Warning – False advertising I ordered a pair of glasses that turned out to be a cheap reading glasses pair shipped from China, packed in a simple envelope (no case, no instructions, no invoice,... Ver mais
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Veja o que dizem as avaliações
Adaptive ya right- no better than any cheap pair except the plastic is even worse. I gave them 2 stars because I can read with them but that’s it
DO NOT purchase from this company! I was sent a cheap pair of readers instead of the glasses described and advertised. The company does not answer to a refund request. Big scam operation out of China... Ver mais
This company is trash, as are their glasses, advertised as multifocal high quality and for which I paid 30€. In fact they are inferior to those reading glasses which you can buy in many shops for ar... Ver mais
Total Fraud and no customer services
Total Fraud and no customer services. BEWARE. I'm filing international CC report right now.
15 de abril de 2026
Avaliação não solicitada
This company is a sham!
This company is a sham! Don't buy from them!!!!! They say you will receive the glasses in 4-7 days. At 7 days their "shop" app says the product was delivered. NOTHING was delivered. Contacted them by email but got no response. Fourteen days later, still no response.
BEWARE, BEWARE, BEWARE!!!!!!!
13 de abril de 2026
Avaliação não solicitada
Avoid
Avoid – Poor product and frustrating customer service
I am updating my previous review to highlight not only the very poor product quality, but also the extremely frustrating customer service experience with Nivalé.
The glasses I received were advertised as “3-in-1 multifocal,” but in reality, they are cheap plastic glasses that do not work at any distance—close, intermediate, or far. They are completely unusable, and the packaging was equally poor.
I would like to emphasise that this is not my first experience with this type of product. I have been using multifocal (3-in-1) glasses for more than 10 years, and I am very familiar with how they should work. Therefore, this is not an issue of “adjustment” or “adaptation” as the company claims—the product itself is simply not fit for purpose.
What is even more disappointing is how this company handles complaints. Instead of resolving the issue and issuing a refund, they keep sending irrelevant and repetitive emails, asking unnecessary questions and even suggesting that I “adapt” to the glasses. This is completely unacceptable, especially when the product is clearly defective and does not match the advertisement.
It feels like a deliberate tactic to delay the refund process and exhaust the customer until they give up. This kind of behaviour shows a clear lack of respect for customers’ time and concerns.
I am still chasing my refund, and instead of a resolution, I am receiving generic responses that do not address the actual problem.
I strongly advise others to avoid this company. Based on my experience, both the product quality and customer service are far below acceptable standards.
8 de abril de 2026
Avaliação não solicitada
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