Newblinds.co.uk Avaliações 

2.291
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Certainly do the job! Neat clean lines unobtrusive easy to use Central bracket makes the blind bigger than measured luckily width meant didn’t have to use it Given current windy conditions if you... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I highly recommend these blinds! They work perfectly, and even with the windows wide open, no insects get inside. I have one blind in my bedroom and another one in my bathroom, and I’m very happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Our original order was lost at the factory, so delivery was delayed. However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed. Blind is gre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cortinas e persianas

Escrito pela empresa

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Escrito pela empresa

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(2.291)

221 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Failure to deliver order

I placed an order and attempted to contact them when they did not arrive. You CANNOT speak to anyone and the phone message directs you to e-mail. Very suspicious that there is no way of telephone contact. Very poor and blinds have still not arrive after received a message to say the date they would be dispatched, be very aware of this company.

27 de agosto de 2025
Avaliação não solicitada
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Kevin,

Thank you for the review.

Please accept my apologies that your blinds have been delayed. We have some issues at the moment with staffing, which have delayed our production process on some products.

I can see that you have been in contact with our customer services team who have provided updates when requested by email.

I understand you have once been given a dispatch date and this has passed. My colleagues have been in contact with the factory again today who have confirmed that the order will be dispatched tomorrow.

All of our customer services team work from home currently. They have variable internet speed and background noise especially in the school holidays. As such, during busy summer periods especially, we do ask customers to email for the most prompt response from our team.

I will email you directly regarding your order also.

Please accept my apologies again for the delay.

Best wishes
Tim Pendleton
Managing Director.

Avaliado com 4 de um total de 5 estrelas

Ordered blinds on 12/7/25 to which was…

Ordered blinds on 12/7/25 to which was supposed to take 12-15 working days they arrived 6 weeks later. I am still waiting for a part that was missing from the original order. After a text conservation with the managing director all issues resolved to my satisfaction

25 de agosto de 2025
Avaliação não solicitada
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello June,
Please can you supply your order reference. We do not have an order in that name around the date that you mention in your review.
My email address is tim.pendleton@newblinds.co.uk. I'd like to resolve this for you if you would be so kind as to let me know your order reference or the email address used to place the order.
Many thanks
Tim Pendleton
Managing Director

Avaliado com 5 de um total de 5 estrelas

the item was just what I was looking…

the item was just what I was looking for easily found on site and arrived really quickly

25 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations. :)

Avaliado com 5 de um total de 5 estrelas

Excellent product

The retractable fly screen arrived in perfect condition and was very easy to install, the quality is fantastic.

25 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again. :)

Avaliado com 5 de um total de 5 estrelas

Good quality blinds at a good price

Good quality blinds at a good price. Items came on time. Customer services were also helpful - both before buying the blinds to make sure they would work in our situation, but also to replace rails that for some reason had not been cut to the correct length

22 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Production Difficulties Well Handled

I bought 2 large motorised Venetian Blinds for the kitchen. Now they are up, they look great, and the functionality is exactly what I wanted.
Things can go wrong in any organisation, and there was a long delay between order and delivery. Apparently, this was due to a collapse of the supply chain. The measure of a company is how they deal with customers when things go wrong.
Gemma took control of the situation and provided plenty of information in regular updates. The situation was handled effectively and professionally.
I am about to order a matching blind for another room.

15 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Blinding

Easy to order, very quick delivery, easy to assemble and superior to many others we've tried.
I have a feeling that if I had an issue it would have been swiftly dealt with!

20 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Thank you so much for your kind words! We're thrilled to hear you had a great experience with us. Your support means the world to us, and we can't wait to serve you again.

Avaliado com 4 de um total de 5 estrelas

Easy installation

Easy installation. Normal quality.

5 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

We really appreciate you sharing your review of our service. Thank you!

Avaliado com 1 de um total de 5 estrelas

Ordered almost six weeks ago still no…

Ordered almost six weeks ago still no sign of them. Had to chase up multiple times not really had a satisfactory response and still don’t have the fly screens.

1 de julho de 2025
Avaliação não solicitada
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Emma,
Please accept my apologies that there have been delivery issues with your order.
As explained in our earlier email, your order was dispatch and mis-routed by the carrier. They located the parcel and were due to return to the factory for inspection and re-delivery.
I would have expected this to happen by now, so I will check with the factory as to the status and we'll make contact with you my email.
Please accept my personal apologies for this issue.
Best wishes
Tim Pendleton
Managing Director.

Avaliado com 5 de um total de 5 estrelas

Easy

Easy to order and despatched and arrived quite quickly

14 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Your wonderful review made our day! Thank you for choosing us, and we look forward to continuing to meet our expectations.

Avaliado com 2 de um total de 5 estrelas

Not Recommended

Waited 4 weeks for delivery when delivered it was faulty, managed to assemble the blind even though no instructions were supplied and the assembly video on the web site was for a different fixing system to the one I received !!. The installation instructions were also incorrect but managed to install the blind. Not impressed with the operation of the blind verry clunky and light shows through both sides of the blind would not recommend the blind.

7 de agosto de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hi John,
I'm sorry to hear that there difficulties with the fitting process and that the lead time was longer than the 2-3 weeks quoted.
I can see that my colleague Anna assisted you remotely, and in the end it seems that the issue was resolved. However, you are welcome to contact us should there be further issues.
We do specify on the product page that there will be light ingress around the edges of the fabric between the frame.
Should you have any further questions, please don't hesitate to contact me personally - tim.pendleton@newblinds.co.uk
Best wishes
Tim Pendleton
Managing Director

Avaliado com 5 de um total de 5 estrelas

worth the wait

Worried at first because it took a bit longer to arrive than advertised however it was worth the with. These are not the cheapest but the quality of workmanship is superb. Take the time to measure your recess inside the windows exactly to the MM. it will make your fitting a dream, Two windows in 10 minutes! I used glue for the sides.

11 de agosto de 2025

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