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Veja o que dizem as avaliações
I worked for this company, and they did not pay my salary even though I worked for more than 15 days. They removed me without any notice or proper explanation. Based on my experience, the compan... Ver mais
From June to August, I traded Japanese stocks but Neotrades refused my withdrawals of profits because of their ridiculous "trading abuse" regulations. All Japanese stocks these days on other brokers a... Ver mais
A empresa respondeu
My friend told me about this company and I open advanced account, it open very fast no problems. Special thing are no need to write support and wait fo answer long time because there is account repres... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
A secure, award-winning, innovative Forex and CFDs broker you can trust! In a fast-paced trading industry, missing out on even the smallest detail can often make the difference between success and failure. We believe that only a perfect blend between technology, education, and professional customer service can answer the needs of a modern trader. We recognize the importance of quality in every service we provide, so we are working hard to ensure that our community enjoys transparent services and ground-breaking products.
Informações de contato
1st Floor, River Court, 11328, Port Louis, Maurício
- +230 2089022
- support@neotrades.com
- neotrades.com
Infirmação importante
2,4
Ruim
92 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
As pessoas também visitaram
Thought finally
I thought finally I found the right option to trade forex, but it was only the beginning. NEOTRADES BROKER HAD GOOD TRADING CONDITIONS AND EVEN TRADING PLATFORM. But,they should reply faster in chats and do it on weekends.
That`s why, I don`t like support, it`s not available when it`s needed. ANYWAY, BROKER IS DECENT, BUT SUPPORT SHOULD BE IMPROVED.
16 de dezembro de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello H Nasr,
We appreciate you sharing your experience with us. Your insights are incredibly important to us as we strive to enhance your trading experience.
We’re pleased to hear that you appreciate our trading conditions and platform - providing a reliable and efficient trading environment is always our priority. However, we’re sorry to learn that your experience with our support team didn’t meet your expectations.
We understand how critical timely assistance is, especially during weekends, and we sincerely apologize for any inconvenience caused. Your feedback about improving response times is well-received, and we are actively working on enhancing our support services to ensure we’re available when you need us most.
Should you have further concerns or suggestions, please don’t hesitate to reach out.
Kind regards,
Neotrades Team
They are harrassing me daily and will…
They are harrassing me daily and will not take no for an answer. Dont use them please.
18 de novembro de 2024
Avaliação não solicitada
Resposta da Neotrades
Dear Silva Ruban,
We are sorry to hear about that.
At Neotrades, we believe in friendly, respectful communication and would never pester anyone.
Could you please provide more details about the interactions you've had? This information will help us identify the potential source and take appropriate action.
Well
Well, let me tell you, it has been about as exciting as anything I have ever been through. The site moved slower like it was over a dial-up connection, and customer support took so long I found myself wondering what the hell does this guy have to do with what I wanted him for in the first place. But hey, the setup has potential and with a bit of polishing this could actually be great. One can only hope that they swap some of those delays for improvements.
30 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Dear Luu Dinh Binh,
We are grateful to you for your honest and objective feedback regarding your trading experience with us!
It's of utter importance for our team to understand that there are both positive things traders can underline and those ones we need to work on further.
At Neotrades, we prioritize the comfort of our clients and do our best to ensure fast and secure services. We aim to improve the entire infrastructure to make sure any kind of connection drawdowns vanish. The same is true about the work of client support. Our agents do their best to reply as fast as possible to let clients get answers to their questions promptly.
If you have certain questions, you can contact customer support anytime!
Kind regards,
Neotrades Team
Genuine Broker !
I have traded with multiple brokers but NeoTrades offers me a user friendly services.
1 de outubro de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello, Dr. Rajesh Reddy!
We are grateful for your feedback on using our services.
It`s great to know that you found the experience with us convenient and that the trading conditions we provided were helpful for your trading.
On our side, we are committed to providing our customers with a flawless experience. We strive to offer everything that traders need, from a user-friendly trading platform to a variety of market instruments. Our goal is to be as customer-friendly as possible, continuously improving your trading experience with us.
If you have any queries or concerns, feel free to reach out to our customer support!
Kind regards,
Neotrades Team
improving daily
Its great when you and your broker are making conscious efforts to improve daily. I complained about the delays with the contact support and I've seen abit of improvement in their response time.
However, it would immensely be a help to the users if they added more ways of reaching the customer support.
I like that they have multiple deposit/withdrawal methods, you'd definitely find the one that suits your purpose.
13 de outubro de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello Kedar Budayl,
Thank you for leaving honest feedback about us!
We apologize for any delays you experienced in reaching customer support. We are working hard to ensure that clients get quick and helpful customer service. We also appreciate your suggestions for improving our services.
Should you have any inquiries, please get in touch with us!
Kind regards,
Neotrades Team
What a ridiculous broker!
From June to August, I traded Japanese stocks but Neotrades refused my withdrawals of profits because of their ridiculous "trading abuse" regulations. All Japanese stocks these days on other brokers and price quotes' sources were the same. I have evidences of this matter. If anyone needs evidences, please email to me dangkhoa.h6699 (gmail). Thanks!
9 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello Dang Khoa Huynh,
At Neotrades, we are committed to upholding a fair and transparent trading environment for all our clients. In this instance, the client's trading activity was found to be in violation of our trading policies, which are designed to ensure equal opportunity and fairness. As such, we could not honor the withdrawal of profits generated through non-compliant activity.
We take these matters seriously and will not tolerate any behavior that undermines the integrity of our platform.
If you have further questions or concerns, we encourage you to contact our support team for more information.
Kind regards,
Neotrades Team
Will not stop cold calling me after…
Will not stop cold calling me after several times I have been requested to be removed from their call list
11 de setembro de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello there laurence,
Thank you for letting us know about this situation.
It's of high importance for us to have our clients keep us in the loop regarding their issues, as we are committed to helping them feel comfortable when interacting with us.
We will do our best to consider your inquiry about cold calling.
Kind regards,
Neotrades Team
I didn’t know that copy trading could…
I didn’t know that copy trading could be fun and profitable at the same time. :)
It has been a long overdue for me to check its social trading platform, but before the vacation I decided to put one account on autopilot.
It was fun and exciting checking out other traders' performances, trading styles and everything… Sometimes, it is even hard to choose a trader to copy his trades. Neotrades has an excellent base of strategy providers and some really talented traders are on this platform.
I am afraid I won’t go back to manual trading anymore :D
30 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi Nizaar el-Omer,
Thank you for sharing your exciting experience with our copy-trading feature!
We’re thrilled to hear that you’ve found it both fun and profitable. It’s great to know that you’ve enjoyed exploring the different trading styles and strategies of our talented community.
At Neotrades, we strive to create a platform where users can not only trade but also learn from others and grow together. Our diverse base of strategy providers and skilled traders is something we’re really proud of, and it’s lovely to see that it’s made your trading journey more enjoyable.
Thanks again for your feedback, and we look forward to supporting you on your continued trading journey!
Best regards,
Neotrades Team
Great fit for MT5 enthusiasts
Great fit for MT5 enthusiasts
If you like trading with MT5, Neotrades would be an excellent fit for you too!
MT5, my preferred trading app, has an excellent integration with this broker.
29 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello there Asier Lozada,
Thank you for your positive feedback!
We’re thrilled to hear that you’re enjoying the seamless integration of MT5 with Neotrades. We know how important it is for traders to have a reliable and powerful platform, and we’re glad that MT5 is enhancing your trading experience with us.
If you ever have any questions or need further assistance, feel free to reach out.
Kind regards,
Neotrades Team
A bit old
I'm not sure when the platform has been born, I can't find the info online, but it *feels* old. Derelict.
The interface is like from 2001, not in a good way, it's slow to load, always reloading, just doesn't *feel* great to use.
The webtrader provided is SO, SO HARD to see the specific price ranges with. It's *super-super tiny*!, and the candles are drawn in such a way to make it hard to see.
MT5 windows version, when I *download*! it, it's good, because don't have to go on the website anymore at least.
27 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello Yazid Yasser,
Thank you very much for sharing your detailed experience with our company!
We appreciate your feedback and how you shared your honest experience with our company! We are always open to criticism and your words means we have a lot of space to grow and we need to improve a lot of things to be the top-notch broker. We aim to provide only the best trading conditions to our customers. Anyway, thank you for staying with us! We are going to justify your expectations very soon!
If you have any questions or need assistance, please feel free to reach out to the support team at any time!
Kind regards,
Neotrades team
Read an article here at Neotrades…
Read an article here at Neotrades recently about Gold🪙
And it is pretty interesting , as it is in massive consolidation since the beginning of July.
Yes it made highs, but it did not really broke it's highs , and it is still swinging pretty hard .
I agree with the statement that it may go and squeeze the high - therefore making a new historical record before falling viciosly📉
But this is about more high timeframe and the plans maybe till the end of the year. Intraday, on the other hand , always has some good trade options despite the bigger trends.
19 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello there Adam R.,
Thanks for leaving your interesting opinion!
It is always great to hear that our traders like our market analysis.
Kind regards,
Neotrades Team
It’s annoying they won’t even reply the…
It’s annoying they won’t even reply the emails to pending charges and issues placed on my account. Not until the bill board name here came through to aiding the help required in the returns of my profits
10 de agosto de 2024
Avaliação não solicitada
I have little trading experience and…
I have little trading experience and therefore some of assets available to me on Neotrades platform are not yet clear.
So for example, I don't know what an IPO is...
But in my opinion, this is advantage of this broker
Now I trade mainly currency pairs. So, my trading experience increasing every day. When I become more experienced and successful, IPO will be another asset that brings me profit
6 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello Rais Munahid Rahal,
Thank you for sharing your detailed feedback of our company!
We are glad that you are gaining your trading experience with us and we hope you are enjoying your journey!
The IPO, also known as Initial Public Offerings, is an exciting time when companies choose to list stock on the public market.
Whether it is with the NYSE, NASDAQ, or other public stock exchanges, IPOs give traders the chance to be one of the first to get their hands on the newly available asset.
If you have any questions about it, do not hesitate to reach out to the support team department at any moment!
Kind regards,
Neotrades team
neotrades..
neotrades... however be it a good platform, is quite pricy. A lot of entry level traders will have a hard time getting on this platform. But that is about it when it comes to the restrictions on the platform. The support team is great, probably in part because of the less traffic on the platform... it is not a very popular broker, but it is growing.
The trading fees are also alright. There is nothiing to say about that. And then we have the Pammaccount and the copy trading features, They are good for the most part, and if you know how to handpick traders, then you will enjoy using these features.
It is a good platform if you ask me, and if you can afford the minimum limit, go for it.
5 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi, N Tijerina,
We sincerely thank you for your honest feedback!
You have listed both the services and advantages of our company that we are really proud of. We are ready to provide our clients with access not only to classical trading but also to copy trading services as well as a specialized PAMM service
Our trading conditions, which you wrote about in your review, are balanced so as to ensure a high level of trading security. Such measures also include a limit on the size of the minimum deposit. After all, as we know, the degree of risk depends on the size of the margin with proper money management.
We are sure that our clients are traders who trade consciously and we are glad that you are one of such clients!
Kind regards,
Neotrades Team
Cryptos of Schrodinger, lol
I thought they offered no crypto for trading, but it turned out to be a trick! Idk why but there is no info about cryptos on the site, while right after you login they are here and available for trading.Maybe it's a kind of underdeveloped thing, I have no idea. Still, it's cool that I can take advantage of trading my favorite cryptos with such a respected broker!
5 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hello Rodrigo,
Thank you for sharing your feedback of our company!
We are glad to know that you are enjoying your trading experience by trading crypto currencies on the crypto market. It is an honor for us to hear from you that you respect our company!
If you have any questions, do not hesitate to contact our technical support team!
Kind regards,
Neotrades Team
Copy trading is a forte of Neotrades I…
Copy trading is a forte of Neotrades I think. I don’t pay any extra fees for copying deals from others, and moreover, there are various strategies to pick from,
5 de agosto de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi Jihaad al-Akel,
Thank you for your feedback!
We're delighted to hear that our copy trading is a standout on Neotrades. It's great to know that you appreciate the absence of extra fees for copying deals and the variety of strategies available. We make our platform versatile and user-friendly, providing traders like you with multiple options to suit different styles.
If you have any questions or need further assistance, please don't hesitate to reach out.
Kind regards,
The Neotrades Team
I found the platform very very…
I found the platform very very trustworthy,I recommend it for all the investors all over world wide,specially mr,Jimmy,mr,milan,and mr adam,are very very cooperative,thanks guys for supporting me and my family,keep it up,may God bless u all,thank you so much for your support,
19 de julho de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi there, Amjad Ali!
Thank you for leaving feedback about our trading platform!
We are happy to hear that you find it trustworthy.
At Neotrades, we believe that helping clients and surrounding them with the necessary instruments for achieving financial goals should be paramount things for brokers.
Your endorsement confirms the fact that we are moving in the right direction, and we are thrilled to hear your excitement.
If you have any questions, feel free to ask client support!
Kind regards,
Neotrades team
They are scammer. BEWARE OF THEM.
They are scammer. They'll take your money by saying they'll make profit. But they'll not. After you lose money when you'll try to withdraw what's left then they'll not give you withdrawal. They'll not reply your email or nobody will chat in live chat. Mr. George from Croatia and Mohamed Al Ally from England are the Head of scammer. Neotrade is scam. I pray for them the worst in their and their family members life. STOP LYING NEOTRADES. I'VE CHECKED AGAIN AND AGAIN BUT YOU DIDN'T GIVE MY MONEY BACK. I EMAILED YOU BUT YOUR AUTOMATED REPLY SYSTEM SENDS SOME BS EMAIL. STOP LYING. HAVE SOME SHAME IF YOUR PARENTS RAISED YOU WITH SOME MANNERS. You tried to mark my review as defamatory but I've enough proof that you didn't give back my money. And you don't have any intention to give back. You neotrades scam people every day but nobody raised their voice. You scam 1000 people every day and give your scamming partner who have account in neotrades all the money so that you can share profits later on. I'll not stop raising my voice against your scam.
12 de julho de 2024
Avaliação não solicitada
Resposta da Neotrades
Dear Mohammad Nadim Hossain,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your experience and would like to clarify the situation.
Firstly, we understand your frustration regarding the withdrawal process. As mentioned in our terms and conditions, withdrawals require three business days to process. Your request was made on a Friday, which meant that the processing period extended over the weekend. We apologize if this was not clear and for any inconvenience this may have caused.
We would like to assure you that your withdrawal request was completed successfully yesterday, and you should expect it within the next 2 to 3 days. Our team strives to ensure that all transactions are handled promptly and efficiently, and we regret any misunderstanding that may have occurred.
We take allegations of scamming very seriously and are committed to maintaining a transparent and trustworthy platform. We regret that you feel this way and are here to address any further concerns you may have. Please feel free to reach out to our customer support team directly at support@neotrades.com or your dedicated account manager so we can assist you further.
Thank you for your time and understanding.
My friend told me about this company…
My friend told me about this company and I open advanced account, it open very fast no problems. Special thing are no need to write support and wait fo answer long time because there is account representative guy. 3 days every week he answer all questions and help on any topic and I can even meeting with him every week for chat about trading account, good job! One more thing - leverage is nice and I trade comfortably.
8 de julho de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi Ashraf el-Wali,
Thank you for you 5-star review.
We're excited to hear that opening your advanced account was quick and hassle-free. It's fantastic that you've found value in our account representative's support and the leverage options we provide.
Happy Trading!
Low fees
I wasn’t sure I wanted to join any broker or learn how to trade because a friend who was engaged in it always complained about his loses every now and then and the money coming in wasn't even much so it looked like a loss case to me until I decided to do my own research and I connected with other traders who explained that there were different ways to get into the industry and it might be hard at first learning but in the long run I’ll enjoy it and I decided to choose Neotrades because of the community and the copy trading. I have been profitable, to cut the story short..
2 de julho de 2024
Avaliação não solicitada
Resposta da Neotrades
Hi Delmar!
Thank you for sharing your positive experience with Neotrades. We're thrilled that you found success through our community and copy trading features. Your journey highlights the value of connecting with experienced traders and leveraging different strategies.
At Neotrades, we support traders with low fees, a user-friendly platform, and comprehensive educational resources. We're dedicated to providing a vibrant trading community and the tools for profitable trading.
Happy trading!
Best regards,
The Neotrades Team
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