I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only... Ver mais
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Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant servi... Ver mais
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Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely o... Ver mais
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The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Needle & Thread. An ultra-feminine contemporary womenswear brand for your every moment. Exclusive collections and styles. Shop Needle & Thread dresses, gowns, tops and skirts with next day delivery.
Informações de contato
6th Floor, Lynton House, 7-12 Tavistock Square, WC1H 9LT, London, Reino Unido
- +44 20 3695 0476
- customercare@needleandthread.com
- needleandthread.com
4,5
Excelente
422 avaliações
Sem histórico de pedidos de avaliações
Esta empresa não convidou os respectivos clientes, portanto as avaliações podem não ser representativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The staff at the King’s Road shop…….
The staff at the King’s Road shop, which is beautiful, were absolutely delightful and more than helpful. They made me feel very special. PT
24 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review, Petrina! 💕 We're delighted to hear you had such a lovely experience in our King's Road boutique.
Our team will be so pleased to know they made you feel special and were able to help you. Creating a warm and memorable experience for our customers is so important to us. ✨
We hope to welcome you back to see us again soon! 💖
Ordered my wedding dress from here
Ordered my wedding dress from here, the dress is beautiful but I'm gutted it wasn't sent in a dress box or with a garment bag to store it in.
2 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Kayleigh, and congratulations on your upcoming wedding! 💕
We're absolutely delighted to hear that you love your wedding dress, although we're sorry to hear you were disappointed that it didn't arrive with a garment bag.
Our dresses are carefully packaged to ensure they arrive in the best possible condition. While we don't currently supply garment bags with our dresses, we really appreciate your feedback and will be sure to pass it on to our team for consideration.
We hope you have the most wonderful wedding day and create lots of beautiful memories in your Needle & Thread dress. ✨💖
Delighted
Delighted with my order .Had looked at the website for ages and loved the look of the dresses but was a bit wary,Well I was very pleasantly pleased .Used the Harper try before you buy .Brilliant service it did make me go ahead .Dress arrived promptly, packaged perfectly and is just gorgeous, beautiful material,and just as I was hoping it would look .Im 5’6 and with a mid heel it sits just above ankle .So looking forward to wearing as a wedding guest in May .
26 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review Claire! 💕 We're absolutely delighted to hear how pleased you are with your order.
It's great to know that our Harper Try Before You Buy service gave you the confidence to find your perfect dress, and we're so happy that it exceeded your expectations! ✨ We're thrilled you loved the quality, packaging, and fit.
We hope you have an amazing time wearing your beautiful dress as a wedding guest in May. 💐 Thank you for choosing Needle & Thread, and we hope to welcome you back again soon! 💖
I bought my wedding dress from Needle &…
I bought my wedding dress from Needle & Threat and I couldn't be happier! The quality is great, the shipping was quick and my questions about sizing were answered quickly and professionally. Can only recommend. Also got lots of compliments on the dress 😊
15 de dezembro de 2025
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Helena! 💕 Congratulations on your wedding!✨
We're absolutely delighted to hear that you found your perfect wedding dress with us and that you were happy with the quality, speedy delivery, and the support from our team. Knowing you received so many compliments on your dress makes us so happy!
Thank you for your recommendation—it truly means the world to us. Wishing you both a lifetime of love and happiness! 💖🥂
KINGS ROAD
Fantastic professional customer service.
The shop is inviting; along with your colleague's dressed in the same matching uniform.
A wonderful experience. Bring back clothes to the high street.
Best regards The customer
20 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Thelma💛
We’re absolutely delighted to hear you had such a wonderful experience in our Kings Road store ✨ It’s especially lovely to know you felt well looked after by the team and enjoyed the welcoming atmosphere in-store.
We really appreciate your kind words about bringing fashion back to the high street — that means a great deal to us 🌸
We hope to see you again very soon!
Fast delivery and refund
Beautiful dresses.
Fast delivery and quick refund.
I will definitely shop here again!
27 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely feedback Kim.
We’re really pleased to hear you’re happy with your dresses and that both the delivery and refund process were quick and smooth ✨
It means a lot to know you’d shop with us again, and we truly appreciate your support 🌸
We look forward to seeing you again soon!
I'm absolutely delighted
I'm absolutely delighted. This is a fantastic dress, and my second. The design and stitching are unique. I highly recommend it to everyone.
22 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review Marta 💛
We’re absolutely delighted to hear you’re happy with your dress — and even more so that this is your second one! ✨ It means a lot to know you appreciate the design and craftsmanship, and we’re so pleased you love the unique detailing and stitching.
Your recommendation truly means the world to us 🌸
If you ever need anything in future, we’re always here to help.
Very much recommend!
The only reason this is 4 not 5 stars is because there is no toilet in the shop and unfortunately I was told on the day that not all the dresses I wanted to try would be available, but communication around this was good and apologetic and the dress I ended up getting wasn’t one I’d picked but another one so it was fate!
It was also made up by the excellent service particularly from Precious. I didn’t feel pressured to buy anything and she was supportive but without hovering and I liked that I had time to consider just with my family without that pressure.
The shop was also beautiful as were all the dresses and the drinks and just overall vibe made it feel so special.
Thank you! :)
12 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for taking the time to leave such a thoughtful review, Alice! ✨
We're delighted to hear that you had such a special experience with us and that you found your dream dress in the end — sometimes the dress chooses you!
We're especially pleased to hear your kind words about Precious. We'll be sure to share your feedback with her, as she'll be thrilled to know she helped make your appointment feel relaxed, supportive and pressure-free.
We're also so glad you enjoyed the atmosphere of the boutique, the refreshments, and the overall experience. Creating a memorable and enjoyable environment for our brides is incredibly important to us 💫
We appreciate your feedback regarding the dress availability and toilet facilities. While we're sorry these aspects fell short of a five-star experience, we're pleased our team communicated openly and did their best to assist on the day.
Thank you again for choosing Needle & Thread for such a special occasion, and we wish you a wonderful wedding day and every happiness for the future 💗✨
Beautiful Freya Long Sleeve Gown
I ordered the Freya Long Sleeve Gown in a size 10 - it’s an absolutely beautiful dress, well made and delivered really quickly. Unfortunately it’s too ‘blingy’ for the event I bought it for (mother of the groom) so I will be returning it, but will have no hesitation in shopping here in the future
19 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review, Rachel! ✨
We're delighted to hear that you found the Freya Long Sleeve Gown beautiful, well-made, and that your order arrived quickly 💕
While we're sorry to hear it wasn't quite the right fit for your event, we completely understand. Finding the perfect Mother of the Groom outfit is such an important decision.
We truly appreciate your kind words and are so pleased that your experience with us has left you feeling confident to shop with us again in the future. We look forward to welcoming you back soon and helping you find the perfect dress for your next special occasion 🌸
AVOID - Luxury price for gown that falls apart in storage - no proper solution offered
Paid luxury price for a Needle & Thread gown, bought March for a July event. Tried once, stored carefully in its original packaging — beads and sequins went loose and started falling off completely on their own, never worn. They admit quality checks missed the fault, but only offer a refund. This is a known issue with dozens of similar complaints online; embellishments are poorly secured from the start. They refuse repairs or a replacement at the same price I paid, even trying to charge more. Ridiculously overpriced for something that falls apart in storage. Leaves you stranded and stressed right before an important occasion. Under UK law they should fix or replace it, not just walk away. Save your money and time — avoid this brand.
19 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to share your feedback, Mihaela.
We are genuinely sorry to hear of your disappointment and appreciate how upsetting this situation has been, particularly given the importance of your upcoming event. At Needle & Thread, we take great pride in the design, craftsmanship and workmanship of our garments, and it is always disappointing to hear when a customer feels let down bin any way.
As discussed directly with our customer care team, the concerns regarding the gown were raised approximately three months after delivery. As the issue was not reported upon receipt, we were unfortunately unable to determine with certainty when or how the condition developed. Whilst we acknowledged that the issue described would not typically be expected to arise from storage alone, based on the information provided, we did not establish that the fault was present at the point of dispatch.
In recognition of your concerns, we made a number of exceptions to our standard return policies.
We appreciate that you were seeking an alternative resolution and understand why the timing of your event made this especially important to you. While we were unable to provide the specific outcome requested, we did explore alternative options.
We are sorry that we were unable to reach a resolution that met your expectations. Nevertheless, we appreciate the opportunity to review your concerns and would like to thank you for bringing them to our attention. We sincerely wish you all the best for your special occasion.
Try before you buy was a great option
Try before you buy was a great option. Dress was beautiful stunning option for a wedding.
5 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your lovely review! ✨
We're so pleased to hear that you enjoyed our Try Before You Buy service and found it a helpful option. 🌸
It's wonderful to know that you loved the dress and felt it was a beautiful, stunning choice for a wedding. We hope you felt amazing wearing it and that it made the occasion even more special.
Thank you for choosing Needle & Thread, and we hope to welcome you back again soon! ✨
Really good experience but Try before you Buy didnt work - oops
The website is easy to use and the dresses are beautiful in the catalogue and when they arrive they are a delight. They also fit true to the size guide.
The try before you buy process didnt work and unfortunately I ended up paying ahead for dresses which was not my intention.
That said the returns process was super clear what to do, convenient and easy to complete.
I am hoping the correct colour and size of dress comes back into stock before my sons wedding x
29 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for taking the time to leave such a thoughtful review, Wendy. 💕
We're delighted to hear that you found our website easy to use and that the dresses were just as beautiful in person as they appeared online. It's also wonderful to know that the sizing guide helped you find a great fit.
We're sorry to hear that the Try Before You Buy process didn't work as intended on this occasion and appreciate you bringing this to our attention. We understand how frustrating that must have been. However, we're pleased that you found the returns process clear, convenient, and easy to complete.
We truly hope the correct colour and size become available in time for your son's wedding. 💐 Be sure to sign up for a stock notification on the product page if you haven't already, as this is the quickest way to be alerted if the item returns.
Wishing you all the best with your search, and thank you again for your kind feedback. 🌷
Fast delivery service
Fast delivery service. Great communication. Beautiful dresses
3 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your lovely review Dawn!
We're so pleased to hear that you were happy with our fast delivery service and communication.It means a lot to know that your experience with us was a positive one.
Most of all, we're delighted that you love our beautiful dresses! We hope you enjoy wearing your purchase and look forward to welcoming you back again soon. 🌸
Excellent service
Excellent service! Fantastic products well made and detailed.
Fabulous service “try before you buy”
29 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your wonderful review, Caroline! 💕
We're delighted to hear that you love the quality and craftsmanship of our products. Knowing that you appreciate the attention to detail that goes into each piece means so much to us. 🌸
We're also thrilled that you had a great experience with our Try Before You Buy service. We strive to make shopping as easy and convenient as possible, and it's lovely to hear that this worked well for you.
Thank you for your support, and we hope to welcome you back again soon! ✨
Love this dress
Love this dress. It’s true to size, the colour is as advertised, the length and fit is as expected and it’s very flattering overall. Ideal for a wedding or other spring/summer occasion.
3 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your lovely review! 💕 We're delighted to hear that you love the dress and that the fit, length, colour, and sizing all met your expectations. ✨
It's wonderful to know you found it so flattering and perfect for weddings and spring/summer occasions. We hope you feel amazing every time you wear it!
Thank you for choosing Needle & Thread. 💖
Absolutely fabulous
Absolutely fabulous. Ordered 4 dresses, all beautiful quality. Delivery was very quick. I chose the perfect one and 3 returned. Returns process was a dream. I did have one enquiry and although I had to call customer services and leave a message, my enquiry was responded to efficiently and quickly. Thank you. Can't wait to show off my new outfit at the family wedding!
29 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for your wonderful review! 💕
We're delighted to hear that you loved the quality of the dresses and that your order arrived so quickly. We're also pleased that our returns process was smooth and that our customer service team could assist with your enquiry efficiently.
It sounds like you've found the perfect outfit, and we hope you feel absolutely amazing wearing it at the family wedding! We can't wait for you to show it off.
Thank you again for your support, and we hope to welcome you back soon! 💖
Beautiful dresses
Beautiful dresses, really quick delivery and loved the try now pay later policy.
2 de junho de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your lovely review, Gillian! 💖 We're so pleased to hear that you loved our beautiful dresses and enjoyed the quick delivery.
It's wonderful to know that our Try Before You Buy option made your shopping experience even more convenient and enjoyable.
We truly appreciate your support and look forward to helping you find more dresses you'll love in the future! 🌟
I came across this super boutique by…
I came across this super boutique by pure accident 2 weeks to my son's wedding I could not find a thing to wear!
Well I fell in love with Needle and Thread and shall be using them in the future the website is amazing easy and the try before you buy option just fantastic!
I highly recommend this site and the garments are top quality and their sizing is super I needed a wow dress for this occasion and in a size 18 and they delivered! Everyone at the wedding commented on my dress I felt the beez neez Thanks Needle and Thread
28 de abril de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you so much for sharing your wonderful experience with us, Kerry. We're absolutely delighted that you found us just in time for your son's wedding and that we could help you find the perfect dress for such a special occasion!✨
It's fantastic to hear that you loved our website, found the Try Before You Buy service helpful, and fell in love with the Needle & Thread collection. 🌸 We're especially pleased that you found a dress that made you feel amazing and gave you that all-important "wow" factor! 💕
Hearing that you received so many compliments and felt like the "bees knees" on the day truly makes our day! 🥰 Thank you for your recommendation and kind words about our quality and sizing.
We look forward to helping you find more beautiful outfits in the future! 💖
Fabulous dresses
Fabulous dresses, beautifully made..
Excellent aftercare service.
29 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your wonderful feedback, Denise! 🌟 We're delighted to hear that you were happy with our aftercare service. Providing excellent support before, during, and after your purchase is very important to us.
We truly appreciate your kind words and look forward to assisting you again in the future! 💖
Stunning dresses
Stunning dresses, packaged beautifully.
Took advantage of the try before you buy, what a fabulous idea! Unfortunately the dresses were not quite right for my daughter so sadly had to return them. Customer service has been excellent!
20 de maio de 2026
Avaliação não solicitada
Resposta da Needle & Thread
Thank you for your lovely review, Charmaine! 💖 We're so pleased to hear that you enjoyed our Try Before You Buy service—it's great to know you found it such a fabulous idea!
While we're sorry that the dresses weren't quite the right fit for your daughter, we're delighted that our customer service team was able to make the experience a positive one.
Thank you for giving us a try, and we hope to help you find the perfect dress in the future! 💕
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