Novus Property Solutions Avaliações 

Novus replaced my kitchen as part of the Newark and Sherwood Project.
Overall a very outstanding experience, the staff were all super helpful and due to disabilities they were very accommodating and went above and beyond to deliver the very best customer service. Helen the manager was constantly in contact with me to make sure everything was running smoothly,
Overall it was an exceptional experience and cannot praise them high enough. Thank you very much Novus.

Can you take the 1 star down please they ain't that good. I have never seen anything like what condition novus left my terminal ill dads bungalow in over the wet cold wineter ....he had a wet room put in last autumn with a boiler move also pipes in the loft . They left a raised tile where the over flow pipe was sent into gutter leaving a two inch gap open to elements for 4 month with all the rain we had. Left a hole where the old flu went out of the roof could see daylight and never replaced the felt which was leaking into the ceiling. Cracked a tile putting new flu in. No lagging over any pipes or insulation which froze over when cold because of the leaks in roof which also leaked onto electrics which was very dangerous and causing my dads oxygen to trip out I told the lady who signed job off there was damp appearing on new paint in bathroom below where old flu was and she said must be a hole in the roof then a still signed it off. ...Right near where my dad was sleeping the top corner of his room also had a big wet patch of damp caused by holes left by novus which isn't good when he'd had severe COPD. SO MY DADS ROOF WAS OPEN TO THE ELEMENTS FOR 4 MONTH OVER THE WINTER. The site manager from novus told me the person who did the work had a verbal warning then iwas told by the boss he hadn't but was under investigation. . Also the 1st man who came to check it out was walking round the bungalow all over the garden looking for other holes in the roof to diverted the blame away from them which they can't get away with.If only you could see the photos the left my very poorly dad in . Absolutely shocking yes they have offered to finish the work off but after seeing what dangerous mess they left a poorly man in which was signed off they should be allowed nowhere near I have photos to show what negligence they caused ......... They came to finish the work today 3rd April 24 and the same site agent that told me the gas engineer had a verbal a few month ago told me today he never said it to me so bare faced lied again so I told them to leave as not trustworthy. They are meant to be a family run organisation which is embarrassing... leaving a very poorly man in those conditions is complete negligence and then lying to a family that is grieving. Disgusting

Novus have passed me off with a load of crap I'm disabled and a 74 year old pensioner so my money is tight this company allows workers steal from my bedroom and ignored my emails to sort it out Bastardt

Dylan and his cousin have been absolutely amazing. we are so thankful for our beautiful kitchen. such friendly guys to talk to, have a laugh with, they know just what their doing. very clean and tidy, job was so quick. we love our kitchen. we’re all tearful as we’ve never had our kitchen like this. they’ve been like family to us! Lots of love, Katie, John and kids x

Novus solutions painted my balcony (with partnership with Citizen) and it was agreed that I will be not in but they will use the ladder to get into balcony . They have ruined my balcony furniture, however site manager reimbursed me for it next day after reporting it. Wish it would not have happened so it's one of those things

Amazing experience. We received a donation of Easter Eggs for the children we support, delivered by the lovely Jay and the Easter Bunny! Very supportive company to our charity
Thank you all

Excellent. They have replaced my kitchen and completed it without fuss or trouble. Arrived on time, worked hard, professionally and courteously. Ady, the manager, kept me up to date with progress.
Excellent again!!

Extremely happy with my kitchen. And how long it took to install it , tradesmen throughout was fantastic. 10/10 . All of them very polite cleaned up after them self's . Fantastic throughout I couldn't ask for anything better. Yours sincerely Stephen John fowell. 26

We had Novus from Newark and Sherwood come to fit our kitchen and we cant fault them it looks so nice, highly recommend.

Absolute disgrace of a company in my opinion.been fitting a kitchen in the property I rent.On the first day of them arriving they blew my electric.and tried to blame.me for it,had to get an independent electrician in to prove it was there fault.I had a fully functioning cooker before the came and now since they have been on control of it is no longer functioning.this is now entering the third week and stoll not finished excuse after excuse by there project manager Lee shaw.the back of my property has decking and furniture out back now its covered in waste and rubble.

The first impression is the best and Fiona the receptions clearly made that show. Polite, helpful friend everything you would want as part of a great customer experience.
Fiona made our visit smooth and nothing was too much trouble.
Spa clean and excellent stone massage
Price of this 2 day visit with our cockapoo dog was very reasonable
Looking forward to our return visit.

Hope Fiona and other friendly staff will still be there

Looking

Maggie at Novus has been so kind and helpful. The company are very generous and totally get the importance of customer unity centred projects. We really appreciate all the help we’ve been given.

Great support identifying our needs to develop a community skills sharing hub.

Approachable and knowledgeable staff and good communication throughout project.

Absolutely diabolical cowboys , called to fix a leak on new bathroom they fitted earlier in year sealent looks a right joke made my bath dirty and put all mess on my taps that won’t come off it was my pride and joy that bathroom absolutely disgraceful AVOID

Recently had my kitchen fitted
Excellent service
Workmen polite
Had messages from Helen letting me know daily what is scheduled for the day
Top marks all round

Thank you so much for the donation of selection boxes that will help our most vulnerable families to have a lovely Christmas!
Grace Lockhart, Rhos Community Cafe & Foodbank

This is and excellent company, the communication skills are second to none. Hardworking team and very devoted. They are the best so far with my experiences. Always on time very communicative. I am very happy with their services. A TRIAL WILL CONVINCE YOU.

Morning Helen. Can I just thank you and all involved for your hard work and for giving me a beautiful kitchen. Many thanks Tracey

Had water leaking through bathroom light fitting nearly 2 weeks ago due to heavy rain. Got an emergency electrician out to switch off fuse for light and drain water from light cover to make safe. Electrician said he would report back to Novus with issue of water coming in through the roof space. Nearly 2 weeks later and still not heard from Novus in regards to leaking roof, all while our whole family is having to use the bathroom under torchlight. Called Home Group today as there is a big storm/ weather warning due for our area the next couple of days. The Customer Service advisor had no note of leaking roof or a follow up visit from Novus. I hope this storm isn’t as bad as they are saying or we might need to look out the wellies. Complete incompetence from this company again!!

UPDATE 01/11/23

Electrician turned up today to fit new bathroom light but the roof/roof space hasn’t been assessed yet. Leads me to think we might have another leak through the light. Complete lack of communication and ability to fix the route of the water leak. #incompetence

UPDATE 2

Rain came on again and yes the water started dripping through light fitting. Another emergency call to Home Group and to be fair the electrician from Novus came out straight away. He moved the light over a bit from where the water was coming in and left. The next visit was from a roofer to assess the roof space but no access due to firewall in attic! Next visit from scaffolding guys to look at putting up a single bay tower. Hopefully this will be the end of this before the real winter weather arrives.

UPDATE 3
20th January

Just to update again!!

Had a scaffold put up the back of our building but not much activity from any trades. This was the case for well over a month. We have had a visit from someone from the housing association to assess the damp/mould which is in most rooms. She went away and we haven’t heard back. The bathroom light fitting is still not back to where it should be either. The scaffold company returned to move the scaffold to the front of the building and we still haven’t been told what’s going on. In the meantime we still have a leaking bathroom ceiling, mould and water damage to most walls and window frames.

Let’s hope this is going to be resolved soon and possibly before the Summer.

TBC…