Norwich Trust Limited Avaliações 

265
O TrustScore é 5 de um total de 5

4,8

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Having recently dealt with Norwich Trust and in particular, Ryan Beeson, I was impressed about how easy and efficient this loan was to organise through this company. From the start, all emails were re... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely brilliant service from start to finish. Abbey Nichols was amazing throughout and made the whole process feel easy and stress free. Communication was spot on, everything was explained clear... Ver mais

Avaliado com 5 de um total de 5 estrelas

All I can say is what a great service From start to finish, from the application to receiving funds took less than 24 hours. The call handler i spoke with was lovely and was able to ensure affordabil... Ver mais

Avaliado com 5 de um total de 5 estrelas

I applied for a loan to consolidate my credit card debt into one lower monthly payment, which can be quite a daunting process, but the team at Norwich Trust were so understanding and friendly. Huge sh... Ver mais

Detalhes da empresa

  1. Serviço financeiro não-bancário

Escrito pela empresa

Norwich Trust Limited ("Norwich Trust’’) is a direct lender providing unsecured loans to homeowners. We differentiate ourselves from the majority of other lenders by lending solely to homeowners (in England, Scotland and Wales), allowing us to offer competitive rates for our loans. Our loans are suitable for those who have little equity or who don’t want to risk their home with a secured loan. If you are a customer of ours feel free to let us know what you think of our service.


Informações de contato

4,8

Excelente

O TrustScore é 5 de um total de 5

265 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 100% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,8

Todas as avaliações

(265)

80 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Amazing service and customer oriented.

Amazing service and customer oriented.
Ryan was brilliant and very helpful.
Thank you

11 de outubro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

We’re very happy to hear your positive thoughts on our service. Thank you Ella

Avaliado com 5 de um total de 5 estrelas

Great experience

Norwhich trust especially ryan was so helpful explained everything so clearly to me went thru it all and understood my situation talked to me like a human being and had compassion I am so glad I choose norwhich trust the hole process was easy and simple to do and couldn't believe how quickly I received funds 1 hour after call I was expecting maybe a week or few days it has took so much preasure off me with worry and now instead of paying out on all different cards etc I have only the 1 monthly.

10 de outubro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

A human approach to lending is something we pride ourselves on, so we appreciate your lovely review. Thank you

Avaliado com 5 de um total de 5 estrelas

Great service

What a service this company provide , one happy settled man tonight and a massive weight off my shoulders , thanks again too Monika she was awesome 😊

3 de outubro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

We’re very happy to hear we helped with your burden. We’ll pass on your review to Monika and the team. Thanks Paul

Avaliado com 5 de um total de 5 estrelas

Amazing really helpful and explained…

Amazing really helpful and explained the process and gave time to think nothing rushed

2 de outubro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

It always makes us very proud to hear our customers find our team both helpful and patient. We truly appreciate your comments, thank you Jamil.

Avaliado com 5 de um total de 5 estrelas

Great customer service

Daryl definitely went above and beyond to help me with the application process. Once it was confirmed I received the funds the next day.

23 de setembro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

We’re pleased to hear you found Daryl exceeded your expectations. We will be sure your comments are passed onto him and the team.

Avaliado com 5 de um total de 5 estrelas

The process was so smooth

The process was so smooth, speaking to Lauren was so easy, she was friendly and so professional, really put me at ease about the process.

27 de setembro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

We’re very proud of our personal approach to customer service, so it makes us really happy to read such lovely reviews about our staff. Thank you Clare

Avaliado com 5 de um total de 5 estrelas

Applying was so easy and painless

Applying was so easy and painless
And Monika was so pleasant and understanding taking me through the whole process step by step she was courteous and very professional would definitely recommend.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Highly recommended

The advisor that helped me was Lauren Hall. She was really helpful friendly and made the process easy from start to finish. She called at the time she said she would each time and was very professional.

18 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Ryan was so helpful and professional…

Ryan was so helpful and professional through the process.
This was my lifeline to help me get back on track financially and without them I don’t know what I would have done.
The customer journey from start to finish was excellent.
Thank you so much and thank you Ryan!

17 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The guys were absolutely awesome!

The guys that processed my loan were absolutely awesome from start to finish 👌...Lauren couldn't complete my affordability check because I didn't have sufficient time on the day...she suggested that we finish some days later as she will be starting her annual leave the next day but I said I would really want to get this out of the way and she agreed to call me from home whilst on annual leave and phone appointment was scheduled for 1pm...and bang!!! @ 1pm the next day my phone rang and the affordability check was conducted and concluded...Stuart King stepped in the next day to finalised the process, within few hours the loan was approved...the best part of these guys, especially Lauren, was the fact that they deal with you as humans not as robots...they try to understand your circumstance and probably step into your shoes...they spoke with empathy and displayed the highest level of professionalism with a touch of humanity!!! Nice one guys, am really pleased!

12 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Their Affordability assessment doesn't…

Their Affordability assessment doesn't add up logically and when talking to the underwriting department trying to explain, they didn't want to help and were very robotic.

6 de setembro de 2024
Avaliação não solicitada
logotipo da Norwich Trust Limited

Resposta da Norwich Trust Limited

Dear Anon,

Thank you for your feedback.

It is not possible for us to investigate your individual concerns and to respond to you personally. However, If you would like us to look into this, do not hesitate to contact us directly at underwriting@norwichtrust.co.uk (FAO: Brendan Wilson).

All of our applications are reviewed manually, by one of our underwriting team and we pride ourselves on the personal service provided. Our agents assess a combination of credit search information and open banking data, to understand if the application fits our lending criteria.

Although I understand that the loan repayments appear affordable to you, when it comes to granting a loan, we have to ensure the loan meets our criteria as we do not want to place customers in a position that makes the loan repayment unaffordable now (or in the future).

Unfortunately, it appears we were unable to help in this instance.

Kind regards

Brendan Wilson
Head of Lending

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