Nixplay Avaliações 

I have had a problem sending pictures to my frame. I have been working with Nixplay for a month. They were patient and diligent each time I reached out to them. I wish there had been a phone number to call to have someone walk me through it. I am close to 80 years old and I find this challenging at times.

I have been inactive for a while, and the very next time I tried to post a photo to my account, I was asked to log in. And here was a problem: I did not have my initial email any longer, and my new email did not work. So I needed help, I contacted Nixplay support and the very next day I received an email from Martin with clear instructions on what to do, and it worked!!!
Martin was very nice, supportive, understanding of my concerns, and certainly knows his stuff.
What else does the customer need, right?
Thank you, Martin!!!

I have owned Nixplay for many many years for 1800 pictures on it never had to pay for any being that they’re my pictures. They decided many years later that they were going to charge for anything over 500. Well my pictures are covered in red with a lock sign on them and I’m unable to reload them back onto my phone. This company has stolen and has my intellectual property locked. It is disgusting that they did that. I don’t think that they should’ve been allowed to and I think a class action suit should be called for you can’t advertise something and then years later determined to stop allowing people to put an unspecified amount of pictures on their screen. There is no date to specify. I’m just angry about it and writing a horrible review. I hope what they have done leads them to go belly up.

I have always found Nixplay support to be excellent. The current experience form Par was no exception. Excellent communication, understood the issue well and presented the solution in a kind & friendly manor.

Le cadre fonctionne très bien et pour la mise route on peux compter sur le sav si vous êtes comme moi pas doué sur les techniques nouvelles.

Par was super helpful! I accidentally including the wrong shipping address on my order, and within minutes of reaching out Par was able to correct it for me. I really appreciate the quick and efficient customer service

Very prompt response to my first email with clear instructions regarding the steps to resolve the issue.
Great customer service!

Had a problem with my account and contacted the support center and heard back from them in less than one day. They helped me quickly and efficiently, makes me love my frame even more. Thank you,I so appreciate your help!

I was having difficulty uploading new photos from my iphone. After contacting Nixplay, JD was assigned to my case. After a few email exchanges, JD sent a step by step tutorial that worked. He knocked it out of the park. Kudos to JD and the support team at Nixplay.

Wow - had my Nixplay for a number of years - absolutely love it looking at my memories.
Was devastated this morning to find it was not working …..
Contacted Joe at the Nixplay support - a few emails later and my memories are back.
Fantastic product but even more amazing was the support I received - no AI bot giving platitudes - clear concise instructions on how to reset and update my frame - thank you Joe 🙏

Nixplay replied to my email immediately and their technician Par resolved my issue in less than 15 minutes.
Thank you Par.

Par was so helpful in remedying my issue. Thanks, Par!

Joe responded very quickly and solved my problem.

JD was so helpful and very quick to respond!

I had a quick chat and my problem was solved. Very pleased!!!

I am new to Nixplay and Joe has been great helping me with my questions as I moved through set up!
I’m so happy to have my photos in my new frame!
Hh

They solved my issue with the frame not pairing…thanks!

I was gifted a frame a few years ago, and we watch it nearly every day. Recently, I went to add more photos and discovered that my access had been cut off. I'm not sure what happened, but I reached out to customer service for assistance, and JD was quick to respond and found a solution for my problem.

Customer service, JD, was really helpful in troubleshooting our issues.

Lou from the help desk was extremely helpful! And quick to answer! I'm so happy I know what to do now!