Never received the order and it’s been a month now. I contacted customer service who provided me with a tracking number which doesn’t seem to reflect the physical movement of the order. Every day at 1... Ver mais
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Veja o que dizem as avaliações
I ordered 3 REL dresses two days before NIIHAI announced its ONE DAY ONLY SALE. Ordering 3 items made me eligible for a 35% off EACH item IF I had ordered them two days later. I emailed asking if th... Ver mais
A empresa respondeu
everything ive purchased from niihai has been so beautiful and very well made. genuinely one of my favourite brands right now, not just for their products but also their customer service. ive never ha... Ver mais
A empresa respondeu
Great customer service! I purchased from Niihai for the first time and from Munich, Germany. Sadly there was some complications with shipping at first and the package was returned. I contacted... Ver mais
A empresa respondeu
Detalhes da empresa
- Loja de moda feminina
- também em
- Loja de Roupas
Informações de contato
London, Reino Unido
- help@niihai.co.uk
- niihai.com
4,0
Muito Bom
89 avaliações
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 70% das avaliações negativas
Normalmente leva mais de 1 mês para responder
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Won't refund me and ignoring all my emails
I never leave reviews EVER but it's been weeks since I returned my order back to Niihai and ever since, they have ignored all of my emails, ignored me on social media and aren't refunding me. Their policy says 5 working days, it's been over 3 weeks now.
I've sent them proof of my return, with a photo from royal mail of the parcel at their doorstep.
Poor customer service, poor brand. Clothes were poor quality for the price (I paid £133 for 2 items). They can keep gifting influencers free stuff but you're never going to have any actual paying customers when you're as poor as this. Will never buy again from them.
i want my blooody money back!!!!!!!!!!!
8 de outubro de 2023
Avaliação não solicitada
Resposta da Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk
with your order details so we can look into this for you.
Worst Customer service I've ever…
Worst Customer service I've ever experienced. It's been over 2 months I have placed an order with still no line of sight by when I will receive it. Everytime I send them an email, they keep telling me its on the way. I try to ask them for a number I can call on and they just ignore. I would definitely 100% not recommend this brand to anybody, never been more frustrated in my life.
13 de dezembro de 2022
Avaliação não solicitada
Resposta da Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
Expensive postage - never received the order - cheap quality
Not the greatest quality of clothing. Sizing is completely off and you just have to guess and hope for the best.
Most frustrating is paying £5.99 for postage and still not receiving the items after 5-6weeks.
Gave them benefit of the doubt and ordered again and I been waiting over 5 weeks now and my order still haven’t been sent.
Just avoid in my opinion
10 de junho de 2022
Avaliação não solicitada
Resposta da Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
AVOID! Not someone who usually leaves a review…
Not someone who usually leaves a review but so disappointed with the service. Ordered a parcel almost 3 weeks ago from Nii Hai, still hasn’t arrived. Customer service department extremely unhelpful want me to wait another week for a parcel that clearly isn’t going to arrive, which will be a 4 week lead time - I could of got something from China quicker. Paid £6 for first class delivery NiiHai refuse to refund this.
10 de março de 2022
Avaliação não solicitada
Resposta da Nii HAi
Hi, thank you for your feedback — we’re sorry to hear about your experience.
As we’re unable to locate or verify the details from the information provided here, please contact us at help@niihai.co.uk with your order details so we can look into this for you.
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