New Cakes Avaliações 

They have been incredible very supportive and very accommodating, I gave them two days notice and they produced the goods in less than 48hrs I have it at my home address the design and taste is out this world can’t recommend enough

I purchased a rowing cake for my son's 18th.
The cake arrived on the correct day but was damaged (oars and one arm had fallen off). Thankfully, we were able to mend it ourselves with sugar syrup.
The cake was not personalised as requested e.g. wrong colour outfit (why ask how you would like it personalised and then not do that).
The two candles (a 1 and an 8) were different brands and sizes so we had to replace these.
I emailed New Cakes and received a response saying they would look into this. Despite chasing, there was no further response.
The cake tasted fine, but the overall experience was poor, particularly given the cost.
would not recommend.

Great experience, great taste, looked fab!

Wow, what a fantastic cake!
The brief was to match my camera and it ticked all the boxes. Everyone loved it, tasted amazing and looked fantastic.
Will definitely be ordering again!

Excellent service.
Ordered the Nike Trainer cake and it was both made with precision and tasted nice too. Next day delivery. Arrived before 10.30.
I will be using New Cakes again!

I had a cake ordered for a birthday, but the birthday girl has fallen ill, so petty was cancelled. At super short notice I asked if it could be delivered on a later date. The team told me that the cake was made but they would donate it to charity and make me a new one free of charge for being a valuable customer! Truly did not expect that. I have bought cakes for years and will continue to do so as they are the best cakes ever!!! Wonderful backing and hugely talented decorators! BUY A CAKE!!!

Booked a horse themed cake very last minute and couldn’t have been more happy with the results. They were able to include my requests like long hair on the model and delivered the cake on time the following morning - very well packaged and presented. The birthday girl was very pleased and the cake was centre stage on her social media updates from the day.

Was very disappointed. When cake arrived was so scarce with everything. Only 14 flowers on the top instead of the 24 pictured and no where near the amount of leaves. There was no flavouring in the buttercream which we paid extra for. Luckily paid via PayPal who awarded us a full refund. There was no way to speak to anyone even though there was a phone number which nobody answered, no email reply and no person on the chat box. Hence no way of returning or getting a replacement. Because of this we ended up spending more money to make the cake look reasonably suitable. I would encourage anyone to use PayPal with what seems to be a conveyor belt company. It’s a shame trustpilot does not have the facility to upload pictures. :(

We wondered was it worth the risk. It was not. Cake arrived ok, but looked nothing like the picture. Very disappointing. Was supposed to be an arm lifting a weight and instead just looks like a giant smudge. No reply from customer support! Have tried calling and emailing but no response. Will not use again.

My mum ordered a cake for an anniversary. It came and didn't look like the pictures. There was no were near as many flowers around the edge, the sides had messy blobs of icing instead nice decorative icing shown in the picture and it came really damaged. I had to go to my mums and spend a couple of hours fixing the cake with flowers, icing and embellishments bought from hobby craft and the supermarket.
Very disappointing, ended up getting a refund via PayPal luckily as send pictures of what it was meant to look like and how it came.

Fabulous, tasty and beautiful cake for our Diamond Wedding which everyone really enjoyed.
Thank you New Cakes.

Have used this business for years for my children's cakes. I would not go anywhere else! The cakes are amazing and so are the staff. They listen to what you would like and always do their utmost best to achieve it. Cannot rate them highly enough. I would always recommend New Cakes if you want something special.

Use New Cakes all the time. Great quality cakes and very efficient with delivery and service. Well recommended.

I ordered a dinosaur cake for my grandson's 3rd birthday, it was so realistic that he thought it was a toy and didn't want anyone to eat it! However when he finally agreed for us to cut it he couldn't get enough cake, it was delicious! Thank you Shay and team for your amazing service and your high speed dash down the M4 to Cardiff. Would use again and feel I can recommend with confidence

Shay saved the day.
I previously ordered one for today and dropped it last night and ruined it.
Shay saved the day and had one out to me in the morning at 10 am...

Terrible experience. Ordered a cake for delivery on 25th July for an event on 26th. Order showing as placed but not dispatched so emailed the company only to be told there was a delay with my cake and they would get it prepared to be sent on 26th, then told there was no guarantee of delivery before the event started at 1pm, then they couldn’t even issue as they had no time to make it ahead of the pick up. When questioned they said it was an issue with courier however order was never showing as being dispatched. Terrible experience and will never use again. Left scrambling around trying to organise a cake the day before the event

I have used Newcakes for both my children’s birthday cakes for the last 4 years. They have always been professional, efficient and responsive. The cakes look amazing and the taste is wonderful! I will continue to get these lovely cakes for many more years.

This is the second time I’ve bought a bespoke cake from this company and I have to say that I wouldn’t hesitate to order from them again!
Dealing with Shay has been very good and although sometimes communication can be slow, on the whole it has been an absolute pleasure.
The first cake was for my son’s 21st birthday party and we wanted a variation on one of the cakes they did: The drunk student and after discussing how I wanted it, I was delighted by the end result. The cake was very well packaged and arrived on time and fully intact and was a real showpiece.
The second cake was more recently for my wedding. This was a totally bespoke cake and I had very specific requirements. Shay patiently looked at my pathetic diagram and listened carefully to my needs and after exchanging some photographs and agreeing on a price the cake was made. Unfortunately, this time around the cake was not delivered on time but was delivered later on in the day than I was expecting. Some of the box was damaged but not the cake because of how carefully packaged it was!! However, due to the heat of summer and the delay, the writing on the cake was smeared which was such a disappointment. Also, two key elements of the cake were missing which was extremely sad as they were very important to me. Finally, the cake was dry and the layer of strawberry jam was almost invisible along with fake vanilla buttercream even though I had asked for real buttercream! The cake was stunning to look at and even very fine minute details were added that blew me and everyone else away. The details in my dress were captured perfectly and all my guests were asking where I had got this showstopper of a cake from. This was more a piece of artwork than cake which was okay but not what I should have been given. I gave this feedback to Shay who was very gracious and took it all onboard. I totally recommend this company and will be ordering many times from them again as I’m sure they will have taken on board my comments and will improve their products. I may also add that their turnaround times are fantastic.

Ordered the rowing cake for my son’s 18th who is a keen rower. The cake was brilliant, I sent pictures of his clubs uni and they incorporated all of this into the cake, which made the cake completely bespoke. Delicious taste too…loads of positive comments from guests. And it travelled 200 miles and arrived unscathed! Thanks very much!

A delicious cake, beautifully designed!
The owners were very responsive and accommodating and were able to make the cake at the last minute. Would definitely use again!