Made up mother/dayghter business that does not exist. Some scamming china-sourced products- not what is described. Completely different clothing item posted out. Quality APPALLING- material terrible... Ver mais
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Veja o que dizem as avaliações
I received an item that was not as described — the quality, colour, and design didn’t match the website. NOUVAR.com refused a full refund, offering store credit, a 10% partial refund, or a return to C... Ver mais
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I would not have even provided 1 star. Unfortunately the reviews are all correct, this is a scam company. I spent £160 and all items were not as pictured. Very poor quality. When I raised it the comp... Ver mais
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I recently bought a pullover and their customer service was so kind and helpful. I had a small question about sizing, and they responded almost instantly with friendly advice. Shopping with NOUVAR was... Ver mais
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Detalhes da empresa
Escrito pela empresa
Nouvar – Elevated Women's Fashion At Nouvar, we believe fashion should be effortless, empowering, and refined. Designed for the modern woman, our collection blends timeless elegance with contemporary trends, offering versatile pieces that transition seamlessly from day to night. Committed to quality and sophistication, we curate fashion that not only looks stunning but feels incredible to wear. Proudly serving women is your destination for elevated style that stands out. Discover the latest trends and redefine your wardrobe with Nouvar.
Informações de contato
Austrália
- nouvar.com
1,5
Muito Ruim
141 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Do not buy from these fraudsters!
Absolutely disgusting that this company is still in business. The previous reviews say it all. Products are nothing like they are represented on the website and the returns process is indeed a big hassle and expensive - not what they advertise on their website as 'hassle free returns'. Should be shut down. Do not buy from these fraudsters.
5 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello,
We’re very sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to provide clear product descriptions and a smooth returns process, and it’s disappointing to hear that this wasn’t reflected in your order. We’d love the opportunity to look into this further and help resolve any issues you may have encountered.
Could you please provide your order number so that we can review your purchase and assist you directly? Once we have this information, we’ll do our best to make things right and ensure a positive outcome. Thank you for giving us the chance to address your concerns.
Kind regards,
Team Nouvar
STAY AWAY CHEAP TAT SELLING AT OVER…
STAY AWAY CHEAP TAT SELLING AT OVER INFLATED PRICES - DISGUSTING THEY CAN GET AWAY WITH IT - ! SHOULD BE REMOVED
Update: they say below they will try to help! They have no intention of helping in returns or exchanges! They offer you a replacement at your cost to you for postage - to China ! the new item is as bad as the first - just stay away from this website.
You should be ashamed of yourself charging the prices you do for what is nothing more than items that you can buy on Shein but at least you know what you expect with them and the cost reflects this! Change your business model to something more respectful!!!
12 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Leonie,
Hi Leonie,
I’m really sorry to hear that you feel this way. We completely understand your frustration and take your feedback seriously, it’s never our intention to disappoint our customers.
Could you please share your order number so we can check what happened and try to make things right for you? We’d like the chance to review your case properly and assist you further.
Kind regards,
Team Nouvar
Very cheap quality products
Very cheap quality products. chinese rubbish. seems like scam. no one should buy. wrose than Temu.. we must report
8 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hello Mr. Mallika,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We take feedback like yours seriously, as we strive to provide quality products and excellent service to all our customers. To help us investigate this matter further, could you please provide your order number? This will allow us to look into your order and address your concerns promptly.
Our goal is always to ensure our customers are satisfied, and we’d like the opportunity to make things right. Once we have your order details, we can review the situation and work on a resolution that meets your expectations. Thank you for giving us the chance to address this.
Kind regards,
Team Nouvar
DON'T WASTE YOUR MONEY!!
DON'T WASTE YOUR MONEY!!! I made the mistake of ordering without doing my research. I have had the same experience as many , cheap tat at inflated prices
Looked nothing like the pics and refuse to pay return postage ( to china ) even though I didnt get what I ordered . So angry , would definitely leave a zero star rating if I could
6 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Bev,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. To help us investigate and resolve this matter, could you please provide your order number so we can look into what happened?
We strive to ensure our customers are satisfied with their purchases and would like the opportunity to make things right. Thank you for your understanding, and we hope to hear from you soon.
Kind regards,
Team Nouvar
SCAM! Don't buy from Nouvar
This is one big scam! Read this review as ZERO star! I ordered a purple blouse from nouvar to use on a planned outfit girls holiday. It said item will be delivered using standard Royal Mail and I had a little over 2 weeks so I ordered it. They didn't even ship until the day before my trip! I returned yesterday and struggled to find how to return. You have to send an email. I did this and even though I've so far sent 4 emails, a person called Olivia Carter keeps telling me about store credit and how their fulfilment centre is in China so my parcel can get held up blah blah blah! I've already told her I will inform everyone of their scam! Their website claims 30 day return policy but that is clearly a BIG FAT LIE! Don't spend your money on this site. Its a complete SCAM! They don't want to take returns so that policy is clearly a scam! I will report to trading standards too. This website should be shut down!
6 de novembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Carine,
We’re truly sorry to hear about your experience and understand how frustrating this situation must feel. Please know that we never intend to mislead our customers, our products come from various suppliers, and we always aim to provide clear descriptions and quality items. We apologize if this was not reflected in your order.
We’d really like to look into this further and help make things right. Could you please share your order number so our support team can review the case and find the best possible solution for you? We appreciate your patience and the chance to resolve this properly.
Kind regards,
Team Nouvar
If I could give it no stars I would.
If I could give it no stars I would.
Please don’t buy from this website.
The clothes are badly made, poor quality material and took 3 weeks to arrive. If you want to return it you have to send it back to China with no guarantee it will get there.
They do offer you credit but the items are so awful you won’t want to buy anything else.
24 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Susan,
We’re very sorry to hear about your experience and truly appreciate you bringing this to our attention. That’s not the experience we want for our customers.
Could you please share your order number so we can look into this and assist you further? We’d like to help resolve this as quickly as possible.
Kind regards,
Team Nouvar
Cheap Chinese clothes you can’t return
Their clothes are made in china and look totally different and cheap in person. Not only that, they make it IMPOSSIBLE to return an item. I had to spend 20 pounds to return after multiple / long email thread to get the details on return. Never ever would shop here again
29 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi there,
We’re really sorry to hear about your experience and completely understand how frustrating that must have been. We truly appreciate you sharing your feedback, as it helps us improve our service and communication.
Could you please share your order number so we can look into this further and see how we can make things right for you?
Kind regards,
Team Nouvar
Do not order from here
Do not order from here. The products are not what you see online. The quality is so poor and you can't even get a refund!£60 I spent on boots that said were leather. They were plastic!!! I can't even get a refund they said i have to pay to return them and they are in China and that the parcel would probably get held in customs. I should have done my research. Do not order its daylight robbery!!!!
28 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Emma,
We’re really sorry to hear about your experience and completely understand your frustration. To assist you further and review your order, could you please provide your order number?
Once we have your details, we’ll investigate the situation and work with you to find the best possible resolution. Thank you for your patience and for sharing your feedback.
Kind regards,
Team Nouvar
A BIG NO
Same experience as most people.
Cheap stuff not worth the money I paid. Came wrinkly, no options to return unless you wanna pay to send it back to China. So disappointing.
5 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi there,
We’re very sorry to hear about your experience and completely understand your disappointment. To assist you further and review your order, could you please provide your order number?
Once we have your details, we’ll investigate the matter and work with you to find the best possible resolution. Thank you for your patience and for sharing your feedback.
Kind regards,
Team Nouvar
Do not buy - China
Do not buy - fake pictures on site. Rubbish quality. Slow delivery. Returns are to China not Slovakia. Offered 10% refund then 20% refund. Avoid!
27 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Sophie,
I’m very sorry to hear about your experience and that the item didn’t meet your expectations. I completely understand your frustration regarding the quality, delivery time, and return process, and I truly apologize for the inconvenience this has caused.
To help us look into your case and assist you properly, could you please share your order number? Once we have it, we’ll review the details and get back to you as soon as possible.
Kind regards,
Team Nouvar
I would give minus if I could
I would give minus if I could. I tried to cancel my order within a few hours after reading reviews. They would not allow it. I received the coat. It cost over £60 and it’s so flimsy and cheap, it looks awful and wouldn’t keep you warm. I tried to return and they refused asking for pictures, then it was a nightmare as they wouldn’t give me their refund process. In the end I accepted 10% back and to keep the awful coat. Do not use this company, it’s a rip off and a scam.
25 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Sally,
We’re very sorry to hear about your experience and that the coat didn’t meet your expectations. We understand how frustrating this must have been and appreciate you sharing your feedback.
Could you please provide your order number so we can review your case and assist you further? We’d like the chance to make this right for you.
Kind regards,
Team Nouvar
Under no circumstances use this company or order from them.
Took over two weeks to arrive, no return details whatsoever, repeated requests for a return address without success, shoddy, very poor quality garments which didn’t match the online images and a sob story at the beginning to kick the whole scam off. I am embarrassed at my own stupidity for not recognising it’s a front for shipping absolute rubbish over from China. I am out of pocket of course and I know from reading the reviews on here that I’m not alone.
13 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Paula,
We’re very sorry to hear about your experience and sincerely apologize for the frustration this has caused. We take all feedback seriously and want to understand exactly what went wrong so we can improve our service and product quality.
To help us resolve this matter and provide the best assistance, could you please provide your order number? Once we have this information, we can look into your concerns in detail and ensure the appropriate steps are taken. We truly appreciate your patience and your feedback.
Kind regards,
Team Nouvar
Scam shop!
This is scam. I bought a coat which is thin, has a fake pockets and is nothing as described on the website. It is so cheap looking! It was supposed to arrive within 5 days, but was delivered after 2 weeks as it came from China, even though shop is registered in Slovakia.
I'm trying to return the item but they don't want to provide return details and advising that it might get lost on the way so I won't be getting the money back. It is a return to China and the cost of the return are on the customer's side!!! Never buy from this company as this is tricky and it is a scam! Lost money for nothing!
4 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Karolina,
We’re very sorry to hear about your experience and sincerely apologize for any frustration caused. It is never our intention to disappoint our customers, and we truly want to assist you in resolving this matter.
To help us look into your order and provide the best possible solution, could you please provide the order number? Once we have this information, we’ll review your case promptly and get back to you with next steps.
Kind regards,
Team Nouvar
Poor quality goods
Order no 4318 I ordered 2 what I thought were wool blend jumpers, turned up 100 acrylic in the most horrendously cheap looking colours.i acccept it was my fault I should have checked out the company. I have learned an £84 mistake. I will never wear these jumpers other than for lounging about in the house.
I would like to think the company will re-emburse me,but not holding my breath.my order number is 4318
Well 20% offer, I have accepted because I don’t want a long argument,this means I have pad £66 on two jumpers I wouldn’t even give away, they are awful.
20 de setembro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Marjorie,
Thank you for reaching out and sharing your feedback. I’m truly sorry to hear that the items didn’t meet your expectations. We always want our customers to be happy with their purchases, and your comments are valuable to us for improving both product quality and descriptions.
Could you please confirm your full order number so we can properly verify your order and look into this further for you? Once we have that, we’ll do our best to assist you.
Kind regards,
Team Nouvar
*SCAM* Nouvar clothing
*SCAM* Nouvar clothing.
Please do not purchase from this company, I strongly advise you to save your time and energy. They DO NOT refund, you can keep the item as a gesture of good will!! Well, it's only fit for a charity I would say, or dusters in the house to clean with. I blame myself for thinking that the pictures would look like the item. VERY disappointed. I actually feel ill right now for losing money. Very sad and feel the company should close their doors. I have to give one star, but would happily not give any. You are asked to send through photos of yourself in the garment to explain just why you don't feel it is worth keeping. On another note, if you opt for the 10% refund they are doing well on a £50 purchase, they must be making an absolute fortune!! Clever business huh, two pounds to make the item, fifty to sell it and then five pounds refunded!! Congratulations Nouvar!! I see they have replied with a standard 'I am sorry to hear message' just as my notification for a £5 refund has been completed!!
3 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Isotope,
Thank you for taking the time to share your feedback. I’m truly sorry to hear about your experience and that the items didn’t meet your expectations. We completely understand how disappointing this must feel, and we appreciate you bringing it to our attention so we can improve both our products and service.
Could you please provide your order number so we can verify your order and look into this properly for you? Once we have that, we’ll do our best to assist you further.
Kind regards,
Team Nouvar
Don't buy anything it's cheap tat…
Don't buy anything it's cheap tat ...paid £26 for a bag plus £10 delivery ...Shein selling same item for £6 ...and it's not even worth that
Warning do not buy anything from this company
20 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Jakki,
Thank you for sharing your feedback. I’m very sorry to hear that you were disappointed with your purchase and felt the item didn’t match your expectations. We truly value all customer feedback as it helps us improve the quality of our products and overall service.
Could you please provide your order number so we can verify your order and look into this further for you? Once we have that information, we’ll do our best to assist you.
Kind regards,
Team Nouvar
Do not use this company !!!
Do not use this company !!!! Ordered a jumper on 1st oct. Paid £40. Shocking quality. Out of shape among other things. They offered me 10% refund to keep the jumper. I refused. I had to pay £20 to send jumper back to China which I did. They gave me false address and so tracking came to a stand still. All in all I lost £60. They are now offering £11 for good will. Absolutely appalling . ORDER NO. #3883
18 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Jacky,
We’re truly sorry to hear about your experience and completely understand how disappointing this must have been for you. This is not the experience we want for our customers. We sincerely apologize for the inconvenience and frustration caused by the return process and the quality issue you encountered.
Please know that we take your feedback very seriously. We’d like to review your case again to see what more we can do to make this right. Could you please provide your order number? We’ll personally look into it and do our best to resolve this promptly.
Kind regards,
Team Nouvar
Don't buy from these guys
Don't buy from these guys. Item was cheap and when returning, had to be sent to China.
Their website states they are in Slovakia (Eastern Europe), however on checking Google Earth, it is a hardware store in that location.
The China return is an expensive gimmick where Nouvar are clearly misrepresenting by NOT stating that returns are to China.
1 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Rahul,
We’re really sorry to hear about your experience and completely understand your frustration. We never want our customers to feel disappointed, and we truly appreciate you taking the time to share this feedback with us.
Could you please share your order number so we can look into this for you right away? Once we have those details, we’ll do our best to review what happened and find a fair solution. Thank you for giving us the chance to make things right.
Kind regards,
Team Nouvar
Strong NOT recommended this company…
Strong NOT recommended this company Nouvar. I have very bed experience. Waiting for my Coat 20 days, even in a order the advertisement was ,, arriving between 3-5 working days. The return policy isn't, clear. The item is ordered was to small.I recieved only 20% back and keep the item. I,m very unhappy. Unsatisfied.....
16 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
Hi Vassya,
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We completely understand how frustrating it must be to wait longer than expected and to feel uncertain about the return process.
Could you please provide your order number so we can check the details and see how we can make this right for you? We value your feedback and want to ensure you have a better experience with us moving forward.
Kind regards,
Team Nouvar
These rip off merchants have many…
These rip off merchants have many outlets, they are based in the Netherlands. To get your money back, you must inform your card issuer. It doesn't matter if it's a credit or debit card, or paypal! They will get your money back for you!
I do not need any help, my bank forced them to give full refund.
10 de outubro de 2025
Avaliação não solicitada
Resposta de Nouvar
HI Tracey,
We’re very sorry to hear about your experience and the frustration this has caused. We’d really like to look into this and help resolve it for you.
Could you please share your order number so we can review your case and assist you directly? We appreciate your patience and the opportunity to make things right.
Kind regards,
Team Nouvar
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