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Newpay Avaliações 

209
O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

This was one of the easiest accounts to set up. I was enticed by various offers ranging from pay in 3 6 or 12 months. My offer was interest free. Here’s the good part in my opinion. I never set up a d... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

NewPay still haven't replied to my complaint or dispute. This is despite then replying saying a "specialist team would contact me" I am still moving forward with my complaint to the FCA as this co... Ver mais

Avaliado com 5 de um total de 5 estrelas

I found myself purchasing something of greater value last week, & it was definitely best purchased via the finance route. I didn't even consider elsewhere because Newpay had a 0 percent interest paym... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

These people are scum bag, screw you over tactics, I’m reporting to watchdog and ombudsman your disgusting tactics. Don’t ever have anything to do with this company

A empresa respondeu

Detalhes da empresa

  1. Serviço de pagamento

Escrito pela empresa

Newpay is a digital credit account that allows you to break your online purchases into fixed monthly payments wherever you see the logo. Representative 24.9% APR (variable). NewDay Ltd. Subject to status. 18+. UK only. T&Cs apply."


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

209 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

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Como esta empresa usa o Trustpilot

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3,7

Todas as avaliações

(209)

47 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

I love my NewPay account

I love my NewPay account

30 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hi Nick, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Avaliado com 5 de um total de 5 estrelas

EXCELLENT SERVICE AND A EXCELLENT WAY…

EXCELLENT SERVICE AND A EXCELLENT WAY TO BUY THE ITEMS YOU REALY WANT BUT CANNOT AFORD TO PAY ALL IN ONE GO ALSO YOU ARE THE ONE IN CONTROLE OF YOUR SPENDING AND YOU CAN PICK THE OPTIONS THAT NEWPAY OFFER YOU AND REMEMBER ITS VERY HARD TO GET CARRYED AWAY SO IF YOU THIS YOU ARE GOING TO SPEND TO MUCH THE OTHER OPTION THAT NEWPAY OFFER IS YOU CAN ;PUT YOUR OWN SPENDING CARP ON YOUR NEWPAY ACCOUNT AS I SAY EXCELLENT SERVICE THANK YOU

24 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hi Paul, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful

16 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hello Jeff. Thanks for leaving a review. It's great to hear that you've had a wonderful experience with us. Best, Audrey

Avaliado com 5 de um total de 5 estrelas

Excellent service.app is so easy to use…

Excellent service.app is so easy to use and you always know where you stand

10 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hi,

We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊

Best,

Stephanie.

Avaliado com 5 de um total de 5 estrelas

Happy…

From start to finish so simple and easy transaction

10 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hi Peter, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan

Avaliado com 5 de um total de 5 estrelas

Easy to deal with

Easy to deal with

3 de abril de 2024
logotipo da Newpay

Resposta da Newpay

Hi Mr. Smith, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan

Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent! Really got me out a hole!

30 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hello Garry. Thanks for leaving a review. It's fantastic to hear that you've had a positive experience with us. Best, Audrey

Avaliado com 5 de um total de 5 estrelas

Good company but limited amount of…

Good company but limited amount of stores you can use it in store list needs to be updated as half of the don’t take Newpay any more

27 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hi Everett,

Thank you for taking the time to leave us a review. We're excited to have you on board 😊

Best,

Stephanie.

Avaliado com 1 de um total de 5 estrelas

Utter utter shambolic experience. DO NOT USE

Tried to apply finance but what an utter shambles the website/app is. You fill out the form and it take you back to the main screen. Fill it out again and you repeat as it doesn’t have any information to guide. Meanwhile emails are being sent to you saying you have applied for finance so multiple searches are being conducted when you actually haven’t done anything that to just move on to the next step. You use the link to one of the 5 emails that said you got pre approved. Follow the links takes you back to the main screen. Unless you have the website open before you click new open in a different tab then I’m convinced it will NOT work. I must of tried everything even tho it should of been so so simple. Now I must have atleast 5/6/7 searches on my credit file. Absolutely useless company. DO NOT USE. It’s literally rated 2.8 that’s horrendous ! And some of these 1 star reviews are this month !!! I’d give a -5 if I could.

21 de março de 2024
Avaliação não solicitada
logotipo da Newpay

Resposta da Newpay

Hi Matthew, I can assure you that we're a company that prides ourselves on a high level of professional service. I apologise that you feel this has not been your experience in regard to this. Best, Elan

Avaliado com 4 de um total de 5 estrelas

It a 4 star at the moment I have not…

It a 4 star at the moment I have not started paying yet that why its not a 5 yet but at the minute it's been good just waiting for goods to come and then my first payment is 3rd of May so we will see how that goes through then if OK it will be a 5☆ it's all good at the minute

16 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hi Michael, Thank you very much for the lovely review. 😊 Best, Elan

Avaliado com 5 de um total de 5 estrelas

First time customer, so far can only say I'm pleased with the service

I'm a new customer & haven't been using the company for long, so far I can't find anything to criticises them with. I'm happy I was offered 6 months interest free to pay for my purchase & didn't have to pay the 1st installment straight away & after my purchase arrived, I only then received an email to download the app & then was given the choice when I was to pay my 1st installment. So far, very pleased.

13 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hi David,

Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊

Best,

Stephanie

Avaliado com 5 de um total de 5 estrelas

Well I was approved very quickly for…

Well I was approved very quickly for the item that I couldn’t afford to pay for in one and struggled without it

13 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hi Angelika,

Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊

Best,

Stephanie.

Avaliado com 5 de um total de 5 estrelas

Amazing and efficient

Amazing and efficient, I highly recommend

13 de março de 2024
logotipo da Newpay

Resposta da Newpay

Thank you very much for the lovely review. We are happy to hear that you are enjoying our services 😊 Best, Elan

Avaliado com 1 de um total de 5 estrelas

Terrible company

Terrible company. I received a notification saying the application had been approved then an email saying it was under review. At the same time I received a text saying I had to go back to the retailers site to complete however there was nothing to do when I went back into the site. After receiving this I did not hear a thing about whether it had been approved or not. I must add I have a very high credit score and don’t normally get rejected from finance.

3 de março de 2024
Avaliação não solicitada
logotipo da Newpay

Resposta da Newpay

Hi Darrin,

I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above.
Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0330 838 0170 at your next convenience. The team will be happy to help. We hope to hear from you soon so that we can get this resolved for you.

Best,

Stephanie

Avaliado com 5 de um total de 5 estrelas

Easy to use and pay with

1 de março de 2024
logotipo da Newpay

Resposta da Newpay

Hi Anthony, thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Thanks, Michelle.

Avaliado com 1 de um total de 5 estrelas

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

BE AWARE, I MISSED PAYMENT WILL END ALL PROMOTION OFFER.

I’ve had Newpay for about 2 years now, built up £1,000 over that period.

I’ve purchased 5 different items all totalling £500 and was paying £50 a month zero percent interest.

I thought I’d check the app to see how it’s been doing and to my surprise I had messages from Newpay telling me that I missed 1 payment and now my promotional offer has been cancelled on all of those items. I was given 48% interest rate. I didn’t receive an email and was oblivious that I was only paying the interest each month not the actual product I purchased. On my end I had plenty of money in my account and sent statements to prove this. They still said it was my fault so in that case I paid the full remaking balance and cancelled with them.

Please don’t waste your time.

31 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

You try to purchase an item

You try to purchase an item, it states you have been accepted for credit then when it comes to completing your purchase it states they have to review your application. You end up waiting for days only to be told that your application has been unsuccessful. What a massive faff for nothing. AVOID AVOID AVOID!!!!!!

20 de fevereiro de 2024
Avaliação não solicitada
logotipo da Newpay

Resposta da Newpay

Good Afternoon,

Unfortunately pre-approval does not guarantee acceptance. When checking eligibility online, we advise that this is not a guarantee of acceptance or an offer of credit, as an application would involve a credit check.

In addition, we could carry out fraud, identification, and other checks. I’m very sorry for any disappointment.


Many thanks,
Kenith

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