Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible... Ver mais
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Veja o que dizem as avaliações
I received an item that was not as described — the quality, colour, and design didn’t match the website. NOUVAR.com refused a full refund, offering store credit, a 10% partial refund, or a return to C... Ver mais
A empresa respondeu
I would not have even provided 1 star. Unfortunately the reviews are all correct, this is a scam company. I spent £160 and all items were not as pictured. Very poor quality. When I raised it the comp... Ver mais
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I recently bought a pullover and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. Shopping with NOUVAR was... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Nouvar – Elevated Women's Fashion At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night. Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out. Discover the latest trends and redefine your wardrobe with Nouvar.
Informações de contato
Austrália
- nouvar.com
1,5
Muito Ruim
141 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely Disappointing Experience
Extremely Disappointing Experience
I had a very poor experience with Nouvar and would not recommend them to Australian customers.
The items I ordered was nothing like what was shown online, very poor quality. I returned the items as instructed by Nouvar so I could get a full refund. Once it arrived back in China, Nouvar failed to complete the required customs declaration forms. Australia Post confirmed this, yet Nouvar still expected me to pay additional costs to resend the items — despite the issue being entirely on their end.
After weeks of back and forth, they refused to take responsibility or provide a straightforward resolution. I was left out of pocket, without my items, and forced to pursue the matter further.
This has been an unnecessarily stressful and frustrating experience. A business selling internationally should understand and properly manage customs requirements. Unfortunately, Nouvar demonstrated a lack of accountability, poor customer service, and no regard for consumer rights. I am still disputing the issue with them.
I will not be purchasing from Nouvar again.
6 de janeiro de 2026
Avaliação não solicitada
Resposta de Nouvar
Hi,
Thank you for taking the time to share your experience. I’m truly sorry to hear about the frustration and stress this situation has caused you. This is certainly not the experience we want for our customers, and I appreciate you bringing your concerns to our attention.
So that I can look into this matter thoroughly and assist you further, could you please provide your order number? Once I have this, I’ll be able to review the details and see how we can move forward.
Kind regards,
Team Nouvar
Ordered leather boots , plastic ones arrived
Ordered leather boots, cheap plastic ones arrived, they will not offer a refund, an absolute con, dreadful company, donot purchase anything from them
20 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Carol,
I’m really sorry to hear about this, and I completely understand how disappointing it must be to receive something that didn’t meet your expectations. I want to help get this sorted for you as quickly and smoothly as possible.
Could you please share your order number with us? Once I have it, I can review your order and work on the best possible solution to make this right.
Kind regards,
Team Nouvar
Pretty everything went wrong.
Pretty everything went wrong.
Just like the other shoppers from this terrible company, I have been scammed .Olivia Carter has sent the same nonsense e mail to all those who complain . Coat which I foolishly ordered has cost me £84 plus over £28 to return, tracked, took 4 days to get to China, but sitting in Customs. Wish I had read Trust pilot reviews prior to ordering. Feel terrible to give those crooks my money..
3 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Gillian,
Thank you for sharing your feedback. I’m very sorry to hear about the frustration and inconvenience this situation has caused you. We understand how upsetting it must be to experience delays and additional costs with your return.
To help us investigate this matter thoroughly and provide the appropriate assistance, could you please provide your order number? Once we have that, we can review your case and work on resolving the issue as quickly as possible.
Kind regards,
Team Nouvar
Fake site selling cheap tat
Fake site they say it’s a mother and daughter from Australia. Cheap rubbish they sell. Bought a bag for £23 think I got a discount so maybe £18 . When it arrived I checked the internet and it was on sale from £3 . Got it in a different colour for 70p on amazon. Tried to get a refund or send it back . Which would cost me to send to china . I was getting a part refund to spend on something else . No way was I going to give them anymore of my money . A lesson learned. I’ll know to look on trust pilot next time . Avoid at all costs
6 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Marion,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Nouvar
The worst scamming company
The worst scamming company. You think you are ordering quality European goods, but this is a front for a Chinese tat company. Awful quality, I found the exact same rubbish handbag on Temu for a fraction of the price. Totally dishonest company. This was their reply to my request for a refund: ‘I completely understand if you’d prefer to return the item. Just a heads-up, though: returns from international locations can take a bit longer, and because our fulfillment center is located in China, the shipping costs will be covered by you. There's also a chance that the package could be delayed or even held by customs, which could make things tricky. If you decide to go ahead with the return, I’ll walk you through the process.’
Stay well away!
16 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Cristina,
Thank you for your feedback. We’re sorry that this experience has been frustrating for you.
To help us look into this matter and assist you further, could you please provide your order number so we can review your case?
Kind regards,
Team Nouvar
I would give 0 stars for this Company
I would give 0 stars for this Company. Same situation as everyone else who have commented below. The priduct advertised online are a scam. The quality of the item received was nothing like qhat was sold. Its poorly made, material is very thin and cheap and price is just a ripped off. I would stay away from this Nouvar - this will never take off as I can see many people have already been scammed including myself now.. such a shame... they claim to be from netherlands but I dont think they are as return shipping they requests to return itwm back to China and cannot guarantee refunds. How bad that this world get nowadays. What you sow is what you will reap. One day you will understand why it happened to yourself or to your Company. God bless you.
16 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Aiko,
Thank you so much for taking the time to share your feedback. We’re truly sorry to hear that your experience has not met your expectations, and we really appreciate you bringing this to our attention. We want to make sure every customer feels confident and satisfied with their order, and we would love the opportunity to look into this further for you. Could you please provide your order number so we can review your purchase and assist you in the best possible way?
We completely understand how important it is for products to match their online descriptions and images, and your concerns are taken very seriously. Once we have your order details, we can provide guidance on the next steps, including any support with the return process or options available. Thank you again for sharing your experience, and we hope to resolve this in a way that restores your confidence in us.
Kind regards,
Team Nouvar
SCAM - Would give zero stars if I could
Would give zero stars if I could - think this website is a SCAM. Have been sent a completely different and much less lower quality item from what was pictured and described. Contacted to query and arrange return and advised I would need to return to CHINA at my own cost and could only expect a refund when item had cleared customs and arrived at warehouse. Wishing I had searched for company name prior to ordering as this website appears to be a complete SCAM. The website images and descriptions appear to be false and returns and refund policy is misleading. Will be reporting to hopefully save other unknowing customers from being ripped off as feel like this company is in breach of Consumer Protection Act 2015.
Also want to make it clear this review was left after consulting their customer support and realising at that stage I had been scammed. In response to the offer below “to support me through the process”, the support team have already had that opportunity, that is how I have come to write the above review.
15 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Mel,
Thank you so much for taking the time to share your feedback. We’re very sorry to hear that your experience has not met your expectations, and we truly appreciate you bringing this to our attention. We want to make sure every customer feels confident and satisfied with their order, and we would love the opportunity to look into this further for you. Could you please provide your order number so we can review your purchase in detail and work toward a resolution?
We understand how important it is for images and descriptions to reflect the product accurately, and we take your concerns very seriously. Once we have your order details, we can provide clear guidance on the next steps, including any assistance with the return process or other options available to you. Thank you again for sharing your experience, and we hope to resolve this in a way that restores your confidence in us.
Kind regards,
Team Nouvar
AVOID AT ALL COST
AVOID AT ALL COST. You’re throwing money down the drain basically. Quality is rubbish and was told if I was to return I would have to pay up to £36 for returns. Other option is a 10% partial refund which is absolutely shocking.
5 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Chelsea,
Thank you for taking the time to share your experience. We’re very sorry to hear that your order did not meet your expectations, and we truly appreciate your honest feedback. We understand that the return process can feel challenging, and your comments about the partial refund and return costs are noted as we continually work to improve our service.
Our goal is always to provide quality products and clear guidance for returns, and we truly value feedback like yours as it helps us refine our processes. We hope to have the opportunity to better support you in the future and provide a more positive experience.
Kind regards,
Team Nouvar
Cheap tat with no realistic return option - never again.
Pyjamas advertised as Silk and delivered as 100% Polyester, bottoms different size to top. Contacted their support and advised returns need to be sent to their distribution hub in China at my expense laced with a thinly veiled threat of additional customs charges or retention. In short, this website offers cheap tat with no returns. The other one start trust pilot reviews are apparently true. Never again.
30 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello William,
Thank you for sharing your feedback. We sincerely appreciate you taking the time to let us know about your experience, and we’re truly sorry that the items you received did not meet your expectations. Your comments regarding the materials and sizing are noted, as we continually strive to provide accurate product descriptions and high-quality service.
We understand that the return process can feel inconvenient, and we want to assure you that we are committed to assisting our customers throughout every step of their order. Your feedback is extremely valuable in helping us improve our products and services, and we truly appreciate your honesty.
Kind regards,
Team Nouvar
Continued horrendous customer services- do not use this company
I received a reply from Nouvar regarding my previous complaint and bad experience. Nouvar asked for order details so they could look into this. There was no reply option and no details of where to send this to.
Reply from Nouvar
3 days ago - To help us review this matter in detail and see how we can assist further, could you please provide the order number for your daughter’s purchase? Once we have this information, we’d be happy to look into the situation and explore the best possible solution. Your feedback is extremely valuable to us, and we appreciate you sharing it.
Kind regards,
Team Nouvar
Team Nouvar please advise how we take this further
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Lottie,
Thank you so much for sharing your experience with us. We’re truly sorry to hear that you had a less-than-perfect experience and want to make this right. To help us review the situation in detail and provide the best possible solution, could you please share the order number for your daughter’s purchase? This will allow us to look into the matter thoroughly and ensure it’s addressed appropriately.
We genuinely value your feedback as it helps us improve our service and products. Once we receive your order details, we’ll review everything carefully and reach out with a clear resolution. Your patience and understanding are greatly appreciated, and we’re committed to supporting you every step of the way.
Kind regards,
Team Nouvar
I had great experience shopping here
I had great experience shopping here, customer support replied fast when I asked to change the color of my order and delivery was quick too.
10 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Neriza,
Thank you so much for sharing your experience! We’re delighted to hear that our customer support team was able to assist you quickly and that your order was delivered promptly. It’s wonderful to know that your shopping experience was smooth and enjoyable.
We truly appreciate your support and can’t wait to welcome you back for more purchases in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Nouvar
I am completely impressed
I am completely impressed! The professionalism and their customer service was good. They are not only friendly but also highly skilled. I received a wrong size product and they immediately replaced it in just 7 days.
4 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Novien,
Thank you so much for sharing your experience! We’re delighted to hear that our team was able to assist you quickly and professionally, and that your replacement arrived promptly. It’s wonderful to know that our service made the process smooth and easy for you.
We truly appreciate your support and look forward to welcoming you back for future purchases. If there’s ever anything more we can do to help, please don’t hesitate to reach out.
Kind regards,
Team Nouvar
Perfect Dress
My dress is perfect! I wore it to my cousin's wedding and the quality is great! Thank you so much!
1 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Joy,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your dress was perfect for your cousin’s wedding and that you were happy with the quality. It’s so rewarding to know our products helped make your special occasion even more enjoyable.
We truly appreciate your support and can’t wait to welcome you back for more purchases in the future. If there’s ever anything we can do to make your experience even better, please don’t hesitate to reach out.
Kind regards,
Team Nouvar
AVOID AT ALL COST !!!!
Their web-site photos and descriptions of products are totally misleading - they claim to be quality goods but are actually cheap and nasty. Delivery time is ridiculously long and customer-service seems intent on making you give up when complaining.
Having complained about the original clothing ordered, I eventually accepted their 'store-credit' offer to allow me to chose other items.
SEE THEIR RETURNS POLICY BEFORE ORDERING !!
The second order arrived and was equally poor.
Everything is now going to the local Charity shop and hopefully they'll benefit from my £72 spend.
28 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Ruth,
Thank you for taking the time to share your feedback. I’m truly sorry to hear that your experience with us did not meet your expectations. We always aim to provide high-quality products and excellent service, so I’d really like the opportunity to look into this further and understand exactly what happened with your orders. Could you kindly provide your order number(s) so we can review the details and see how we can assist you?
Your feedback is very important to us as it helps improve both our products and services. Once we have your order information, we’ll do our best to address your concerns and find a resolution that works for you. Thank you again for bringing this to our attention, and I hope we can help turn your experience into a positive one.
Kind regards,
Team Nouvar
0 stars
0 stars. DO NOT USE THEM. Awful quality and sizing and they won't refund you. You get an option of 20% back to keep the unwearable item. Or a credit or told you can return but it's likely it will get stopped at customs in China. Not the refund policy where they say they are happy to accept returns. This is an awful company.
3 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Claire,
Thank you for sharing your feedback. We’re genuinely sorry to hear that your experience did not meet your expectations, and we truly appreciate you taking the time to let us know. We’d love the opportunity to look into this further and understand exactly what happened so we can provide the best possible support.
To help us assist you directly, could you please provide your order number? Once we have this, we can review your order in detail and reach out with the appropriate options to address your concerns. Your satisfaction is very important to us, and we hope to find a resolution that works for you.
Kind regards,
Team Nouvar
ABSOLUTELY SCAM!!!
ABSOLUTELY SCAM!!!
You will just lose your money on these scammers by being forced to get a fake item from china and being not able to return it.
Keep away if you don’t wanna be put in stupid situation.
2 de dezembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Egemen,
Thank you for taking the time to share your feedback. I’m really sorry to hear about your experience, and I’d love the chance to look into this further so we can understand exactly what happened. To assist you properly, could you please provide your order number? This will allow us to review your order and work on a suitable resolution.
We truly value every customer’s experience and aim to make things right whenever possible. Once we have your order details, we’ll be able to investigate and provide guidance to help resolve the situation. Your feedback is important in helping us improve our service.
Kind regards,
Team Nouvar
Very disappointed in the product I…
Very disappointed in the product I received poor quality said it was leather was cheap plastic at best, asked for a return label for refund was told had 3 options to have store credit like I would buy from them again, to have 10% of my payment back and keep the rubbish sent to me, or ship back to china and pay for it myself. Would stay well away from this website they are just ripping people off
22 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Rebecca,
Thank you so much for sharing your feedback, and I truly appreciate you taking the time to let us know about your experience. I’m here to help make things right for you. To begin, could you kindly share your order number with me? This will allow me to locate your account and review the details so I can offer the most helpful support moving forward.
Your satisfaction means a great deal to us, and I want to make sure we explore the best solution together. Once I have your order information, I’ll be able to take a closer look at the item you received and guide you through the options available to help you feel completely supported.
Kind regards,
Team Nouvar
Do NOT buy from this site! Like many others I fell for this
Like many others I fell for this. Do NOT buy from this site. Terrible cheap, nasty products that are nothing like they are pictured. Tried to return and they keep offering a partial refund or store credit, which I don’t want because I don’t want more cheap horrible clothes to get rid of! You CANNOT get a return as they tell you that you have to send it to China and it will likely be held by customs and never get there.
21 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Janine,
We’re really sorry to hear about your experience. This is definitely not what we want for our customers, and we appreciate you bringing it to our attention.
To help us look into this and resolve it properly, could you please provide your order number? We’ll check your case right away and make sure you’re taken care of.
Kind regards,
Team Nouvar
DO NOT USE
DO NOT USE - SCAM COMPANY, ITEMS DO NOT RESEMBLE WHAT YOU ORDER AND WHEN YOU REQUEST A RETURN THEY EVENTUALLY TELL YOU TO SEND TO CHINA
MY ORDER NUMBER IS 4327
20 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Gizelle,
Thank you for sharing your feedback with us. We’re sorry to hear that your experience did not meet your expectations, and we would like the opportunity to review this further. To help us look into your order and provide the best possible support, could you please share your order number with us?
We truly value every customer and aim to address concerns carefully. Your input helps us improve our processes, and we appreciate your patience as we work to understand and resolve this matter.
Kind regards,
Team Nouvar
AVOID!! AVOID!! AVOID! At all cost!!
If could give Nouvar -1star I would.
Place my order on the 28th October, and still haven't received the order. When I reached out to them they sent the order to my old address.
They acknowledged by email that there was a glitch in their system and the old address was used to send the order to the delivery company, however, since it is marked as delivered they cannot issue me with a refund and that I need to call the delivery company for "the delivery" company to retrieve the item!
I have reached out to my bank to dispute the payment.
Very disappointed!!
12 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Tameka,
Thank you so much for taking the time to share your experience. We truly appreciate you bringing this to our attention, and we’re here to help make this right for you. We completely understand how important it is for your order to arrive safely at the correct address, and we’d love to take a closer look so we can support you further.
When you have a moment, please share your order number with us so we can review the details and assist you directly. We’re always committed to offering the best possible service, and we’re more than happy to work with you to find the best next step.
Kind regards,
Team Nouvar
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