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Nottingham Boutique is an online clothing boutique for women who want to look and feel good without the fuss. We focus on comfortable, flattering pieces that are easy to wear and easy to love: flowing dresses, cosy knitwear, comfortable shoes and wardrobe staples that work for real life, whether that's errands, lunch with friends or a special occasion. We know buying clothes online can feel like a gamble, so we try to make choosing the right piece as simple as possible. Our product pages include size guides and fabric details, and our customer care team is always happy to help with sizing questions before you order. If you have any questions, please feel free to contact us through any of our service sources. We are always more than happy to help!
3,1
5 avaliações
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Advertise as though they are in UK ,when in fact in China. Ordered a garment that is inferior quality and worth a few pounds , which they advertised as half price for £30. However , despite stating 100 % refund…making it really difficult to return and looking like postage to China…then still not sure of a refund.
I recently bought a suit from this Company, which arrived yesterday and bore no resemblance to the product described.. it was nylon material and completely unsuitable.
Again, like previous Customers have stated, I contacted the Company who have offered me a discounts another item on their website, or return back to China !
Completely dissatisfied and will not be ordering again.
Good service and happy with the purchase.
Delivery was a tad longer than I thought it would be but the products were good and looked very nice …
Resposta da Nottingham Boutique
Hi Margaret, thank you for the lovely review! We're so pleased you're happy with your order and that everything looked as nice as you'd hoped. Thanks for your patience with the delivery time too, we know waiting is never fun and it's something we're always working to improve. We hope to see you again soon.
I was very disappointed with both the dress and the returns process.
The dress itself was poor quality, did not fit well, and was 95% polyester/5% spandex, which I had not seen disclosed on the product page.
My main issue, however, is with the very prominent “100% Happiness Guarantee”, which says you can return an item within 14 days for a full refund, “no questions asked”.
What is much less obvious is that returns have to be sent to the company’s warehouse in China at the customer’s expense.
I was told the parcel had to be fully tracked and sent DDP, with any customs charges potentially also my responsibility.
The company did offer me a 30% refund if I kept the dress, but a full refund required the international return. Their own returns policy says return postage to China is typically around £25. As I had paid only £29.95 for the dress, returning it made very little financial sense.
To be fair, the China return information does appear in the Refund Policy, but in my view it is nowhere near as prominent as the “100% Happiness Guarantee”. Had I realised before ordering that a return would need to go to China at my expense, I would not have purchased.
I won’t be ordering from Nottingham Boutique again.
Resposta da Nottingham Boutique
Hi Eileen, thank you for taking the time to write such a detailed review, and I'm sorry the dress and the returns process didn't meet your expectations.
We value your feedback and will improve moving forward.
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