Norfolk Designer Gardens Avaliações 

644
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ordered XL Oval Teak 3 Seater Bench. Fabulous quality, very well made and beautiful finish. Looks great in our garden setting and an ideal spot to sit back relax and reflect. Ordered on Bank Holida... Ver mais

Avaliado com 5 de um total de 5 estrelas

Item delivered promptly and within time frame. Delivery driver was very helpful. My item was a garden bench. The delivery driver asked where I would like it and it was no trouble for him to carry it t... Ver mais

Avaliado com 3 de um total de 5 estrelas

I hate to give a negative review of the Salisbury bench because the bench itself is of good design & quality, however on delivery one armest had a very bad brown varnish spill or stain on its fr... Ver mais

Avaliado com 5 de um total de 5 estrelas

Brilliant company. I live on an island where many places will not deliver. I wanted a memorial bench and found the perfect one at Norfolk designer gardens not only was delivery free but it came fully... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de Móveis de Jardim

Escrito pela empresa

Norfolk Designer Gardens Ltd are a proud family run business with high product quality and first class customer service at our core. The business has always had creating beautiful furniture at its heart. Whether it be outdoor or garden furniture we have something for every occasion both modern and more classical to suit every taste. We strive to deliver premium quality outdoor furniture perfect for any outdoor space to really bring your garden to life. No matter the size of your property we are confident we have the right products to rejuvenate your space and to create a garden you can be proud of. As a family-run company, we are committed to give a genuine and personal service. From the second you land on this website, all the way through to installation and beyond – if you have any questions please don't hesitate to get in touch!


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

644 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Respondeu a 84% das avaliações negativas

Normalmente responde dentro de 1 mês

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4,5

Todas as avaliações

(644)

278 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Excellent customer service, communicative, helpful and love the product!
We bought the Westminster teak garden bench and we absolutely love it. It looks even better now that we have treated with Semco teak sealer.
Tory kindly assembled it for us before delivery as a gesture of good will as we had bought before.
Excellent service, thanks Tory.
Highly recommend Norfolk Designer Gardens!

20 de maio de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Unfortunately my table and chairs were…

Unfortunately my table and chairs were faulty, big split in the table and woodworm in the chairs. Promised replacement but 3 weeks later nothing.

20 de abril de 2026
Avaliação não solicitada
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi Andy, we’re really sorry to hear about the experience you’ve had.

We’ve tried to locate your order from the details shown on the review, but unfortunately we haven’t been able to find it on our system.

Please could you give us a call on **01953 660845** with your order number or delivery details so we can look into this properly and see what we can do to help.

Apologies again, and we hope to hear from you soon.

**Norfolk Designer Gardens**

Avaliado com 3 de um total de 5 estrelas

Bought a Kingston bench

Bought a Kingston bench. On the FAQs in reply to the question "is the furniture delivered assembled?" the answer given is "Yes absolutely every piece arrives fully assembled by our friendly delivery team....no tools, no stress, no flat pack frustration.."
The bench arrived flat packed on a large pallet. It took a whole afternoon to assemble with significant stress: I needed an electric drill, an 8mm bit, a 4lb lump hammer (as the mortice and tenon joints were very tight), some longer screws than those supplied (which were pathetic) and a small hammer for the dowels (which didn't fit properly). So very misleading to say "EVERY" piece arrives fully assembled.

16 de maio de 2026
Avaliação não solicitada
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi Marcus, thank you for taking the time to leave us your feedback.

We’re sorry that the Kingston bench arrived flat-packed when the information on our website had led you to expect it would arrive assembled. We completely understand how frustrating that must have been, especially when it then took more time and effort than expected to put together.

We really appreciate you pointing this out and we’ll be reviewing the wording on our website to make sure this is clearer for future customers.

Apologies again for the inconvenience, and thank you for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Avaliado com 5 de um total de 5 estrelas

High quality table and chairs

High quality table and chairs. Table assembled by delivery driver in our garden.
Not particularly good communication from company about delivery details and I had to chase up several times.

24 de abril de 2026
Avaliado com 4 de um total de 5 estrelas

Very good but no notice of delivery

The quality is good. After ordering the confirmation said could be months before delivery. Then had notification it would only be only days with a date specified . Brilliant but only 4 stars as it then turned up a day early with no notice. Luckily someone was in to accept and the delivery driver was really good

24 de abril de 2026
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi, thank you for taking the time to leave us a review.

We’re really pleased to hear that you’re happy with the quality of your furniture and that you had a good experience with our delivery driver.

We’re sorry that your order arrived a day earlier than expected without any notice. We completely understand that this could have caused a problem if nobody had been home, and we’ll take your comments on board as we work to improve our delivery communication.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Avaliado com 4 de um total de 5 estrelas

Good product but poor delivery- it was…

Good product but poor delivery- it was just dumped on drive by agrumpy unhelpful staff and its very heavy

24 de abril de 2026
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi Mic, thank you for taking the time to leave us your feedback.

We’re very sorry to hear about the experience you had with your delivery. The service you described from the member of staff is not the standard we expect, and we completely understand how disappointing it must have been to have your furniture simply left on the driveway.

This is also why we recommend our **Home Installation Service**, where our team will assemble and position the furniture for you, leaving you with a much more stress-free experience.

We really appreciate your comments and will make sure your feedback is passed on to the relevant team.

**Norfolk Designer Gardens**

Avaliado com 3 de um total de 5 estrelas

Heritage dining set is of good quality, but...

Heritage dining set is of good quality and looks great. However, delivery quoted as 7-14 working days, but order placed on 9th March and delivery finally took place on April 28th. I did receive one email saying delivery window was 7 - 13 April, but heard nothing more. Had to ring twice to find out what was actually going on, apparently problems at Lowestoft.

Website implies "light assembly required" but had a huge forklift pallet delivered on the drive which I was left to unpack with no assistance to even move the items close to desired location. Having said that, it's a great end result.

28 de abril de 2026
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi Kevin, thank you for taking the time to leave us your feedback.

We’re really pleased to hear that you’re happy with your Heritage set now it has arrived, but we’re very sorry about the length of time you had to wait for delivery and the lack of communication along the way.

We also appreciate your comments regarding the pallet delivery and assembly expectations. We’ll take this feedback on board as we work to make our delivery information clearer for customers before their order arrives.

Apologies again for the delay, and we hope you enjoy your furniture for many years to come.

**Norfolk Designer Gardens**

Avaliado com 1 de um total de 5 estrelas

Really disappointed with the company

Really disappointed with the company. We purchased teak table and chairs in August and they are already in a mess. One has a clean break through the wood, others are splintering with numerous cracks down the chairs. I have reached out for help by e mail, but no reply at all.

22 de abril de 2026
Avaliação não solicitada
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi, we recommend sealing the wood to help prevent splits as teak is a natural product, and teak needs treating at least a year if colour retention is required by the customer. Call us Sam if needed on 01953660845

Avaliado com 1 de um total de 5 estrelas

Worst of the worst

No contact for weeks, then they finally called to arrange a delivery, and didn’t deliver. Instead, they decided to deliver on one day we couldn’t do. The chairs have arrived covered in mould and the table has arrived damaged; the box is covered in footprints. Emailed to complain, but no response after several days, not even an acknowledgement. Nowhere near good enough on any account. Time to call my bank!!

15 de abril de 2026
Avaliação não solicitada
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi Cappi, we’re sincerely sorry for the experience you’ve had with us.

The lack of communication, problems with the delivery arrangements and the condition your furniture arrived in are not the level of service we want any customer to receive.

We’d really like the opportunity to look into this properly and see what we can do to put things right. Please contact us directly on **01953 660845** with your order details so we can review everything with you.

Our sincere apologies again for the inconvenience and frustration caused.

**Norfolk Designer Gardens**

Avaliado com 5 de um total de 5 estrelas

Easy to order online

Easy to order online. Delivery of furniture today on a pallet that was all wrapped and secured well. Very pleased with it. Very good quality. Delivery wasn't long. Thank you.

20 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Good quality furniture

The quality of this furniture is very good , it is heavy consistent with solid tight grained timber. We received our delivery on Saturday a week after ordering it was well packaged . We purchased a set with four carver chairs and a round table. Very pleased , nice people to do business with.

18 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ordered Garden Table and 8 Chairs

Ordered Garden Table and 8 Chairs, delivery was 7-10 days but to my surprise I had a telephone call to say they could deliver it in just 2 days time. They telephoned the morning of delivery to let me know what time they would be here and they were spot on time. We have stored the items whilst garden is being redesigned but from what we could see it all looked really nice and we are really happy with it.

25 de março de 2026
Avaliado com 3 de um total de 5 estrelas

Good quality table and chairs but I…

Good quality table and chairs but I didnt realise that I would have to build the table and a couple of the wooden pegs broke off so I had to drill them out

25 de março de 2026
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Hi George, thank you for taking the time to leave us your feedback.

We’re pleased to hear that you’re happy with the quality of the table and chairs, but we’re sorry that the assembly wasn’t as straightforward as it should have been, particularly with the wooden dowels breaking during the build.

We completely understand how frustrating that must have been and we’ll be passing your comments on to our manufacturing team. We’ll also be looking at how we can make the assembly requirements and instructions clearer for customers.

Thank you again for choosing Norfolk Designer Gardens.

**Norfolk Designer Gardens**

Avaliado com 5 de um total de 5 estrelas

I am thrilled

I have taken delivery this weekend of my Heritage teak wood outdoor dining set with cushions and parasol and a bench. I have to say I am thrilled.
The quality far surpassed what I expected and I deliberately chose an extending table but was unsure of how difficult it would be ro operate. I should not have worried because it is easy.
I opted for the installation and this was done by a friendly, helpful and chatty director of the firm who took away all the packaging. I think he was called Paul.
The large parasol gives more shade than any other I have seen and covers the whole table.
As an extra having seen the quality of the table and chairs I bought a bench which i am enjoying using.
I have every confidence in recommending this company and I am so glad I chose them to buy my patio furniture from.

10 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

High quality teak garden table.

We bought a heavy teak garden table and at a competitive price. Darren who delivered it was a carpenter and delivered great advice about putting it together and treating it with UV sealer and teak oil. I followed his advice to the letter and it looks great.

12 de março de 2026
Avaliação não solicitada
logotipo da Norfolk Designer Gardens

Resposta da Norfolk Designer Gardens

Thank you so much for your kind words. We really appreciate you taking the time to leave a review.

It means a lot to us that you’re happy with both the product and the service. We always aim to provide high-quality furniture and a smooth, enjoyable experience from start to finish, so it’s great to hear that reflected in your feedback.

If you ever need anything in the future, please don’t hesitate to get in touch. We’d be more than happy to help.

Thanks again,
The Norfolk Designer Gardens Team

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