I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
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Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
A great company to deal with
A great company - easy to deal with. I ordered 3 dresses to try for my wedding. Ended up sending the 3 back, but then reordering one of them in a smaller size, Fast delivery , easy to communicate with.
Amazing quality and felt amazing on the day in the dress. If only I was getting married again I would defo order again from Needle & Thread.
27 de maio de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Natalie. We’re delighted to hear that you found our service easy to use and that your dress made you feel amazing on your special day — that truly means the world to us. 💕
We wish you every happiness in your married life, and we’d be honored to dress you again for future celebrations ✨
Beautiful dresses!
Beautiful dresses! My daughter loves the dresses and will definitely be returning customers 💕
2 de novembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Salman. We’re so pleased to hear you’re enjoying our dresses. Your kind words mean a lot to us, and we hope you continue to love wearing Needle & Thread 💕
wonderful I like it
25 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful feedback Lamyaa! 🌟 We’re thrilled to hear that you like it and had a great experience with us. Your support means a lot, and we look forward to welcoming you back again soon!
Poor packaging
The package came in from the DHL box, the item however is only wrapped in the paper without any other sealed bags, for a such expensive cloth, the packaging quality is extremely poor.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
We’re so sorry to hear you were disappointed with the packaging of your Needle & Thread order, and we truly appreciate you taking the time to share your feedback.
We’ve made a conscious decision to remove unnecessary plastic from our packaging as part of our ongoing sustainability goals. While we no longer use plastic coverings, we’ve taken extra care to ensure our garments are still beautifully protected during transit.
We’re sorry this fell short of your expectations and will continue working to improve both our packaging and delivery experience. Thank you again for your valuable feedback.
Feel like a princess
Size range is inclusive, measurements are true to size, the gowns are so beautiful and I got so many compliments wearing the comet gown. The postage was super quick as well, I'm really happy with the whole experience.
25 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Rayne. We’re delighted to hear you loved the Comet Gown and that it fit you perfectly. It’s wonderful to know the compliments came flooding in too! We’re so pleased you had such a positive experience — from sizing to speedy delivery.
Thank you again for taking the time to share your kind words and for choosing Needle & Thread. 💕
I really have nothing but high praise…
I really have nothing but praise to say about the excellent customer service I received from Nurcan, who went above & beyond to reassure me and guide me with my questions and concerns about my big purchase of my dream wedding dress. I will be recommending and speaking highly of Needle & Thread at any chance I get!
17 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful feedback Aislinn. We’re absolutely delighted to hear that you had such a positive experience and that Nurcan was able to support you throughout your special purchase. Your kind words mean a lot to us, and we’re so happy you found your dream wedding dress with Needle & Thread.
Wishing you all the best for your upcoming wedding — and thank you again for recommending us so highly! 💕
I am having trouble returning.
I ordered the dress in red, Easy to order, it arrived quickly and it was very beautiful, charming and well-crafted. I loved the details of the elegant embroidery on the soft tulle and the ruffles in it were somewhat coarse tulle, which made it stand up and more elegant and luxurious. The fabric was generous from the bottom and very wide to the point that I wanted to hold its end and spin like a child. The designer’s wonderful fingers are safe, but I faced a problem with the size, as it is very small and narrow, and I want a larger size than it. I did not find the return page and I do not know how to request a return, so please help me as soon as possible.
18 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review — we’re delighted to hear how much you loved the dress and all its beautiful details. We’re sorry to hear about the sizing issue and completely understand how disappointing that can be.
Please email our Customer Care team at customercare@needleandthread.com
,and someone will promptly get back to you to assist with your return and next steps.
Beautiful and high quality dress.
Beautiful and high quality dress.
Super nice support via email and fast delivery. Overall super happy that I found this shop.
11 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Shirin! We’re so happy to hear that you love your dress and that our team could make your experience enjoyable. It’s wonderful to know you found us, and we hope your dress brings you lots of joy whenever you wear it! 🌸
Overwhelmed by the beauty of the dress!
Whenever I emailed when I had questions everyone was very quick to respond. I ordered my wedding dress and when I opened the box I was crying. The lace and the fabrics of the dress were so delicate and beautiful. I can’t wait to wear my dress for my special day.
10 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback. We’re truly delighted to hear that you had a positive experience with our team and that your wedding dress made such a special impression — your kind words mean a lot to us.
We hope you have the most wonderful wedding day and that your dress makes it even more memorable. 💕
No customer service! Have spent 2 days trying to order…
Have spent 2 days trying to order dresses for my wedding! Unable to use try before you buy but says I can’t order. Tried ordering and paying in full upfront, won’t accept payment. Contacted both customer services and harpers to find out the reasons why, and have also rung to be told it’s being looked into? ! Very disappointed and now looks like I will have to go elsewhere for my wedding dress
15 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
We’re so sorry to hear about the difficulties you’ve experienced while trying to order your wedding dresses — we completely understand how stressful this must be, especially at such an important time.
I can see that our Customer Care team has already responded to your query, but if you haven’t received their reply, please do reach out again so they can assist you directly and get this resolved as quickly as possible. Your experience is very important to us, and we truly hope we can help you find the perfect dress for your special day.
excellent
Used the try before you buy service which was brilliant. Dresses are stunning and excellent quality
16 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words Kate! We’re so happy to hear you loved using our Try Before You Buy service and that your dresses were everything you hoped for. It means a lot to us that you took the time to share your experience. 💕
The dress is more beautiful than the…
The dress is more beautiful than the pictures! Totally in love! It’s also true to size and fits perfectly
14 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Azaiez. We’re delighted to hear that you love your dress and that it fits perfectly. It’s always our goal to create pieces that look just as beautiful in person as they do in the pictures. 💕
Gorgeous products
Great website with clear info on all products. Easy ordering process especially try before you buy ordering. With clothes this gorgeous you need to try several
8 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your kind words Lynne! 💕
We’re so happy to hear you found the website easy to use and enjoyed the Try Before You Buy experience. It’s the perfect way to explore your favourites — especially when the dresses are this gorgeous! 😍
We hope you found the perfect one and look forward to welcoming you back soon! 💖
Fantastic customer service
Fantastic customer service. Order multiple dresses and they have been amazing, fast delivery and quick refunds on the ones I returned.
My favourite dress came back in stock and it arrived the next day.
7 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! 💕
We’re so glad to hear you had a great experience — from fast delivery to easy returns, and even securing your favourite dress when it came back in stock! ✨
Your kind words truly mean a lot to the team. We hope you continue to love your Needle & Thread pieces! 💖
Bride dressWildflower Ditsy Bodice Ankle Gown Champagne
The dress is truly beautiful, flattering, delicate, comfortable, original, and unique. The purchasing and shipping process was perfect. I'm very happy and grateful.
1 de agosto de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your beautiful review Leticia! 💐
We're thrilled to hear how much you loved the Wildflower Ditsy Bodice Ankle Gown — it truly is a special piece, and we’re so happy it made you feel beautiful on your big day 💖✨
It means the world to us to know the purchasing and shipping experience was smooth too. Thank you for choosing Needle & Thread — and congratulations! 🥂
Resposta da Needle & Thread
Thank you so much for your kind words!
We're so glad to hear you found our service professional and the delivery quick.
We hope you love your purchase and look forward to welcoming you back again soon! ✨
Prefect dress for my wedding :)
4 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Lila 💕 We're so thrilled to hear the dress was perfect for your wedding day✨ Wishing you a lifetime of love and happiness 💫
Would love it if you had a shop…
Would love it if you had a shop somewhere. But the try beforevyou buy was good.
4 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your feedback! We're so glad to hear you enjoyed the Try Before You Buy service — it's great to know it made your experience easier! ✨
We completely understand the wish for a physical shop — it’s something we’d absolutely love to explore in the future. 💖 In the meantime, we're here to help with anything you need online.
Thanks again for shopping with us!🌸
Mother of the bride pending
Thank you so much, I am so excited to be mother of the bride in Crete next summer with the most amazing dress!
Perfect Pefect Pefect from ordering sending back and ordering different size!
Super fast,
Thanks again team Neddle & Thread x
7 de outubro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Linda! 💕 We're absolutely thrilled to hear you're loving your dress — how exciting to be mother of the bride in Crete next summer! ✨
We're so glad the ordering and return process was smooth for you — and thank you for your kind words about our team 💌
Wishing you the most magical day — you’re going to look incredible! 💫
Really good service of delivery
Really good service of delivery, the dress is amazing and true to size.
30 de setembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Ivana! 💖
We're thrilled to hear the dress is a perfect fit and that you were happy with the delivery service ✨ Your kind words mean the world to us – enjoy wearing your beautiful dress!
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