Nectarsleep Avaliações 236

I recently ordered a bed frame from Nectar and when I tried to assemble it, the screws would not tighten. The issue was likely that the holes in the bed panels were too big. I called Nectar support and after describing the issue to the representative and sharing pictures to ensure I was using the correct screws, they said they would connect with their team about replacement parts. They sent a follow up email asking for more details, to which I responded with my hypothesis that the holes in the bed panels were too big and I sent more pictures. After 5 hours without a response, I called back and spoke to a different representative who said that the replacement parts had not been ordered and that instead they could offer a $30 refund for me to buy bigger screws. This is unacceptable. When I order a product, I expect it to come with all the necessary pieces for successful assembly and $30 doesn’t account for the time wasted today communicating and following up with customer support and the additional time needed to go to a hardware store and then eventually build this bed. After spending nearly $1000 on a bed frame and mattress, I expected Nectar customer support to be more helpful. I will not be purchasing from this company again and I would not recommend their products.

The mattress has not expanded as it should. The bulk is concentrated in the center. There is no support. The is very hard and and my hips and back are hurting from sleeping on it.

The bed frame is flimsy and unfinished. I have to wear thick gloves to change my sheets because the area below my thumb gets a big scratch and bleeds if I don't.

The sleep bundle was the selling factor for me. This was thrown in for free and priced at $595. The mattress cover has a fabric in the center (which doesn't cover the mattress top) surrounded by netting that would fit a much deeper mattress. The sheets are flimsy and scratchy - I've never used them because of that. The pillows are okay.

I would have called nectar to return everything, but the customer service getting the mattress was a nightmare. The day after the online purchase, I called to cancel the order because I didn't want to spend another $250 to have them set it up. The service rep told me Nectar would give me free set up if I went in and placed another order with the delivery service. I asked her why she couldn't just add that to current order and she said she couldn't, that I would first need to place another order before she could cancel the first order. I said no and told her to cancel my order. She then said she'd give me free set up service. The delivery was confusing and didn't come when it said it would. As a result, the sleep bundle was stolen from my bed. I called the police and got a number. When I contacted customer service the rep said he would have to look into replacing it even though the police were contacted and I had an incident report number. This led to a bunch of calls and emails trying to straighten this out. During the course of these calls I was told I they would not set my bed up. Dealing with Nectar was a nightmare and the products are of such a poor quality I’m amazed Nectar is still in business.
I spent $1322 for this purchase. However, I understand they would deduct their charges of $600 the “free sleep bundle” because they are not in their original packaging. Now who would keep this bedding in its original package? The free bundle is a ruse to rip people off by deducting $600 off the original purchase price when the customer goes to return the product. They then get a tax refund for donating the frame and mattress to organizations.

Bed was pretty nice when I first got it, but less than 4 years later it sinks pretty bad in the middle when laid on. They have a nice little "gotcha" to their "forever warranty" in that just removing the tags voids the warranty.

I am 73 with arthritis. Although I am short, I had massive difficulty getting out of bed. The edges sink down to the level of the bed frame and would sink lower except for the fact of you actually sitting on the frame! There is no support on the edges so if you have difficulty crawling out and up from sinking mattress stay away from Nectar. When I called the service rep, she said she would send me a 2" mattress topper that would solve this problem. Today I had to call 911 because the mattress topper had slipped during the night and when I tried to sit up, the mattress sunk to the bed frame and the mattress topper slipped off the side taking me with it and I couldn't get off the floor. This may or may not be an issue with all memory foam/hybrid mattresses, but I'm going back to a supportive innerspring!

My bed frame came with a manufacturing defect. Nectar refused to honor the warranty or replace the defected part. Instead, they said I could order a replacement part on Amazon myself. They gave me a $50 credit rather than fixing the problem themselves.

I would leave 0 stars if I could. Our mattress never fully inflated. Sent multiple photos, specifically the ones they asked for along with videos. Nectar Mattress company does not possess the technology to see videos sent from an iPhone. Not long videos either. Under 1 minute. I sent photos of the dips in the mattress but we don't have a tape measure because the bed is the only thing in our new house. They denied our request for a replacement. CLEAR dips shown in the bed with multiple pictures as well. Absolutely trash company. You get what you pay for. Buy a Casper or a Purple. We've owned both with zero problems.

Amendment: I wrote negative reviews on both Twitter and Facebook. BOTH teams reached out to me the same day to expedite me a brand new replacement mattress. I had a new one in 3 business days. Great social media team. I provided them with the same info as the online/email and phone customer service teams. Don't trust those forms of traditional customer service if you get a defective mattress. I'm giving them 3 stars instead of 1 because they fixed the issue, but you shouldn't have to go to social media to have a company stand by their replacement claims. The nectar mattress really is a good product and the price is worth it. Nectar, PLEASE, talk to your phone/email/online customer service team. Social Media team, you don't get paid enough. You're essentially having to do at least 2 other people's jobs, on top of your social media.

Mattress sags after less than one year, the warranties are unclear and bundles come with extended warranties that don’t actually cover any real issues (like sagging). Good luck getting any help on the back pain your new $2000 mattress gives you, they absolutely will not switch out the model without asking you to fork over more money. Also, skip the adjustable base with the massager, it’s a joke. There are also multiple class actions regarding their false advertising; “Made in the USA” but really comes from China, and their fake 60% off sales that don’t ever actually expire

I do not understand how a large company would not donate a bed to a 100% disabled veteran who sleeps on an inflatable bed. Also, veteran who does not currently have the money to purchase an adjustable bed because her daughter is winning (speaking lufe) against Stage 4 Brain Cancer. Instead you offered a 5% discount, which is sad.

I have purchased two platform beds from nectar. The first lasted around a year. The second replacement after sending many photos, etc. to them, lasted literally one week past the two year warranty. Metal sheered right off the frame. I called, and they were asking for again numerous photos and it was going to be a whole process. Just make a good product.

The warranty is a scam! They say a lifetime warranty but it's not true, they will get out of it somehow. If the base breaks they don't have parts to fix it and the mattress they will say there is a stain and so it's not covered even if it's a small mark that's not even going through the liner.

So, I clearly did not come here to read the reviews about this company, because if I had, I would have been aware of the nightmare that was in store for me and would have completely avoided writing this review.

At the beginning of October, I experienced the worst week of sleep I've ever had. I'd had my bed for over a decade, so I knew I needed another one. However, as a broke millennial with chronic pain issues, where was I going to find the $14k for the Tempur-pedic bed suggested by my care team and support group -- I found it, but it was painful to do so. However, before I found it, I went online and found several companies that deliver box beds, and I went with Nectar due to the price and the fact that it is owned and backed by the parent company of Ashley Home Furniture -- which ultimately helped exactly zero.

I explicitly wanted white glove service that included them putting together the bed and taking out the old mattress. I was told I could add that on at the end of my order... that was not the case, so I started the process of canceling my order online. I couldn't! I had to call and go through a 30-minute conversation explaining my disability. It turns out that for the service I was asking for, I had to call them, get my order canceled, get a link to a new order, and respond to that link within 24 hours before it expires. I told them "no, thank you," I would just go to the store. They refunded the order, yet they kept sending me items from it anyway! Mind you, this is all within 72 hours. So, 1.5 stars for fast delivery, I guess.

During this time, I ended up financing the $14k for a modified version of the suggested bed, and I am hoping to get a portion reimbursed from my FSA/HSA. However, in the meantime, I was told by Nectar to decline the delivery of the items. I asked when the items would be delivered, because who works from home now? All I got was a shrug and sometime this week or next. I was not, in fact, home when the items dropped, so I emailed and called and was given instructions on how to return the items, which were completely erroneous per the delivery service. I kid you not that I spent almost a full month playing phone tag between Nectar and the delivery service.

I legitimately held the items in my house and on my porch (as requested by Nectar) for two months, and I sent three letters requesting pickup and confirmation, then finally just saying the matter was closed. The usable items are currently being donated because I have zero need for any of these.

I purchased a Nectar Premier Full mattress along with the adjustable bed base and remote directly from Nectar. The remote and the bed do not work, and despite multiple attempts to contact customer service, I have received no response and resolution.

I simply need a working product or a prompt replacement under the warranty. It is extremely frustrating to have no support after spending this much money and trusting the brand. I am a senior and do not recommend that seniors work with this online company.

Ordered a mattress that said was in stock. 30 days passed and mattress was not shipped. Called and was informed that mattress was out of stock and would not be refilled. They didn't care about the inconvenience. Have never written a negative review, but this has been the worst customer experience. Highly recommend purchasing a mattress somewhere else to save you the headaches.

I just received this mattress that I ordered and paid almost $1400.00 for. Upon opening it, I found out that it was all flat and won’t rise all the way as it’s supposed to. I say that because I noticed the sides are hard and its middle is bulky. It’s was too much money for it to be a bad expenditure. To top it all off, I was on hold today for almost an hour just to speak to customer service. When I finally got connected. The person on the phone didn’t care at all about my issue and acted like it was no big deal. He asked me to just get rid of the defective mattress and that he will give me a $50.00 discount which was an insult. My inconvenience is definitely worth more than what he offered. I am very disappointed. He didn’t even try to expedite the product when I asked him.

I filled a formal complaint against Nectar with the BBB & NC Attorney General for failure to issue a promised refund.

I returned 2 mattresses (1 was defective & the other was too soft for my husband) within the 365 trial period. I had to purchase the 2 replacements but was assured a refund for both once the return process was complete. I was advised by Nectar that the refunds were processed, twice. More than one month has passed, and the refund has not been received. I have contacted Nectar multiple times by phone and email. Each time, I am given a different explanation or told the issue is pending with their payment processor (Stripe), with no resolution or clear timeline.
Nectar has now requested documentation from my bank proving the refund was not received, which I have provided. Despite this, the refund remains outstanding. This prolonged delay has caused unnecessary inconvenience and credit card interest charges.

Worst customer service they tell you they will help but then ghost you.

In July 2021 (when last part of shipment arrived), we purchased a memory foam mattress & foundation frame from Nectar Sleep. There were a couple other add-ones not relevant to this review/rating. The mattress was/is fine, not outstanding. But the frame just collapsed (in less than 4 1/2 years). While we recognized it was cheaply made plastic material, we never thought there would be an issue anything like this, especially so soon. Our respective weights? I’m moderate; my wife is light.
When I contacted the company, they responded (professionally) that they couldn’t help us but would be happy to ship us a replacement which we would have to pay for.
Their answer was unacceptable; they’re not standing behind the product they sell (how could they? it was cheaply made).
I cannot recommend this company due to their poor product offering & inadequate customer service response.

VERY POOR service trying to receive my mattress. going on over two weeks trying to get my mattress and still not mattress. They blame third party shipping company and shipping company said never received the mattress. VERY INEPT!!!! company and I wonder how their product really is.

I ordered a mattress on November 11th, giving myself plenty of lead time before moving. What followed was the worst delivery experience I've ever had.

The mattress never arrived. After waiting, I had to call and request a trace investigation myself — no proactive updates from Nectar. They eventually located it and attempted delivery, but never called or emailed me. Because my name wasn't on the condo directory (I'm a renter, not the owner), they returned the mattress with no option to pick it up. Again, I received zero notification about any of this.

I called again to find out where my mattress was, and explained I now needed it shipped to my new address. I was assured it would arrive within 6 days. The day before it was supposed to arrive, I called to confirm — and was told actually, it would be 3 more days.

When I expressed frustration, the customer service rep tried convincing me I should be grateful they were shipping it as fast as they could. Grateful? I ordered this 3.5 weeks ago. I didn't order on November 30th expecting December 9th delivery — I planned ahead and Nectar failed at every step.

Most companies offer a full refund if delivery isn't completed within the promised timeframe. Nectar offered excuses and attitude.

In total, I called 4 times. Every trace, every update, every correction only happened because I initiated it. At no point did Nectar proactively track or communicate about my order.

I'm now sleeping on an air mattress because I trusted this company to deliver on time. Save yourself the headache and order elsewhere.

Absolutely horrible experience from start to finish! The signs of the coming abysmal failure started with placing our order. It appeared the service representative was on the job training (OJT), but we persevered to complete our order -King, Queen, two full-size beds, and four nightstands. We also paid for the so-called "white glove service (WGS)". HORRIBLE, HORRIBLE, HORRIBLE experience. The first day the WGS arrived, they arrived with missing parts for ALL beds. The next day, the WGS arrived with a poor attitude and still missing parts to complete our order. They left partially opened boxes and screws in the master and guest bedrooms- a colossal mess in our new home! Next came the challenge of repeatedly dealing with customer service, aka "Sleep Specialists". Be afraid because sleep specialists they are not! They do attempt to present as charming and helpful, but to a person, they are woefully undertrained and not at all skilled to provide any meaningful assistance. They all appear to have fake names, too, like Honey, Jenifer, Nino, Jade, and Wilma, but the voices and dialects do not match. One promising event is that we received an opportunity to rate our interaction with the Sleep Specialists. You can guess how that went! To resolve the matter with our beds, Nectar offered to reship the missing items and to "handsomely" compensate us for their "abysmal failure." Clearly, our view of handsome compensation and Nectar's is not aligned. We eventually got transferred to a "Survey Specialist" who appeared up to the task of resolving our situation. Our hopes were immediately dashed when we reviewed the replacement parts lists. Another abysmal failure with the entire list being wrong, and this after I emailed the list of missing items, along with the Hub Group manifest, missing parts statement, and photos of the colossal mess left behind by the WGS teams. We ultimately hired a general contractor with the requisite talent to build the missing bed parts and order the missing hardware to complete the two-drawer nightstands. BTW, the Nectar Survey Specialist would subsequently declare that Nectar did not have the hardware to send for the Nightstands. I will let you know how our pursuit of an equitable refund goes in a later review.