NÓVU Avaliações 822

was my first time shopping with Novu, I have seen them all over my socials for a while and always wanted to, so when I saw the sale prices I couldn’t resist! Ordered a bunch of fits and incredibly impressed with the quality. Some of the items just weren’t for me, so returned and got a quick refund. However majority I loved and will certainly be shopping with them again 10/10
Dean

Great quality, fast delivery and amazing costumer service, when looking for the right item!

Ordered the wrong size and managed to send back and order a replacement with ease, great customer service. Quality of clothing exceptional also. Definitely will order again 😊

Loveee the t-shirts I’ve ordered from here, such great quality and always come back to buy the new items. Fits and looks great everytime!

Extremely poor service and cheap materials

Ordered a pair of trousers which were poor quality and didn't fit me well. After I returned them (in the zip lock bag they sent me), they stated the packaging of the return was poor - not my fault your zip lock bags are shit. Avoid this company - not great quality, terrible customer service.

Shocking company; absolute grifters. I would avoid at all costs!

Cheap materials, bad customer service and terrible process for returns!

when my products arrived, I noticed some of the sizing was way off! I got more than one shirt in a large; some came up so tight and others I was literally drowning in materials - exact same design, just different colours so why is the sizing so inconsistent?!

I returned some of the shirts and they tried to lowball me on the amount I was owed - I quickly brought this to their attention and they said they would ensure this was corrected.

It then took them nearly 3 weeks to process the return and when they did; they totally ignored the fact that I had sent them two tops back and not one and tried to only refund me for one!

I've since flagged this up with my bank and will be activating a chargeback against them.

Shocking company, I wish I looked at their reviews sooner. I would have totally avoided them.

In light of the LIES this company has told in their reply; I will happily upload images of the company’s customer support actually admitting their failures!

Do not play with me; I keep a record of everything!

You’re lucky I can’t upload images directly on here.

Exceptional customer service. Both Jim & Carla dealt with my order and were fantastic. Replied via email and instagram quick, helped resolve my problem, were understanding. The customer service has massively improved over the past couple of years. Such an upgrade! Keep up the good work guys!

Really great customer service & very happy with quality of clothes. Exactly how it should be. Thanks

Great customer service isn't about making sure people don't ever have any issues, it's about how you deal with them when they come up.

NOVU's communication and ability to provide a quick solution are very impressive!

Thanks Nick!

Not only are their clothes fantastic quality, their sale previews are brilliant and genuine, but you have to be quick! (items I bought for my son half price are now back up to double) Delivered on time and packaged lovely,
Also had an item I needed to return and the response from customer service is second to none. Keep up the good work.
Debbie.

Bought something for my partner and the quality was amazing!

Great customer service and quality product! Will be buying again!

First time ordering from here as I’ve been seeing adverts online , and everything was spot on. Was a bit weary at first ordering from a new site, but this website was easy work to use and didn’t realise how much choice they actually have ,ordered far too much , delivery was super quick and the quality of clothing was amazing.
100% Will be ordering more.

Clothes are so comfy and stylish, delivery was quick. Can’t recommend them enough!

The quality of the items I’ve had are second to none, my pet hate is how half of these brands clothes shrink after a wash but these have all kept their shape and fit amazing 👌🏽

Novu is great. The clothes fit really well and feel & look super high-quality. Customer service has been great too, really easy to deal with. I’m a fan.

Perfect & quick response to an issue raised on a particular item. Once resolved made a purchase which was delivered without a hitch. Great clothing! Highly recommend.

Had an enquiry about Christmas delivery times and customer service was excellent, straight to the point and reassured me completely.

Really love the quality of clothes with zero issues with them, I would also like to point out the customer service was extremely helpful when purchasing and advising on what to buy!

Quality of clothing is incredible, great communication with the customer service team and fast responses regarding a minor change in order.