Such a lovely brand. I purchased a men’s bracelet and absolutely fell in love with its unique design, which really stands out from other products on the market. The bracelet looks and feels incredibly... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Back in 2019 my wife gave me a Dorje Flatbed bracelet in Blue Tiger Eye and gold for my birthday, I've worn it practically every day since, three weeks ago I accidentally pulled too hard on it an... Ver mais
A empresa respondeu
Nialaya for the W!! Absolutely love my two pieces collected (Blue Lapis Stud Bracelet & Gold CZ Panther). They compliment other bracelets well and work even better as singular pieces. The customer... Ver mais
A empresa respondeu
I've had a wonderful experience with Nialaya, both in terms of their jewelry and their customer service. After owning my ring for about a year, I noticed that one of the stones had fallen o... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Danish-American founder Jannik Olander started Nialaya as a tribute to a Shaman he met on a life-changing journey through India. Inspired by spiritual insight and a deep belief in energy healing, he returned to Los Angeles with a vision: to create meaningful jewelry that channels personal power and intention. Rooted in a “Handmade in Hollywood” ethos, every Nialaya piece is crafted by hand in the brand’s Los Angeles studio using carefully selected pearls, gemstones, beads, sterling silver, stainless steel, leather, and precious stones. What began as a small collection sold to a renowned boutique in Beverly Hills quickly caught the attention of Hollywood’s elite. Nialaya soon became one of the most celebrity-endorsed jewelry brands in the world. Since opening its flagship store at 8215 Melrose Avenue in 2010, Nialaya has grown into a globally recognized name. From Los Angeles to Tokyo, its bold, boho-luxe designs have become symbols of individuality, style, and spiritual depth — more than jewelry, they are statements of purpose.
Informações de contato
8215 Melrose Ave, 90046, Los Angeles, Estados Unidos
- 310-499-7162
- customerservice@nialaya.com
- nialaya.com
4,6
Excelente
165 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great product
Great product. Very helpful employees. I’ll continue to be a customer well into the future.
23 de junho de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Nicholas, Thanks so much, we are so happy to hear You had a great experience. Best Team Nialaya
customer service
I contacted customer service by email for a complaint about my Necklace I bought 1,5 years ago in their LA store. Since I’m not located in LA but in Europe, it wasn’t that easy to go to back to the store. Evelyn was very kind and helped me very friendly. She offered me so send a replacement which I really appreciate!! Perfect service. Thank you so much again, Evelyn.
I own several more necklaces from nialaya, and I really love the brand and quality!! And in the rare event there is something wrong, now I can tell you they will solve it quickly and very customer friendly!! even if you live thousands km away.
17 de junho de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Karen, Thank you so much for your kind words and for taking the time to share your experience. It means a great deal to us that you have been a loyal Nialaya customer and own several of our pieces. While we always strive for perfection, jewelry is handmade and occasionally issues can arise. When they do, our goal is simple: take care of our customers quickly, fairly, and with a personal touch. I am especially happy to hear that we were able to assist you and turn the situation into a positive experience. I will make sure my team sees your wonderful feedback.
Thank you again for your trust in Nialaya and for supporting our small hand make Jewelry business all the way from Europe. We truly appreciate it and look forward to serving you for many years to come. Warm regards, Jannik Olander / CEO.
Two bracelets fell to pieces within a day, told to repair myself and I'll get a discount on the next 🤯😂.
UPDATE
It's interesting that you can tell a lot about a company and how they respond to feedback, I'm updating this review after reading there hilarious response below 😂😂😂.
I had two bracelets fall to pieces within a day, I was told to repair them myself and I'll get a discount on the next one 😂😂😂. They called that a 'gesture of goodwill'🤯. I wasn't happy and according them I'm hard to please 😂😂😂.
Can anyone imagine buying an iPhone, it failing on the first day, Apple replaces it, and that also fails, and then Apple's response is to go and repair it yourself and they'll get a discount on their next iPhone - and they call that a 'gesture of goodwill'😂. Oh, and if you're not happy about that, they accuse you of being hard to please 😂😂😂.
That's essentially what Nialaya Jewelry done for me and it's the funniest customer service ever 😂😂😂.
ORIGINAL REVIEW
I wanted to share an honest and, as far as possible, objective review of my experience with both the products and customer service.
In short, I have now had two bracelets fall apart within days of wearing them. The first was replaced, which I appreciated. However, when the replacement also failed almost immediately, the response was that I should pay to have it repaired myself, with a 30% discount on a future purchase offered as a gesture of goodwill.
That feels rather bizarre. The product failed twice, yet I am expected to spend my own time and money putting it right. Offering me a discount on another product after two faulty bracelets does not feel like going the extra mile.
My experience was as follows.
I bought a Blue Lapis bracelet, but it was faulty almost straight away. Within around five minutes of wearing it, the clasp came off and the beads went everywhere. I then had to pay a jeweller to add some beads back on and repair it.
To be fair, they did send me a replacement free of charge, which I appreciated.
Unfortunately, the replacement bracelet also fell apart within about a week. I was simply sitting at my desk when I noticed the clasp had failed again, and the beads were once more scattered everywhere.
When I raised this with the CEO, the first response was to ask whether I had been using it incorrectly, which I found odd given that it is a bracelet. I am not sure how one uses a bracelet incorrectly.
The proposed solution was then for me to have the bracelet repaired myself, at my own inconvenience and expense, while being offered 30% off a future purchase - which he considered an offer of goodwill.
Overall, I am disappointed, especially when I can buy a similar product on amazon for 20% the price of these.
8 de junho de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Mr PG.
Thank you for your kind review.
I must admit, after 17 years in business, I was surprised to read it.
For context, when your first bracelet broke, we shipped a replacement free of charge the very same day. No forms, no returns process, no arguments. We simply made a new bracelet in Los Angeles and sent it to you immediately.
Interestingly, after the replacement had already been shipped, you (SUDDENLY) informed us that the original bracelet had been repaired and asked whether you could receive a different color instead. Unfortunately, by that point our team had already handmade and shipped the replacement.
What surprised us even more was that the replacement bracelet reportedly also failed shortly thereafter. In all our years of making jewelry, seeing the same issue occur twice for the same customer is exceptionally rare. That is why I asked questions about how the bracelet was being worn—not because I was accusing you of anything, but because I was genuinely curious how lightning had apparently struck twice.
As for the comparison to a £20 Amazon bracelet, I will leave that one for readers to decide. We are a small company that handcrafts jewelry in Los Angeles using natural gemstones, and I suspect Amazon's production process may look slightly different than ours. But if it makes you proud and feel good to wear $20 Amazon Jewelry then you should "Go 4 it" :-) I would also note that throughout our correspondence we remained engaged, responsive, always frindly and continued looking for solutions. While we were clearly unable to agree on the best resolution, our intention was always to help. Judging from Your Trustpilot history, You are not the easiest to person please, but we did indeed try from our side. We hope Amazon will have better luck.
I am sorry that we were unable to reach an outcome that met your expectations. We genuinely wish you the best and thank you for having given Nialaya a try. Warm regards, Jannik Olander / Founder & Designer
Are EU Customers 2nd class? (Updated)
Update, June 5 2025: Since posting this review, I was contacted directly by Jannik Olander, Founder & CEO of Nialaya, who personally reached out to apologise.
His message was candid and sincere and he acknowledged the failure, took full responsibility and explained that the case had been mishandled by an inexperienced team member without adequate oversight. He also confirmed that appropriate internal steps are being taken to prevent a recurrence.
The refund has now been processed.
In fairness, I believe the way a company responds when things go wrong says as much about them as the original issue. The personal outreach from the CEO was unexpected and, in my view, genuinely meant. I hope this update provides a fuller picture for anyone reading.
-
While the products are of sufficient quality for fashion jewelry, their return handling for EU Customers through REVER certainly isn't.
Waiting for a 200 € refund since March and am running in circles between Nialaya and their service provider REVER: at first, the by REVER provided address could not be found by DHL, then after weeks Nialaya offered a return label to their HQ in the US, where the parcel arrived empty (?) and despite them green-lighting the refund to REVER 5 weeks ago, I still did not receive my money.
From an EU Customer protection point of view, this practice is as close to malicious as it could get.
Return date: March 15
No refund: June 3
If you're from the EU and uncertain about your purchase, rather look for alternatives to save yourself some genuine headache!
5 de março de 2026
Resposta da Nialaya Jewelry
Dear Samni,
Thank you for updating your review and acknowledging how we handled the situation once it reached my attention. I sincerely appreciate your fairness while I do think we deserve a 5 star review for NEVER letting any customer down.
I am very sorry about the issue, and I am glad that we were ultimately able to resolve the matter and issue your refund.
I am also pleased to share that, effective September 15, 2026, Nialaya will operate from a new warehouse in Spain serving all EU countries. EU customers will benefit from €9.99 shipping, delivery within approximately 2–3 business days Customs, Zoll, VAT and everything else included in the price so NO surprises) and a much simpler European returns process handled directly through our EU operation.
We are constantly working to improve, and we never want to leave a customer without help, especially when something has gone wrong. We sincerely hope that our personal response, the completed refund, and the improvements we have made demonstrate the five-star level of service we always strive to provide.
Nialaya proudly serves thousands of customers across more than 160 countries every year. We remain committed to taking care of each one while creating vibrant, distinctive, high-quality jewelry handmade in Los Angeles.
Thank you again for giving us the opportunity to make this right.
Warm regards, Jannik Olander / Founder & CEO Nialaya
Great customer service and amazing…
Great customer service and amazing things 10/10
10 de maio de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Oryah, Thanks SO much. This is the best compliment you can give us. Happy you love our service and not the least our amazing designs and quality. Hope to welcome you back soon. Best Team Nialaya
Gorgeous selection of jewelry for men…
Gorgeous selection of jewelry for men and woman. Extremely patient staff that show you all the options and sizes until you’ve found the perfect match. Highly recommend!
16 de abril de 2026
Avaliação não solicitada
Wonderful
Wonderful! Great experience in the store on Melrose.
26 de janeiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Fernando, So great to hear. Thanks very much. Hope to welcome you back soon. Br Team Nialaya
Excellent customer service recovery
I initially had a disappointing experience with Nialaya due to product quality issues and a lack of response from customer service.
However, after voicing my disappointment in a review here, I was contacted directly by CEO Jannik Olander, who personally took ownership of the situation and took the time to handle my case.
I genuinely appreciate the effort and care that went into resolving the issue. Everything was handled professionally and efficiently, and the issue has now been fully resolved.
While my initial experience was frustrating, I have to give credit where it’s due. The level of personal service and follow-up I received from Jannik was exceptional and beyond what I expected.
Thank you for taking this seriously and making it right.
9 de abril de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Hi Ana,
Thank you so much for updating your review, it truly means a lot to us.
I’m very happy we were able to resolve the issue to your satisfaction. While I’m sorry for the initial confusion, I genuinely appreciate you giving us the opportunity to make things right.
At Nialaya, we are always here to support our customers, and your feedback helps us continue to improve every day.
We hope to welcome you back again soon.
All the best, Jannik & Team Nialaya
Resposta da Nialaya Jewelry
Thanks so much Tommy. Happy to hear you love our Jewelry. Greetings from Team Nialaya & Jannik Olander
Excellent product and quick exchange
The bracelet I ordered was great but was a bit larger than expected and required an exchange. The exchange process was amazingly fast. I received my replacement within an extremely short period of time. Possibly the quickest exchange and service I have ever experienced.
14 de março de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Hi Rich,
Thank you so much for your kind words — we really appreciate you taking the time to share your experience. I’m very happy to hear that the exchange process was quick and smooth and that the new bracelet worked out perfectly for you. Providing fast and personal service is something we truly care about, so feedback like this means a lot to our team.
Enjoy your bracelet, and we hope to see you again soon. Warm regards, Jannik Olander, CEO / Founder, Nialaya Jewelry
High quality and beautifuly crafted…
High quality and beautifuly crafted jewelry, and fast shipping .
3 de outubro de 2025
Resposta da Nialaya Jewelry
Dear Fadi, Thanks for the kind words very happy you got your order so quickly. Best Team Nialaya
Resposta da Nialaya Jewelry
Thanks so much for the kind words, Kennedy. We always do our best. Hope to welcome you back soon. Best Team Nialaya
Great experience
Great experience! loved everything here. Also, the assistant Evelyn was so pleasant and helped me to find everything I needed. Definitely a must have❤️
11 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Angela, Wonderful to hear. Thanks for sharing your experience at Nialaya. Evelyn is truly the best. We hope to welcome you back soon. Best Team Nialaya
I liked the frequent updates regarding…
I liked the frequent updates regarding my order & I received it in a week, ordered 2 mens bracelets from the UK.
My only complaint/ suggestion would be to the open & close of the bracelet.
It is very difficult to do it by myself & it would be better if you replace the manual opening and closing of the bracelet to a magnetic one like my Swarovski mens bracelet.
It saves time and prevents frustration!
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Alwyn, thank you so much for your review — and we’re really happy to hear you appreciated the frequent updates and that your order reached you in the UK within a week.
Regarding your feedback about the clasp: Thank you for pointing that out. Our bracelets use a manual lock system that is designed to be very strong, secure, and durable, but we completely understand that it can feel a bit tricky to open and close by yourself, especially at first. You should get the "feel" of it after a few times :-)
Just so we can help you properly — which of the two bracelets was giving you the most trouble (or was it both)?
We normally don’t hear that customers ever have issues with the locks, but we truly appreciate the feedback and we’d love to assist you with a quick tip on how to use it more easily.
If you ever have any questions, we’re always here to help — feel free to send us a DM on social media anytime, or contact our customer service team directly and we’ll gladly guide you.
Thank you again for your support and for choosing Nialaya. Enjoy your Jewelry.
Resposta da Nialaya Jewelry
Dear Buddy. Thanks for visiting Nialaya.com very happy to hear you were happy with our service. Best regards Team Nialaya
A nice and clear experience in Nialaya, every thing goes easily
A nice and clear experience in Nialaya
27 de janeiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Thank you for shopping at Nialaya.com. We’re always here to make your experience seamless, fast, and effortless. Best Team Nialaya
Great options and great service!
Great options and great service!! I can’t wait to come back!!
25 de janeiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear JK, thanks for swinging by our shop and picking up some very cool pieces. We hope you enjoy them and that we see you soon again. Best Regards Team Nialaya
Helpful and friendly staff
Helpful and friendly staff. The girl made my first time here great. I’m definitely coming back!
24 de janeiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Dear Juan, Thanks so much for the kind words. We always do our best to accommodate our customers. Hope to see you back at Nialaya again soon. Best Team Nialaya
Resposta da Nialaya Jewelry
Dear Ivan, Glad to hear you loved your order. We hope we are able to help you again in the future at Nialaya.com
Very good selection
Very good selection. Helpful salesperson. Found exactly what I was looking for.
17 de janeiro de 2026
Avaliação não solicitada
Resposta da Nialaya Jewelry
Really great to hear, Joseph. Thanks for sharing your experience that means a lot to us. We are looking forward to seeing you again. Best Team Nialaya
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.