Northwesttradecentre Avaliações 

215
•
O TrustScore é 4.5 de um total de 5

4,5

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Ian has been amazing, very helpful and patient as I put a deposit down 3 or 4 weeks before actually picking the car up as I was waiting for a payout. Answered all our questions and never felt forced i... Ver mais

Avaliado com 5 de um total de 5 estrelas

Unreal customer service! Nathan took the time to sort me out, despite my million requirements and the lads kept it super upbeat and helpful! Thank you so much!! x

Avaliado com 1 de um total de 5 estrelas

Avoid. From my experience (that started positively but very quickly got worse) I wouldn’t go back here for a car ever again. The things that were agreed upon sale haven’t been met and I’m 15 days sinc... Ver mais

Avaliado com 5 de um total de 5 estrelas

I bought a car from north west car centre and the staff were all so lovely and reassuring with the whole process of buying the car. I dealt with Haider and he gave me updates on the vehicles process... Ver mais


Informações de contato

4,5

Excelente

O TrustScore é 4.5 de um total de 5

215 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 1 semana

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4,5

Todas as avaliações

(215)

211 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Nathan helped me out through out the…

Posted 16-2-26, Nathan helped me out through out the entire process and was very patient. Thank you

23-2-2026, there have been issues with the vehicle since day one. Communication with NWTC is ongoing. Will update my review accordingly.

16 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Nathan was very helpful

Nathan was very helpful, honest polite and friendly highly recommended coming here and asking for Nathan, top man

15 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thank you Jay

Jay made the whole car-buying process smooth and stress-free from start to finish. He was friendly, professional, and really took the time to understand what I was looking for. There was no pressure at all — just honest advice and great customer service.

He answered all my questions clearly, kept me updated throughout, and made sure everything was sorted quickly and efficiently. The car was exactly as described and I'm really happy with my purchase.

If you're looking to buy a car and want someone trustworthy and helpful, I'd definitely recommend asking for Jay. Thanks again for all your help!

14 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I enquired about a mini clubman estate

I enquired about a mini clubman estate, I had asked for a video and other related ? S.
I was dealing with Wayne who has over 40 years experience and he dealt with my inquiries efficiently with no pressures at all, which made such a difference to me, Wayne was extremely helpful and went beyond and above to get the information I had asked for even out of his working hours as I messaged him on WhatsApp, he kept me up to date with all relevant information and service getting done etc
I live 7 hrs away from the centre which made no difference as I was confident everything be done thst I had asked for and about
My friend collected my car today to drive home for me and I was sent a departure video entailing everything inside and where all things are and the navigation and phone connection and the outside of the car , it was spotless inside and out , I cannot fault the service I received from my first enquiry to today and having the 3 years warranty is just brilliant, can’t wait to see my car later today , thanks again Wayne for everything much appreciated 26/01/2026

26 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kieran

Lovely dealership. All staff were brilliant, Kieran went above my expectations! So happy with the car.

23 de janeiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fab service

Junaid was an exceptional sales rep! Fantastic service talked me through everything I needed to know a real gem!

14 de janeiro de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Purchased a vehicle just prior to…

Purchased a vehicle just prior to Christmas, communication pre collection was great.

However as soon as I paid for and collected the car various problems were evident.

Sadly I've had no response which is a shame given it was a Christmas present and it's disappointing being ignored.

Car has the following faults:

1. Wrong mirror glass fitted, from a later facelift car, blind spot monitoring error on dash.
2. Coolant cap split, error on dash low coolant level, unable to top up as the cap is split and cannot be removed. Someone has previously tried to remove it and damaged it.
3. Only 1 x rear door locks, all other doors won't lock.
4. Drivers heated seat doesn't work.
5. Missing battery cover under bonnet.

Given the lack of any response I'll likely be returning the car for a full refund shortly and will buy another one elsewhere.

19 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Terrible aftersales service and zero accountability

I purchased a Ford Kuga from this company in November 2025. Within the first week, the car broke down.

Breakdowns can happen, but the real issue was the aftercare. Phone calls were not returned, recovery and repair collections were booked and then no one turned up, and I was repeatedly given information that turned out not to be true. Communication was poor throughout, and I constantly had to chase for updates.

Due to the ongoing issues and lack of support, I was left with no option but to reject the vehicle. Even after rejecting it, I then had to chase for my deposit to be returned, which only added to the frustration.

This has been, without question, the worst car-buying experience I’ve ever had. I would strongly advise others to think carefully before dealing with this company.

23 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Stay away. Terrible service from James (General manager)

Purchased a car last year. (Golf GTD)
The vehicle had a gearbox issue and after months of stress it was returned under warranty although they tried everything to avoid refunding me. Months on the vehicle/logbook was kept in my name and I received fines due to no insurance and tax although the vehicle was returned months prior.
James had agreed they were responsible for these fines however isn't willing to pay for them or even speak to me when I call.
He advised I would need to appeal with the court, which is a lengthy process and would also then mean I would have to attend court months down the line to plead our innocence, which would of course cause loss of earnings.
Stay well away from these guys!

Faulty cars and rubbish customer service.

22 de dezembro de 2025
Avaliação não solicitada
logotipo da Northwesttradecentre

Resposta da Northwesttradecentre

We’re disappointed to read this review, as it does not accurately reflect the steps we took to support you throughout this matter.

To clarify the record: the vehicle was fully refunded and the deal cancelled. The DVLA was notified of the change in ownership, and we also wrote directly to them regarding this issue. In addition, we provided you with a formal letter to assist with any appeals relating to fines issued after the vehicle had been returned. We also supported you with a courtesy car during the process.

Once the vehicle was no longer in your possession and the refund completed, any fines issued are determined by DVLA and enforcement authorities based on their records and timelines, which are outside of our control. For this reason, we advised on the correct appeal process rather than avoiding responsibility.

We believe we acted reasonably, transparently, and with goodwill throughout, and we strongly disagree with the suggestion that we were unhelpful or at fault. Nonetheless, we regret that the situation has caused frustration.

We remain open to constructive communication to close this matter appropriately.

Avaliado com 5 de um total de 5 estrelas

Great service

Great guys, patient with us and knowing our circumstances was able to sort us a temporary car until our new purchase was ready.

20 de novembro de 2025
Avaliação não solicitada

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