I can't express how terrible this company is! After being prescribed, medication and having it run out and have no contact from them for over a month, to then be built back up to a dose that worked. T... Ver mais
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Veja o que dizem as avaliações
Amazing cannot fault them. The turn around was very quick and the assessor was thorough patient and understanding The report written was in great detail and it reflected all the informatio... Ver mais
Can’t fault the service , from date of referral to assessment and diagnosis it was exactly a month. Everything needed was sent through within days or hours. Lovely accessor who was patient and e... Ver mais
Just atrocious. I simply don't understand how offering such a lack of care when you have such a duty is even legal. They used to be called Care ADHD so I can only assume they were legally advise... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Care ADHD is now Noodle. New name, new look - but our service is exactly the same. Noodle is an expert clinical service that assesses, diagnoses and supports children (6+) and adults with ADHD and autism. You can access these services either privately or through an NHS-funded pathway under Right to Choose. Our clinical team draw on decades of NHS experience, and we’re regulated by the Care Quality Commission. If you have an issue or concern you’d like to raise, please email our team at resolutionsteam@noodlehealth.com. You can also share any recent experiences you’ve had with us – whether good or bad – using our online feedback form: www.noodlehealth.com/contact-us/feedback Your feedback is vital in helping us improve our services – for you and for everyone who comes to us after you.
Informações de contato
4,0
Muito Bom
4 mil avaliações
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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 99% das avaliações negativas
Normalmente responde dentro de 48 horas
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Appalling company
As per the other bad reviews, I'm having the exact same poor experience. Wait times are quadruple quoted, they fob you off with templated messages, don't assist. They must be getting some sore of grant from somewhere, but clearly don't provide a service. Absolutely abhorrent company who just make your mental health worse. Still waiting for titration over 12 months later.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for sharing your feedback. We are sorry to hear about your experience and the frustration caused by the wait for titration.
We appreciate that waiting for treatment can be incredibly challenging, particularly when you're seeking support to improve your wellbeing.
If you have not already done so, we would encourage you to contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can review your individual circumstances and investigate the concerns you've raised.
Kind Regards,
The Noodle Team
Me and my ADHD journey.
It has been a long journey for myself, one of self discovery again. I was incredibly nervous and apprehensive about my ADHD assessment, but Peter was incredibly understanding, very helpful and thorough. I cannot express enough, how he made me feel at ease and able to converse freely. The result was no surprise, but the journey was great thanks to him. A real asset to the company. Thank you for everything.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Update: Hi Richard,
Thank you so much for choosing us to be part of your journey.
If you'd ever be interested in sharing more of your story with us, we'd love to hear from you.
We want to show what getting an ADHD diagnosis – and the right support – has meant to people like you. Real stories from real people can shift the narrative far more than anything we can do alone.
If you're open to a chat, please drop us a message at marketing@noodlehealth.com and we’ll get in touch to tell you a bit more about what taking part would involve.
Either way, thank you for being part of the reason we do what we do.
Take care
Noodle Creative Team x
Dear David,Thank you for your kind feedback.
We are so pleased to hear that Peter helped make what can often feel like a daunting experience much more comfortable and reassuring. It's wonderful to know that his understanding, thorough approach and ability to put you at ease allowed you to speak openly throughout the assessment.
We'll be sure to pass your lovely comments on to Peter, who will be delighted to know the positive impact he had on your journey.
Kind Regards,
The Noodle Team
Still Care ADHD
Keen to reiterate my frustrations as Care ADHD changed their name to Noodle.
In my opinion, this rebranding was to escape the huge influx of bad reviews they were recieving.
Very long waiting times - I was diagnosed in May 26, choosing them as they explicitly stated a 12 week waiting time to first titration appointment. I have complained and chased this multiple times and I am still yet to get to titration over 6 months post diagnosis. I can see no reasons for this apart from them accepting more patients than they could ever manage onto their books for capital gains.
I would not be under any illusions about them having changed their brand - expect much longer than advertised wait times if you choose them as your RTC provider.
Please read the old Care ADHD reviews for more info. Very disorganised and disappointing experience with 'Noodle'.
28 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for sharing your feedback. We are sorry for the extended wait you've experienced since your diagnosis and appreciate how disappointing it is when the timescales you were expecting are not met.
Demand for ADHD services has increased significantly, which has unfortunately led to longer waits for some patients. We're working hard to reduce these delays and progress patients through the pathway as quickly and safely as possible.
We would also like to clarify that our recent transition from CareADHD to Noodle reflects the growth of our services and our commitment to supporting patients across a broader range of healthcare needs. It does not affect existing patient pathways or the care our patients receive.
We'd welcome the opportunity to look into your individual case and review your concerns. Please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback, and we'll be happy to investigate further.
Kind Regards,
The Noodle Team
7 month wait time for Titration…
7 month wait time for Titration appointment with time frames constantly getting pushed back and me having to chase. Very little communication. Now I have started titration I had to chase for my second appointment so have been without medication.
28 de outubro de 2026
Resposta da Noodle (formerly Care ADHD)
Thank you for sharing your feedback. We're sorry to hear about your experience and the delays you've encountered both in reaching titration and continuing treatment once titration began.
We appreciate how frustrating it can be to have to chase for updates, particularly when this results in gaps in medication. We'd like the opportunity to review your individual case and understand what has happened.
Please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your concerns thoroughly and work with the relevant teams to address any issues identified.
Thank you for bringing this to our attention.
Kind Regards,
The Noodle Team
Exhausted with complaints yet no reply
After several emails and complaints I still am awaiting a reply as to why my Titration medication appointment is taking so long. I am 12 months in to my right to choose NHS pathway now.
Now this! I received an email saying you’ve changed your name. Yet you fail to provide support or treatment for your existing clients. It’s gone beyond frustrating! It’s playing with people’s health . My next step will be reporting a complaint to the Health service Ombudsman.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for taking the time to share your feedback. We're sorry to hear about your experience and the frustration caused by the wait for titration and the lack of clarity around your individual timeline.
We recognise that waiting for treatment can be difficult, particularly when you have been on your ADHD journey for a considerable time and feel that your concerns have not been fully addressed. Our clinical teams are currently managing a significant volume of patients, and while we are working hard to reduce waiting times, we appreciate the impact that these delays can have.
We would welcome the opportunity to review your case in detail and understand the concerns you've raised regarding communication and delays. If you have not already done so, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback so that we can investigate your individual circumstances and provide a response.
We would also like to clarify that our recent name change reflects the expansion of our services and commitment to supporting a broader range of healthcare needs. It does not affect the care pathways of our existing patients.
Kind Regards,
The Noodle Team
Good communication
Everyone has been kind and friendly.
Quick responses and helpful guidance.
Forms and questionnaires and long and time-consuming, but thorough and effective.
26 de outubro de 2026
Great…
Very quick to get a first appointment and diagnosis. Staff are helpful and really nice. Application process is a tad long but that’s only to be expected. Titration wait is incredibly long.
16 de fevereiro de 2026
Chaos and broken promises – CareADHD / Noodle Health
Noodle health is just reputation washing for the failing Care ADHD.
I selected this provider via the NHS Right to Choose pathway because they explicitly advertised a 12-week wait time. Instead, I was left waiting for 11 months. When I raised a formal complaint about this delay, it was met with rudeness and no change, the company did not follow the standard NHS complaint-handling procedure.
When I finally reached the titration phase, the administrative chaos continued. They sent conflicting appointment times to myself and the doctor. I have now received just one month of medication, but because their booking team cannot agree on how to schedule my follow-up, my titration has ground to a halt.
The entire operation is in constant chaos. They are fundamentally incapable of delivering a safe, reliable service, and worst of all, the staff show complete complacency and fail to recognise that there are any issues at all. Avoid.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re genuinely sorry for the prolonged wait for titration, the difficulties you’ve experienced with appointment scheduling and the disruption to your treatment. We understand how distressing and frustrating this must be, particularly when you’re relying on consistent support and clear communication.
Noodle Health is the same company previously known as CARE ADHD, following a name change. We take your concerns about communication, complaint handling and continuity of care seriously.
We can confirm that your complaint is currently open, and our team will respond to you directly regarding the concerns you have raised.
Kind regards,
The Noodle Team
Do not respond to emails at all.
Great initially. But do not respond to emails for appointments or shared care.
Chat facility was not helpful and gave me a generic response. Phone number had a long wait for anyone to answer.
Response to trustpilot review was generic, rather than looking into my issue.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for your feedback. We’re pleased to hear that your initial experience was positive, but we’re sorry that you’ve struggled to get responses to your emails regarding appointments and shared care. We understand how important timely communication is and would welcome the opportunity to look into this for you. Please contact our Feedback and Resolutions team via https://www.careadhd.co.uk/feedback so we can review your concerns.
Kind Regards,
Noodle Team
Go somewhere else if you want to save your time
So they have the time and resources to do a whole questionable rebrand (‘Noodle’, really?!), but not to hire and process more pathways for their patients. I’ve been waiting since April for titration.
What’s worse is: they say new patients will wait less time than the ones already on their hands (fair? Not at all. Realistic? I doubt it). What a scam to get more people attached to your service and waste their time.
27 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Dear Mara,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating this situation has been for you.
We understand that delays can be difficult, particularly when you are waiting to begin treatment, and we are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Very professional and easy to…
Very professional and easy to understand the process well explained I was made to feel at ease and very comfortable to talk about all my issues.
Great service all around
26 de outubro de 2026
No contact for 6 months🥵
I’ve been waiting since April for a titration appointment, after being diagnosed.
I’ve contacted them a few times but I never get a response.
I suppose they prioritise private patients, as they pay more.
This is the cost of the private sector doing what should be fulfilled by the NHS.
I’m on the verge of giving up and going to another company.
26 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Dear Simon,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must be to have been waiting for a titration appointment since your diagnosis, particularly when you feel your attempts to obtain updates have gone unanswered.
We would also like to clarify that paying privately does not move anyone ahead of NHS patients or change their position on the NHS waiting list. The private pathway is separate and simply offers an alternative route for those who choose to pay for faster access, depending on clinician availability. NHS delays are caused by wider capacity pressures, not because private patients are being prioritised. Choosing to pay privately is entirely optional and has no impact on NHS waiting times.
We understand how difficult ongoing delays can be and are sorry that the service has not met your expectations.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
Care ADHD failed me
I found communication and service woeful. We’ve been strung along and kept repeatedly waiting. Told time and time again the wait is 12 weeks. So we dutifully wait 12 weeks I need to find it’s a further 12 weeks wait. Now approaching a year since diagnosis. I deeply regret choosing CareADHD under right to choose. Six months ago, and 3 months ago it appeared like it was going be quicker to stay with them, rather than go to another provider but they have yet again let us down again and again. Please avoid…. their website wait times and talk of ‘honesty’ is pure fiction. A complaint is going into the NHS about our treatment and I hope this review can save you from the same awful experience.
26 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Dear Jonathan,
Thank you for your feedback.
We are sorry to hear about your experience and appreciate how frustrating it must have been to experience repeated delays and uncertainty regarding treatment timelines.
We understand how disappointing it can be when waiting times are longer than initially anticipated, particularly when you have made decisions about your care based on the information available at the time. We also recognise the impact that delays and a lack of clear communication can have on patients awaiting treatment.
We are sorry that the service did not meet your expectations and that you felt let down by your experience with us.
We would welcome the opportunity to understand your concerns in more detail and review your experience. If you are willing to share further information, please contact our Feedback & Resolutions Team via https://www.noodlehealth.com/contact-us/feedback and we will be happy to look into your concerns.
Kind regards,
The Noodle Team
I was made to feel very relaxed…
I was made to feel very relaxed throughout the assessment
15 de outubro de 2026
Ballooning wait times and insufficient complaint response
I was diagnosed in June 2026 and was told that it would be 2-2.5 months until my titration appointment. I have been told now in October (already 4 months since my diagnosis) that I will now be waiting for a total of 8-9.5 months between my diagnosis and titration appointment.
Further to this, it took 1.5 months for amendments to be made to my initial outcome report with me having to send multiple follow up emails before a response was given. My GP received my outcome report at the end of September, 3.75 months after my diagnosis.
I filed a formal complaint with Noodle Heatlh (formerly Care ADHD) and their complaint response gave no concrete reason for ballooning wait time just saying it was "overall demand and capacity pressures" and the timeline "reflected the processing stages required at the time".
Explain how it takes 4.5 months to email out some forms, and a further 5.5 months for an appointment to be booked if there is allegedly "no evidence of that new patients are being prioritised ahead of patients already waiting"? It's just a complete mismanagement shambles. There appears to be systemic failures within Noodle Health that affects us, their patients.
Noodle Health were previously Care ADHD, having recently changed their name. I suggest checking out reviews on trustpilot under their old name.
19 de outubro de 2026
Avaliação não solicitada
Resposta da Noodle (formerly Care ADHD)
Thank you for sharing your experience. We’re genuinely sorry for the extended wait for titration, the delays in amending your report and the frustration caused by having to repeatedly chase for updates. We understand how disappointing it is when the timescales you were originally given change so significantly without a clear explanation.
We recognise the importance of timely communication and transparency around waiting times. While our name has changed from CARE ADHD to Noodle Health, we are the same company, and we remain committed to addressing the concerns raised by our patients.
We would welcome the opportunity to understand your concerns in more detail and review your individual case. Please contact us via https://www.noodlehealth.com/contact-us/feedback so we can look into this further.
Kind regards,
The Noodle Team
Very helpful lady.
7 de março de 2026
My experience with CARE was excellent
My experience with CARE was excellent.
My assessor was attentive, understanding and patient.
Thank you for your help and for providing much clarity in my ADHD assessment report.
26 de outubro de 2026
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