Novita Diamonds  Avaliações 

2.517
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Can’t believe how lovely my ring is I’m over whelmed My husband ordered the ring for me a present The ring was to big ( husband through I had fat fingers lol), so when we were on holiday in Adel... Ver mais

Avaliado com 5 de um total de 5 estrelas

April was incredibly helpful throughout the entire process. As someone who knew nothing about diamonds, she patiently walked me through everything — the 4Cs, ring settings, sizing, and payment options... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

I took my partner there to choose her ring, and all I can say is the experience was amazing from start to finish. Yen was incredibly helpful, attentive, and made sure we found exactly what we want... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

At our initial meeting Kellyann asked if there were any engagement ring designs I liked and to show her pictures of these. I shared 3 with her and by the same afternoon she had emailed a quote for all... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Joalheiro
  2. Negociante de Diamantes
  3. Designer de jóias

Sobre Novita Diamonds

Escrito pela empresa

Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.

At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.

Ethical Lab Grown Diamonds

Escrito pela empresa

We're committed to our planet!

Free lifetime warranty and cleaning

Buy with confidence!

Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.

Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

3 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 66% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(2.517)

58 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

My husband got my engagement ring with…

My husband got my engagement ring with Novita and loved it so much he insisted we get out wedding bands as well! I can understand why since the process was so seem less and they were happy to accomodate any requests or changes we required.

14 de outubro de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

Love that your husband is as committed to Novita as he is to you! 💍❤️ We're thrilled to have been part of both your engagement and wedding ring journeys. Seamless, stress-free, and sparkly is exactly what we aim for! Wishing you both a lifetime of love and laughter—come back anytime for more dazzling moments! ✨💖

Avaliado com 5 de um total de 5 estrelas

Amazing experience !

Amazing experience !
Novy at Novita Diamonds Melbourne was such an incredible help picking out our wedding bands ! So extremely helpful’

12 de março de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

Thank you for your lovely review! 💍✨ We're so glad Novy could help make your wedding band experience incredible. Wishing you both a lifetime of love and sparkle—congratulations! 🎉💕

Avaliado com 5 de um total de 5 estrelas

From start to finish a professional

From start to finish a professional, lovely experience with really knowledgeable staff. I felt comfortable throughout and never felt pressured. Easy to use website help my decision

7 de abril de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your wonderful review! 💍✨ We're so glad you had a smooth and comfortable experience with us. No pressure, just plenty of sparkle and expert guidance! Enjoy your beautiful piece, and we’re here anytime you need more brilliance. 💖😊

Avaliado com 5 de um total de 5 estrelas

Excellent team, excellent service

I got an engagement ring for my (now wife) and we also got our wedding rings from Novita diamonds. The process, from start to finish, was seemless. All questions were answered, all ideas were discussed and the team went above and beyond to ensure we had a stress free experience. Really would recommend to anyone needing ethical diamonds!

14 de abril de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

Thank you for your glowing review! 💍✨ We're honoured to have been part of both your engagement and wedding ring journey. Making the process seamless and stress-free is what we love to do! Wishing you and your wife a lifetime of love, laughter, and sparkle. 💖 Cheers to ethical diamonds and happily ever afters! 🥂😊

Avaliado com 5 de um total de 5 estrelas

Gorgeous diamond by the yard bracelet

Gorgeous diamond by the yard bracelet. Quick despatch. Excellent price. What more could you want!

12 de março de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

Thank you for your lovely review! ✨ We're so glad you love your diamond by the yard bracelet—classic, elegant, and always sparkling! Fast dispatch and great prices are just the cherry on top. 😉 Enjoy your new piece, and let it shine! 💎💖

Avaliado com 5 de um total de 5 estrelas

The Perfect Ring

Had a very pleasant experience dealing with Novita! They were very helpful when I booked my appointment, and had a wide variety of options for me to look at in person. The team were also very accommodating when they learned that I needed the ring ASAP as I was planning on proposing to my then girlfriend, overseas! I couldn’t be happier with the purchase. The amazing quality and pricing of their rings made Novita the perfect choice! The diamond sparkled more than the Eiffel Tower! The addition of the light in the box, made the proposal even more special! As I proposed overseas, the very helpful team allowed the resizing period to be extended. This meant my fiancée could get the ring resized after our holiday without any additional payments! We would use Novita Diamonds again for our wedding bands or any other jewellery pieces.

5 de outubro de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

What an incredible proposal story! 💍✨ We’re so glad we could help make your special moment as seamless and sparkling as possible—sounds like that diamond gave the Eiffel Tower a run for its money! 😉 💎 The extended resizing was the least we could do to make sure everything was just perfect after your holiday. Wishing you both a lifetime of love and sparkle, and we’d be honoured to help with your wedding bands when the time comes! 💖🥂

Avaliado com 5 de um total de 5 estrelas

Experience was fantastic

Experience was fantastic, had an engagement ring custom made. From start to finish the whole process was simply and easy, even for a bloke trying to navigate engagement rings!

10 de outubro de 2024
Avaliação não solicitada
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Resposta da Novita Diamonds

Thanks for your awesome review! 💍🙌 We know the engagement ring journey can be a bit of a maze, so we're glad we could make it simple and stress-free for you! Huge congrats on the custom ring—wishing you both a lifetime of love and sparkle! ✨😊

Avaliado com 5 de um total de 5 estrelas

🌟 **Absolutely thrilled with our experience at Novita Diamonds!** 🌟

From start to finish, everything exceeded our expectations. Initially, we planned to get an engagement ring, but we ended up purchasing a pair of stunning earring and necklace set, along with a gorgeous tennis bracelet—simply because the prices were an **unbelievable bargain!**

A huge thank you to Yani, who was incredibly patient and knowledgeable, guiding us through every step of choosing the perfect diamond. The quality of their lab-grown diamonds is outstanding, and we truly appreciate that Novita Diamonds offers a more ethical and sustainable choice at such a great price. Best of all—**NO hidden costs!**

A funny coincidence: Yani’s birthday happened to be on our wedding date! Despite my many inquiries and little hiccups along the way, she remained patient and always responsive. Even after the purchase, Novita Diamonds continued to impress us with their consistent follow-up and assistance, no matter where we were. The polite and seamless service made the entire process so comfortable and enjoyable.

And my engagement ring? Absolutely STUNNING! I get compliments on it all the time, and I couldn’t be happier with my choice.

If you're looking for exceptional quality, unbeatable prices, and top-notch customer service, I highly recommend Novita Diamonds! 💎✨

11 de julho de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Wow, what an incredible review! 💎✨ We’re so thrilled to hear that everything exceeded your expectations, from the engagement ring to the beautiful earrings, necklace, and tennis bracelet. Huge shoutout to Yani for making your experience memorable—her patience and expertise really shine through! And we’re so glad you love your engagement ring—it sounds absolutely stunning! 😍

Thank you for highlighting our commitment to ethical diamonds and transparency—no hidden costs here! We’re grateful for your kind words and can’t wait to help you again in the future. Wishing you all the best as you continue to enjoy your gorgeous pieces and all the compliments! 💖

Avaliado com 5 de um total de 5 estrelas

Amazing quality wedding day earrings…

Amazing quality of wedding day earrings having already purchased the engagement ring using novita, I had the order within 2 days and great communications post sale

6 de março de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your wonderful review! 💖✨ We're so glad you chose Novita for both your engagement ring and wedding day earrings—it means the world to us! 💍👰 Delighted to hear they arrived so quickly and that you had a smooth experience. Wishing you a magical wedding day and a lifetime of happiness! 🥂💕

Avaliado com 5 de um total de 5 estrelas

A thing of Beauty and elegance

I purchased an engagement ring for my gorgeous girl and absolutely loves the unique (Well almost ) of the ring.with 1.9ct stone and accompanying stones in white 18ct gold . It looks amazing. When she first wore it to the office it was commented that “ Wow that’s a rock and half” The sizing was absolutely correct and the service on first contact, ordering and collection was first class from the Manchester office. I will definitely be using Novita for any complimentary pieces in the future.

16 de agosto de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your amazing review! 💍✨ We're so thrilled that your gorgeous girl loves her stunning ring—sounds like it’s turning heads already! 😍💎 "A rock and a half" is the perfect way to describe it! We're glad the sizing was spot on and that you had a first-class experience with our Manchester team. We can't wait to help you find the perfect complementary pieces in the future! 😊👏

Avaliado com 5 de um total de 5 estrelas

Professionelle, sehr freundliche Beratung

Ich war etwas zu früh zur Beratung gekommen,was aber ganz freundlich gehandhabt wurde.
Die Beratung war entspannt und professionell. Mein Jubiläumsring ( 50 Jahre verheiratet) ist wunderschön.
Ich werde Novita gerne weiter empfehlen.

8 de maio de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Vielen Dank für Ihre wundervolle Bewertung! 💍✨ Es freut uns sehr, dass die Beratung trotz der frühen Ankunft so angenehm und professionell war. Herzlichen Glückwunsch zu Ihrem beeindruckenden Jubiläum und dem wunderschönen Ring! Wir freuen uns, dass Sie mit dem Ergebnis so zufrieden sind und schätzen Ihre Empfehlung sehr. Auf viele weitere glückliche Jahre! 💖

Avaliado com 5 de um total de 5 estrelas

Excellent fast service

Excellent fast service. I was able to speak to someone in my country who were able to take a photo of the diamond before it was put in a setting. My fiance is very happy with her ring.

25 de abril de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your fantastic review! 💎✨ We’re so glad we could provide fast and personalised service, and it’s great to hear that seeing the diamond before setting gave you confidence in your choice. Most importantly, we love that your fiancée is happy with her ring! 💍😊 Wishing you both a lifetime of love and joy! ❤️

Avaliado com 5 de um total de 5 estrelas

Wedding ring

I got my wedding ring from this shop. Wearing this ring makes me feel elegant and special. Its radiant sparkle, even after months, speaks volumes about its quality.
I highly recommend this shop for their exceptional jewellery

1 de setembro de 2024
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your lovely review! 💍✨ We're so happy to hear that your wedding ring makes you feel elegant and special—just as it should! 💖 The lasting sparkle is a true testament to its quality, and we’re thrilled you’re enjoying it. Wishing you a lifetime of love and happiness! 😊💕

Avaliado com 5 de um total de 5 estrelas

Upgrading Existing setting

Very knowledgeable and let us look at what we were wanting. Having an existing setting with an upgraded diamond can be limiting but we were guided through the process to give us exactly what we wanted

6 de fevereiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your kind words! 😊 We're so glad we could guide you through the process and help you achieve exactly what you wanted, even with the existing setting. 💎✨ It was a pleasure assisting you, and we hope you love your upgraded diamond! 💖

Avaliado com 5 de um total de 5 estrelas

10/10 would recommend

Firstly, my ring is stunning! My fiancé, and the team at Novita Diamonds created a beautiful ring for our recent engagement and I couldn’t be happier! The ring was a little too big, but resizing was a very easy process. The showroom is beautiful and the team are very knowledgeable and helpful. 10/10 would recommend!

11 de fevereiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Congratulations on your engagement! 💍🎉 We're so happy to hear that you love your stunning ring and had a fantastic experience with us. 😊 It’s great to know the resizing process was smooth and that our team could assist you every step of the way. Wishing you both a lifetime of love and happiness! 💖✨ 10/10 would love to see you again! 😉

Avaliado com 5 de um total de 5 estrelas

Shop with confidence!

Novita gave detailed and pertinent information about each product, including clear photographs and videos. So I was able to place my order with a lot of confidence about both the product and the company (i.e. not fraud). Customer service was very prompt as well - they followed up with me via WhatsApp very soon after placing my order, informing me of stock availability and when I would like it delivered. They also showed me the laser inscribed IGI number on the diamond itself, before shipping out. I would shop with Novita with full confidence. Oh and I love the solitaire pendant I bought from them!

2 de fevereiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for your wonderful review! 😊 We're so glad you felt confident shopping with us and appreciated the detailed info, photos, and videos. 📸💎 It’s great to hear our team kept you updated every step of the way! Enjoy your stunning solitaire pendant, and we can’t wait to assist you again in the future. ✨💖

Avaliado com 5 de um total de 5 estrelas

We bought earrings for the 1st birthday…

We bought earrings for the 1st birthday of my daughter. The whole experience was such a blast and the earrings are stunning.

31 de janeiro de 2025
Avaliação não solicitada
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Resposta da Novita Diamonds

🎉 Thanks for choosing us to celebrate such a special milestone! 🌟 We're thrilled you had a blast with us, and we're over the moon that the earrings are stunning! 🎂 Here's to many more sparkling moments ahead! 💎

Avaliado com 5 de um total de 5 estrelas

“He just gifted me my very first pair…

“He just gifted me my very first pair of diamond earrings for my birthday, and I’m absolutely in love! The way they sparkle—like tiny fireworks—has me completely mesmerise . I couldn’t be more excited!”

“A huge thank you to the wonderful KenYee for helping pick out my very first diamond earrings! Your guidance made the experience so special, and I truly appreciate your help in finding such a stunning gift. They sparkle like fireworks, and I’m absolutely in love!”

25 de fevereiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you so much for your kind words! KenYee is indeed a gem of a guide when it comes to picking out sparkling treasures like your first diamond earrings. They're like fireworks for your ears! 🎆 We're thrilled you love them as much as we loved helping you find the perfect pair. Here's to many more moments of mesmerizing sparkle! ✨

Avaliado com 5 de um total de 5 estrelas

Made it easy

After a bit of research and reading reviews, I made a booking to get more information and look at diamonds and rings in person in the Brisbane City branch.

My appointment was with Ludwing and he made everything a breeze. I found that especially as a man, there's a ton you need to learn to make a good decision, and I felt like Ludwing was a trusted guide in the process to make a decision about the ideal ring I had in mind, customise it, and have it ready within a very reasonable time.

27 de fevereiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Thank you for sharing your experience! 😊 We're so glad you took the time to research and visit us in Brisbane. Ludwing is fantastic at making the ring-buying journey smooth and stress-free, especially when there’s so much to learn. 💍✨ It’s great to hear he helped you customise the perfect ring and have it ready in no time. Wishing you all the best with your special piece! 🎉

Avaliado com 5 de um total de 5 estrelas

Awsome product

Absolutely stoked with the engagement ring purchased through Novita Perth. Couldn’t be happier the ring itself was awesome and couldn’t fault the service.

My fiancé loved it!

15 de janeiro de 2025
Avaliação não solicitada
logotipo da Novita Diamonds

Resposta da Novita Diamonds

Wow, thank you for your amazing feedback! 🤩 We're thrilled to hear that you’re absolutely stoked with the engagement ring and that your fiancé loves it! 💍✨ It means the world to us that both the ring and our service exceeded your expectations. Wishing you both a lifetime of love and happiness! ❤️🎉

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