Not In The Guidebooks Avaliações 

174
•
O TrustScore é 5 de um total de 5

4,9

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Avaliado com 5 de um total de 5 estrelas

We went to Palazzo Del Duca in Tuscany for s residential cookery course run by Mirella and Francesco. It was excellent. I am going to recommend itt to my mother-in-law, who loves cooking. We pick... Ver mais

Avaliado com 5 de um total de 5 estrelas

The four day Tuscan food and wine break with Francesco and Mirella was a wonderful experience. Their Pallazo and gardens are beautiful and peaceful, well off the Tuscan beaten track. Cooking, wine tas... Ver mais

Avaliado com 5 de um total de 5 estrelas

What a wonderful 4 nights in the company of Mirella and Francesco. In the hidden gem of Northern Tuscany. 2 afternoons of cooking with Mirella, who mixes local and seasonal produce into sublim... Ver mais

Avaliado com 5 de um total de 5 estrelas

Had a great experience with Francesco and Mirella at Palazzo del Duca. Wonderful hosts and lovely accommodation. Cooking experience with Mirella was amazing and Francesco's wine tour, knowledge an... Ver mais

Detalhes da empresa

  1. Agência de turismo
  2. também em
  3. Agência de Viagens
  4. Operador de turismo

Escrito pela empresa

We make it simple to access the most memorable, local travel experiences from across the world, so you can unlock the best part of your holiday with ease. Don't just see the world, experience it!


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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4,9

Todas as avaliações

(174)

32 avaliações nos últimos 12 meses

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Avaliado com 2 de um total de 5 estrelas

Painfully difficult to book anything as…

Painfully difficult to book anything as website is not in real time so what shows as available, isn’t always. Slow slow replies with offers of dates outside request time (non school holidays). No further forward getting anything booked. I would give up if I didn’t have a voucher to use.

19 de agosto de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hi Rachael, thank you for writing us a review! We take all feedback very seriously, and I'm sorry to hear you've had a bit of a difficult and negative experience with us. We are currently working really hard on improving our customer journey so feedback like this is super helpful. Regarding availability for our holidays, we work on the "availability request" basis, which does mean unfortunately sometimes the holidays are not available for the desired dates especially during busy holiday seasons, but we can check with our hosts at any time in case a spot becomes available. We are working on trying to make this process clearer and easier for our customers. We have contacted you directly via email, we look forward to hearing from you and we will get your experience booked in ASAP!

Avaliado com 5 de um total de 5 estrelas

Paint the South of France

I had a relaxing 7 days in Bergerac, particularly in Les Leves et Thoumeyragues, where I stayed with host Jo, and her partner Stan, beautiful scenery, fantastic food, gorgeous animals, and lots of art tuition. My favourite day was the day we went to Bergerac, Jo and myself sketched a typical Bergerac Street, whilst Stan played the guitar, bliss. I wish I could have stayed there longer.

15 de julho de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Wonderful review of our host Jo in France! We are so happy to hear you had such a good time. We love hearing such lovely feedback about our experiences so thank you for sharing. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Painting and wine tasting in south of…

Painting and wine tasting in south of France (Le Peyrail) July 3rd-6th.
After a long journey to Bergerac airport, I was met by my host Jo and from that moment I felt at ease.
The accommodation was rustic, eclectic and comfortable, first time sleeping on a waterbed - so relaxing. At the house there was a ‘collection’ of animals, dogs, cats, hens, doves, horse, donkey, pigs and a baby blackbird. It all added to the experience.
I have ‘dabbled’ in watercolours, Jo was attentive, sharing many techniques and the art sessions were personalised to what I needed to enhance my watercolours.
Jo and her partner Stan prepared wonderful food and sitting out on the veranda, along with excellent wine and good company.
Wine tasting was exceptional at a local vineyard,
Nothing was too much for Jo and Stan,
My only complaint - 3 nights is not enough!!

3 de julho de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Thank you Jacqui for your wonderful review of your holiday with our host Jo! It sounds like you had such a fantastic time (we love hearing this!) so we really appreciate you sharing your experience with us. We hope to see you again soon for another holiday with NITGB!

Avaliado com 3 de um total de 5 estrelas

I was disappointed with the…accomodation

I was disappointed with the accommodation. If I’d booked slightly earlier I would have been in the better hotel. My air conditioning did not work for 3 nights which made sleeping difficult. The food was fairly the same each meal. A lot of fried food. Vicky and Paul were very accommodating. The highlight of the holiday was the tutor who was excellent.

10 de junho de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hi Mary, Thank you for leaving us a review!
We are so happy to hear that overall you had a great time. We have extended your comments in regards to the hotel back to your hosts, and our apologies that the accommodation negatively impacted your experience. We really appreciate the honest feedback and we will make sure that improvements are made!

Avaliado com 5 de um total de 5 estrelas

Great time, great location, great host.,

Just returned from a wonderful week in the mountains of Villa Minozzo, Italy. A great location for a painting holiday. We were a party of three. We had daily tuition on any art skill we wanted to learn about. In our case it was watercolour. Also we had really interesting visits to the local regional Parmesan and balsamic vinegar makers. We enjoyed leisurely lunches and dinners made by our host with local produce and wine. We had our own rooms in an apartment with a balcony with lovely views over the gardens. Pheona our host was great company and nothing was too much trouble.

16 de junho de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hello Gillian! Thank you for sharing your experience in Italy with Pheona. Feedback is super important for us so we can continue to grow and improve our holidays, so we are super happy to hear that you had such a great time with us. Hopefully we will see you again in the future!

Avaliado com 5 de um total de 5 estrelas

Fantastic family holiday in Costa Rica!

We had a great 10 day holiday travelling around the beautiful country of Costa Rica. Not In The Guidebooks organised a fantastic itinerary which was just perfect and tailored personally to us.
A pinch me moment was definitely waking up on our first day to the spectacular view of Volcano Arenal. Every aspect of the holiday was fun filled and breathtaking, from zip wiring through the cloud forest in Monteverde; trekking through the jungle in Corcovado; swimming in stunning waterfalls, and being arms length away from white faced capuchins, this trip was incredible. A special thank you to Not In The Guidebooks and our wonderful tour guides for making this a trip of a lifetime.

27 de abril de 2023
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Trip of a lifetime!

We had the most incredible 10 day trip to Costa Rica organised by Not In The Guidebooks, which went off without a single hitch.
We started the trip inland, with Arenal volcano, rainforests and cloud forests. The transfers were all totally smooth, the guides were super friendly and so knowledgeable about the flora and fauna of the area. In Monteverde we did zip lining and walked on bridges suspended above the cloud forest which was exhilarating and I would highly recommend if you are planning to go to the area.
We then travelled down to the south coast to Corcovado national park which is a must if you are visiting Costa Rica. The journey to the accommodation was amazing as you travel by boat on a river out to the ocean, arriving in style. The food here was great!
Then we ended the trip in Manuel Antonio where we did a cooking lesson, making a national dish of casados which was delicious and run by locals who were very friendly and interesting to talk to.

Overall the trip was amazing. All four accommodations were first class and the food was fantastic too. The transfers were smooth. All the drivers, hosts and guides were friendly, knowledgeable and welcoming. We saw so much wildlife, including monkeys, sloths, birds, and turtles! I would highly recommend this trip and Not In The Guide books for organising it.

8 de maio de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hi Lizzie! Thank you so much for the amazing feedback! Costa Rica is one of our favourites. We put a lot of time and effort into finding the best local hosts, accommodation and activities, so of course we love hearing that it all pays off and our customers have such a memorable time travelling with us! P.S We also agree that Casado is delicious!

Avaliado com 5 de um total de 5 estrelas

La Salle painting holiday

From airport pick to final drop off the holiday could not be faulted. Terry and Jill hosted our group courteously with super food and extremely comfortable and beautiful bedrooms. The house is gorgeous and the studio very well equipped. Our teacher Nicki Saunders was kind and very well organised, her teaching notes and methods are excellent. We had some good outings and I cannot but praise the whole experience.

20 de abril de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

We are so happy to hear you had an incredible time with Jill and Terry! Thank you for kindly writing this review for us. We love hearing about everyone's experiences and it really helps us going forward. Hopefully we will see you again for another holiday soon with Not In The Guidebooks!

Avaliado com 5 de um total de 5 estrelas

An amazing 12 days in Costa Rica

We had 12 days in Costa Rica in the North West, Nicoya Gulf and Pacific coast. The holiday was great because we saw a lot of the beautiful country, staying in six places. From the cloudy rain forests with their hanging walkways to surfing at Santa Teresa within three hours. All the logistics all worked - great drivers who transported us and told us about the country. A range of activities from boating in the mangrove forests, to zip lining, surf lesson, ATV driving, bird watching, and the most amazing cooking lesson in a Costa Rican farmer’s home, eating what we cooked with the family afterwards. Hotels were largely simple but clean and everywhere beautiful scenery, animals, birds and people. We loved every minute.

4 de fevereiro de 2023
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Lapland- Northern Lights Village, Levi

All in all a lovely time was had. Hotel was in a beautiful setting with good service, staff and food. the igloos were fab and great for spotting the Aurora. Activities were brilliant. We were on a 'romantic' package but half of our activities were shared with others - thankfully only in small groups of 4. Masseuse was brilliant. Prompt and friendly airport transfers.
Knocked the score down to 4* for a couple of reasons: it's quite expensive and any extras cost you. its meant to be full board (so 3 nights = 3 x3 meals, right?) but you don't get a lunch on the arrival or departure day, which felt a bit stingy. Our itinerary was not in the order as advertised on the hotel website. It was ok but we had one pretty empty day followed by a jam-packed day where I ended up having barely anytime for lunch or for packing bags to fly the next morning etc. Couple of items not included in the rooms: body lotion and tissues - you do tend to need these when it's a dry minus 15 outside.
Otherwise, we have wonderful memories of a stunning landscape for life now!

25 de janeiro de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Thank you for a wonderful review of our hosts in Lapland! We are happy to hear you had such a great time. Thank you for the constructive feedback, we have made a note and will hope to improve these aspects in the future! See you again soon for another holiday!

Avaliado com 4 de um total de 5 estrelas

Tapas in Triana (Seville)

We had a brilliant off the beaten track tapas tour in Seville this week. Our guide (sorry cannot spell her name) was friendly, knowledgeable and chatty. We were the only two on the tour which was fantastic and we sampled four different bars way off the tourist track. Initially we thought it was expensive but having a three hour private tour was well worth the money. Five stars for the guide, but overall four stars as we did feel perhaps a text to confirm where to meet and who we should look out for would have been useful- the guide was not the person on the paperwork.

14 de fevereiro de 2023
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Thank you Carol for your lovely review! That's amazing that you had such a great time with our host and their guide. Regarding the feedback for improvements - well and truly noted, thank you for letting us know so that we can make sure our travellers have the best experience possible. We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

5 days discovery tour of Morocco

We had a wonderful 5 days discovery tour of Morocco with Hamid. It was a relaxing as well as efficient way to get a glimpse of this beautiful country, starting in Marrakesh and ending up in Tangier, with Fes and the desert in between.
The minibus was comfortable and well driven, and the hotels carefully chosen. Hamid was also flexible and responsive to our special requests.

25 de dezembro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hi Maude! We are so happy to hear your had an amazing experience with our hosts in Morocco. We always have such good feedback from their holidays. Thank you for taking the time to write about your time there and we hope to see you again soon!

Avaliado com 4 de um total de 5 estrelas

We stayed in the Northern Lights…Saariselka

We stayed in the Northern Lights village in Saarisselka which was a lovely place. The accommodation was great, the glass roof looked amazing, just a shame we didn't get to see the northern lights!

The food in the hotel was great 90% of the time. I was disappointed paying 16 euros for chicken nuggets only for them to be served an hour later on the buffet.

The excursions were good although we did end up in a heated sleigh only for it to be blowing out cold air which left my 6 year shivering, the guides were great and gave him jumpers and gloves to help him.

Talking about the guides this was advertised as local guides taking you to the places etc where they were just seasonal workers. The guides though did a great job and the kids loved the elves.

Overall we had a really nice time and have made some life long memories. Would love to go again one day but it is very expensive will have to save for a few years!

7 de dezembro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Thank you Daniel for your lovely review! We are glad to hear you had such a great time in Lapland. Thank you also for the comments regarding the slightly disappointing elements of the holiday, we really appreciate all feedback, good and not so good and we will be sure to send on the comments to the host! We hope to see you again for another holiday.

Avaliado com 5 de um total de 5 estrelas

Absolutly amazing 4 night break to…

Absolutly amazing 4 night break to lapland, questions were answered very promptly, everything was perfect and arranged very well.
We had the most magical time. Thank you so much.

2 de dezembro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

We love our Lapland holidays too! We are so glad to hear you had the best time with our hosts and we hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

Fantastic 5 day baking course with NITGB…

Went on a fantastic 5 day baking course via notintheguidebooks. Booking was very easy. There were actually other companies offering the same experience but the service I received from NITGB was so personal and friendly that this was the only company I wanted to go with.

The actual experience was incredible. A fantastic baking course where I learnt loads, in an amazing area with a lovely family. Would 100% recommend the company and the course.

9 de outubro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Hi Matthew! Thank you so much for your kind review. We are so happy to hear that you enjoyed every part of your holiday! We hope to see you again soon!

Avaliado com 5 de um total de 5 estrelas

A wonderful trip to Norway

Just back from an amazing trip to Norway with Not in the Guidebooks. The local hosts, the accommodation and all the experiences included in the package were fantastic. This trip really allowed us to experience Norway, taking us to places we would never have found on our own and connecting us with locals who really bought the place alive.

19 de outubro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Thank you for your review! Norway is amazing and we are so glad that you had such a wonderful time there with our hosts and getting to see a different and beautiful side of the country that most people wouldn't normally get to see when on holiday!

Avaliado com 1 de um total de 5 estrelas

Not genuine

Absolutely awful company. Communication is terrible, they never get back to you. Nitgb advertised something as "an experience highlight" yet after booking it was not on my itinerary, and was told it was extra. Yet there was no asterisk indicating it was extra. Unfortunately they will not admit false advertising or honour their advertised experience.

1 de novembro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Mrs Barber, we have communicated with you on every occasion that you have contacted us. We have also referred you back to the travel agent you booked with, as you are their customer, and they should really be your first point of contact.
When you booked the trip, we went out of our way to create a bespoke package to suit your requirements, despite it not being something we normally offered. When we adapted your package, we clearly stated what was included, as did your travel agent before you confirmed the trip. With a lot of our experiential holidays there are additional products customers may like to add to enhance their trip but of course these will come at an additional supplement and are entirely optional.
As a small independent company, we pride ourselves on our customer service and our other reviews reflect this. We are sorry on this occasion you have felt the need to write this review but hope you have a fantastic holiday.

Avaliado com 5 de um total de 5 estrelas

Just back from my first holiday with…

Just back from my first holiday with NITG - photography and cookery in Morocco, a fantastic experience from start and finish: the advice, the pre-trip communication, transfer, fantastic accommodation and wonderful hosts Darren and Naima. You will be my first port of call for my next holiday!

8 de outubro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Amazing to hear! We are so glad to know you had a fantastic time with Darren and Naima, and with our team prior to your holiday. See you again soon!

Avaliado com 1 de um total de 5 estrelas

TOTALLY UNPROFESSIONAL

We were supposed to go to the Russo family vineyard on Mount Vesuvius but ended up at the Sorrentino vineyard. I knew there was a going to be a problem when there was only ONE glass to taste four different wines. Totally unprofessional and a waste of time, the wines were horrible. The Russo family website had the possibility of being an enjoyable time.

14 de outubro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

We are sorry to hear that your experience with our host wasn't up to your standards! I'll be reaching out to your group directly via email to discuss.

Avaliado com 5 de um total de 5 estrelas

What a marvellous holiday we had!!

What a marvellous holiday we had, booked through Not In The Guidebooks!!!
We’ve enjoyed an amazing Greek Islands tour taking in Mykonos, Santorini and Crete, with several fascinating experiences, including cooking lunch in a family home, hiking through the Cretan mountains, a wine tour, climbing an active (though dormant) volcano, and visiting the island of Delos, a UNESCO World Heritage site on which humans possibly date back as far as 4000 BC….simply an amazing trip!
Very well planned and put together by Not In The Guidebooks, who were also very quick to respond to our queries etc - Not In The Guidebooks are recommended by me!

12 de setembro de 2022
Avaliação não solicitada
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Resposta da Not In The Guidebooks

Many thanks for your kind and beautiful review. We love the Greek islands so we are so thrilled to hear you loved them too!

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