The NHBC handled my damp issues brilliantly. From claim submission though the process and contact throughout. My case handler, Claire, was very supportive and also very good at giving the builders a b... Ver mais
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Veja o que dizem as avaliações
It’s companies and people like this that remind you, you have no chance holding big companies to account who refuse to fix issues they are responsible for. If you are ever unlucky enough to have to de... Ver mais
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I called NHBC customer service today and spoke with Vicky. I was thrilled to say that Vicky is probably one of the best customer service representatives I have interacted with. She patiently arran... Ver mais
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Very pleased with the speedy response to my claim. All the workmen were very helpful and polite. The only reason for the missing star is that I was given no warning on the last few visits they just ar... Ver mais
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Detalhes da empresa
Escrito pela empresa
NHBC is the UK’s leading independent provider of warranty and insurance for new-build homes. We are a non-profit distributing organisation with no shareholders and operate independently of government and the construction industry. Established in 1936, our purpose is to raise standards in home building by championing high-quality homes and to protect homeowners. Our warranty and insurance products typically cover the first purchaser’s deposit between exchange and completion, and then provides cover for the home for a further ten years, split into a two-year builder warranty and then eight years of insurance cover. At any given time, around 1.5 million homes are covered by NHBC. In the past year, we have helped over 6400 homeowners repair their homes. Find out more about the cover we provide, how we raise standards in home building and protect homeowners at nhbc.co.uk’
Informações de contato
Davy Avenue, MK5, Reino Unido
- nhbc.co.uk
3,7
Bom
612 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 70% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
The company carried out repairs very efficiently
The company carried out repairs very efficiently and promptly after their initial evaluation of the problem. Scaffolding was removed afterwards quickly allowing us to return at last to normality.
1 de maio de 2026
Resposta da NHBC
Thank you for taking the time to share your positive feedback.
We’re very pleased to hear that the repairs were completed efficiently and promptly following our initial assessment. We’re also glad the scaffolding was removed quickly, helping you get back to normal. Your feedback is much appreciated. Thanks Anne.
Acceptable outcome eventually. Don't be fobbed off.
Once the repair works were carried out, the standard was acceptable. The people I spoke to were polite and professional. The problem is, I had to be persistent to get them to listen. Their first defence reaction of saying the water ingress was down to us, is unacceptable. I hate to think how much the work would have cost, if I had been less persistent. Their first response should have been to inspect the property, the water ingress and the damage.
1 de maio de 2026
Resposta da NHBC
Hi HCC Barton. Thank you for your feedback. While we’re pleased the repairs met an acceptable standard, we’re sorry you had to be persistent to have your concerns properly addressed. We’ve shared this internally so we can improve how we support customers from the outset. Thanks, Anne
Very professional
They listened to the problem and immediately proposed a solution.All the advisors were very empathic and professional.
17 de fevereiro de 2026
Resposta da NHBC
Hi Robert. Thank you for taking the time to share your positive feedback
We’re glad our team listened, acted quickly, and supported you with empathy and professionalism. Thanks Anne.
Excellent service from NHBC
Excellent service from NHBC. I had a problem with my roof so contacted them. They explained the process for getting it repaired and were professional, helpful and stayed in contact throughout. I was highly impressed with them.
21 de abril de 2026
Resposta da NHBC
Thank you for taking the time to share your positive experience.
We’re really pleased to hear that our team was able to support you through the process and keep you informed throughout. Your comments mean a great deal to us, and we’re glad we could make a positive difference. Thanks, Anne
Resposta da NHBC
Hi Sally. Thank you for taking time to share your experience. We are so glad to hear of the satisfaction with our service and how quickly we were able to assist. Many thanks, Chris.
Even though my house is over 10yrs old…
Even though my house is over 10yrs old and had had a previous repair to the bay window done, they have returned to fix it again. Great result and fantastic service.
26 de abril de 2026
Resposta da NHBC
Hi Russell, thank you for taking the time to share your positive experience.
We’re pleased we could return and resolve the issue with your bay window, and that you were happy with both the result and our service. Thanks, Anne
Resposta da NHBC
Hi Bernard,
Thank you so much for taking the time to share your positive experience.
We’re really glad you found our service professional.
Thanks, Chris
They helped a lot with the case and…
They helped a lot with the case and infromed me in every stage. I didn't need to deal with the construction companies.
24 de abril de 2026
Resposta da NHBC
Hi SB. thank you for taking the time to share your positive experience.
We’re glad we could keep you informed throughout the case and handle everything with the construction companies on your behalf. Thanks Anne
Excellent communication
Excellent communication, work carried out swiftly and to a high standard.
23 de abril de 2026
Resposta da NHBC
Hi Jonathan,
Thank you for taking the time to share your positive experience. We’re really glad to hear everything was communicated clearly and works were completed promptly and to a high standard. Thanks, Chris,
Great communication
Great communication, excellent customer service with knowledgeable Claims Handlers.
23 de abril de 2026
Resposta da NHBC
Hi Bob, thank you for taking the time to share your positive experience.
We’re really pleased to hear that you found our Claims Handlers knowledgeable and that you experienced great communication and excellent service throughout. Thanks, Anne
Successful application
The representative was extremely understanding and made me feel she genuinely wanted to help.
22 de abril de 2026
Resposta da NHBC
Hi Bryan. Thank you for sharing your experience. We’re delighted to hear that the handler showed understanding and was eager to help. Thanks, Chris.
Professional & efficient staff…
Professional & efficient staff throughout the process.
18 de abril de 2026
Resposta da NHBC
Hi Ms MG, thank you so much for taking the time to share your positive experience.
We’re pleased to hear you found our staff professional and efficient. Thanks, Anne
Mouldy loft, builders fault, my problem.
Bought a new build with NHBC sign off and warranty.
2 years down the line I have a mouldy loft. NHBC sent someone out to inspect and confirmed 3 things were done out of compliance and have caused the mould. However, because I am out of the initial 2 year period, they are not technically obliged to do anything about it - so they're not.
How am I meant to spot and report mould in my loft within the first 2 years? It has taken time to grow. I am now left with this problem and figuring out how to sort it myself.
NHBC have been absolutely useless. Their inspectors obviously dont inspect properly, and their sign off and warranty is worth less than the paper its written on.
20 de abril de 2026
Avaliação não solicitada
Resposta da NHBC
Hi. Thank you for sharing your experience. We’re sorry to hear about the problems you’ve experienced and your dissatisfaction with NHBC. If you would like a member of our complaints team to look into this for you, please reach out to us via www.nhbc.co.uk/contact/complaints. Thanks, Chris.
NHBC helped move things forward
I contacted NHBC as Redrow were failing to rectify some significant issues. The staff I spoke to at the NHBC were incredibly helpful. I had put off contacting the NHBC as a few staff at Redrow had mentioned that the NHBC is a waste of time, but I found them to be very helpful with my issue, and I don't believe the builder Redrow would have rectified the issue if I hadn't approached the NHBC. I would urge all homeowners to contact the NHBC and not believe what builders and contractors are saying about the NHBC not being able to do anything.
2 de setembro de 2025
Avaliação não solicitada
Resposta da NHBC
Thank you for your positive feedback. We’re pleased our team was able to support you and help progress your concerns. We appreciate you encouraging other homeowners to contact us if they need independent assistance. Thanks Anne.
Amazing service
Amazing service.
I spoke with Tonica today who was polite, very professional and super effective sending the doc straight away. There was no wait time in the queue. Excellent service
16 de abril de 2026
Avaliação não solicitada
Resposta da NHBC
Hi Sabrina, Thank you for taking the time to share your feedback.
We're really pleased to hear that Tonica provided such a prompt and professional service. We'll be sure to pass on your kind comments. Thanks, Anne
Resposta da NHBC
Hi Mr Fontaine, thank you so much for taking the time to share your positive experience
We are really glad you found the process so helpful. Thanks, Anne
Resposta da NHBC
Hi, thank you so much for taking the time to share your positive experience.
We’re really pleased to hear that you felt supported. Thanks, Chris
Apart from the phone call at the very…
Apart from the phone call at the very start when I was patronised and told to “manage my expectations” the experience has been faultless. Regular updates and professionalism. Quick acting on the problem and fast payment. Very grateful. Thank you!
9 de abril de 2026
Resposta da NHBC
Hi Jenny. Thank you for taking the time to share your experience.
We’re delighted to hear that in the main your experience was faultless, with regular updates, professionalism, and a quick resolution. Your comments regarding the initial phone call have been noted and we appreciate you bringing this to our attention. We will pass this on to the claims department, so we can continue improving the service our customers receive. Thanks Anne
Resposta da NHBC
Hi Pedro, thank you so much for taking the time to share your positive experience.
We’re really pleased to hear that you felt fully supported and received great customer service. Thanks, Chris
Quick and easy help and support.
10 de abril de 2026
Resposta da NHBC
Hi Caroline, thank you so much for taking the time to share such a positive experience.
We’re pleased to hear that your claim was handled so quickly and you felt fully supported. Thanks, Chris
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