Northern Garms Avaliações 

623
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Kvaliteten af tøjet lever slet ikke op til prisen. Tyndt stof og ret dyrt. Dertil lang leveringstid og toldbehandling oveni.

Avaliado com 4 de um total de 5 estrelas

Garms are super comfy, and although one item was mistakenly the wrong size, the gents at northern garms had responded to my inquiry email within the hour. Less then 24hrs later, proper size item w... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I made a mistake on my address when placing my order and I sent an email quickly asking could anything be done. I got a fast response and got my address corrected. My partner also loves his new fleecy... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I loved the garms and the pricing was super reasonable especially with offers etc. The thick hoodies are the warmest I’ve ever found. I use them to keep warm at my desk, among other things. Super cool... Ver mais

Detalhes da empresa


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

623 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 72% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(623)

30 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Excellent customer service

Their garments are lovely.
I also recently had a problem with my return and my husband had thrown away the posting receipt. This didn't matter to Gavin he went out of his way to locate this and sent replacements very quickly. Excellent customer service.

28 de janeiro de 2025
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Very poor quality of manufacturing

I brought two items from this company. Both Sherpa hoody’s, both ripped within wearing them 3 to 4 times. The quality of the manufacturing is really poor.

27 de janeiro de 2025
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Andrew

Thank you for your 2 star review.

We have offered a credit for the issue with your sherpa due to the timeframe since purchasing.

We are always here to help our customers and a credit was issued as a good will gesture.

Avaliado com 5 de um total de 5 estrelas

Great clothing and quality

Unique, stylish and quality clothing and great value for money, the fit is awesome and true to size and always design something that is a little different. Highly recommend.

14 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very helpful customer service and great quality products

I ordered a fleece for my partners Christmas present and the quality was lovely but it didn't fit him properly. It was past the 30 day refund policy and they still let us exchange. I managed to miss all the important details of the form when I sent it back, and they managed to find the item with the vague description I could give them. I've been nothing but a nightmare customer and they've been so patient and helpful through everything. Can't wait to receive the new item. Thank you again for all your help!

24 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Quality of the trousers are absolutely…

Quality of the trousers are absolutely shocking! As others have stated on other reviews I've worn them 4-5 times and they look terrible but was told its out of the returns time frame. Don't waste your money

30 de outubro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Kyle

Thank you for your feedback

As your joggers were purchased 3 months ago we are unable to accept these as a return due to the timeframe and the heavy wear as per your images.

Avaliado com 4 de um total de 5 estrelas

Rovan Sherpa hoodie

The fit, quality, comfort and warmth are all great... The colour is not as bright as the pictures on the website would have you believe, but I would definitely buy again 👍

3 de janeiro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Very good company

Purchased Sherpa fleece and cargos. Quality is good and I am happy with the purchase. Wouod recommend this company.

2 de janeiro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered some clothing for Xmas for my…

I ordered some clothing for Xmas for my partner didn’t think of checking them and when they were opened and she tried them on she realised there was a big hole at the bottom but coz I’d had them a while they wouldn’t do anything, shame really could of spent a fortune on their website but won’t be from now on

25 de dezembro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Hi Natalie

Thank you for your feedback.

We have responded to you for you to return the items to be QC checked.

We are working on a skeleton service due to this being a national holiday in the U.K. so this can cause some delays but we can assure you we are always here to help.

Avaliado com 1 de um total de 5 estrelas

Poor customer service

Ordered two items. Both arrived and seemed good quality. Washed both items together and one item shrank so much I can no longer get them on. Contacted customer services who are extremely unhelpful and refused the return. I am left having to make a claim from PayPal. I wouldn’t buy from again as there are other companies with better customer service. Have to point out that I have offered to send the item back but they want me to pay for postage to turkey. As for taking pictures, they look exactly like they did when you sent me them, but smaller having shrunk due to what I can only assume poor materials used in manufacture

16 de dezembro de 2024
Avaliação não solicitada
logotipo da Northern Garms

Resposta da Northern Garms

Thank you so much for your 1 star review.

As previously stated we require these to be returned to us so we can QC check the item.

After multiple emails stating for images and return the item. You are unable to provide any further information.

We are here to help but we do need more information on the actual product before we can proceed.

Sorry you feel let down on this occasion.

Avaliado com 5 de um total de 5 estrelas

The best hoodie

The best hoodie iv bought so warm so light no wonder they sell out , don't want to take it off and it's first thing I put on in the morning save on gas and buy a northern garms hoodie ! Super quick delivery and returns .

5 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great 😊

Bought as a gift for a family member who’s always cold, so it hasn’t been given yet, my kiddo tried it on as he was debating wanting one but said it was too warm, which is a huge win, it’s a very nice fit with lovely long arms, and flattering when on, it’s as I’ve been informed very comfortable, but if you are a warmer person may be too warm for you, even better it felt nice for my kiddo who has autism, which is a huge win as we struggle with clothes, so if he ever decides he needs one I’ll be placing another order, now to hope the intended recipient approves, postage was quick, price was reasonable for the quality very happy with this company and order massive thanks you 😊

24 de novembro de 2024

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