NineLife Hong Kong Avaliações 

120
O TrustScore é 3 de um total de 5

3,1

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Veja o que dizem as avaliações

Avaliado com 3 de um total de 5 estrelas

The item I ordered arrived far too late even though I ordered more than a month ahead of when I would need it. However customer service did respond to my inquiries quickly whenever I asked about i... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

Never know about grounding until my friend introduced. After using, I experienced something is working behind. I felt part of my neck pain and frequent leg cramps improved. Even bad sleep seems bett... Ver mais

Avaliado com 4 de um total de 5 estrelas

Product arrived as promised and within the delivery window stipulated although the end of it. Price as very good but website appeared to have same product at two very different prices. Could not fig... Ver mais

Avaliado com 1 de um total de 5 estrelas

Delivery service took 4 weeks to arrive leaving only 3-4 weeks to use the product before delivery Also the instruction need to be made clearer and step by step with pix from behind

A empresa respondeu


Informações de contato

3,1

Bom

O TrustScore é 3 de um total de 5

120 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 54% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,1

Todas as avaliações

(120)

30 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 1 de um total de 5 estrelas

SCAM ALERT

Further to my previous posts re that this company NineLife, is fraudulent, they have since provided me with a number to call. EVERYBODY who wants the truth please try calling this number because it will NOT connect you to a NineLife customer service agent.
Do NOT, I repeat, do not buy anything from this website. They are scammers and the authorities need to be alerted.
Below is their recent email to me with a telephone number in Hong Kong for follow up of my order that has been undelivered for ONE YEAR. I know they are scammers, but just for a laugh, I called the number they provided, and as usual, it does not connect to their offices.
Following is the email I received:
Dear Customer,

Below is the contact number you can connect with us.

+85230016399

Best regards,
Swapnil
WeCare
NineLife

4 de dezembro de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Hi Luv,

We sincerely apologize for the inconvenience caused. We understand that you are not happy with the service provided to you and assure you that this will be checked thoroughly and corrective measures will be taken.

I have sent an email to your registered email ID, I would request you to liaise with me over the same email thread. We do hope you will give us another chance in the near future.

Thank you for your understanding and patience.

Regards,
Vidisha

Avaliado com 4 de um total de 5 estrelas

My first experience with NineLife

Delivery took long time, and I called the customer service once 2 weeks after I placed the order, customer service replied that it took 3 weeks for the order and I keep on receiving email on delivery. Finally I got the order in good condition and realize that the order was shipped from other country, so that's more make sense why it took long for the delivery, I am satified on the service, thank you and I will order again from you.

30 de outubro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

i think this is a fraud

i think this is a fraud, they have high priced products that turns out are not in stock. Order 456063820 has not been shipped in over 3 weeks and they are now igoring my emails

9 de outubro de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

We acknowledge that your order was delayed due to a slight delay with the courier partner. We have reached out to the courier partner and they received more orders, impacting your delivery. We are monitoring the dispatches, to eliminate such errors in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Avaliado com 1 de um total de 5 estrelas

Don't buy from this site!

All I can think of is this is a fraudulent site. I ordered and paid for the products on Sept 4 and received a shipping notification a few days later. It's now September 20 and the product has not progressed passed the city of origin. The DHL site also looks like fake site. Worst yet, I'm getting a funny email asking for additional payment for shipping. Should have done more due diligent on the site before paying.

4 de setembro de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Avaliado com 1 de um total de 5 estrelas

It doesn't even worth a star

It doesn't even worth a star. HUGE SCAM.
Took long time of the status of update of the good. Then i cannot even check the tracking ID on DHL. Everytime the emails are in different email addresses that are not the official name. Plus, it scammed me on paying extra delivery fee on DHL and ended up it went to a random acct that costed me more than 2000 Euros. SCAM!

23 de agosto de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

I would like to inform you that the spam email is not from our company.

We are unable to trace an order corresponding to the provided details. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Avaliado com 1 de um total de 5 estrelas

Really disappointing experience with NineLife

I ordered a multi pack including a Body Glide anti Chafing stick and Skin Glide cream in May 2024 and in August I'm still awaiting the anti Chafing stick despite assurances from Ninelife that they'd rectify.

15 de maio de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Avaliado com 1 de um total de 5 estrelas

Do not recommend this site at all

Do not recommend this site at all. They sent an Order Confirmation email on 4th May, and then email with Shipment update on 13th May with Tracking no.
Emailed them on 27th May for shipment status, no response after 3 days. Up to now now (30th May), I still haven't receive the parcel.

30 de maio de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

We are unable to trace an order corresponding to this review. We also searched by the user name here but have not found an order. Could you please share the order id this corresponds to so that we can look into the matter and get back at the earliest.

Regards,
Swapnil

Avaliado com 1 de um total de 5 estrelas

Ninelife is a scam

I ordered an electronic counter on 3/Feb. They informed me the product I ordered is not available on 13/Feb. Ask me if I can accept another similar product. I replied them yes and tell them to go ahead to send it to me. Then they acknowledged my reply on 18/Feb. After that they didn't send me the counter and didn't reply my email. Please do not buy things from them. It is a scam.

3 de fevereiro de 2024
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Hi Dominic,

We acknowledge that your order was delayed due to receiving a higher volume of orders. We have now fixed this issue and can assure such errors will not happen in the future. We have sent an email to your registered email ID, I would request you to liaise with us over the same email thread. We do hope you will give us another chance.

Regards,
Swapnil

Avaliado com 3 de um total de 5 estrelas

I was told that my credit card was…

I was told that my credit card was declined but it wasn't and i called to confirm that i would get my order and I did. I already recommended your store to another friend who was looking to purchase miracle fruit in hong kong.

27 de novembro de 2023
Avaliação não solicitada
logotipo da NineLife Hong Kong

Resposta da NineLife Hong Kong

Dear Customer,

Thank you so much for the kind words and for recommending us to your friends. Your words made our day. Our whole team sends you warm regards and looks forward to serving you again soon :)"

Regards,
Swapnil

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