
I give her 10 out of ten
She was amazing very very full of knowledge and really great at her job
She went above and beyond and has given back my trust in Nat West Bank thank you so much

I recently experienced raising a dispute through NatWest, and I have to say, the process has been incredibly complicated and frustrating. The process seems designed to confuse rather than assist. I was left second-guessing myself about whether I was even submitting my issue correctly.

Once I managed to submit my dispute, the response time was long, just at the end to receive "The Bank is unable to sit in judgement on the merits of the claim or arbitrate between the parties involved. The only line of enquiry available is where the retailer is unwilling to provide goods or services. Although we are unable to process a claim for you through Mastercard dispute resolution, it does not necessarily follow that you do not have a case. If you pursue the matter through your local Trading Standards Authority or Citizens Advice Bureau they may be able to advise you further"

I am disappointed in their inability to effectively help me resolve the issue and I'm searching for another bank who are respecting their clients more.

If I could give it no stars, I would.
I’ve been battling for months to resolve two Will Trust accounts for my grandparents as NatWest decided not to support these type of account a few years ago. Sadly no other banks wanted to take new Trust Funds accounts on and therefore couldn’t bank the cheques issued upon closure.
For the past few months, I have supplied numerous copies of trust documents to demonstrate change in trustees but yet they keep asking for other copies of original documents.
When calling them and asking to talk to a specific agent previously dealing with the case, I was advised that the call could not be transferred but a message could be passed on and they ‘may’ call me back. Wow!! Frustrating and I have challenged the fact that they should have these from when they set the account up initially.
Sadly no response.
No response either to my request for NatWest to send me details of both internal and external complaints procedures and no call back.
I am beyond annoyed now, it’s so ridiculous. Unless you absolutely have to, please bank elsewhere.

I had an emergency, my card stopped working and I was stranded. In a huge storm. I tried the call centre, it makes every effort to block you from talking to a person. When on the 3rd attempt to get in the right queue I had a 30 minute wait. After a total of an hour on the phone to broken distorted music and not finding anyone to talk to I tried the web chat. That didn't work either. So after 25 years I'm closing my account.

My civil partner died and he dealt with all the bills , Nat west bereavement are insisting on proof of address . I do not have a driving licence nor did I pay any utilities . I have banked with Nat west for decades as did my civil partner. I now need to prove who I am and where I live . I have sent them my passport , civil partnership certificate ( my address is on it ) but ohhhhh no , this won’t do . I can use my Nat West statement and passport to open a bank account elsewhere and NAT WEST will accept a statement from this newly opened account as proof of address !!!!!!!! What a total farce you are Nat west !!!!

sorry i wrote on insurance when it is a bank.
I am the victim of hate crime stemming from safeguarding offences using phones to connect hatred and abuse at witnesses of serious safeguarding abuses.
this has extended to Nat West where meet and greet Devon dressed scuffy and with tatoos seemed to be familar with me in that he blatantly stroke his beard part which they do to intimidate me. It was also done by Lloyds meet and greet both on CCTV. When I explained the situation Devon said that I was being reported to the NCA when I advised the difficulties had been reported to the NCA. I took this as further evidence and some of his small talk which was aimed at me. It was in Norwich. I have reported all concerns at COOP where out of spite and hate they cut of my card for a weekend continual abuse me behind the counter in devious inneundo whatever. As such further action will be taken and if you wish to consult CCTV do let me know.

NatWorst should be the name, nothing but trouble and bots who are programmed to be obtuse. I will, if ever given the chance withdraw my funds when I arrive in the UK soon - and change to another bank with a customer service that actually is available. Hell it's even made difficult to write a complaint.

I have banked with them since 1977, but have had enough. Impossible to speak to anyone human, just the useless website garbage called Cora. Not even a usable email address provided. Unworkable, impersonal, and downright awful. Plus dim-witted cabbage staff if I do drive the eight miles to a branch. Many better banks out there. Keep away from NatWest.

Dreadful experience. I believe this bank now incorporates RBS? Their systems are slow and useless. My son is living overseas, has sold a property here, and now cannot access the proceeds of the sale to purchase a new home. He has been unable to proceed with a house purchase as they failed to resolve what should have been be a straightforward issue, despite 2 weeks endlessly on line and on the telephone. Also we will incur a £10000+ currency loss with the delays. The systems are like something from the dark ages. We cannot access our money we are told until I upload my biometric details ( voice and face recognition) but RBS/ Nat west systems are not allowing me to do that. This account, which includes my power of attorney, has been in place for at least 20 years. Nothing but delay after delay, and they seem incapable of resolving the issues or offering any alternative solution. No one seems capable of taking any discretionary action and no one takes responsibility for anything. The managers hide. You deal with person after person and have to repeat the same details over and over again. Noone talks to each other. It’s like beating your head off a wall. I despair and the stress of dealing with this has been/ is immense. Do not place any money in the hands of this incompetent, outdated, customer unfriendly business. We still haven’t got our money and I’m terrified this bank goes bust before we get it

NatWest have knowingly made it difficult for customers to stop continuous payments. They pretend they can’t cancel them — when in fact, under the FCA’s Payment Services Regulations 2009, they absolutely can.

I only found out the truth after digging online: you have to literally say the words

“This is a continuous payment authority. Under the FCA’s Payment Services Regulations 2009, I am exercising my right to cancel it. Please block all future payments to this merchant.”

Until you say that exact sentence, they act like they’re powerless to stop the money leaving your account — even when it’s an obvious scam or unwanted subscription.

This is disgraceful behaviour from a major UK bank. Instead of protecting customers, they hide behind technicalities to let shady merchants keep taking money. I expected better from a bank that claims to put customers first.

Nat West home insurance
Had a mortgage with Nat West, so I found it convieient to have Nat West Home Insurance which was on auto renewal. Nat West took advantage of me as a loyal customer, charging twice the going rate annually for a similar policy with another reputable company. I have since cleared my mortgage and have now moved to another insurer, saving over 30 pounds per month. If you are covered with Nat West, then insure the auto renewal box is unchecked or they will take advantage of you. Loyal customers should get the best deal in my view.

No option to pay after sainsbury's cc moved to this lot. Shut account down just hoping final statement shows up in the post,and take a 15 mile journey to pay it off. Absolutely terrible service!!

Absolutely shocked at the customer service in branch Huddersfield in this case. The quality of staff in this modern branch is abysmal.
Problems relating to the App after a new phone. Try phoning that's even worse. After a long wait was asked to take a seat and after explaining the problem it appears it's all me... the lady was scruffy condescending and had a short attitude which left me feeling I had asked too much. Left the branch feeling like I had asked the world. I will never go again and first opportunity will move my account. Terrible experience...0 out of ten Absolutely useless...

Totally shocking service ordered a replacement bank card in September 4 and half weeks later I still don't have a bank card and they have blocked my access to my online banking for 72hours claiming it takes that long to update a mobile number even though my mobile number hasn't changed. Previously complained because replacement bank card didn't come was told a new one was been issued so far they have failed 3 times to send me a new card saying the adviser has failed to order it

I have a Salisbury's CC and since Natwest took them over I am trying to pay my balance, i have never been late, they make it virtually impossible to pay, I can't use apps on my phone but on internet banking it is impossible to make a simple payment.
The bank does care

When Sainsbury's bank moved their operation over two NatWest bank, I thought things would be straightforward. However, although I would manage to get into NatWest banks operation that took over Sainsbury's credit card, I find that there is no way to pay off my balance. I've looked all over the NatWest operation For information on this but to no avail. I phoned the customer support for NatWest bank and the operative failed to be able to tell me how to pay off the balance. I noted that there were two NatWest accounts from mu iPad app on HSBC which I tried to access to pay off the balance, but this seemed to ask me for extra information, which I do not have. I then phoned HSBC where my current account is and they too were not able to help me. They suggested going to a NatWest bank on the high street and getting them to do the payment however their bank is too far away and inaccessible for me. So finally there is no information either on the NatWest website or from any text messages sent to me by NatWest. So all that I need is to know exactly is the account to pay into with a reference so that I can pay off the outstanding bill as it stands at the moment. You would think that this would be a simple operation, but NatWest have not thought things through.

UPDATE: Weeks after this, I get an email from Natwest saying that they are sorry I had a problem and they will investigate within 20 days. There was no ability to respond to the email as it was - no reply. So here is the email I would have sent: ............................

Thank you for your email. Eventually, yesterday, I was able to speak to the customer services people at NatWest bank for the second time, after yet another very long wait on the telephone. They have now allowed me to pay off the balance of my credit card and close the account.

In the first instance, I have found the information presented in this takeover of Sainsbury's credit card quite deplorable. There was no information to say how to proceed with payment once it had moved over to NatWest Bank. On my first telephone call to NatWest, not even the operator knew how to go about explaining how to pay the account off using the sort code and account number or for me to pay off the credit card.

Naturally, we could have paid through the Sainsbury's bank sort code and account number but because of the takeover we were worried that this would have not been taken into account and cause penalties for late payment. It never said this on the website or text. We looked all over the NatWest bank credit card part of the website and also phoned for advice from one of your operatives. That operatives conclusion was to contact our own bank at HSBC. Following on from this advice, HSBC were reluctant to make any payment on our behalf because there were so many different accounts that it could have gone to. They did not want to prejudice the situation any further.

I received a text yesterday to say I had not paid the credit card. And so I contacted NatWest bank operative again, we were shocked to learn that we could have paid using Sainsbury's bank details. Equally, we were shocked for the operative to suggest that it went into NatWest Visa account to pay off the full amount. The card is now paid off.

In short, I am glad that I have nothing to do with NatWest for the future based upon the lackadaisical way in which NatWest have proceeded with this takeover from Sainsbury's.

I've been with NatWest for almost 40 years, and until recently have never really had any problems. However, this morning I received a text from them with an activation code. It said that if I hadn't asked for this to contact them 'urgently'. I immediately logged on to my account but could find no way to contact them. There is just the chatbot thingy, which is next to useless. I remember some years ago I had a similar problem and there was phone number I could ring where the problem was quickly sorted out - but not now. It greatly concerns me not being able to contact them in an emergency. I have been bombarded with offers to switch bank accounts for some time - some of which were quite profitable - but I have always resisted. I think now that I will have to seriously reconsider.

This is a terrible bank. They are appalling, unhelpful and arrogant. Horrific.

Been hacked and scammed , I rung the emergency hot linesand got told to fill out a bloody form been with them 30 years.say no more 😑