Neighbors Bank Avaliações 

508
O TrustScore é 4.5 de um total de 5

4,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

From the very beginning of the process Joey Mirth was very pleasant and great to work with. He was very informative and kept me up to date throughout my entire home buying process. He is honest and ve... Ver mais

Avaliado com 5 de um total de 5 estrelas

We got the house of our dreams! Lots of space and most of all we can have the pet we never could renting. Neighbors bank is very kind, helpful and friendly, we felt they were there for us beginning... Ver mais

Avaliado com 5 de um total de 5 estrelas

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc. Never once was did I feel disappointed, str... Ver mais

Avaliado com 5 de um total de 5 estrelas

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closi... Ver mais

Detalhes da empresa

  1. Banco

Escrito pela empresa

At Neighbors Bank, we believe homeownership should be within reach for everyone — especially those who feel the system wasn't built for them. We specialize in low-to-no down payment home loans, including USDA, FHA, VA, and conventional options, and we work hard to help you find the best fit for your situation. Founded in 1945 in Clarence, Missouri and headquartered in Columbia, Missouri, we're a direct-to-consumer mortgage lender serving borrowers in 49 states and Washington, D.C. We're also proud to be the #3 USDA lender in the nation. No question is too small. No goal is too big. We're here to walk through this with you. Neighbors Bank | NMLS #491986 (www.nmlsconsumeraccess.org) | Equal Housing Lender | Member FDIC


Informações de contato

4,7

Excelente

O TrustScore é 4.5 de um total de 5

508 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

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4,7

Todas as avaliações

(508)

126 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Neighbors Bank-for the people.

I came across Neighbors Bank via Internet. I usually skeptical about trying the "pop up in you feed" banks. This one time, I decide to step out in Faith. I somehow got aligned with Ms. Tasha Williams.
Tasha is dream! Her professionalism is unmatched. I told her what I wanted and would like to happen, respectfully, and she made it happen. She made it happen! 😊
Tasha is still one of those representatives that treats you like a "customer/client." She knows what she's doing and goes hard for her customers. Her love for God, humanity and what she does, explains why she's Great!
Times are a bit tuff for everyone. It's a breath of fresh air to be aligned with someone, a team, that works too accommodate you/us the consumers. I'm so grateful.

6 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

From the very beginning of the process....

From the very beginning of the process Joey Mirth was very pleasant and great to work with. He was very informative and kept me up to date throughout my entire home buying process. He is honest and very reliable. I would highly recommend him to anyone.

25 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Christina Jordan is what made this great…

My loan officer is what made this great experience. She walked us through everything every question I had
Any doubt I had any confusion I had Christina Jordan did a great job. I applied for the loan on 16 July and I closed on my house last Friday, which I think was the 22nd so it took us less than a month. If you could pick your loan officer I highly recommend her. One plus is everything was done online. Back in the day you had to go to a bank and sit down and then bring your documents. The only time I met with anyone was at my closing.
I read some reviews about bad communication. Not her. As soon as I sent an email. She responded to me. Even on a Sunday!!

21 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A dream come true!

We got the house of our dreams! Lots of space and most of all we can have the pet we never could renting. Neighbors bank is very kind, helpful and friendly, we felt they were there for us beginning to end in every way possible. It was a wonderful experience and we couldn't be more excited to own our home!

21 de agosto de 2026
Avaliado com 1 de um total de 5 estrelas

Neighbors bank drug out the loan…

Neighbors bank drug out the loan process from February until July. They were always wanting something extra. Instead of giving us a list up front each week it was something more. Than they told us the under writer quit and we had to start all over. Than they informed us that we needed to come up with an additional 6000.00 dollars on top of the 13000.00 they already required for a down payment. We were being charged an inducement charge of 26.30 a day which no one ever informed us of. Bad Business please read the small print.

15 de julho de 2026
Avaliação não solicitada
logotipo da Neighbors Bank

Resposta da Neighbors Bank

Hi Amber,

Thank you for sharing your experience. We’re truly sorry to hear this process felt drawn out and frustrating. What you described is not the experience we want for our customers, and we take that seriously.

A few of the specific concerns you mentioned are situations we would like to look into directly. If you’re open to it, please reach out to us at clientadvocate@neighborsbank.com or 833-919-1229 so we can review what happened on your file and address your concerns personally.

We appreciate you bringing this to our attention.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

Avaliado com 5 de um total de 5 estrelas

As a first time home buyer

As a first time home buyer, going into the process is intimidating. I worked with other mortgage companies and it just didn’t seem fit, until I found Neighbors Bank. From the first phone call to closing, they have been nothing but helpful and kind. Joshua answered all my questions and made sure I understood every step of the way and made the entire process flawless and dare I say, easy. I wish I could give this company and its staff more stars, I will be recommending them to anyone who may be searching for a mortgage company!

21 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jason Reddys outstanding help.

In the beginning and all the way to the end. Jason Reddy was on it. Jason communicated with my realtor about my loan and help us with what suited my needs.
The website that Neighbors Bank has was easy for such a simpleton as I. Know, I'm not such a simpleton and have the knowledge that will help me throughout my ownership of a new home. All because of the gentleman named Jason Reddy and the wonderful Neighbors Bank.
Sincerely
Richard and Tammy Nelson

13 de maio de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Home buying is hard? Not with NB.

From everything I’ve read online and even through people you know you always hear “homebuying is such a pain” “be prepared to be disappointed” etc. etc.

Never once was did I feel disappointed, stressed, or dissatisfied while working with Justice from Neighbors Bank. I could not have wished for an easier person to work with throughout my entire FHA home buying process. We literally went from preapproved to closed in 32 days on the dot. I would highly recommend Justice and her team to anyone with zero hesitation. Literally the best lender ever!

30 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I'm Very Happy With Brayn Easterday,.

I'm Very Happy With Brayn Easterday,.. He really explains Very Detailed Information, ... I Could Always count on Him Getting Things Done , and Finding a solution to any Concerns,.. My Loan Officer Was Amazing I Truly Trusted Him .. They were very Fast, and Always Got Back To Me .. He Really Figured out All the Solutions.....im very pleased with Being able to own my own house ... negibors Bank Really Helped Me Every Step .. I do feel the loan coordinator Could of Done Better .. she wasn't good at explaining or communicating.. I didnt feel heard by Her .. but at the end The team did well .. but i find all the credit to Bryan For Sure .. He Did Vwry Well

1 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Mellissa J

Mellissa J. And her team were absolutely fabulous made buying a house as a 21 year old very easy and her team was very patient with me!!!

29 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Christian Gentil has a public record of this behavior

I am a recent customer of Neighbors Bank. My loan officer was Christian Gentil.

Christian Gentil was the most unprofessional, incompetent loan officer I have ever dealt with. He disappeared for days during a critical closing period without arranging coverage or notifying clients. When I followed up after receiving no response, he clapped back at me unprofessionally, claiming he had been out for surgery. That is not an excuse — a professional arranges coverage for active files before going out.

When I raised documented, legitimate concerns in writing, his response was: 'Most of what you emailed is not the case.' In a single sentence he called me a liar, dismissed every concern I had raised, and completely discredited me as a client. It was one of the most dismissive and disrespectful responses I have ever received from a professional in any industry. He then attempted to move the conversation to a phone call — away from written documentation — a tactic designed to control the narrative and avoid accountability. I refused.

His fundamental misunderstanding of basic IRA tax withholding mechanics directly caused my closing to miss its June 1st date. He did not understand the difference between a gross distribution and a net deposit on a Traditional IRA. That is not advanced knowledge — it is fundamental to qualifying retirement income for a mortgage.

I was ultimately assigned to senior officers at Neighbors Bank who resolved the matter professionally. The bank president himself approved my loan. My loan officer should never have been the obstacle.

Christian Gentil has a public record of this behavior. He is not someone you want handling your most important financial transaction.

5 de junho de 2026
Avaliação não solicitada
logotipo da Neighbors Bank

Resposta da Neighbors Bank

Thank you for taking the time to share your experience. We're truly sorry to hear that parts of your mortgage process left you feeling frustrated, unheard, and disappointed.

Your feedback regarding communication, professionalism, and the handling of your concerns is taken seriously. We value candid feedback because it helps us identify opportunities to improve the experience we provide to every borrower.

If you would be willing to discuss your experience further, we'd welcome the opportunity to listen and better understand your concerns.

Kaleb Leeper
Client Advocate
clientadvocate@neighborsbank.com
833-919-1229

Avaliado com 5 de um total de 5 estrelas

My 1st Buying Experience Was a Great…

My 1st Buying Experience Was a Great One ! Bentley Made Me Feel @ Home Day 1 She is The Go To Person To Get Things Done ! I Highly recommend Neighbors to any one Looking to Buy A Home 👍🏾

17 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Jason was amazing from the start

Jason was amazing from the start! So helpful and easy to talk to, he and Alyssa made this stressful experience extremely easy and I would recommend them 1000 times over! Thank you guys so much!!!

22 de junho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Outstanding Experience with Tim and the Neighbors Bank Team!

Buying a home can be stressful, but Tim and the entire team at Neighbors Bank made the experience smooth and enjoyable from start to finish. From the very beginning, Tim was incredibly helpful, knowledgeable, and always available to answer my questions. He took the time to explain every step of the process and made sure I felt comfortable and informed throughout my home-buying journey.

The communication was outstanding, and the team kept everything moving efficiently. No matter what came up, they were quick to respond and always willing to help. I truly felt supported every step of the way.

Thanks to Tim and the amazing team at Neighbors Bank, I was able to close on my new home with confidence and peace of mind. I couldn't have asked for a better experience and would highly recommend them to anyone looking for a mortgage lender. Thank you for helping make my dream of homeownership a reality!

1 de maio de 2026
Avaliação não solicitada

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