Requested an exchange never received assistance.
Received a pair of boots as a gift. When I opened the box there were 3 issues. 1- a sticky discolored spot at the top of one shoe, a hole in the material, and some discoloration in one spot. The person that purchased the boots requested an exchange. They asked for pictures. To confirm the boots had not been worn as well as the damaged areas. She submitted pictures with explanation.. they replied asking her what was the problem. The boots were purchased 8 June, delivered 14 June. Email sent shortly after 14 June. Its now 11 July and nothing has been done.








