Newblinds.co.uk Avaliações 

2.291
O TrustScore é 4 de um total de 5

4,2

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

Certainly do the job! Neat clean lines unobtrusive easy to use Central bracket makes the blind bigger than measured luckily width meant didn’t have to use it Given current windy conditions if you... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I highly recommend these blinds! They work perfectly, and even with the windows wide open, no insects get inside. I have one blind in my bedroom and another one in my bathroom, and I’m very happy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I recently bought a roller fly screen for our large bifold kitchen window and couldn't be happier. The process to order was super easy and it was also easy to install. The main purpose was to keep our... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Our original order was lost at the factory, so delivery was delayed. However, customer service once contacted were great and ensured a replacement was sent asap, and kept us informed. Blind is gre... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de cortinas e persianas

Escrito pela empresa

The widest range of blinds on the internet! In 1999, NewBlinds.co.uk launched as the UK's first online retailer of window blinds. We are now the most trusted online brand in blinds. At NewBlinds.co.uk, you will find the most comprehensive selection of made-to-measure window blinds and fly screens on the web. From venetian blinds to vertical blinds, to blinds for velux windows and flyscreens. Both manually operated and electrically operated! We have a massive collection of blinds to suit the most discerning taste and requirement. This, combined with the web's most competitive prices, enables us to be sure that you will be able to find the perfect blinds to cater for your taste and budget!

Newblinds.co.uk - Blinds and Fly Screens

Escrito pela empresa

Customer Service
Our reputation is our most valuable asset. Having been selling online since 1999, much of our business comes from referrals by delighted customers. Many of our small team have been with us for years and take customer service to heart.

Informações de contato

4,2

Muito Bom

O TrustScore é 4 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 90% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,2

Todas as avaliações

(2.291)

221 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Received our blinds and they were the…

Received our blinds and they were the wrong size. Ordered a blind at 300cm and they sent me a 30cm blind. The quality of them also isn’t great and the turning handles on them are really poor quality.

I’d much rather a full refund and to send them back but by reading the t&cs this wouldn’t be an option.

4 de setembro de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Natasha,

Thank you for your review.

I can see that you have been in touch regarding the size error on one of the seven blinds that you have ordered.

Please accept our apologies for this. It appears that this is a data entry error on the part of our supplier on receipt of the order. This is being rectified for you.

I note that you have raised the issue of the tilt handle. What I would say is that the venetian blind that we offer is of a specification that around 90% of the industry use for 25mm aluminium venetian blinds.

The majority of aluminium venetian blinds sold in the UK come with a transparent plastic tilt rod, which may seem quite light weight, but it is designed to be unobtrusive. I assume this is the component that you are referring to.

I am out of the office today and tomorrow. However, should you wish to send me any further detail of your concerns, I'd be happy to receive them.

I will email you directly so that you can reply should you wish to.

Best wishes
Tim Pendleton
Managing Director

Avaliado com 4 de um total de 5 estrelas

Great Product, easy to fit.

The order process was very easy, the quality and fit of the product was excellent. The only reason they dropped a star is the delivery time was longer than first advised. But I understand they are working on and are actively improving this issue. I would use again as the communication was good when asked about the delivery.

5 de setembro de 2025
Avaliado com 2 de um total de 5 estrelas

Order for blind and flyscreen placed on…

Order for blind and flyscreen placed on 22nd August. Flyscre5was delivered promptly.
3 weeks later the blind has still not been dispatched.

12 de setembro de 2025
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Stephen,

Thank you for your review.

The fly screen was advertised on a lead time of 2-3 working days, hence this arrived quickly.

The other product was advertised at 12-15 working days, which is up to 3 weeks, which is why this blind took longer. It has been dispatched today.

Taking into account weekends and bank holidays, Monday will be the 15th working day. So your blind will be delivered within the quoted lead time.

I hope this clarifies matters for you. I will contact you directly by email with the tracking information. And if you have any further questions, you can reply to me directly.

Best wishes,
Tim Pendleton
Managing Director.

Avaliado com 5 de um total de 5 estrelas

Fly free zone!

Everything was as promised. Notified 2 days before delivery and on the day of delivery with options for not being home. They allow us to leave French doors open and not be bothered by flies. Allows you to see out and sort of finishes the doors. Good quality.

5 de setembro de 2025
Avaliado com 3 de um total de 5 estrelas

Great product

Great product. But what a knightmare getting it !! First of all it seems all the staff either left or went on holiday for the summer, there busiest time, we were informed of this delay, fare enough, we all need a holiday. First they sent the wrong size blind , 400mm to long and after checking, not my mistake. Then they sent the correct width blind, which was great but no side runners, so I had to contact them again to send them . This whole process took two months . Then the company specify that their goods can't be left at your front door, which you kind of understand but if you're at work all day you miss the delivery's, ( they only do three) so you have to do the 30 minite drive to the package centre, so yes I had to do this three times , In total three hours of driving .
Do I need more blinds , yes , Will I be ordering from them , No .
The only plus point is the lady answering the emails , she is very prompt and helpful.
Shame

22 de julho de 2025
Avaliado com 1 de um total de 5 estrelas

Extremely disappointing experience - wish I’d gone elsewhere

I ordered three custom blinds and a remote from NewBlinds.co.uk and have had a very poor experience from start to finish.

The website promised delivery in 3–4 working days, but the blinds took weeks to arrive with no dispatch confirmation and multiple emails required just to get a basic update. When they did arrive, the blinds were incorrectly sized (despite me providing accurate recess measurements), making them unusable for the intended windows. On top of that, the quality was disappointing – frayed fabric edges and uneven cuts.

To make matters worse, I also ordered a remote over a month ago, and despite chasing several times, I’ve still not received it. No tracking information has ever been provided and communication has been very slow throughout.

I really wanted to support a smaller business, but this whole process has been frustrating, time-consuming and disappointing. I’ve had to try and repurpose some of the blinds elsewhere in the house just to salvage something from the order. No resolution was offered apart from ordering more blinds at a discounted rate.

Based on my experience, I can’t recommend this company and wouldn’t use them again.

1 de setembro de 2025
Avaliação não solicitada
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Chris,

Thanks for your review.

I'm disappointed to receive this feedback for a number of reasons.

I acknowledge that the blinds were late in arriving and we were in communication about this with you.

The blinds were advertised with 3-4 working day delivery and were dispatched on the 6th working day. One of the boxes was then misrouted by DX and arrived later than the other.

I understand that delivery was later than promised and I apologise. My team assisted as best as they could with the DX issues.

Once the blinds had been delivered, we received your emails regarding the sizes and quality issues.

We asked to collect the blinds so that they could be checked for size and amended/remade if required.

However, you proposed keeping them and repurposing them.

You also suggested that this being the case, we could offer a discount on further blinds.

Your review is misleading because it implies that we refused to address the issue that you raised, and this is not the case at all.

In relation to the handset, I can see the factory dispatched the item to you, but it wasn't received. They have dispatched a second one to you by royal mail and my colleague Anna will send you the tracking information.

As mentioned above, we'd be happy to check and resolve any issues with the blinds. This offer is still open. But I would like to emphasise that you declined this solution in the first instance.

I will make contact with you directly to assess the best way forwards.

Best wishes
Tim Pendleton
Managing Director.

Avaliado com 5 de um total de 5 estrelas

Excellent

Albeit some miscommunication regarding delivery date which was resolved efficiently & expediently, everything went smoothly, we received everything we ordered which was of good quality, fit perfectly and works superbly. excellent service.

7 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Blinds look great

Blinds look great. Took a little longer than expected to arrive but that may be because they didn't have all the info they needed for sizing. I would use this company again.

21 de agosto de 2025
Avaliado com 5 de um total de 5 estrelas

Window Fly Screen

I ordered a fly screen recently for my bedroom window the quality is excellent and great price to. It was really easy to install. Would highly recommend. Will be purcashing again. Thank you.

28 de agosto de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Poor follow-up servive

We have used this company many times, so decided to use them again for a blind on our high up, diffcult to access window on the stairs/landing. With some emailing back and forth we worked out to get a blind with a longer chain so we could operate the blind from the stairs. (we didn't want a remote operated blind as this would also be difficult to manage). The order was placed and paid on 03/07. By end of July still no blind. I had to chase them at least 3 times via email as I got no response on the phone. We then received the blind on 08/08 and the longer chain had not been delivered. As of today - 27/08, still no chain has been received. I have emailed them 4 times, left phone messages. I have been told that the factory is actioning this, but still no chain which makes the blind useless. Blind looks great and is good quality, but the follow up process is so frustrating that I don't think I'll order anything else from this company.

27 de agosto de 2025
Avaliação não solicitada
logotipo da Newblinds.co.uk

Resposta da Newblinds.co.uk

Hello Kirsten and Patrick,

Thank you for your feedback. It's much appreciated. I do understand and share your frustration.

I have had a look through the correspondence and can see that you had some discussions with myself and Gemma prior to placing your order about the best control method and appropriate (legally compliant) chain length.

I can assure you that despite the blind being delivered late, the instruction regarding the longer chain was passed to and acknowledged by the fabricator.

Upon notification that the chain length had not been manufactured correctly, a new side winder was sent and posted personally by their factory manager.

We have asked for another one to be sent by tracked delivery and the factory manager has confirmed back to Anna that this will happen.

I am going to follow up with him myself now and will ask for tracking details that we can send to you also.

I'm so sorry for the initial delay and that for some reason the replacement side winder has not made it to you.

I'll contact you directly by email also.

Best wishes
Tim Pendleton
Managing Director

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