It felt empowering to make selections in the online store, and we could really customise to our needs, likes, space, dimensions. We were really happy to be able to pay off in instalments. Emails kept... Ver mais
A empresa respondeu
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Veja o que dizem as avaliações
I recently purchased the Alaia 3 Seater Sofa from Nick Scali, and I’m really happy with it. It was a great price for the quality, and it’s incredibly comfortable, perfect for everyday lounging. The co... Ver mais
A empresa respondeu
We love our new lounge. It’s so comfortable and the customer service I received from Naz at the call centre was excellent. We had specific delivery requirements as we were flying into town to receive... Ver mais
A empresa respondeu
Lost me as a customer. $300 Accidental insurance for stains is scam insurance in my opinion. Tried to make a claim for a coffee stain, they wasted a lot of my time asking questions, photos and eventua... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Australia’s choice for quality and design. All within reach.
Informações de contato
Level 7, Triniti 2, 39 Delhi Rd, 2113, North Ryde, Austrália
- hello@nickscali.com.au
- nickscali.com.au
3,9
Muito Bom
2 mil avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Ordered a new couch through the…
Ordered a new couch through the website. Was a very easy, streamlined process with great communication, quick delivery and the installation team were very friendly, punctual and helpful. The new couch is exactly as the display one I saw, very happy with my purchase and experience.
14 de abril de 2026
Avaliação não solicitada
Lost me as a customer
Lost me as a customer. $300 Accidental insurance for stains is scam insurance in my opinion. Tried to make a claim for a coffee stain, they wasted a lot of my time asking questions, photos and eventually denied the claim as I hadn't notified them in 5 days. I bought 2 lounges in the last 2 years and bought the accidental insurance twice being upsold by the in store salesperson. At both points of sale, the 5 day notification window was not explained to me or my wife. The sales people mislead you saying you can make a claim at any stage and then the claims team waste your time. Very disappointed and expected better.
18 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Mark,
We've requested your order details for further investigation.
Sincerely,
The NS Team
Jason the manager at Lakeside was…
Jason the manager at Lakeside was excellent, non pressure sales, informed. Sofas and the leathers look excellent. Looking forward to receiving.
18 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Tania,
Thank you for your feedback! We’re glad Jason at Lakeside provided excellent, no-pressure service and that you’re happy with the sofas and leather.
Kind Regards.
The NS team
Great service and excellent delivery…
Great service and excellent delivery process
Very recommended
27 de março de 2026
Avaliação não solicitada
Great experience
Purchased a dresser online from Nick Scali. The description and photos matched the received product exactly. Pretty good communication around the entire delivery process and a really nice and experienced delivery crew setting the dresser up where we want it. Loss of a star as I didn’t receive the text the day before alerting me to my delivery window, but admittedly the support team at Nick Scali were super helpful when I contacted them.
9 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Matthew,
Thank you for sharing your feedback—we’re glad to hear you’re happy with your new dresser and that the product matched the description and photos exactly.
It’s also great to know the delivery process went smoothly overall and that our delivery team was able to place and set up the dresser for you as needed. We really appreciate your kind words about their professionalism and experience.
We’re sorry to hear you didn’t receive the text message with your delivery window in advance. However, we’re pleased our support team was able to assist you promptly when you reached out. Your feedback is appreciated and will be shared with the relevant teams for review.
NS Team
Such an easy process from choosing the…
Such an easy process from choosing the right product I wanted to ordering online. Delivery guys explained how to assemble product, very friendly. Product was easy to put together and looks amazing feels amazing and super comfy.
17 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Janne,
Thank you for sharing your experience with us we’re so pleased to hear everything went smoothly from choosing your product to placing your order online.
It’s great to know our delivery team was friendly and took the time to explain the assembly, making the whole process easier for you.
We really appreciate your feedback and hope you continue enjoying your new furniture.
NS Team
Absolutely love the couch and the…
Absolutely love the couch and the service we were given from purchase to install was fantastic.
18 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Katie,
Thank you for your kind words. We’re so pleased to hear you’re very happy with both our service and your product.
The NS Team
User friendly online purchase and outstanding delivery service
I purchased the Cypress Ottoman as a gift for my daughter and her partner to complete their Cypress lounge and it really does complete the set and makes it look amazing. I made the purchase online which can often be scary when buying something expensive but the whole process was very user friendly and I was fully informed on all steps of the purchase. What really impressed me was the outstanding friendly and very professional delivery service. Absolute 5-star review from me.
18 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Robyn,
Thank you so much for taking the time to share your experience with us. We’re delighted to hear that the Cypress Ottoman was the perfect addition and completed the lounge so beautifully.
It’s great to know that you found the online purchasing process easy and reassuring, especially for such an important purchase. We’re also very pleased to hear your kind words about our delivery team.
We really appreciate your 5-star feedback and hope your daughter and her partner continue to enjoy their space.
NS Team
Furniture that stands the test of time!
I bought my buffet online which was made easy with all the dimensions provided couldn’t be happier with the quality & the design I have been a customer for 10+ years & am still enjoying lounges & dining furniture many years later that are still standing the test of time,
17 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Helen,
Thank you so much for your kind feedback and for your continued support over the years it truly means a lot to us.
We’re delighted to hear that your online purchase was smooth and that the detailed dimensions made the process easier for you. It’s even more rewarding to know you’re happy with the quality and design of your buffet.
Hearing that you’ve been a customer for over 10 years and that your furniture is still standing the test of time is incredibly appreciated. Thank you for your loyalty we’re so glad to have been part of your home for so long.
NS Team
Teresa in the Cairns store was very…
Teresa in the Cairns store was very helpful finding what I wanted plus was knowledgeable and organised with quotes. I forgot I had to email first to deal with her over the phone so went to the main call centre.
The care was exemplary, great communication and delivery
26 de fevereiro de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Cherie,
We appreciate you taking the time to share your positive experience with our showroom. It brings us great joy to hear that Teresa was able to provide you with the assistance you needed.
The NS Team
Great service
Great service. Good communication and follow up. Very happy with our new lounge!
17 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Jacqueline,
Thank you for your kind words. We’re so pleased to hear you’re very happy with our service.
NS Team
Fantastic customer service!
Fantastic customer service!
I purchased a gorgeous lounge from the West Gosford Store and I’m so thrilled with it.
It exceeded my expectations greatly and the continued service to update me on the progress of my lounge as it was being shipped from overseas was wonderful.
I would definitely recommend NickScali to EVERYONE!!
26 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Barb,
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear how happy you are with your new lounge and that it exceeded your expectations.
It’s great to know the team at our West Gosford store provided fantastic service and kept you well informed throughout the journey.
We truly appreciate your recommendation and support. We hope you continue to enjoy your beautiful new lounge for years to come.
NS Team
West Gosford Store
I recently had the pleasure of dealing with Simon from Nick Scali (West Gosford Store) and the experience was excellent from start to finish. Simon was very approachable, professional, and genuinely easy to deal with. He was extremely responsive to communication, whether via text or email, always getting back to me promptly and keeping me updated throughout the process.
His polite and friendly manner made the whole experience smooth and stress-free. It’s clear he takes pride in providing great customer service. I would highly recommend Simon to anyone looking for a helpful and reliable consultant at Nick Scali.
16 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Kelly,
Thank you so much for taking the time to share your experience we’re delighted to hear it was such a positive one from start to finish.
It’s wonderful to know that Simon provided approachable, professional, and responsive service throughout, keeping you well informed and making the process smooth and stress-free. We’re especially pleased that his friendly and helpful manner stood out.
Your recommendation means a great deal, and we’ll be sure to pass your kind words on to Simon and the West Gosford team.
NS Team
The order was placed and arrived…
The order was placed and arrived quickly i was kept i formed the whole time about where it was at. The guys delivered Nd put it together in no time. Lovely guys. The whole experience was easy and very pleasant. And I love my new coffee table looks fantastic
13 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Julia,
Thank you for sharing your experience with us we’re so pleased to hear everything went smoothly from order to delivery.
It’s great to know you were kept informed every step of the way and that our delivery team made things easy by setting everything up quickly. We’ll be sure to pass on your kind words to them as well.
Most importantly, we’re delighted that you love your new coffee table and that it looks fantastic in your space.
NS Team
LOVE our new lounge
LOVE our new lounge. The team were so great at helping with fabric and colours. They didn’t even mind that once we ordered we kept coming back in just to sit on it! Arrival time was spot on.
24 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi There,
Thank you so much for your lovely feedback we’re thrilled to hear that you love your new lounge!
It’s great to know our team was able to help you find the perfect fabric and colour, and we love that you felt comfortable enough to keep coming back to try it out.
We’re also glad the delivery arrived right on time and everything went smoothly.
We hope you continue to enjoy your lounge for many years to come!
NS Team
We love our new lounge
We love our new lounge. It’s so comfortable and the customer service I received from Naz at the call centre was excellent. We had specific delivery requirements as we were flying into town to receive the order and the date kept being moved - 6 times! Naz resolved everything for us each time and was very professional and lovely to deal with.
27 de março de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Tamara,
Thank you so much for sharing your experience we’re delighted to hear how much you love your new lounge and that it’s so comfortable.
We’re especially pleased to hear your kind feedback about Naz from our call centre. It’s great to know she was able to support you through the multiple delivery changes and resolve everything in a professional and friendly manner. We understand how important timing was in your situation, and we’re glad she could make the process smoother for you.
We really appreciate your feedback and will be sure to pass your kind words on to Naz.
NS Team
Check and recheck
Would not recommend , they work
on the premise of don’t ask and they don’t tell . Just found out our $8000 battery powered leather recliner needs the batteries changed every 12 months , funny they never mentioned that when purchasing. Our order was altered without our permission( to a different colour leather ) after I realised I had to go back into the store again to get it sorted . They also tried to over charge on delivery , once you’ve signed for the goods they don’t want to know you .
1 de novembro de 2025
Avaliação não solicitada
Resposta de Nickscali
Hi Peter,
We've requested your order details for further investigation.
NS Team
Soooo comfy!
Happy with purchase i made through nick scali. Very comfy and sturdy ottoman, i found it a little shorter than what it should be. But otherwise very happy.
7 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Steph,
We truly appreciate your kind words. We’re delighted that you are happy with the ottoman.
The NS Team
Value for Money. Comfy and Great Quality
I recently purchased the Alaia 3 Seater Sofa from Nick Scali, and I’m really happy with it. It was a great price for the quality, and it’s incredibly comfortable, perfect for everyday lounging. The colour fits beautifully with my space, and overall it ticked all the boxes for what I was looking for in a sofa. Stylish, practical, and great value for money.
3 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi There,
Thank you for sharing your feedback we’re so pleased to hear how happy you are with your Alaia 3 Seater Sofa.
It’s great to know that it delivered on comfort, style, and value, and that the colour fits beautifully into your space. Hearing that it ticks all the boxes for what you were looking for is exactly what we aim for.
NS Team
Beautiful furniture and wonderful…
Beautiful furniture and wonderful customer service
14 de abril de 2026
Avaliação não solicitada
Resposta de Nickscali
Hi Sam,
Thank you for your kind words. We’re so pleased to hear you’re very happy with both our service and your product.
The NS Team
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