Northern Garms Avaliações 

623
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Kvaliteten af tøjet lever slet ikke op til prisen. Tyndt stof og ret dyrt. Dertil lang leveringstid og toldbehandling oveni.

Avaliado com 4 de um total de 5 estrelas

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool... Ver mais

Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

623 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(623)

30 avaliações nos últimos 12 meses

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As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Hoddie

Excellent product quality. Very warm and comfortable

3 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi David,

Thank you for your review and your custom! It's great to see you loving your new hoodie and it's keeping you snug!

Hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

Great products and service

Great products. Ordered 2 Sherpa fleeces which are extremely warm and great quality. Fast delivery. Will order again.

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Good Morning,

Thank you for your review and your custom.

Its great to see you keeping snug in the cold weather. Hope to see you again soon!

Hannah

Avaliado com 5 de um total de 5 estrelas

Simply superb

Oh my. Where to start!
Very quick to arrive and not over-packaged.
I ordered two hoodies in a size medium (I’m female, 5’2” and a 12-14 in ladies sizes).
The fit is superb, the lower hem comes to around the top of my thighs. Plenty of room for the girls up top too.
The sleeves can be pushed up to the elbow without the cuff becoming too tight (a lot of cotton hoodies are restrictive) but the material used is very stretchy.
The fleece is of excellent quality. I have had a few Sherpa bits and pieces and this kicks them into the gutter. The pile is dense and close without being fluffy, as well as being beautifully stretchy too. It feels like I’m wearing a teddy bear.
Just ordered another hoodie for my partner or I will lose mine!

15 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Thanks for the great review, Helen. Great to see you keeping comfy and snug in your sherpas!

Thank you for your custom and we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

BEST SHERPA HOODIES EVER!

I now own 10 Sherpa Hoodies… all different colours and designs. The oldest is over 3years old and has been heavily used, BUT still going strong! They hold there shape perfectly after a million washes! These are my GO TO jumpers!
I’m comparing these to my £250 polartec TAD and Thrudark Hoodies and now I will only ever buy more of these!

Service/ postage ect is always perfect!

Just ordered two more, so soon to own 12 of these Sherpas!

14 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Nick,

Wow! You're building quite the collection! Its great to see you loving our sherpas so much and they're keeping you nice and snug!

Thank you for your continued custom and we hope to see you again soon!

Hannah

Avaliado com 5 de um total de 5 estrelas

I love my trousers

I love my trousers! Great material, great fit , and this company is always doing a fantastic job being up to date with the styles.

25 de janeiro de 2024
logotipo da Northern Garms

Resposta da Northern Garms

Hi Rey,

Thank you for your great feedback. Its good to know we are ticking all the right boxes.

Thank you for your custom and we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

Really pleased

Really pleased, bargain on the sale a really nice fit and top quality material, will be purchasing more from them.

12 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Mark,

Great to see you happy with your order!

Thank you for your review and your custom; we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

sherpa hoodies

Super comfy sherpa hoodies! And very quick delivery. Definitely recommend

10 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Good Morning,

Thank you for your great feedback! Its great to see you happy with your new sherpa!

Thank you for you custom and we hope to see you again soon!

Hannah

Avaliado com 1 de um total de 5 estrelas

Absolutely scumbags

Absolutely scumbags, they send items out and give you fake addresses to send items back and refuse to pay you a refund. Clothing is also rubbish quality. PLEASE DO NOT ORDER FROM THIS WEBSITE OR YOU WILL GET CAUGHT LIKE I HAVE

6 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Nathan,

I can assure you that the returns address we provide for returns is not a fake one; it is the address of our warehouse where returns are dealt with where we receive return with no issues.

If you could email us with what the issue was with your return and how you deem the address fake, we will be more than happy to help.

Hannah

Avaliado com 5 de um total de 5 estrelas

Quality gear

Quality gear, really happy with the sherpa’s and cargos

8 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Jonathan,

Thank you for your great review! We're so pleased you're happy with your new cargos and sherpa.

Thank you for your custom and we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

Awesome hoodie

Fast delivery.. quality packaging... quality item.. perfect fit and quality material. Will defo be using Northern Garms again.

30 de janeiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Robert,

Great to see we ticked all the right boxes!

Thank you for your custom and we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

Warm and comfortable

We are used to cold weather here in Quebec, and I was sceptical about thiese Sherpas to start with , and now i absolutely love it! surprisingly warm and extremely comfortable. Easy to wash in a machine and looks great after every time.

4 de janeiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Chucky,

Thank you for your great review! Its great that your new sherpa is keeping you snug in that Canadian weather!

Thank you for your custom and we hope to see you again soon!

Enjoy!
Hannah

Avaliado com 5 de um total de 5 estrelas

Fast shipment

Fast shipment, the quality is as good as promised and a great customer service.

Would highly recommend.

4 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Michael,

Great to see your experience with us was a positive one. Thank you for your custom and your great review!

Enjoy!
Hannah

Avaliado com 1 de um total de 5 estrelas

A Sherpa hoodie I ordered for a…

A Sherpa hoodie I ordered for a Christmas present has started to come away at the seem on the cuff. I have tried to message Northern Garms twice but have had no reply. Poor customer service and questionable quality as the hoodie has only been worn a handful of times and only washed once.

** I have received a response from Northern garms stating as this was purchased 2 months ago the cannot "assist" any further. I have replied to Northern Garms stating that faulty items, as per consumer law, have a 6 month window to be returned. With the onus being on the retailer to prove the item was not faulty. As explained to Northern Garms the item was purchased for a Christmas gift, worn only a small number of times and washed once. There should be no reason why the cuff would come away other than a faulty item being supplied.

4 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Mark

As you messaged on a weekend we are closed, We have now responded to you.

We have a 30 day period that any faults need to be reported after this time we we are unable to proceed with assistance due to the act below

The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days

As previously stated we are always happy to help customers please email info@northerngarms.co.uk

Avaliado com 5 de um total de 5 estrelas

I don’t normally take the time to give…

I don’t normally take the time to give reviews for any company, but Northern Garms deserves nothing but high praise! Not only are their pieces incredibly comfortable, VERY well made and worth every penny, but their customer service is top-notch as well. I ordered a small and a medium just to make sure I was getting the correct fit, and Gavin made sure to get back to me much sooner than I was expecting, to let me know that I can definitely (and easily) switch out the size that doesn’t fit, for one that does. I always love finding new (to me) companies that make amazing products, because they’re few and far between these days, so when I do find one, I run with everything I can get my hands on. That all being said, I’m sure it comes as no surprise that I highly recommend you grab as many pieces as you can, bc it’s only the great brands that make limited runs of quality gear. Very well done!

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Brandt,

Thank you for your great review! Its great to see you were happy with your order and also the service you received.

Enjoy your new clothes and we hope to see you again soon!

Hannah

Avaliado com 5 de um total de 5 estrelas

Shepa ice

Great comunication from the moment you order to the time its delivered, the app is clear and easy to use and the garments are comfortable and they fit well..i have just ordered my fourth item..northern garms are quickly becoming my go to clothing company

2 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Scott,

Thank you for your review and your custom.

Great to see you're happy with your order and the service you experienced with us.

We hope to see you again soon,
Hannah

Avaliado com 5 de um total de 5 estrelas

Hoodie woodie

Let me tell ya if the goodies Hoodies don’t keep ya warm the customer service will
There great’

1 de fevereiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Martin,

Thank you for your great review! Its great to see the experience you had with us was a positive one!

Thank you for your custom and we hope to see you again soon!
Hannah

Avaliado com 4 de um total de 5 estrelas

Service review and the product review

Ordered a second order of a Sherpa hoody. Yes pricey but it is very warm and of good quality. Washes well too. Had the delivery with the wrong colour despite invoice enclosed stating the right colour. Emailed customer service who explained next steps, sent me a postage label to return, communication was excellent and expressed me the correct colour as soon as I provided proof of return. Everyone makes mistakes but it’s the customer service and how they rectify it that makes a company a higher rating for me. So they get high stars for addressing the problem and rectifying it quickly, efficiently and without too much of inconvenience from me. The quality of the clothes are of a good standard so for me personally the price reflects the product. I wouldn’t pay anymore though.

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Vic,

Thank you for your review. I'm sorry you had this issue but glad it was rectified quickly for you.

We hope to see you again soon and thank you for your custom.

Hannah

Avaliado com 5 de um total de 5 estrelas

Great Sherpas

Great Sherpas, received one as a Christmas gift and bought myself another before the new year. Also great customer service throughout purchases.

31 de janeiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Richard,

Great to see you're happy with your sherpas and the service you received from us.

Thank you for your review and your custom; we hope to see you again soon!
Hannah

Avaliado com 5 de um total de 5 estrelas

This is by far the best hoodies I…

This is by far the best hoodies I bought. I was debating for sometime if I should get it but hands down. It’s the warmest yet comfiest clothing I ever bout. Will definitely purchase more in the future

22 de janeiro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Raymond,

Thank you for your great review and your custom.

Its great to see you so happy with your order.

We hope to see you again soon!
Hannah

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