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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I got opted into a pension that I did not want was not even asked! When I ring to opt out and get a refund! I’m faced with huffing and puffing on the other end of phone! Then told I need to ring bac... Ver mais

Avaliado com 5 de um total de 5 estrelas

Seamless customer service, Becky helped with a couple of swatches for our new Massimo rug, we held onto the one we liked until the rug arrived then returned it for a refund. Couldn't have been easie... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I'm used to dealing with the likes of Conran or Skandium but they have recently been pretty poor on communication so thought I'd try Nest. I have so far in the span of 2 weeks ordered various differ... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

A most pleasant and smooth experience with nest with regards to buying a baixa chair and a noomi chair with footstool. An 8-10 week lead time on the items i purchased was absolutely spot on w... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis
  2. Loja de artigos domésticos
  3. Loja de móveis para cozinha
  4. Loja de Iluminação
  5. Loja de móveis para sala de estar
  6. Loja de sofás

Escrito pela empresa

We sell expertly curated brands that have the same thing in common: they are passionate about producing high quality, innovative and modern design. A small independent, we genuinely love what we sell, we listen and are proud to deliver a personal, friendly service with every purchase.


Informações de contato


3,7

Bom

O TrustScore é 3.5 de um total de 5

181 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 83% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Very happy with the service

I had multiple conversations with the same sales rep before the purchase of two chairs, which was very helpful. I was given a reasonable and realistic timeframe for delivery which turned out to be accurate. The price was better than other outlets. I was very happy with the service.

18 de março de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi SJR,
Thank you for your review, we’re delighted to hear you were happy with our service. We will pass your comments on to our Sales Team who will be more than pleased to hear this. Please do let us know if there’s anything else we can help with.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Great service

Really impressed by the service from Nest, thank you Gemma and Fatima. Delighted with my new Wishbone chairs which arrived very promptly and beautifully packed.

17 de março de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Nicky,
We hope your new Wishbone chairs look perfect in their new home! Thank you for your kind words, Gemma and Fatima will be delighted to hear your feedback. If you need any assistance in the future, we’d be very happy to help.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Positive experience

Ordered some Nikari furniture. Ordering and delivery process all fine and the products are beautiful.

8 de março de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi David & Silvia,
We hope you’re enjoying your new Nikari furniture. Thank you for taking the time to leave us a review, we really appreciate it.
We look forward to welcoming you back as a Nest customer.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Excellent service.

Whilst I called this company by mistake, the response I had was fast and informative. If this is indicative of how they do business I would thoroughly recommend.

4 de março de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi NJ,
Thanks so much for taking the time to leave us a review, we hope you reached the company you were looking for!
Team Nest

Avaliado com 5 de um total de 5 estrelas

As a Korean customer

As a Korean customer, I love NEST. They have good items with reasonable price. But what I love most is the staffs who are very kind and quick response. I have no problem with shopping even my English is not that good.

26 de fevereiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Jiyoon,
Thank you for your review! We’re so glad to hear your kind words about our team. We pride ourselves on our friendly service so this is music to our ears. Please don’t hesitate to contact us in the future if you need any assistance.
Team Nest

Avaliado com 5 de um total de 5 estrelas

A pleasure to deal with

I have now purchased several pieces of furniture from Nest.co.uk. At first, I was a bit apprehensive as these were very high end beautiful pieces and they were to be shipped to Asia during a pandemic. I was very pleasantly surprised with the:
1) Consistently, timely, very polite and customer centric approach of their customer facing staff
2) Very competitive prices
3) Timely delivery on first order (I am awaiting delivery for my second one)
I would specially like to thank Gemma Trebble for helping me seek quotes, changing my order and excellent follow through!

25 de fevereiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Richa,
We really appreciate you taking the time to leave us a review - thank you! It's wonderful to hear your comments, we're so pleased you had a good experience shopping with us and that your first order arrived quickly.
We have passed your comments on to Gemma from our Contracts Team, and she is delighted.
Please do let us know if you require any assistance in the future, we're always happy to help.
Team Nest.

Avaliado com 5 de um total de 5 estrelas

Amazing experience

Ashlee and her team have been nothing short of amazing! I was very happy with the purchase of my furniture and the flat now looks exactly how I wanted...thanks, of course, to the amazing people at Nest. Highly recommend to anyone interested in buying Scandi-inspired furniture.

22 de fevereiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Zlatko,
Thank you for your kind comments, these are great to hear. We hope you're continuing to enjoy your new furniture!
Ashlee will be delighted to hear your feedback - we will be sure to pass this on to her. Thanks again.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Perfect service

Outstanding one-stop-shop for contemporary furnishings. Our sales rep Ashlee was super responsive and helpful and a pleasure to work with. She got us access to material samples, gave useful advice and sourced all the furniture we were looking for at competitive prices. Delivery and installation were quick and easy. A huge thank you to the Nest team!

22 de fevereiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Christian,
Thank you for taking the time to leave us a review. We're so glad to hear your feedback and we will be sure to pass this on to our Sales Manager Ashlee - she will be delighted!
If you ever need any help or advice in the future, please don't hesitate to contact the team, we're always happy to help.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Blazing fast delivery to Asia!

I placed an order for an E15 stool on Tuesday, and received it at my doorsteps in Singapore 2 days later! Nest has been consistently reliable for all my purchases over the years.

18 de fevereiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Shawn,
We're so glad to hear your E15 stool arrived so quickly - great news! We look forward to welcoming you back to shop with us again in the future.
Have a great day!
Team Nest.

Avaliado com 5 de um total de 5 estrelas

I have dealt with Sarah today and she…

I have dealt with Sarah today and she was most helpful! Great customer services!

25 de janeiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Ruth,
Thanks for taking the time to leave us a review! We’re delighted to hear your comments. Please don’t hesitate to contact us if there’s anything else we can assist with.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Sarah was unbelievably quick to respond…

Sarah was unbelievably quick to respond to my email and incredibly thorough and helpful. It made a very positve impression on me and I will certainly keep Nest on my list of favourite go tos.

19 de janeiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi David,
We’re so glad to hear your feedback and will be sure to pass your comments on to Sarah!
If you ever need any help choosing furniture, lighting or accessories, our team will always be happy to assist.
We hope you have a great day.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Excellent service, quick and efficient

I recently ordered some shelves which arrived quickly and packaged brilliantly. Great service when I reached out via online chat to ask a question, will definitely be using the again. Thank you!

14 de janeiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Claire,
We hope you’re enjoying your new shelves! Thanks so much for taking the time to leave us a review, we always love to hear customer feedback.
Please do reach out to the team if you have any further questions, we look forward to welcoming you back as a Nest customer.
Team Nest

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very quick response and helpful email considering I contacted the wrong company your suggestions were very helpful many thanks.

4 de janeiro de 2022
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Elspeth,

Thank you for your review, we’re very glad to have helped you. If you ever need any home accessories, we hope to welcome you as a Nest customer!

Team Nest

Avaliado com 5 de um total de 5 estrelas

Excellent Customer Service

I can't give a review in regards to the products. However, the customer service was excellent!

30 de dezembro de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Margaret,

Thanks for taking the time to leave us a review and please do let us know if there’s anything further we can assist you with in the future!

Team Nest

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

I emailed Nest.co.uk in error over the Christmas weekend when I had an issue with my Nest heating system. Today, despite it being Bank Holiday Monday, a very kind and helpful representative called Ashlee, came back to my email. Ashlee informed me I had come through to the wrong Nest but assisted me by supplying all the contact information and guidance for the correct company - something she didn’t have to do as the two companies are not affiliated. I’ve had no hearing over the Christmas period so this help and information was invaluable and greatly received. Had Ashlee not replied to my email, I would still be waiting on a reply from what I believed to be the correct Nest company and would still be without hearing. On the plus side she also sent me a link to look at the actual products they sell (furniture and lighting) and very pleased to say I will be buying furniture for our home from the in the future! Thank you Ashlee. The best customer see I e I could have hoped for to end off 2021!

27 de dezembro de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Giney,

We’re so pleased to hear your positive feedback, we pride ourselves on great customer service so this is music to our ears.

If you ever need any help choosing furniture, lighting or accessories, our team would be more than happy to help.

We hope you have a great day!

Team Nest

Avaliado com 5 de um total de 5 estrelas

Fantastic customer service!

Today, I received my hanging chairs and they look fantastic. I love them!! I am really pleased with the look, the quality and the high level of customer attention through the whole ordering process. Even though the delivery was longer than I expected, NEST furniture maintained regular email/telephone contact, keeping me up to date on the delivery date. They have been really helpful, polite, positive and genuine. I would recommend NEST furniture to my family & friends.

3 de novembro de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Karen,

Thank you, we’re delighted to hear your comments. Our Customer Care Team pride themselves on their great service and will always be there to assist you in whatever way they can. We’ll be sure to pass your feedback back to the team.

We hope you enjoy your new hanging chairs!

Team Nest

Avaliado com 4 de um total de 5 estrelas

Very happy with the service

Agree with other reviews here - very easy to order and item arrived really quickly. Will use again and the only reason for only 4 stars is because I've only used once.

25 de setembro de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Anthony,

It’s great to hear your feedback, thanks for taking the time to leave us a review.

We hope to welcome you to shop with us again in the future and please don’t hesitate to contact us if you need any assistance.

Team Nest

Avaliado com 5 de um total de 5 estrelas

Purchased a light from Nest and the…

Purchased a light from Nest and the customer service was as good as it gets. From asking questions about the stock levels and product via online chat (which was dealt with immediately by Ashlee), through to order and delivery was nothing short of brilliant, a pleasant surprise in todays world of constant delays and let downs. None of this with my Nest order which arrived exactly when they said it would. I will have no hesitation to use Nest for future purchases if they stock any product I need.

19 de agosto de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi John,

Thanks so much for your review, it’s great to hear your comments. We’re so happy to hear you had a good experience with us and we will be sure to pass your comments on to Ashlee, our Sales Manager, she will be delighted!

Please don’t hesitate to contact us if you ever have any questions in the future.

Team Nest

Avaliado com 5 de um total de 5 estrelas

I bought Vitra heart cone chair from

I bought Vitra heart cone chair from
Nest.
production time is faster than I thought, and shipping and handling was fast and nice. it arrived perfect condition.

19 de agosto de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Silver,

Thank you for taking the time to leave us a review! We’re very happy to hear your Vitra Cone Chair arrived in perfect condition.

We hope to welcome you to shop with Nest again in the future!

Team Nest

Avaliado com 5 de um total de 5 estrelas

Excellent!!

I purchased two Globe Flower pots. I had a query on the sizing and Ashlee responded promptly and found me the information I needed. Delivery was very quick and the planters were very well wrapped. They are exactly as they appear on the website and i absolutely love them! I shall certainly be purchasing more from Nest in the future.

31 de julho de 2021
Avaliação não solicitada
logotipo da Nest.co.uk

Resposta da Nest.co.uk

Hi Susan,

We’re so glad to hear you love your new AYTM Globe Flower Pots, and that they arrived with you safely.

Thanks so much for taking the time to leave us a review, we’ll be sure to pass your feedback on to Ashlee and our sales team who will be delighted to hear your kind words!

We hope you have a great day,
Team Nest.

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