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Very poor experience – warranty appears to mean very little

I purchased a turbo from this company which has subsequently proved to be faulty. What makes the situation even more disappointing is that the company advertises a 12-month warranty, yet when I contacted them about the faulty turbo, they refused to assist because the eBay 30-day period had passed.

If a company advertises a 12-month warranty, I would expect that warranty to actually be honoured when a part fails within that period. In my experience, that has absolutely not been the case.

I was also hit with additional import/fees that were not clearly disclosed at the time of purchase. These were not costs I was expecting from the listing, and I feel they should have been made completely clear before the purchase was made.

The quality of the part has also been extremely disappointing. I purchased what I expected to be a reliable replacement turbo, only to end up with a faulty component and then have the manufacturer/seller refuse to deal with the problem.

So, in my experience, there are two major issues here: poor-quality parts and a warranty that the company is unwilling to stand behind, along with additional charges that were not made sufficiently clear when ordering.

I would strongly recommend that anyone considering purchasing from this company reads the warranty conditions very carefully and checks for any additional charges before placing an order.

Unfortunately, based on my experience, I would not purchase from this company again.

One star is too much for this company there products are sub standard, and there warranty is non existent, as soon as there is a problem and you send the relevant evidence that it's a fault with there equipment they just blatantly ignore you I have had to purchase a new turbo after there's failed after 12 months as they have not replied to any correspondence for three months , do not use this company under any circumstances they will take your money and then totally ignore any correspondence

Achtung, Firma sitzt in Lettland und verweigert jegliche Kommunikation bei einer Reklamation.

Bought a turbo from this company. It failed within 12 months. Turbo under warranty. Also had issues with delivery to me, and took over 3 weeks to get here, as not been posted as declared. I also had to send them my old turbo, which was part of the agreement. Sent mechanics report to Nerings as requested confirming turbo failure. They asked me to return the turbo. Asked them which address to return it too, as they have multiple addresses listed. They are now ignoring me & I have been left without a car for 2 months. I am contacting the UK EEC for cross border claims & I have also reported this company to Ebay. I would suggest anyone having issues with this company do the same. THEY ARE LIARS & SCAMMERS. Take your money and send you substandard parts. Please do not deal with this company.

Extremely disappointing experience – turbo from Latvia

I purchased a turbo advertised with a 12-month warranty for around £430. After about 10 months, it developed a fault and I contacted the seller to claim under warranty. What followed has been extremely frustrating.

I returned the turbo as requested, and it is now in the seller’s possession, but I still have no resolution. I was left without a car for a significant period, causing major disruption to my daily life.

Despite repeated attempts to contact the seller, I was left chasing with no progress. Communication was very poor, with messages often ignored and promises not followed through. I also contacted eBay for assistance, but they were unable to resolve the issue.

I have spent a large amount of time trying to resolve what should have been a straightforward warranty claim. When paying £450 for a part advertised with a 12-month warranty, you expect the seller to honour that warranty properly, respond in a timely manner, and provide a clear resolution when the product fails within the covered period.

Overall, based on my experience, I would strongly advise potential buyers to think very carefully before purchasing from this seller. The combination of poor communication, unresolved warranty claims, and the complications involved in returns and cross-border handling means there is a real risk that you may be left without support if something goes wrong.

DO NOT USE THIS COMPANY

They are SCAMMERS

They will request more money after you've already paid or they wont send your item(s) and hold you to ransom.

Absolute Katastrophe
Schaffen es nichtmal innerhalb einer Woche das Paket an dhl zu übergeben, obwohl am ersten Tag schon die Versand bestätigt wurde!
Bestellung erfolgte natürlich mit dhl Express, verrechnet wurde es auch…
Teile haben sehr schlechte Qualität, billiger China-schrott

fick dieselpumpen som ska vara helt genomgången och inställd i bänk, men efter att verkstaden inte fått den att fungera så skickade jag tillbaka den och ville ha pengarna tillbaka ,det är 12 mån garanti på pumpen . men de vägrar och säger att den fungerar. mekanikerna som dömt ut pumpen är certifierade boschtekniker .
efter veckor med skrivna meddelanden så skickas pumpen (jag gav upp) tillbaka till mig . de skickade inte tillbaka samma pump som jag först fick. varnar er för detta företag . de har tagit 7100 sek från oss och ebay har inte hjälpt till överhuvudtaget.

We have been trying to get warranty on a faulty Turbo.
They don't reply or ask for information they have already been sent.
Then when its decision time no reply at all.
This company has gone down hill rapidly stay away