Eco by Naty Avaliações 

1.321
•
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Använt Natys blöjor till alla våra tre barn. Det finns något i dem som känns som mer mjukt än hos andra blöjor och därför fint att ta på barnen. Redan 2020 var blöjorna bra, men har på sistone förbätt... Ver mais

Avaliado com 1 de um total de 5 estrelas

Never had as many blow outs and leaks since trying these! Even sized up to no avail. For the premium price point regardless of what they’re made of I expect better.

Avaliado com 4 de um total de 5 estrelas

Ich benutze die Windeln sehr gerne, gerade wegen der Nachhaltigkeit und weil kein Plastik an die Haut meines Kindes kommt. Man muss allerdings vorsichtig sein beim Wickeln, weil die Laschen schnell ma... Ver mais

Avaliado com 5 de um total de 5 estrelas

Ho provato vari prodotti della linea femminile: ottima qualità, spedizione rapida anche se non subito tracciabile (ma ormai sono cliente già da 3-4 anni, e non mi preoccupo di controllare dove si trov... Ver mais

Detalhes da empresa

  1. Loja para Bebês

Escrito pela empresa

Eco by Naty is the leading green diaper brand. We have come this far by constant drive for excellence and determination to make a real change. We are at the edge of the eco development, and determined be so in the future. Over the years we have invested millions of dollars in new, groundbreaking technology. Instead of locking our developments with patents, we leave them free for other companies to adopt if they would like to do so. We don’t mind that, we salute it! The more sustainable solutions there are on the market, the better.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

1 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 41% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(1.321)

49 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

The subscripyion was not good

The subscripyion was not good, the 3 weeks order turnes into 4 so I was Rin out of diapers, I wrote many times but they just limit to say the order was on his way… it took like 10 days to arrive

18 de março de 2025
logotipo da Eco by Naty

Resposta da Eco by Naty

Hello Oihana!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

However, I do see that your order is still within our delivery time frame of  5-7 business days. 

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
The Naty Team

Avaliado com 3 de um total de 5 estrelas

The price of the postage & packaging

The price of the postage & packaging, I was expecting more for the price and these could have been packaged in a envelope which would have saved on the price of shipping and would save the use of all the wasteful packaging, I have since found a very similar product for £2.50 locally and the wipes themselves are much larger as we compared them in the shop.

10 de março de 2025
logotipo da Eco by Naty

Resposta da Eco by Naty

Hello Sara!

Thank you for your feedback. Rest assured that we forward all concerns to the management. 

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

Avaliado com 5 de um total de 5 estrelas

Calidad de producto excelente y buen servicio

Gestión rápida y buen servicio. Llevo 2 años comprando y nunca he tenido problema. Estaría bien poder incluir productos sueltos cuando se tiene la suscripción periódica para poder tener también el descuento en estos, por ejemplo, toallitas.

3 de março de 2025
Avaliado com 2 de um total de 5 estrelas

False advertising for shipping times

Advertising same day shipped. Ordered at night 4 days ago and still not shipped.
Had to contact twice for customer service. Stated it’s shipped but isn’t registered as left. Say it won’t come for 5-7 days - don’t order if you need nappies.

17 de março de 2025
logotipo da Eco by Naty

Resposta da Eco by Naty

Hello Morgan!

Thank you for your feedback. We strive to ensure that our customers receive their orders in a timely manner.

The estimated delivery time frame is 5-7 business days. Please note that orders are shipped from Denmark, and international shipping may take longer than expected due to customs processing and other factors.

Nonetheless, we understand the frustration that can arise from delayed delivery, and we appreciate your patience and understanding. We remain committed to providing the best service possible, and we hope to have the opportunity to serve you again in the future.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new.

Best regards,
The Naty Team

Avaliado com 4 de um total de 5 estrelas

Great quality!

I love these diapers!! I have felt some bamboo diapers that were softer than these… but the quality on these is top notch. They hold the heavy night time pees and big blow out poos. I wish they were slightly softer but that’s just me being nitpicky. These diapers are great.

27 de fevereiro de 2025
Avaliado com 4 de um total de 5 estrelas

Great

Fairly rapid delivery, impeccable product, best wet wipes we’ve tried

27 de fevereiro de 2025
Avaliado com 3 de um total de 5 estrelas

Good but recently started to leak

We love these nappies and have used them for a year but my baby has been waking up soaking and this morning when I had him on my him I felt a warm sensation and low and behold his leggings and my top were wet because the nappy had leaked

1 de março de 2025
Avaliação não solicitada
logotipo da Eco by Naty

Resposta da Eco by Naty

Dear Niki,

Thank you for your feedback and we are sorry that you have had a negative experience with our nappies.

Leakage is most often caused by a bad fit. Babies come in all sizes and shapes, and it is unfortunately impossible to make a diaper that will suit them all. We encourage you to try another size. We do our best to give weight recommendations, but they might not be correct for your baby.

Diapers: Our Bamboo range is a bit wider than our Original range and also how the elastics are placed differs so hopefully one of the ranges will fit your baby's shape.

Pants: Our Bamboo range is a bit wider than our Original range so you can also try the other range.

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Have a lovely day!

Avaliado com 1 de um total de 5 estrelas

Unacceptable Customer Service – No Response for Two Weeks

I have had issues with the shipment of order #PL10357227. I sent two follow-up emails, but after two weeks, I still haven't received a response. Extremely disappointing.

12 de fevereiro de 2025
logotipo da Eco by Naty

Resposta da Eco by Naty

Hello Stefano,

Thank you for contacting us and I'm sorry you're having difficulties on your end

I actually responded to you twice when you emailed us on February 18 but it looks like my email was rejected so you were not able to read my response. 

"Recipient server rejected email. User does not exist; recommend checking for typos. 550 5.1.1 For help, refer to our Help center (https://support.zendesk.com/hc/en-us/articles/7917145637530)"

If you need further assistance, please do not hesitate to write to us at support.naty.com/hc/en-us/requests/new (http://support.naty.com/hc/en-us/requests/new).

Best regards,
Iza - Eco by Naty

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